Do sossego do hotel. Falha alguma atenção ao pormenor, como levarem um chá ao quarto e não terem açúcar. Ou levarem uma refeição à piscina e não terem talheres.
O ambiente 40 mins para realizar check in
Upgrade para vista mar sem custos adicionais. Mini bar vazio, toalhas a desfazerem-se, alcatifas dos corredores velhas, etc... Nada de muito escandaloso, mas inconcebível num 5 estrelas europeu.
A qualidade do espaço; a limpeza Serviços mais rápidos, nomeadamente na restauração. Operacionalização dos bares da piscina e da praia, servindo refeições rápidas. Limpeza da praia do hotel.
Apreciei os vários espaços, nomeadamente do spa, do quarto, da sala dos pequenos-almoços, da loja, etc. Na piscina exterior deveria ter alguma protecção para o vento forte que é frequente. Os funcionários do balcão foram pouco profissionais quando, mal lá chegamos, pedimos para alugar um mini bus para nove pessoas e só na hora de saída, para apanhar o avião é que nos informaram que so tinha capacidade para levar oito pessoas. Tivemos que alugar mais um meio de transporte, o que nos ficou mais caro e nos atrasou a saída. Em meu entender, deveriam se ter responsabilizado pelo erro.
Para hotel de 5 estrelas, ficou abaixo das expectativas. Localização da piscina (muito ventosa) e os preços exagerados do SPA.
conforto, localização frente à praia, quarto restaurante marroquino
Good hotel. Location very good; service very good and friendly. Special attention for our anniversary without asking. Try to have a rrom with an ocean view. It is worth the price.
Spacious room. Good aircon. Large comfortable bed. Excellent location. Good pool. Polite and helpful staff. We had a very comfortable stay.. Appearance of bathroom a litle tired and shower not quite hot enough.
we had a chambre vue medina but there was no vue at all. a huge concrete wall was put up in front of us, a new hotel probably. yet they advertised this room as a room vue medina. i think that is 'inadmissible' we had a chambre vue medina but there was no vue at all. a huge concrete wall was put up in front of us, a new hotel probably. yet they advertised this room as a room vue medina. i think that is 'inadmissible'as we paid for a room with a vue. in addiiton there were work people constantly in front of us and my daugher and I could never ever sit on the balcony. really horrible
Central swimming pool and location to the beach
The location was excellent, the rooms were clean. Compared with most places, its a little expensive; however this seem to be the trend in morocco as a whole.
I appreciated the welcome and service in the room. The private beach is well cared for and the pool is functional. Hotels on to expectations.
The Swimming pool was amazing and the room had a lovely balcony facing onto the pool.The cleaning staff were also very helpful and friendly The breakfast costing 18 euro was very expensive. Also when we arrived we were never told about any of the facilities or restaurants which we had to find out for ourselves
Definitely not suitable for a muslim family.
we liked the location, the facility of the private beach We did think the breakfast was value for money, poor choice of cheese, the orange juice was not fresh. The decor of the bedroom a bit old fashion, the spa has not atmosphere compared to other similar hotel
The local Moroccan restaurant The haughtiness and unfriendliness of the check in desk staff, manager included
The postion was excellent and the views were stunning. The staff were very friendly and gave excellent service. After 5 days the breakfasts became a bit boring. We had to ask for clean towels twice. There was only 1 hairdryer for 23 rooms and it was broken for 2 days.
Staff were very friendly and kind. The arichitecture of the hotel was incredible and the room very beautiful. The advert on booking .com did not convey how the hotel was. It said there was a swimming pool which there wasn't ! Also it did not say no visa accepted.
The Palazzo Desdemona is a funky old building with a lot of charm and mystery. The rooms were huge and we enjoyed our stay a lot. The location was perfect for exploring Essaouira
Friendly helpful staff - excellent breakfasts that were well presented and a good all round atmosphere
Location is perfect. Nice 19th century building. The hot water is spotty. Runs out if you shower in late morning.
The hotel was very well situated and the common areas were beautifully appointed. The shower room was shabby and was in dire need of renovation, which would not cost the earth in Morocco. The hotel prides inself in having open views, yet our room overlooked a brick wall of a building being renovated 8 feet away.
The hotel is in an extraordinary position by the sea, and the room we had was like being in a ship on the high seas. We were surrounded by rocks and crashing waves. The wind and sea were quite noisy although it didn't disturb our sleep. The staff were very helpful and pleasant. The breakfasts were ok but we had better breakfasts in other places in Morocco
The view from our room was the most breathtaking seaside view I have ever seen. It was like being at sea. The staff was incredibly nice, helpful, and solicitous.
We had a room with a double aspect sea view which was fantastic. The restaurant is on the roof so there are spectacular sea views for you to admire while you are having breakfast. The location is perfect. The outside roof terrace was very mucky. I can see that the seagulls are a big problem but if the area was cleaned up it would be great to sit out there as the views are great.
A wonderful place on earth. We enjoyed every minute in our room - with the view, wind and waves - and also the interior of the whole hotel - and the roof terrasse - and the friendly staff.
Great location and fantastic views. Staff were very friendly and the breakfast was very good. The receptionist enquired about activities we might be interested in, we mentioned horse riding and she was very insistent about booking it for us. I'd say she is on commission. Anyway it turns out the ranch they use is Diabat, which we read some bad reviews about and the reviews are true...the horses are skittish and jumpy and I wouldn't recommend doing horse riding through the hotel.
The sea view was magnificent. No alcohol exists in the hotel. If you want some wine with your dinner you have to bring your own. We
Excellent staff,very helpful and courteous. Stayed in a sea view suite overlooking the Atlantic. Felt like sleeping on the beach.Magnificent hotel.
Located absolutely in incredible place- directly on the ocean coast...Very romantic, nice staff, friendly and helpful... Yes coz the cleaning women was stolen my money when I was out from the room. She was stollen 40 euro from my pocket but probably it's my fault - to leave money in the room.
Probably the best value you can get for your money in Essaouira. Great service, very friendly staff, nice well taken care of rooms with a great rooftop terrasse cafe. And all this for a backpacker's budget. Their hamman is a must-do experience. And the location, inside the city walls but close to the gate so you can still access it by car, is unbeatable.
Nice hotel, good location.
Comfortable place with an excellent staff that I would like to recommend to anyone that visits the city.
The proximity to the Medina was great. The staff were excellent. There is a mismatch between the Booking.com description of the rooms and the actual room. The 35 sq m room does not exist ?? The was no safe in the room.
the riad was beautiful with a fabulous roof terrace. The room was lovely and the staff could not have been more helpful. We were looking for a relaxing break in stylish surroundings and we couldn't have been happier. Les Terrasses d'Essaouira was an oasis of charm in the midst of the bustle of the medina. Location was superb as it is located close to the sea wall and surrounded by many eateries within short walking distance. We had not had the riad experience before and I couldn't fault this one. Nothing to moan about.
location was excellent and roof terrace had great views Place felt dated, dark, unloved and creepy. The staff were helpful but not friendly. Breakfast was basic but good.
Outstanding terrace on the roof top, very nice breakfast and lovely colonial patio at the entrance.
delightful staff--good value
Very cosy hotel with great atmosphere. Friendly staff. Beautiful roof terrace. Good to know that not all room have exterior window but a window facing the patio. And no tv. Not at all a problem to us.
This was a beautiful and comfortable riad. It was just a few streets off the main action so nice and quiet. The staff was friendly and very helpful. The room was comfortable and quiet. The terrace on the roof is beautiful and has good views. Breakfast can be served on the terrace and was very good. The riad style of the hotel makes it noisy at times. There were children staying in other rooms and were quite loud in the mornings. They only left us one towel for two people but provided a second on request. The desk staff was highly variable in english understanding so knowing a bit of french was very helpful.
Beautiful hotel, the rooms are very spacious, clean and calm. The tagine we had was amazing, the best we had during our trip, made especially for us, taken in the library, was a real treat! Nice roof terrace. Very helpful staff, always there for you. Really good address, to be recommended. The room we had didn't have a window in the bathroom, which was a shame.
Location was excellent,. Room was large, nice and clean. Breakfast was good and staff were really lovely. Owners were there and were really nice and attentive. Bathroom with toilet/shower in apartment room a bit small and dark. Hotel a bit noisy on street side room
wonderful riad, relaxed atmosphere, nice and clean rooms, fantastic roof-deck where brackfast is served, very friendly staff, perfectly located in the medina of Essaouira, close the the Supratours bus station, near to beach and port
Superbly renovated and tastefully decorated, Casa Lila offered a great oasis during our stay in Essaouaria. The owner and staff were most welcoming and helpful, and breakfast was just right. We will visit again!!
The decor in the hotel was beautiful and it was so peaceful we didn't want to leave our room! Breakfast on the roof terrace was lovely and every day there was fresh rose petals arranged on the bed and round the bathroom. The staff / owners were really kind to us when we came down with flu while we were there.
Dirt, dirt and more dirt. I arrived at this ryad and 15min later I wish I was out of there. I’m 36 and I travelled four continents and this was the worst hotelier experience in my life. Amazing amount of dirt in the tiles and the swirls of hairs in the stairs and common areas. A grey cover of dust in the floor and furniture, all over the room and dried urine spots in the toilet. When I told that obviously we wouldn’t stay for the 2 nights that we had booked they made clear that I would pay both. The lady (owner) was at the reception the next morning when we checked out with a 2 night bill and her main argument was: the cleaning is proper. Well I’m afraid that is not proper anywhere but in a miserable house.
The staff are extremely friendly and relaxed, the tea and bicuits on arrival were very welcome. If you leave the plug out of the bath you get a bad smell of drains in the morning. If you rise late, 8:30 plus, you have a cold shower. The credit card machine did not work at checkout, we had to make a quick trip to the bank to get some cash.
This is a beautifully decorated Riad owned and managed by a French couple. The house is 200 years old (according to the hotel staff), but carefully redecorated and modernised. Each room has a colour theme and all the details are carefully chosen. In the inside courtyard there is a lounge area to relax during the day or in the evening with the candlelight and morrocan lamps. Another possibility to enjoy the sun and relax is on the roof. The rose petals were spread on our bed and in the bathroom sink which was very romantic. The street is one of the main streets and not a small ally, which made me feel very safe.
Simpatia dos donos,Quarto muito bom, Riade com zonas comuns muito agradaveis, não está no centro da medina, mas o trajecto é muito simples e tarda 5min. com a vantajem de ter estacionamento publico a 50m.
O ambiente no Riad é calmo e relaxado. A localização permite uma deslocação fácil para o exterior das muralhas e para as principais ruas interiores da medina onde se encontram os espaços comerciais mais interessantes. São pontos fortes a simpatia e a amabilidade dos donos do Riad e do pessoal que nele presta serviço. A rua de acesso ao Riad encontra-se com fraca iluminação e apresenta problemas de esgoto. Trata-se de uma situação que deveria ser resolvida a curto prazo pela Câmara Municipal local para não prejudicar o Riad.
The panini and the chips were nice and the pool attendant was helpful and friendly. The room was dirty, the reception staff were not friendly, the bed sheets had holes in them and the shower was broken.
it is an pure muslim hotel, with strong muslim rooms. i had to rent another room for my husband!!! the hotel is very dirty, we had only warm water in one room, staff is ofensif to non muslims. I am muslim but cannot accept this treatment in an "international" hotel. we cancelled after one night_ as mentionned above, you have to declare that it is a pure muslim hotel, with strongest religious rules and food agapted only for muslims. no alcohol, no married people acepted without the legal papers( who carries them thesedays with in the holidays???) vey ,very bad experience, very unclean, many things broken, no warm water
Family run hotel with very very kind and warmful staff. (which is basically the gentlement his wife and daughters running the business) Old facilities requiring some further maintenance and refurbishment (although we arrived in the day that the stairs' light was being renewed, still further refurbishment would be required).The Rooms, bed sheets and towels not always perfectly clean, but that's Morocco... The location was in a very tight and scary street although we felt never in danger it can be creepy for lone travelers or a couple trip.