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Blue Palace, a Luxury Collection Resort and Spa, Crete
Top Hotel de Luxo
O atendimento é excecional
A localização é muito boa
A arquitectura do hotel, os serviços, a paisagem envolvente e o conforto das instalações.
Restaurantes do Hotel, Facilidades e instalações do Hotel, localização fantástica. SPA muito pobre nada relacionado com o hotel. Serviço de Quartos - Limpeza muito fraco.
The place was beautiful and the sea was a pleasure. But what really impressed me was the kindness of the personnel, they really care for you and made their best to stay really pleasant They only thing to have in mind is that many suites that include a private Jacuzzi or pool at the terrace as saw in the pictures of the hotel do not have the privacy that someone might expect, in the sense that your pool or terrace can be perfectly viewed by anyone walking around. I'd recommend that if this is the case and you want more privacy, talk with the guest relations and ask for another one because with more privacy there are some.
the overall concept is nice. very relaxing. lovely private beach with trees details that I would expect in a 5 star hotel: more than one bin in the room, clean floors and windows in the restaurant, service at the beach at 10 am
Nice view, very friendly staff (reception a bit slow), room could be cleaner
Excellent staff, facility and location
Sem dúvida uma excelente escolha para casais jovens, com ou sem filhos, pela localização sobre a baía de Elounda, praia privativa, a decoração e ambiente, as comodidades e facilidades do Hotel. Unico ponto negativo, são as inúmeras escadas de acesso à praia...
service and surroundings
Only unique thing they have - children playground with nice lady speaking many languages (including Russian). Playground is between beach and restaurant. Price of room should be at least twice cheaper to be reasonable. This is very old hotel and despite they made all efforts to keep it in good condition it is impossible. It was impossible to get to our room with children trolley and 6 times a day we have to climb stairs with trolley in hand. But in general Elounda is very good prepared to go with trolley.
pricey but lovely, excellent service, great choice for first trip to Greece/Crete, fantastic location, many activities
Both public/private pools were freezing. Also, I was told by mgmt that a] the pool was heated to 27degrees(and that they double checked it) and b] they only heat the pool in the "off season" - which August clearly is peak season, so this outright contradiction I found to be offensive, and I don't like being lied to like this.This is not 5 star service. After 3 days our pool warmed up some and was finally usable, but we weren't able to use it for half of our trip, which was why we selected this destination to begin with. Also, first 2 days were no service bec they were having a wedding next door and sent all the staff there, so we were with trainees and short staff - not impressed! But did get better/nice exp when pool temp & staff were back
They are great Nothing
The beach and the surrounding area were beautiful. The grounds were also very nice. My children loved the pool outside our room. The pools were all seawater.
Excellent service from a committed stuff. Excellent restaurant, booth food + service. There is simply not enough value for the money. Otherwise, the hotel stuff did its job excellent.
Very peaceful and relaxing with excellent staff
room with a private pool not all the staff were friendly, beach towols are rather small in size and!!!!
Beautiful grounds. Large pool. Restaurant good. Our stay was too short to evaluate all aspects of property Room although comfortable, was a bit small & poorly lit at night. Not enough lighting.
We had a great time at the All suites. The Six Senses Spa is very nice and the treatments and staff of the Spa were outstanding. The hotel itself had excellent restaurant staff and very good food! We really enjoyed the Calypso restaurant and the Old Mills restaurant at the sister Hotel Mare. Definitely the best Fish we've had in all of Crete! As good as the restaurant staff was, the reception/hospitality staff wasn't very good: arrogant and not very helpful. Additionally the hotel didn't seem to be entirely up and running in early May. The beautiful seaside bar, for example wasn't open yet.
Incredibly beatiful natural site, framed by mountains and overlooking a vast and quiet bay. My children spent the entire day, every day, in the sea, which was warm and spectacularly clear. Very relaxing, the ideal beach getaway.
the top pool had room to sunbathe. staff favoured french communication. lack of air con in dining / public areas. absolutely no view from garden view room, this spoilt the holiday. useless broken gym facility.filthy under the bed. the accomodation was double the price it should have been
Very Friendly and Relaxed Atmosphere.
It was quiet and also convenient for Elounda I found the hotel very good,but there could be some improvement regarding a couple of the staff at reception.A smile does not hurt!
The hotel was very good value for money, we only stayed 1 night, but wished we were there for longer, pleasant surroundings, set in lovely gardens
Quiet, friendly. Spacious. Ground floor room. Lovely pools. Access to sea. Very good food and wines. People smoking on adjacent balconies
The employees are really polite and and very pleasant. The swimming pools have a nice area and the hotel beach, even being stony, is great for snorkling. But I really recommend a car rental because there are many worth blue beaches close to Elounda. The hotel food is also really good.
The staff were very friendly and the animation team were very professional. Allthe restaurant staff worked very hard to ensure you werew attended to prompltly. The hotel is very datted and like most Greek accommodation flatters itself that it is a 4 star. There were no facilites in the rooms other than a fridge and the rooms were basic but adequate. The loication of the hotel is poor and it is 35 minutes walk to the resort and longer to come bacxk on roads without pavements.
Affordable price of room with half board, staff, internet facilities in the lobby at reasonable prices. Great value for money Not a sandy beach
We loved this hotel. We stayed half board. lovely location, great value, pleasant food, friendly staff meant a relaxing stay for 3 days.
Excellent room, staff really friendly & very helpful None
The pool is excellent ; Hotel location is superb The room was clean ; however staff didn;t changed the sheets
Breakfast ok but needs bigger variety. You will need a car, as the better beaches are farther away. (2-8 km)
The pool area was excellent but the pool bar was unattended usually, which created a long wait for some. The female receptionist was very indifferent.
Nice architecture, spacious room and bathroom, nice pool Overpriced because of Elounda area, awful aesthetics with plastic items in the room, no wi-fi working for 3 days (even in the lobby), very poor breakfast that reminds greek hotels of the 70's (cofee from the cofee machine!!!), breakfast area was very hot (!), balcony was shaking under the footsteps...
Breakfast Internet access was not always available and wireless access didn't work. Inadequate lighting in the grounds at night - I fell down some steps.
Just about everything. The best were the views from my balcony and the pool area. The pool area was set up quite well and the view of Mirabello Bay might be the best view from all the hotels around that area and that is saying a lot, considering the price of the other hotels.
I enjoyed the view from the balcony Better cleaning services. To add also the lack of wifi internet access
a value for money hotel for this area which is mostly surrounded by expensive resorts.
Suite was exceptional, very good value for money. Facilities were outdated, breakfast was appalling. Receptionist attempted to con us on billiards charges at check out.
location & friendley staff No tea or coffee making facilitys in the rooms and the tea served at breakfast was poor
Gostámos do design do Resort e das suas facilidades, como por exemplo a praia e a piscina. Os quartos são grandes e muito confortáveis. É um verdadeiro hotel de 5 estrelas. Como é um hotel recente, nota-se que falta ainda alguma sinalética.
De tudo! Melhor hotel onde já estive. Recomendaria mais luz na estrada de acesso ao hotel pois à noite é dificil encontrar a entrada quando se vem da estrada principal.
Perfect location with quiet and beautiful surroundings and great view over the sea and city; Our Standard room was bigger than expected. :) The hotel is quite old; therefore some areas should be renovated; Better sound isolation in the room would be nice; Lack of bathroom amenities.
We had a lovely room with a shared pool and a sea view. Very spacious. The hotel needs a facelift. The grounds are not well kept and the hallways had mold and dirt. This is a beautiful hotel in need of some TLC.
The views were spectacular, the rooms spacious and kept clean. The breakfasts offered a great choice and staff were very friendly and accomodating The air conditioning in the rooms could have been better.
I thought for the price the hotel was a little run down and needed a renovation. I found the beds to be very uncomfortable and the rooms not very cosy.
The location of the hotel was great.
The location and the view from our room are excellent. Especially the park-like surroundings along the sea front within the hotel area is really nice. We had half-board; the dinner was good with delicious varieties. We really enjoyed our stay there. Some of the facilities, e.g. bath room, could be improved to reflect the 5 stars that is listed in Booking.com. The wireless did not function there.
the quite environment, excellent view and prefect place to have a rest
sumptious surroundings hotel on the slide, gardens neglected, nothing when weather bad,one british tv channel(news), like a retirement home.
The location and the views Aircondition
Location is privileged (amazing bay and beach) , the services excelent (private beach, restaurants, swiming pool, water sports,..). A 10 for the miniclub (our kids really enjoyed their time and the profesionals are really amazing). Very recomended for a relax stay, much more appreciated if you are coming with kids. The taberna personal was really friendly and the service and the food outstanding. From the 2 restaurants, the taberna was excellent (food, service) but the main restaurant we didn't enjoyed much. The food was average as well as the service.
Relaxed atmosphere with all the facilties a young family could need
Lovely family resort, good for children, close to beach. Would be nice of wi-fi extended to the rooms and one did nt have to go to a specific area.