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The breakfast was excellent and the staff in the breakfast efficient . The lighting in the room was poor. This was explained away by staff as a hitch - that the cleaners had switched lights off at the plug points. However the next morning it was again difficult to switch any lights on without crawling around to locate the plugs. Also no extractor fan in the bathroom . The mirror was too misty for shaving and the lighting too poor for my wife to apply make up.
Everyone was friendly and helpful and the room was outstanding. The hotel is worth every penny. The experince was amazing!
Dinner in Brasserie was excellent. Cooked breakfast a bit disappointing. Bacon not very well cooked.
The location in Leith was lovely with lots of nice restaurants and bars nearby, I was really impressed with Leith as it makes a nice alternative to the cntre of Edinburgh. Breakfast hamper was beautifully presented with good choice. The hotel is a little tired and not as high a standard as other Mal Maisons I have stayed at (e.g Newcastle). I think it is in need of some updating.
There was no hot water during our stay, which was probably a problem with their boiler as the noise of it kept us awake all night. This was raised with the hotel on checkout and they dealt with it extremely well.
Very friendly, helpfull staff.
Cool design, friendly staff, good location - absolutely nothing to complain about.
We had a very pleasant stay and enjoyed all the facilities, bar, restaurant and location.
Good service, good food, pleasant surroundings nothing
O serviço foi fantastico os quartos são muito bons ,acolhadores muito limpos e com uma decoração muito agradvel apesar do quarto ser virado para a rua não é uma zona barulhenta e de manha a vista para o parque é maravilhosa.Os funcionarios são muito amaveis e simpaticos.Muito bom
Um lugar fantástico! Café da manhã excelente, equipe do hotel muito prestativa e com excelentes dicas para a cidade, fácil deslocamento, enfim... Um lugar para voltar com certeza!!!
Simpatia dos funcionários, conforto do quarto, asseio do mesmo. Não.
Location opposite a park and the friendly nature of the staff
Our room was really comfortable, and the decoration in our room and the rest of the house was lovely. All staff were pleasant, friendly and helpful. This may seem a petty thing but all three of us were in agreement that the bread with breakfast could have been better. It would have been nice to have bread that was cut in the kitchen or a better quality pre cut bread. Other than that breakfast was great.
locality & friendliness of staff
Excellent service, particularly good breakfasts. Very comfortable rooms - and nice touch with the whisky nightcap! Stylish presentation throughout the B&B. Generally fine although heating is a small detail that could be ironed out. Opportunity for a few cherries on the top such as evening drinks hour - making the most of the excellent lounge! Great stay overall though.
Friendly but private. Very clean and well appointed.
All! Breakfast, cleanliness, roomy, thoughtfull staff
Sincerely, just liked everything.
Trouble free and friendly atmosphere breakfast and checkout time a bit early. Suggest 945am and 1030am.
Really friendly staff, made us welcome cost is greater than London prices
Fair value for money A not very well breakfast and a very small room and bathroom
easy to find and a good breakfast
the hotel staff where great, we have always stayed in crowne plaza hotels before, and feel the staff at this express where the most customer focused we have seen warm and welcome to all . they really knew about the area and there suggestions where good. shower was broken
As usual, the service & accommodation were good and stay enjoyable Happy not to have any complaints
Clean and efficient with staff who know are pleasant and professional No
Breakfast was terrible, tasteless everything
Staff were very helpful, just couldn't do enough for their clients. Continental breakfst very poor. Management should go to the Continent and see what a continental hotel provides for breakfast. Serving Cereal, bread,rolls, two varieties of prepacked porcessed cheese and small sweet cakes for the cash paid is robbery. Oh! I forgot to mention fruit juice, three kinds.!!
Good location with good facilities on door step. Very easy, cheap and quick access to centre of Edinburgh.
Friendliness of staff. Nothing
The room was really nice, comfortable and spacious. Tipical scotish breakfast, but not too many options if you aren´t into it. Location is fine, but not really centric. It´s my first time in a b&b, honestly I expected a more familiar relationship with the landlady. Quite cold
Friendly welcome & helpful staff. Very clean bathroom & bedroom. Great breakfast. Free on-street parking. Walking distance to city centre.
This was the perfect place to stay. Close enough to walk to the city center. Great food in this part of town as well. The owner is so great and offered suggestions for places to eat. She was very accommodating and hospitable. Breakfast was fantastic with eggs, mushrooms, tomatoes, toast and jams, ect. Tea or coffee served. Would stay here again. The Stairs are challenging to navigate.
Paola [the owner] really went out of her way to make me feel comfortable ...
The friendly atmosphere of the host and the excellent breakfasts.