2.0
They didn’t have the car that we had reserved, so we had to take whatever car they had. I turned the car in the next day and went to Hertz’s because we needed an all wheel drive to get over the mountain roads. Very disappointed in the customer service from Enterprise.Avaliado em 17 dez. 2022
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8.0
There was a sign on the outside building stating that I should go to the main desk, but it didn't say anything about where the main desk was. I had to go into another building and find it.Avaliado em 4 nov. 2022
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10.0
The Woodkand, CA Enterprise staff went out of their way to accommodate us after a glitch occurred in the location of the rental versus the airport where we landed. They weee most cordial and scrambled to get a car ready in spite of not having our reservation. They treated us like family—we loved that! Nothing could have been better! We were totally satisfied.Avaliado em 19 out. 2022
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2.0
Didn't have a car resembling the type I had reserved. Outlandishly high rate for collision-damage waiver: approximately 3 times the standard online rate (which I tried to buy but the website malfunctioned). Agent was condescending, and tried to persuade me that Enterprise's insurance was somehow better than the standard insurance available, which is absurd.Avaliado em 10 out. 2022
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4.0
My reservation was for 9 am but my car wasn’t ready until 9:45. Car was in very poor shape: or ver 60,000 miles, lots of dings and scratches, noise under the hood, broken key fob, missing fuse box cover, key battery failed and I had to replace it during my trip.Avaliado em 5 ago. 2022
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2.0
I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!Avaliado em 4 jul. 2022
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2.0
I bought Airline tickets to Sacramento, and the enterprise was 30 miles from the airport, it wasn't the rental car location at the airport.Avaliado em 14 jun. 2022
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10.0
Nice people.Avaliado em 5 jun. 2022
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10.0
Be prepared - know what your options are (add-on insurance, what car you're ok with, etc.) because things move pretty quickly once you arrive. I did notice a lack of gender diversity - staff was all male.Avaliado em 24 mai. 2022
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10.0
Prós:The gentleman who helped us when we went outside to pick up the rental car was particularly helpful.Contras:The guy at the desk steered us to upgrading to an Audi Q3 from a standard SUV. The Audi was okay but too small.Avaliado em 18 mai. 2021
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4.0
Contras:Kayak quoted me around $400 to rent a car for the specified period of time. When I arrived at the Enterprise location, they told me that the cheapest option they had available was going to cost around $900 (including insurance). I had no choice because of the situation I was in, but I was incredibly disappointed that Kayak's quote was so far off. If I had known it would have cost that much, I absolutely would not have rented from this location. I will probably not be using Kayak anymore.Avaliado em 6 dez. 2020
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10.0
Prós:Great customer service and everything was ready.Contras:Offer discount for future rentals.Avaliado em 1 nov. 2020
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