Staff at Le Ritz handled the problem and made a room available, but charged me again. Reservation with getaroom has not been refunded to me. Why Not?
The staff was friendly and the bed and room was very comfortable. We only stayed one night but left for the rest of our drive well rested.
Good continental breakfast! Pool area to cold for comfort.
Ótimo café da manhã Não havia HBO como anunciado. A banheira de água quente não funcionava.
Excelente equipe. Muito limpo. Permite a entrada a cães !!! Incríveis estadia. Vou ficar lá novamente.
Parece que foi recentemente remodelado. Travesseiros
Pleasant clerks Very noisy above us...someone must have walked across the floor for two hours. I finally got to sleep at 2:00 am
The room was spacious . The AC worked. The facility was old and run down. Although the property was advertised as nonsmoking our room smelled like smoke.
The staff was friendly and helpful. The room was very nice and clean. The continental breakfast was good. Although some fruit would have been nice to have too. The room was large and nicely updated. A group of people staying at the facility had no consideration for others because they were playing games and being very loud in the hallway. I believe an employee came and told them to be quite because it wasn't long after that they quieted down.
We walked into the 1980s decorated room and saw a layer of dust covering everything...turned a white cloth black as we wiped down counter tops and night stands. Then we saw stains all over the bed spread - we pulled it off only to notice what appeared to be pubic hairs on the sheets. We left and demanded a refund - which two weeks later I still haven't received.
Location, large room Breakfast was terrible, somewhat run down, should be priced in the 59 - 79 dollar range and should be listed as a two star
I like that the room was big and did have a decent view. There are several concerns with this hotel. First, there was not a working thermostat for the room. Instead, you had to operate expand and try to guess the correct speed. Second, I was unimpressed that it was an analog TV. Watching a movie is not an option and the quality of the image was very poor. Third, the overall feel of the Hotel is outdated.
The staff gave us a hard time about the number of people listed in our room. They never bothered to change it and they were going to charge us extra for the continental breakfast! I was not impressed by the staff!
Room was clean.
The location is amazing and the views from the rooms with balconies facing the river are great. The price is fair. Overall, the room was fairly upgraded and nice. We liked that it had a fridge, microwave, and sink. Our room (and many others based on grumblings heard around) lacked air conditioning. When we called the front desk the man that came just explained to us how to work an air conditioning unit and after fiddling with it confirmed that yes, indeed, it was broken. He could not fix it though. While I appreciate his mansplaning (it's a thing, look it up) the way the modern marvel of an air conditioning unit works it would have been more helpful if he had fixed it. I would recommend that a hotel that provides 24 hour service have a maintenance person available around the clock. Although, I'm not aware if that is an industry standard.
Rooms were nice size. Staff and their ineptness.
Our room had everything we could possibly need for a family traveling with an infant. Very accommodating staff. Complimentary breakfast was excellent. The only comment I would make is that the chairs on the patio outside our room were a mess with dust and cobwebs, so maybe make it a point to give some attention to the outside every couple of weeks during the summer months.
The matress was uncomfortable. It was way too hard.
Rooms were clean, easy access to amenities Fresh cut up fruit would have been nice at the breakfast, for diabetics there didn't seem to be a lot of choice.
very rude would not listen to why i was canceling,i asked for a refund said no refunds allowed will never stay at one again 115.00 in the wind i will tell everyone i know not to use this hotel thank you
Bed very comfortable, breakfast was excellen. Place, was very clean, great value for the money. I will be staying again Nothing to report
Comodidades atualizado. Camas confortáveis. Extremamente simpáticos funcionários (A minha única experiência). Perto da pitoresca área Idaho Falls com muitas opções de comida! Sentir como se eu saiu na frente em um presente!
Muito agradável e limpo. Nós apreciamos a nossa estadia!
Excellent value for the price. Very helpful staff. The hotel location is slightly out of town, but they have a shuttle that will take you downtown, which is nice.
The room was clean and neat.
Very clean reasonable price Not enough locations
O café-da-manhã foi menos do que impressionante, tinha biscoitos, molho e cereais. O quarto era apertado e um pouco escuro. Tinham manchas em cima do edredom que eu não consegui identificar, era muito nojento.
A sala de negócios era muito boa e tinha tudo que eu precisava. A equipe também foi muito simpática e prestativa. Minha cama era um pouco mais dura do que eu gostaria.
The location. The size of the rooms and the balcony. Nice and helpful staff. It was all very clean and very comfortable! My room had a great view of the falls. No laundry services on site. The breakfast didn't offer much and only one elevator worked and it was very slow.
This was a very nice hotel. The room was really nice. Wonderful view of Temple and falls Breakfast was a bit chintsey
Good location, walking distance to food Reserved a non-smoking room and were given a smoking room and told there was nothing that could be done.
It was just very up to date, clean, had all kitchen appliances...almost wished I needed a dishwasher (lol). The 'cupboard' where you could purchase anything for very reasonable was very unique. We will definitely stay again! No
Staff was awesome free laundry Great treadmills Free movies No pool No cont breakfast
I love the suite style with a full working kitchen. I appreciate the complimentary popcorn and video rentals. The hotel is spacious and comfortable. Hotel emplloyee was so helpful, so upgraded us to a bigger room when there weren't 2 queen beds N/A
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The staff was very friendly. The beds were extremely uncomfortable. I could barely move after sleeping on them.
Staff was friendly great amenities I cannot think of anything I did not like
Clendynes nice rooms No breakfast do not like that they had small store and no restrunts near by
Staff was great, room was fabulous, bed was comfy, I slept like a baby. They did not offer King size beds
Comfortable with a nice setting on the river. Had a TV, WiFi and a refrigerator. No ice machine (other than in the freezer to make your own. Missed having a hot tub too.
Staff were friendly and helpful. Room was very clean with a comfortable bed for a good night's sleep. Hotel was close to a restaurant we like to eat at when in Idaho Falls. Very nice location close to the river. No
We stayed here on our way out to Yellowstone from California. Most of our trip involved camping in our trailer, and we were looking for affordable, but comfortable options along the way. The Holiday Inn Express in Idaho Falls fit the bill, with the added benefit of a pretty good non-chain diner just next door.
This is my favoeite place to stay when vksiting my kids in the Idaho Falls area. Well lit, safe parking. Close to the hospital and the best shopping and dikning in the area.
Over all we were VERY pleased with our stay at the Holiday Inn Express. They have great amenities and the staff had great customer service. Thanks so much!!!
We were running behind and called ahead saying that we would be late and they were very willing to help us with the change in plans. Found the facilities and staff to be very comfortable and hospititable. Look forward to using their services in the near future.
Nice rooms and bathrooms and clean comfortable beds.
My wife and I planned a short pre-Valentines evening which included a stay at the Holiday Inn. The hotel exceeded our expectations from the kind, professional, and courteous front desk employee who switched us to a king instead of two queens, to the wonderful and satisfying breakfast in the morning. My wife was impressed with the cleanliness of the room and we had a very good night of sleep and felt well rested in the morning. We will not hesitate to stay at this hotel again.
The hotel is what you would expect from a Holiday Inn, good quality hotel, and the continental breakfast was great. The hotel staff is ok, and the manager lacks professionalism, but if you can overlook that, it is very comfortable.
The Holiday in Express is a wonderful place to stay.
I will return to this hotel. I had a allergic reaction to the soap used on my sheets and the staff went out of their way to launder my sheets with another brand of detergent. The room was very clean. Breakfast was decent, got old by the 10th day of my stay.
room was clean, staff was good, room had bad noice all night could not sleep, no effort was made to make up for bad room when made know to staff, am sure all rooms that bad
I have stayed at the Idaho Falls Holiday Inn Express several times and have never been dissappointed. The staff go out of their way to help you with whatever you need. The last visit I had, the desk clerk even called a restaurant to check on a certain question that I had. The breakfast is always hot and delicious and has a great selection. This is the place I stay when I visit Idaho Falls.
Have stayed in this hotel twice, it is very clean, the staff are friendly and the breakfast bar is good. Also the exercise room has a small weight machine which many Holiday Inn Express do not have. The Pool and Hot tub area were also very well kept so it is a great place to stay with a family. Rooms were quite and hotel is far from any freeways or busy roads. Will stay here again!
i liked everything. I didn't stay but the night but the room was huge and beautiful. it had a balcony so I could go outside to smoke. if there is another trip up to Canada , this will be where I will stay. I used to stay at Best Western, but not anymore. cant say there was anything!!
The night early morning hotel clerk was awesome. He went the extra mile to ensure we received the correct room. Good job. Called ahead to advise hotel that we would be checking in late at night. The hotel clerk was rude and seemed somewhat annoyed that I was calling regarding a late arrival.
I liked the size of the room and the location. nothing that i disliked.
I was very happy with the staff as well as the room. I will have to say that I was unsure of this hotel. I booked it online and so when I pulled up and looked at the outside, I began to doubt my choice. As we entered the hotel i was happy to see that the inside was completely renovated. It just proves, "you can't judge a book by it's cover"!!
Staff was nice..that's all!! This hotel is overpriced if above $50.00 a night. It is OLD.....rooms are large but OLD. The TV was from the early 80's if not older. It needs to be upgraded in the worst way. Will NEVER stay here again.
Location Bathroom wasn't cleaned.
We loved the location right by the snake river and the falls. It was a beautiful place to stay. It was easy to find, right off the freeway. The hotel had good access to everything in town. The staff was very friendly and helpfu. I would recommend this hotel.
The room was huge the beds nice slep great There grand buffet was not so grand
Loved the location and the view. We checked in and went up to our room to find that it hadn't been cleaned yet. We wait just over an hour before it was ready for us. It didn't look like the room had been dusted and the bathroom smelled like it needed a good cleaning. Pool looked like it needed some attention also.
Sheets were clean and it was Cheap. They have super creepy pictures on the wall in the lobby/elevator area, which was hilarious. Stopped here for our first night on a long trip. The walls were like paper you could hear everything in the hallway. It was so loud. There was a small child was opening and slamming doors repeatedly, it's mom thought it was funny and started chasing the kid up and down the hall yelling "boo". Staff didn't do anything about it. Didn't stop until 11:30pm and started again the next morning at 7am. Horrible night's sleep made my husband grumpy for the rest of our trip. Would spend the extra money to stay anywhere else next time.
My daughter and I were visiting Idaho Falls for my brother's funeral. To add a lighter note to our somber occasion we chose this unique historical location. Turned out to be a good choice and much nicer than a 'typical' hotel room. When we booked we were not sure which room we'd be getting. The front desk lady said she'd have to call to see which one we'd get-she never did. After showing us the rooms that were available we were very pleased to stay in this room for the two nights.
We LOVED this hotel. The room was so much fun, AND clean, AND full of amenities that I would generally think would cost me so much more than what I paide. No, this hotel was wonderful.
The room was fantastic! Very clean and pretty.. I love the cheese cake that the hotel put in a freezer. Staff were very friendly as well. Also, like the breakfast voucher at Smitty's restautant. This hotel is designed for couple rather than family.. We had a great night though.. But would recommend couples to use.
Our room was huge! Jetted bath was wonderful! Complimentary room service for breakfast! Very nice Rome decor!. No front desk after 10 pm. Needed help with TV and WIi Fii and no one to help:(
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The room themes are very well done. Big rooms with a nice tub and steam shower. My room was a little chilly when I arrived. With the heater on high, the room is so big I needed a space heater warm the room up. It took about 30 minutes.
the rooms were lavish and they brought a basket of food to our room with a bottle of sparkling cider. There was two slices of cheesecake in the fridge too parking was out on the street.
fancy and classy room! very nice for couple or married couple. Not for family. overall location is good to go to Yellowstone national park if you get up early. It takes almost 2 hours in West and South entrance on average. Also, it doesn't have their own enough parking lot. That's all.