Novotel London Waterloo

This is not an excellent value for the money.

Prós: The location was fine. The staff was the best thing about this hotel. They were all very helpful with any of our needs.

Contras: Our first room had a hole in the carpet, the bathroom was not clean. By United States standards this would be a two star hotel. We did move to a more updated room but it is still very small. The décor is out of the 1970's.

Outrageous to imagine anyone pays the advertised retail rate. Not close enough to critical central locations to justify that pricing

Prós: Public space was clean

Contras: It was advertised as having steam room and sauna, neither worked. Should not be listed in Westminster section of London. Too far from tube, and on wrong side of the river.

Getting from the Underground to the hotel is a 15-20 minute walk, but the part of town is not the best. I believe the star level (4) is over-rated for the location and accommodations. We were expecting much more for the star level. I would rate this hotel a 3. We paid less for nicer hotels in nicer areas during our 2 week stay in London than we did for this one night. We changed our itinerary and used Priceline to fill this one day gap and came up short - unfortunately.

Prós: Common area was nice - nothing extravagant. Staff - especially the upper Mgt were very professional and nice.

Contras: Rooms were tight (we have stayed at the London West Novotel before) and these rooms were not spacious enough for 2 adults and two children with luggage.

priceline stated that this hotel is comparable to a marriot, sheraton, hilton, when in fact it's comparable to an old ramada or best western one would find on a remote highway in rural america.

Prós: absolutely nothing.

Contras: everything. read my complaint submitted to customer relations