Trianon Hotel

close to the center

generally staff was okay-one guy in charge of cleaning was talking to his phone outside our room very loud and woke us and did not pay attention when we asked him to keep it down and was completely rude when we asked him to be quiet at first he did not even answer to us(even to defend himself)and then he gave us an attitude(when the receptionist instruct him to cut it out he went and screamed outside our room) .even when the receptionist girl and the lady in charge of the cleaning team asked him to apologize he continued to give an attitude and not accepting his fault.he was aggressive and rude.hope it was an one time thing but i am pretty sure that the specific employee will cause trouble again.also when we woke up the next morning me and my girlfriend had some insect marks on us (2 myself and 1 her). i would not say that there were bed-bugs but definitely there was smthing on the bed.

I liked the location. You could walk to Rijksmuseum and other places around in a few minutes

The stairs were really dirty and the smell was to bad. It smelled like food and I dont know what else. The lift was not working. The bed was really uncomfortable The bathroom was clean but had a strange smell

First of all booking.com advertised this hotel with a price guarantee label and just after booking it, my friend found the same hotel with twin rooms available for £118 inclusive of taxes etc. opposed to the £130 I paid. I contacted via booking.com and sent 5 emails, to which I received no answers. When I arrived at the hotel, it was very obvious from the receptionist that they had received my emails as I had barely completed telling them about the price guarantee, when she said ' oh maybe the rooms became available after you booked', when I argued that the price guarantee should still apply irrespective, she then said that I should have called them and I said well I sent the emails on the link provided by booking.com, and she responded that it didn't work, and that maybe I should take it up with booking.com. Therenext I asked if at least she could change the bunk room to a twin room, as that too, showed availability after the booking, and she said sorry, they were sold out. The same evening I checked, and the rooms were still available, but with the attitude shown by her and the Dutch manager behind her who had joined in the conversation, inferring if we were not happy we could leave. The beds in the twin room were 70cm wide and impossible to turn in without the risk of falling on the ground. they were too narrow for comfort, even though the mattresses were good and the sheets were clean and crisp. The space in the room was so tight, and gave no room for manoeuvre, and the bathroom had many chips on the tiles and the showers curtain was filthy in the seams. No remote control for the TV and the satellite tv is dutch only. There was building work being carried out and there were construction material all over the corridors, making the tiny, narrow corridors difficult to cross without stumbling, especially as I am disabled and walk with crutches. The staff were rude, abrupt and unfriendly and I felt that I was in a YMCA and not a two star hotel.

Rude and uncooperative staff. Building material all over obstructing the corridors and a safety hazard. The lift door was left open to a fall as the lift was on the third floor. Walls are paper thin and you can hear the tv, talking and walking as if it was happening inside the room. If you need a good night's sleep, definitely do not choose this hotel as the the noise and narrow beds are unacceptable. If you have to book it, I'd suggest a bunk bed, which are wider and more comfortable for adults contrary to the 70cm or so beds provided in the twin rooms. We combined the beds for at least my son not to fall out of it. They give a price match guarantee yet the same rooms were available for £12 less within an hour of us booking it and the staff would not respond despite several emails sent, and at the hotel would not accept the guarantee and simply shrugged their shoulders and told us to ask booking.com for the refund. Furthermore I had put in a do not disturb sign, but they still came in. They did not make the beds in my friend's room, who had not put up the do not disturb sign on her door.

Location

The room