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Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
Friendliness Didn't clean up a spill on the carpet after the first night
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
Good location, in a nice town, in a spectacular region. A pity there was no bar.
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
Room was well appointed and very clean. Restaurant food very good.
nice bar area the rooms were incredibly hot and wouldnt cool down
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
Great hotel, excellent breakfast, good facilities
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
Good basic hotel Over heating
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
Breakfast! The hospitality tray in the double room only catered for one person.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
Good room. We liked the free coffee-to-go and cake in the morning.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
Penso que o hotel está bem situado e a relação qualidade preço é bastante boa.Penso que para uma família é bastante bom.Também é um hotel sossegado.
A inexistência de recepção depois das 19h00. É desconfortável chegar a uma cidade desconhecida a uma hora razoável ( 19h30 ) e encontrar a porta fechada , ter que ligar para uma central de reservas que percebemos depois está num call center não sei onde, ter que dar os dados, ouvir dizer desse call center que não têm qualquer reserva em nosso nome, sem mesmo terem perguntado pelo nº da reserva, e só depois da insistência de que se tratava de uma reserva hotel booking nos ser dado o código para abrir a porta de entrada e de seguida e o do cofre, sem mesmo explicar que este ultimo servia para termos acesso às chaves dos quartos.
Excellent area next to city center, very good staff, clean, and cosy.Very large room with excellent desk and comfortable bed; in one word excellent. small advice : the internet connection could be better
I was demanded higher amount of money than a contract rate. The reaction of a cashier was indistinct when I required the correction of the bill.
Nice central location. Good breakfast.Secure parking.
On site covered parking and price of hotel. also 5/10 minute walk to centre, which is cool.
Good location, easy parking, excellent value for money. The hallways looked in need of refurbishment, and the first impression of the neighborhood was not good, but still good value for money.
Very good location and very nice room.
fair price below our expectation, hotel condition isn't good at all.
very clean, quite, good internet access. better reception first appointment, more international TV channels
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
good overnight stop no
We stayed in the family room- large and clean, with good size shower room. Hard to find.
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
Excellent value for money. This is a clean, easy to get to stopover hotel.
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
Their restaurant is just fantstic and the service is excellent. We felt welcomed. the matelass - beds.
Nothing this hotel is in need of refurbishment. The eveniing meals are highly priced better go into town.
Friendly and efficient staff; we really liked the Art Deco surroundings. I felt it was a bit overpriced and although breakfast was lovely it too was a little too dear.
The close proximity to our relatives. The design and the spaciousness of the rooms. The art deco design. The price of the breakfast.
beautiful art deco hotel and room, friendly and professional personeel, lounge has a beautiful atmosphere and style, dinner was good, sommelier excellent with a natural quality to relate himself with the quests: silent humor, professional : very good.