Avaliações de hóspedes
Avaliação geral
8,3
Excelente
Baseado em 352 avaliações
Limpeza
8,3
Comfort
8,5
Recolha/entrega
8,2
Relação qualidade/preço
8,2
Avaliações recentes
Classificação
95
31
22
11
12
-
6,4
Contras: Kayak quoted me around $400 to rent a car for the specified period of time. When I arrived at the Enterprise location, they told me that the cheapest option they had available was going to cost around $900 (including insurance). I had no choice because of the situation I was in, but I was incredibly disappointed that Kayak's quote was so far off. If I had known it would have cost that much, I absolutely would not have rented from this location. I will probably not be using Kayak anymore.
avaliação de
-
10,0
Prós: Great customer service and everything was ready.
Contras: Offer discount for future rentals.
avaliação de
-
5,6
Prós: The drop off is stressful being charged for extra days
avaliação de
-
8,0
Prós: Friendly staff
Contras: Car smelled like cigarette smoke.
avaliação de
-
2,0
Contras: Wait time....
avaliação de
-
2,0
Contras: I reserved a car and they didn't have any cars.
avaliação de
-
8,4
Prós: Yes, nice and quick.
Contras: The cost of my rental car was twice the amount of my flight...honestly!!
avaliação de
-
3,6
Prós: It was a bit busy, but staff worked fast to try and get everyone out. So customer service was okay. I liked that they were working to serve everyone.
Contras: Cars need to be cleaned between customers. If I did not need the car for only a few hours and I didn't already spend 45 minutes checking the car out, I would not have accepted that car. "Enhanced cleaning" had a lot of dead bugs all over the front of the car and dirt and rocks in the truck bed. Like lots of dirt and rocks. Enterprise does not care for repeat customers.
avaliação de
-
4,4
Contras: The cleanliness of the car was disgusting!!! I had to be given another car which was much better than the first car. The return of the car was ridiculous as there were no place to return it other than on the streets. I would never recommend this place to anyone. The only thing that was right was the assistant manager Ryan K. he was kind and really did a good job in making me the customer satisfied. His customer service and his alone was excellent!! He needs a bonus, you should hire more people like him who are willing to keep customers happy.
avaliação de
-
4,0
Prós: Very poor instructions. No review of the car before and after. Social distancing is still possible when renting a car.
Contras: The car was filthy. I took it back cleaner than I got it.
avaliação de
-
9,6
Prós: The staff was super friendly & helpful!
Contras: Clean the windows. Our convertible was clean inside, but the driver-side door had fingerprints all over it & the windshield was "hazy"... No big deal, we took care of it ourselves. :-)
avaliação de
-
8,0
Prós: Vehicle is comfortable and clean. Drop off staff is friendly and helpful!
Contras: They could have been more up front about the type of vehicles that they have; first they gave me a small SUV, which was not i reserved for and told me that I would have to pay extra to get a media SUV. Thankfully, another staff was able to assist and gave me what I reserved for. Else, I would have cancelled it and wend for another company.
avaliação de
Notas de outras agências em Sacramento
- 8.6/10 Aluguer de carros da Alamo em Sacramento
- 7.7/10 Aluguer de carros da Avis em Sacramento
- 7.8/10 Aluguer de carros da Budget em Sacramento
- 7.7/10 Aluguer de carros da Dollar em Sacramento
- 7.2/10 Aluguer de carros da Hertz em Sacramento
- 6.8/10 Aluguer de carros da Payless em Sacramento
- 4.7/10 Aluguer de carros da Airport Van em Sacramento
- 7.5/10 Aluguer de carros da Thrifty em Sacramento