Prós: We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful.
Contras: The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.
Prós: Staff very friendly and helpful
Contras: Taxi drivers at the hotel try to take advantage of tourists.
Prós: Breakfast good
Contras: lunch and dinner poor
Contras: I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.
Prós: Rooms were excellent size with all amenities
The location was good for access to the town
Happy hour was great!
The buffet was good value and varied
Prós: Funcionários muito simpáticos e prestativos
Contras: Os motoristas de táxi no hotel tentaram tirar vantagem dos turistas.
Prós: I gave my room card to my son who left the pool before me. When I finish my swim, I then realised that I need the room card for lift access. I went to lobby and stood a distance and waved. The counter staff immediately saw me and came to my rescue.
Contras: The news of found dead bodies in Penang during our stay as it really cause us to be panic and watchful during the stay.
Contras: Checkin was a pain in the a$$. Took 30 minutes- at first the said "we don't have your reservation." Annoying after flying for 15 hours. I showed my confirmation, and the receptionist was still puzzled. I had to call the travel agency I booked through online, who then called the hotel to see what the heck was going on. The front desk staff was polite but unhelpful. Eventually they said it was a "computer error" and manually made a new reservation for me. Sucked waiting 30 minutes in the lobby without a room waiting to checkin. Felt like a criminal in timeout. No apology,
Prós: Courteous staff. Nice showers. Good buffet breakfast with great selection
Contras: Only two single beds or one king bed option
Prós: Beautifully done hotel with modern European finishes and classy black/charcoal wood trim made it beautiful. Tall ceilings made the room feel huge. Nothing but excellent recommendations on the room.
The roof top pool was great with an amazing view from the pool bar.
Contras: I would open up a section of the bushes by the pool to allow an area where you can overlook the city. I think the intention was to keep it private but the view is awesome.
Prós: Equipe simpática. Bons chuveiros. Bom buffet de café-da-manhã com uma grande seleção
Contras: Apenas as opções de duas camas de solteiro ou uma cama king size
Prós: Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.
Contras: Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.
Contras: The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.
Prós: Executive suit, supportive staff, breakfast and the serving staff
Contras: Lifts - non operative and took long time.
Contras: A roupa de cama são imundos. Havia marcas de suor mesmo desagradável sobre casos de almofadas. Arrumadeira veio e apareceu ciente de que as folhas não foram alteradas. Eu nunca vou ficar neste hotel novamente.
Prós: Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair