Jephson Hotel & Apartments

Prós: Customer service here is second to none. The bloke on reception couldn't do enough for us. Even stupidly forgot my room keys late at night, and it was no trouble for him to come back to the hotel ...

Prós: Bed was comfy. Love the couch sitting area in the room.

Contras: That the hot water didn't work in the morning.

Prós: Truly exceptional above-and-beyond service from Prue and Benjamin. The hotel obviously also has excellent handover information processes as everyone seemed to know everything we'd already been ...

Prós: Frie3ndly caring interaction with the staff was excellent and probably the highlight of my stay.

Contras: A small thing but the quantity of the bacon at breakfast was very poor and not in keeping with the otherwise good experiences I encountered.

Prós: When I reported that I couldn't find my hearing aids (worth $7000) at departure on Sunday the concierge made a note and assured me that she would phone or email if they were found later. On ...

Contras: Nothing

Contras: Beds are to hard. An option of softer beds would be excellent.