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The staff was extremely helpful. They set up the self-checkin process for us two days before our arrival date.
We liked everything about our stay, but perhaps the thing we liked best was the exceptionally warm and friendly welcome from the owners. Nothing
very nice helpful owners and employees. Great location ,fair price ,nice room
The managers were very kind and helpful. The rooms could use some more furniture.
The couple who own and run this Hotel were very helpful and interested in us as guests. Our room was clean and neat and had a wonderful deck outside the window door.
the staff were very friendly and helpful and the hotel had a relaxed atmosphere. I would definitely stay there again. we were there over a weekend and there was a lot of noise from the street until late at night.
Personal service, free shuttle modernrustic room
Great staff: Marco (the owner) was very helpful and allowed us to check in early. Also, the room and the bathroom were quite large and the beds were wonderful. Unfortunately, our room was on the street side and we did get noise from late-night revelers into the early morning hours.
The location and the staff were excellent.
Excellant staff and great room Nothing
Great Room - Perfect Location
Great Room - Perfect Location Nice People!!
Two rooms, kichen appliances, fridge, comfortable bed Noise on the street, on the week end. No phone inside. No TV in the bedroom.
Daily cleaning service was bad. Only came and changed towels, never cleaned or made beds up.
Very nice appartments located in downtown Haarlem. Recommended for both business and shopping / sightseeing. Absolutely value for money! Had to relocate to another appartment because of leakage in the appartment downstairs. However, the other appartment was in an area as nice as the previous and much more spacious. WIFI connection is something that needs to be improved; no or very poor coverage.
Location and size of the apartment. It's not a hotel but rather an apartment. Each apartment is separated by a couple of 100 meters. At arrival, we expected to find a hotel with reception and rooms. Instead we entered a breakfast place with all our luggage which acts as a reception/apartment rental. We then had to walk 150 metres one direction for one room and 200m the opposite direction.
The balcony on the apartment looking over Haarlem centre No biscuits with the coffee, but thats just me being incredibly picky!
The rooms was charming with plenty of room for four people. We also had a porch that overlooked the large church. We were surprised on our third night to be waken by one or two little mice. Once the hotel resolves this problem, I would recommend it. This was mentioned in a previous review as well. It is a lovely place!
the flat had lots of character and was well-equipped and comfortable
Having an apartment rather than usual room only felt great. Stain on wall. Noise on Friday night - I didn't appreciate the place was quite that central.
All the facilities including bar and restaurant especially
The location was perfect. The room was clean but very basic. I would expect at least coffee and tea making facilities. The television in my friends room did not work.
Once again we were more than impressed with the staff and hotel.
Very friendly staff. Clean room with great view. Great location, right in the heart of the historic center.
The hotel was in the perfect location to see Haarlem, in fact we have already re booked to stay in november
We stayed in the Ambassador Hotel -formerly the Joops Hotel. Staff were friendly and the room was satisfactory.
The hotel was an easy walk from the train station. It was easy to travel to Keukenhof to see the tulips in bloom. There is less hustle and bustle in Haarlem than Amsterdam. no
The hotel was centrally located and was clean. The room was large enough and the beds comfortable. The water was always hot. The staff were helpful and friendly. It was less glamourous than hotels in other countries and was quite expensive in comparison.
Fantastic decor.A joy to behold and great value for money everything !!
Staff very friendly. central Haarlemn location. Rooms appeared to have been striopped bare of any comfort dacilities. There was no coffee / tea making facility and the room felt cold with the radiator giving off only a faint warmth even when turned up full
Nice and helpful staff
it's location the builders across the road,had the road closed, the cafe in the hotel is closed, no tea facilities in room it is budget
The managers and the breakfast.
Good Location. Basic, but good value for money
The staff were very friendly and helpful! It was a quiet, clean hotel. Extremely clean bathrooms. The breakfast buffet was tasty, but the selection was limited. Close to Grote Market. The rooms were small. The area around the hotel was a little rundown. No deadbolts or security chains on the room doors.
The steep and small steps going up to the room were were bordering on being unsafe. There was not anyone on duty 24 hours a day and there were not any safety deposit boxes, so it was uncomfortable to leave the room and return to a locked door at night (The staff leaves at 11 p.m.) It was also a very, very long walk from the train station.
Very friendly, room a bit small but we were hardly there. Good breakfast. Next to building site but not far to walk to shops and Grote Market. Bath rather than shower but plenty of hot water. Steep staircase but we are not that mature and we were cycling around North Holland.
clean, just off town centre and friendly staff
good food staff very friendly and helpful and good accommodation would definatly stay there again
Friendly staff! Large room overlooking one of the prettiest squares in Europe. Nice breakfast and complimentary wine/soft drinks in the fridge upstairs. free hi speed wifi.Very accommodating when we shortened our stay due to a earlier flight. Highly recommend! Great value. If you are intimidated by steep stairs and don't like the minor ambient noise that comes with a quaint B and B like this, it might not be the place for you. we are Americans in our sixties and we loved it.