|Rota principal||Miami to Cidade do Panamá Tocumen Intl|
|Aeroportos em que opera||80|
|Aeroporto principal||Cidade do Panamá Tocumen Intl|
Prós: The scedule
Prós: The timer all the flight was excellent
Prós: yes good
Contras: Food and entertainment
Prós: You are so good all the time.
Contras: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
Prós: You were on time, that is the most important thing in a fly
Contras: You could improve your entertainment, you are not a cheap company
Prós: Staff at airport and flight crew.
Contras: Nothing. Great job.
Prós: Crew and i ohhh ver all copa experience.
Contras: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
Prós: Crew was great. Supportive and friendly. Plane was clean and comfortable.
Prós: The service
Prós: The crew on that flight was really good.
Contras: The boarding process, especially out of Panama
Contras: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
Prós: No drink because didn’t open de bottle. No one care about it.
Contras: the seat too back
Contras: number of seat. too back
Prós: Seats were comfortable
Contras: Flight was delayed by 30 minutes for No Reason
Prós: Sears we’re comfortable
Contras: Flight was delayed by 30 minutes for no reason
Contras: Were to plug a charger, pillows, tv screens
Contras: Phone chargers, screens on the seats, pillows
Prós: That there was seltzer
Contras: The management of preparing the flight and plane so that it was ready for the trip!!
Prós: Everything has gone very well.
Contras: The food (egg) made me get a little bit sick but it wasn’t a big deal.
Contras: Very good
Prós: Yes the crew was good
Contras: For me all was ok
Prós: Crew was amazing. I was thinking of upgrading to business class but did not know how
Contras: copa is great
Prós: Yes. Was excellent.
Prós: Yes. Everything was extraordinary well.
Prós: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
Contras: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
Prós: Good food
Contras: Departure delayed over an hour for technical problems.
Prós: The seat comfort and staff especially the captain - very engaging
Contras: WiFi on the airplane to access flight map and other services.
Prós: It was an excellent trip, but the entertainment needs to be improved.
Contras: More options on entertainment, needs variety.
Contras: Just like every other airline, small seats.
Contras: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
Contras: The seats are very uncomfortable but other than that it was wonderful!
Contras: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
Prós: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
Prós: EVERYTHING WAS OK
Contras: PERFECT FLY
Contras: Food was really bad
Prós: The flight attendant crew was really friendly and professional.
Contras: An option to stay in panama forever.
Contras: Not being delayed and staying 3 days in Panama
Prós: Amazing crew, attentive pilot
Contras: A lot of turbulence
Prós: Crew was great. Food was acceptable. Really comfortable flight.
Contras: Entertainment could have been better. Tvs per seat to wAtch movies what we want
Contras: Everything was great
Contras: It was awesome
Contras: Easy and fast acces to aircraft.
Contras: Some passengers bring two or more big carry ons and the airline should police its own rules better.
Contras: Be on time as sceduled
Prós: Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron.
Contras: Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!
Prós: Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie.
Contras: More comfy seats and entertainment options. Crew, however, was excellent.
Prós: Good customer service.
Contras: Pretty good all around.
Prós: flt on time
Contras: over all everything was just fine
Contras: We repeat soon
Prós: nice crew.
Contras: seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats.
Prós: good crew, food was okay.
Contras: really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time.
Prós: Food was good
Contras: Different movie, more leg room but I'm tall so that is with any plane.
Prós: Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin
Contras: The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief.
Prós: Nice crew, work well together!
Contras: Nice job!!
Contras: If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped
Prós: Everything was very nice