After taking a holiday across Europe once more, still the best hotel we have stayed in.
Friendly staff, spoke good English, excellent food, reasonably priced.
The hotel and the staff were very friendly. They spoke english and made us feel right at home. I would recommend this hotel to everyone.
Quiet, friendly, clean.
Friendly staff remembers you from previous stays, and will seek to mold your stay to your needs.
A localização é muito boa deveria ter internet rápida gratis, não com limite de tempo e velocidade
muito bem localizado o wc/bathroom
O quarto é pequeno, mas bem decorado. O café da manhã é excelente. A localização do hotel é boa.
Da localização. Realizei a reserva através do website e quando cheguei no hotel, não havia reserva, mesmo eu apresentado o impresso com o número da mesma.
The hotel was a short 10 minute drive from city center. the location felt a bit more rural, though it wasn't really. staff was nice, outdoor cafe/bar was fun and relaxing. hairdryer and shampoo and soap in room for your use. great value for the money!
The comfort of the room
the beds were comfortable and the room was nice and clean.
Your staff were very attentive and provided us with any assistance we required, especially understanding our language. This was much appreciated. Only fault was that no facilities available in the room to have a tea or coffee.
the staff were very helpful and friendly.
Cleanliness. The noise of the motorway and four lane interstate route nearby.
Very friendly staff! (Big) dog price: 7€/night. Very expensive (wifi) Internet access: 8€/hour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
personal service, friendly staff
price noise from outside, smoke
Convenient for the city and its sights. Good free parking at the rear of the hotel. We arrived at 1630 and there was nobody there, only a otice to go to a cafe 50 meters down the road where we got the room key.
Lokation is very nice, from mainstation easy to access with Tram. Wireless Lan can be used only rooms face to the mainstreet (= something noisy) and breakfast room.
Breakfast was good. Location was excellent. Small unlit step going into reception. My wife tripped and broke her hand because of that step. No hotel staff on site at that time (21:00).
We liked the location and the family that ran the hotel were nice. Walking distance to most things. Quiet and nice place.
The room was big and had a balcony. Close to downtown. The information that we asked for an extra bed was not recongnized by the hotel. The information flow from the reservation should be checked. The lack of an elevator may be a problem.
Easy to find, parking on site, freindly staff, really good breakfast
Friendly staff. The Hotel was no more and no less than expected, although finding a lift with stops only every three floors (3rd, 6th and 9th, on a 10-floor building) was a stark reminder of the German Democratic Republic...
You really get the feeling to be back in DDR times, the hotel is situated in an old DDR appartment building.
We arrived very late in the evening when probably we could not find any restaurant open in the city. They served us a very nice lunch at that late hour. Excellent quality food and service.
The Staff were very helpful in advising us places of interest and using the trams, which were very accessable to get us into town. No complaints
Room was very upscale for the money. Commercial center across the road. Strange construction of the building - elevator only goes to floors 3,6 and 9 - any floor in between is approached by foot. Not recommended for people with heavy baggage, elderly or disabled. Receptionist didn't speak English. Parking spaces were not marked clearly. Poor lighting in single room.
Nice and big rooms. Good for familly visitors. Acceptable breakfast. A division of the old East German residental block turned to a hotel. May be interesting for German tourists but not for foreigners. Far away from city center. Parking space is quite limited. Staff can not speak English.
Staff seemed freindly, although I couldn't understand them as they did not speak english and I did not speak german. The room was comfortable. Would have been nice to have tea making facilities in the room. The information pack in the hotel room was only written in german so I was unaware of their full facilities. Just having one english speaking member of staff on each shift would be very useful.
The rooms are larger than expected. Expected to not have English understood since we were staying in Eastern par4t of Germany and this is the norm. We were in Germany so we expect german to be spoken. I was supprised to find staff that understood and spoke some English.
excellent value, very spacious room and breakfast. hotel a distance from centre however free tram rides available for duration of stay, taking 5 minutes to centre.
very nice and clean hotel, staff OK, good restaurant
The hotel was suitable for my needs, general business. No
Asked for a non smoking room, when i arrived they made me pay money more for a non smoking room, not advised on this! told it depended on the request for the rooms.
This was a nice hotel situated not far from the railway station ( 2 stops)via the number 3 or 4 buses. The hotel provided a free visitors bus pass for the city during our stay. Reception staff were very helpful. As with most hotels in europe there were no english speaking channels on the TV. Only one soft pillow was provided on the beds. Could not read the restaurant menu as none of the menu was in english.
The room was quite big. The breakfast was good. Parking was underneath and we were not warned about which lift to take. We ended up in a nursing home with no way out! Not a great way to start. The htoel is quite a way from town though we did walk it twice and a tram is only 100m away. Some of the tv channels were not properly tuned and there were none of the normal english language channels that we expected.
The room was very nice and very spacious. The towel warmer was a nice touch. Everything was extremely clean. A frig would have been a nice addition.
The Hotel Am Kaisersaal is well situated in the city for seeing all the historical sites, shopping, eating, relaxing, and near public transportation. I'd go back in a heart-beat.
The hotel was central to the sights in Erfurt, the on-site car parking facility was excellent and a must in town which has such complex oneway traffic systems and pedestrian streets.
Da localização junto `s Estação de trem, que oferece acesso também a outros transportes locais (onibus e strassenbahn) sem custo, usando um cartão do hotel. Também é na estação que se concentram os negócios abertos até mais tarde, porque até restaurantes na cidade fecham por volta de 22h.Café da manhã completíssimo que vale por uma refeição ( e custa quase que o mesmo que uma refeição- 13 euros)..Mobiliário super funcional . somente o fato de cobrarem pela Internet, um valor que considero alto (10 Euros por 2 horas)., fora que o sistema do provedor do Hotel não nos permite controlar o tempo gasto x tempo disponível, de modo que pode-se sair do ar nomeio de uma conversa ou no meio de um e-mail, tendo que providenciar outro cartão e começar tudo de novo.
Da localização. Alto custo para utilização da internet, 10 euros por 120 min. Não ficaria novamente no hotel devido a não ter internet gratis.
professionalism and kindness of service staff; location close to pedestriasn zone downtown with parking garage
Location to the city centre so my wife could go shoppong while I was in a business meeting. Not easy to find using a map only. The rental car GPS took us right to the front door, however the street is narrow and parking garage is tight to enter and exit.
Great location, easy parking, overall a very good hotel. Have a very fine restaurant if you're looking for haute cuisine. Breakfast too expensive, otherwise would have got excellent for value too.
very freindly and helpful staff did not take breakfast, at €15 each it is to expensive,near station for 3 people it was €17.55.
A very comfortable hotel in a beautiful city.It is in a good location a short walk from the station and the city centre.The breakfast in the hotel is too expensive but there are plenty of good cafe's on Anger that offer breakfast for about 4 euros
Small but very cosy hotel, with extremely helpful staff
Hotel is Ok Room nice and very clean but strange smell ( Odour control?) Restuaurant moderate Price OK ( I ordered pork but meat was still partly frozen)
Every thing really. Especially the staffs are the most friendly and helpful I have ever met.
The staff was friendly and helpful. Room was clean and practical with comfortable beds. Great breakfast and free wifi Internet in lobby. I don't care for hotels that don't provide free in-room wifi Internet in this day and age. Did not care for walk-in shower stall.
very good service, quiet place far away to walk to city center
Helpful staff location - no public transport other than taxis
The staff is very friendly. We were even allowed to check in as soon as we arrived, which was quite some time before check-in time. From the hotel you easily reach a tram stop, which takes you to the city center. The breakfast buffet was very nice and of good quality. The shower does not seem very well-thought. There is a little wall, but no curtain to separate the shower from the rest of the bathroom. Also, we missed facilities to make some coffee and tea. Despite these minor points of criticism, the hotel was good value for money.
Friendly staff, quiet neighbourhood It's very ugly, it's not attractive in any sense, but maybe it's quite cheap compared to the other hotels. It's certainly not worth 4 stars.
Nice environment Payed internet connection, I do not see the reason for requiring the money for this service. It could be for free nowadays.
Being away from the city centre, I found it very quiet. The bed is comfortable & the car parking is very convenient
Central location Very noisy rooms at the front - which were advertised as 'facing the park' but there a busy street runs in front of the hotel. Airco didn't work so we had to open the windows. Staff very efficient but also not particularly friendly.
The Hotel was modern and efficient, displaying discreet luxury. The restaurant was very good, the breakfast buffet spectacular. The rooms were airy and comfortable, high quality linnens. I would recommend this Hotel
Nice restaurant. Great location , next to park and close to centre.
Really nice hotel very close to the city center. Everything was perfect!
Excellent location, almost on the back of the Goethe house, it faces a beautiful park; rooms are large and modern, dogs are welcomed, though the hotel charges a few extra euros, breakfast excellent but expensive perhaps a four star hotel should offer a free wireless connection
a very good location and a pleasant atmosphere
comfort, quiet room, close to city no kettle for tea or coffee in the room
quiet comfortable room excellent breakfast friendl helpful staff good location
The staff were friendly. It was too bad that we could not take the offer of an Mövenpick ice cream for our children as they each just had a large scoop in the city and it was right before dinner time. The restaurant or the pub where we had dinner was nice and cozy with a very friendly waitress. The larger restaurant was later occupied by a group tour guests. Breakfast excellent with large vegetable/fruit selection. The pillows were a bit too soft for me.
The location was wonderful and quiet, only 12 minutes out from the train station by bus. Staff was very nice although little english. restaurant food great. nice patio for afternoon/evening beer breakfast changed everyday. Bring your own shower soap :)
Did not sleep in the hotel itself, but in a nearby appartment that the hotel also offers. Very nice and clean house, food offered in the hotel very good, service very good. No cooking facilities in the house, but magnetron and coffee machine are present.
It is located in a really quiet and nice place. The staf is kind, the breakfast is more than enough. There is a nice garden to enjoy a beer. The room is a bit small. There was not even a piece of soap.