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We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
The bathroom setup.
Staff. In-room service order wasn't quite accurate when delivered.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
A equipe foi muito simpática e atendeu às minhas necessidades. Excelente localização e excelente prédio!
O quarto era enorme e muito agradável, e muito perto do cassino.
Quarto era enorme. Café da manhã continental era de cereais.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
Staff was very helpful, good recommendations. Room was very clean and cosy, we appreciated having the corner room with 2 windows.
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
Staff & location Beds
The location was great. The fact that there is a fridge and a microwave in your room made it a bit easier. There is a little fireplace in the lobby, which was nice. All in all, it was a very good stay
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
visiting Detroit downtown. But the downtown was empty of people. The staff at the hotel did not have any idea to go. The area around the hotel was only a lof of asfalt
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
The smoke - the casinos are FULL of smoke. They need better smoke eliminators - the smell makes you sick.
Location Got rid of lobby bar
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
great hotel, great location very nice no problem at all
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Couldn't get checked in to the hotel until over five hours after their check in time.
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
Waited over 2 hours in a line to check in. I want to be compensated!
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
Pillows were to small and the getting accesses to the elevator
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.