Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
Room was specioius and staff good
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
very nice hotel, good position, rooms well refurbished. 4-star hotel!
The room was absolutely huge, well equipped and clean.
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
Kind and friendly staff to professional job All its OK
It was very comfortable, great location and the staff were friendly and helpful.
Nice location, freindly staff, good breakfast, perfect for 1-3 days.
Excellent location! close to train station and at the same time to the city Center. Good for those who are interested in shopping and sight-seeing at the same time. Very hospitable staff. Good Breakfast. Small but very cosy and comfortable room.
very good and friendly service, great and easy-to-get-there location room was a bit too small
I had to check out before second night (in previous evening), but no reduction in price - not even few euros for the breakfast!
Convenience to public transport system.
Good breakfast. Convenient location to bus and train. Car parking convenient
The desk staff were friendly and helpful. Our room clean although the curtains did allow street lighting to filter through Location did not realise it was so far from the old town. Although the tram system provided easy and quick access.
Convenience of its location to old town and tram station The hotel looks like a cave,the halls are very narow and painted in dark colores.The rooms are very small and poor furnitured,no table,no chaires,no support for suitcase,only 2 bads and samething like a capboard. A very small TV hanged on the wall. Finaly, money for nothing
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
The hotel staffs were really kind. Breakfast was good. Nothing really.
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
Available late check-out
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
friendliness Beds - and pillows
Great location across from the train station. Very clean, nice modern & comfortable rooms. Great value for the price.
Convenient location. Comfortable room and great bathroom too. Superb breakfast buffet. Would stay there again.
Good size room, nice decoration, very friendly staff
I very much enjoyed the morning breakfast buffet although it is a little bit on the pricey side.
It was very comfortable, and we were happy with the large room. The bathroom was excellent. The transport links to the centro were wonderfull. Hotel is directly accross from the main train station, and the trams leave from there. The hotel doesnt have a lot of atmosphere, but we would return there in spite of it.
quite, easy access to train Transients from the train station.
Good service, nice staff, perfect rooms Chargable Wi-Fi
Modern facilities. Cleanliness. Heating controls
very easy to reach from train station; excellent breakfast; friendly staff; very comfortable all good
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
the quality of the food was excellent ! the rooms large and cosy
very friendly and helpful. rooms a bit tired but good dining room. well-located.
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
Room very clean & bright, though small & bare. Whole facility very nice & well-maintained. About a 15-20 minute walk to train station & main attractions.
breakfast, near to the city it was much too loud; kids made party on the floor until late in the night (3.oo a.m.) every day!!!!
large, clean room, plenty of hot water for shower, good parking, good location, good breakfast the first room we were given smelled like the sewer had backed up, which the reception person said is often the case with that room/floor. She gladly offered us a second room, which was fine...but I really wasn't too pleased to have to make three trips up and down to the reception because of a problem they supposedly often have. After returning to the reception the first time to explain the problem and get a new room key, I asked if I could simply return the key to the first room in the morning, but was told no, that I must bring it right away. Since it was their problem in the first place I would have thought them to be a bit more helpful and possibly send someone up to get the key or let me bring it in the morning.
I enjoyed my stay at the jufa gastehaus graz (on 11th september 2009). the room was in a quiet location, it was clean and comfotable. Breakfast was very good and the coffee tasty. Recommended. A small bar of soap in the bathroom would have been useful.
The hotel is quite cheap in comparison to others. There is a parking for the hotel guests (2 Euro per night). The meal is quite good.
Basic rooms, but really painstaking and very wide. By bus you can reach very easly the city center, and the bus stop it's just around the corner. Staff polite and kind.
Kind and courteous staff! Very impressive! I will look for their locations where ever I am traveling. I liked their location, the spacious grounds, the restaurant, the cafe.... Only that the doors don't lock without the key.... when they shut, they are always unlocked.... not common for hotels... but this was no real problem either.
Very bad conditions and extremly high price. Probably it suits for extreme tourism fans with their own sleeping bags, their own camping mugs with used packets of tea, but not for family travellers. Rooms and shower and towels are so used, and, probably not clean also, so you need to stay at boots in the room and use our own towels.
The breakfast was fantastic. This was the best part. Also, the person who was working Thursday night when I checked in was very nice and made me feel welcome, which was nice since I had just been traveling by train for 16 hours. The rest of the staff was awful. The rudest I have ever seen at any hostel. Both mornings I tried to ask questions of the reception area and got one word answers without even a smile. Maybe it is because I asked them if they spoke English? It felt clear to me that the main business of the location was the rock climbing wall and that I was just a nuisance. I felt very unwelcome.
restoran,reception hall comfort, furniture, there is no soap and towels in rooms, dirty walls....
Spa center Internet connections
I stay for the facilities - in my view the hotel with the best Wellness area in Graz. Breakfast is surperb Dining room is closed at weekends, but there is an adequate Chineese restaurent withing a mile.
Relaxing facilities (pool, jacuzzi, sauna) available for guests and the quiet surroundings, coupled with the good quality offered by the restaurant and bar.
Our room had a balcony (I think all rooms do) and from our balcony we had a lovely view of the Schlossberg in the distance. It's a bit out of town but as we had a car this was no problem for us. It was very hot the night we stayed there and the room felt hot and stuffy until late in the evening when it had cooled down outside. No aircon.
Nice staff. Big room. Breakfast. SPA. It´s not in the city really. It´s far from the center.
Warm room No indication about which food was glutenfri! In practice no glutenfri at all at the lunch! I got bad stomach pains! No bide shower in the room! Probably Austrians do not need to maintain intimate hygiene? The surface of matres was too hard for me.
The hotel is in the outskirts of the town and is the ideal accomodation if you travel by car. However, a very frequest bus (running every 12 mins) connects the hotel to the centre and daily tickets are very cheap (3.50 euro/day). Breakfast is simply spectacular: a 10m-long table is full of anything one may desire to start the day.
Comfortable rooms, friendliness of staff and management, amenities and facilities to relax, parking. Noisy, young Italian tourist group...
Clean and spacious room. Good food. Free parking area. The single room costs €69,00/night if booked directly with the hotel but €79,00 (€10,00 more !!!) if booked via booking.com. I find that abnormal seeing that there is no additional charge for a double room.
Great room, room service excellent. The spa area very, very nice, incredible breakfast. It is out of town.
Big rooms with big beds. Friendly staff. Competent restaurant. Room lighting was poor. Not the best location for sightseeing
The location of the hotel and the general environment
The hotel's room was large, clean and nice consist of all the required facilities. They serve a delicious breakfast as a part of the room's price.
Because there were enough rooms available, we got a larger room than we booked for the same price. The staff is friendly and the breakfast is good. There is a large building next to the parking place in front of the entrance. This wasn't a real big problem for us, but when you're staying longer and your room is located on that side the view isn't that good.
Very friendly and accommodating staff, always helpful and smiling. Room requests (extra hangers, extra pillow) are immediately attended to. not really
Room size and layout.
Quarto amplo, confortavel e muito bem localizado. Que no lobby do hotel nao seja permitido fumar pq o cheiro fica insuportavel e muito forte, que acessibilize o uso da internet pois eh muito cara no hotel.
O Hotel é muito bem localizado. muito barulho na parte de trás do hotel para onde o quarto está localizado, calor sem ventilador ou ar condicionado, mosquitos (pernilongos) de dia e de noite, TV que não funciona e o não atendimento a nenhuma destas minhas reclamações pela gerência do hotel.
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere
good staff service and breakfast hotel computer was old and did not function most of the time
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
The whole trip was a blast. This hotel and city was not an exception!
Friendly, helpful staff and excellent location
Staff was extremely helpful and friendly. Everything was great
Excellent location, professional and friendly staff.
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
Very kind staffs who can tell what you need about Graz.
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away