Prós: The rooms, the breakfast, very friendly staff. Gated property.
Prós: Los trabajadores son muy amables y ayudan con todo. La comida de desayuno muy deliciosa. Te llevan al mall o consulado. Todo fue perfecto.
Prós: I like the customer service they gave ous also that they treat you like your at home .I will really recommend this hotel it's the best one in ciudad Juarez.
Contras: I just didn't like the morning driver he was to serious when you talk to him or say goodmorning he didn't respond I think he hates his job.
Prós: Shuttle takes you anywhere you want to go, they give you all the information you need for the consulate appointments. very friendly and very safe!!
Prós: Everything! All I wanted when I made the reservation was a decent, inexpensive place to stay while processing my husband's visa in Cd. Juarez. What we got was so much more! Our room was beautiful and impeccably clean, and even though the hotel was completely booked, it was quiet and peaceful. They have a shuttle service that brings guests to the consulate and a handful of other locations but will also come when you call them free of charge. They serve a very nice breakfast too - usually scrambled eggs with ham, refried beans, chilaquiles (kind of like nachos but for breakfast), and fruit. There were also a few kinds of cereal, basic breakfast pastries, coffee, milk, tang, and some kind of fruit punch. I didn't use the gym, but there was one, as well as a pool, computer room, and laundry room. The staff were all so friendly and attentive too - I wish we could bring this hotel with us everywhere we went!
Contras: Nothing - they exceeded our expectations in every way!
Prós: I like how clean the rooms are kept but most important the awesome hospitality.
Contras: They can do a little better with food serve after 4pm.
Prós: Os quartos, o café-da-manhã, funcionários muito simpáticos. Propriedade fechada.
Prós: Los trabajadores son muy bien y ayudan con whole. La piscina de desayuno actinídeas. Es perfecta para conocer al the mall. consulado Whole fue perfecto.
Prós: The hotel is nice and clean the staff very friendly and helpful also quite
Contras: The only thing I did not like was the driving to get to the hotel it's not easy and very confusing. But we managed to make it
Prós: Hospital next door. Mall across the street is nice with good food court. Wendys, Dennys, McDonalds, Starbucks, Subway, Dominos and Buffalo Wild Wings within walking distance. Free breakfast is great. WiFi is excellent!
Prós: The staff is super friendly. I felt conformable being there during my stay.
Contras: The hotel features fridge but none were found. The bathroom toilet was dirty when I got there.
Prós: Friendly and helpful staff. Across from very nice and secure mall. Two blocks from consulate. Restaurants all around this place. Very safe and secure area.
Contras: Nothing we had a nice stay.
Prós: More then I expected, all employees were super helpful and nice
Prós: Very cleand and everyone is very friendly. They have good breakfast options.
Prós: The staff was friendly and helpful
Contras: The wifi was really slow
Everything was within walking distance, we took the hotel shuttle to the appointments and walked back. The mall is right in front. If you have any questions you can ask the security, they are very helpful. If you have important documents or $ they have a saftey deposit box in the front office for your use. It was an excellent choice and I would highly reccomend this hotel! Our van was safe the entire time in their secure parking lot. It was full of items we were bringing to family and we did not have any issues with theft. The van stayed in the parking lot the whole time and we just walked every where! The free breakfast was delicious! I was suprised by the variety of food! Chilaquiles, beans, moyetes, eggs, fruit, bread, pan dulce, yogurt, ceral, coffee, juice, etc. Very nice staff! Would definately stay here again!
Prós: The staff was very accomodating! They helped us with all of our questions in regards to the Consulate appointments, and they have computers and printer to use. The breakfast was delicious! Everything was within walking distance!
Contras: Sometimes the smells from the drain pipes in the bathroom shower were unplesant, but they would go away. I think it is just the Mexican pluming!
Prós: Its the best place to stay near the American consulate its close, secure, has taxis to we're ever you need to go, clean has food right there so if you dont want to leave, great experience thank you
Contras: Wifi sucks, the only bad thing is the wifi connection.
Prós: excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean.
Contras: the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
Prós: Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff)
The gardens and pool are beautiful, clean, and family friendly.
Contras: Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom.
The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
Contras: This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
Prós: The location, the room was presentable and clean. Towels a little bit worn out, but all in the room was nice. They do offer room service for the very well chain nationally known restaurant 'Sanborn's'. Exchange rate was good too.
Contras: The recepcionist was not friendly, she looked at the computer and I guess she did not like the way the reservation was made.She did not offer any help and failed to give us the breakfast food coupons, didn't know they were required at restaurant.
Prós: It is inexpensive and in a safe part of the city with decent food and bar options.
Contras: There's only one or two English television stations.
Prós: The room and the location
Contras: The staff at the reception was very rude everytime I wanted to get to my room
Prós: Quit it always nice to stay there
Contras: The shower was clogged the water would not go down.
Prós: This hotel is Located 10 minutes from the border !
Contras: I only stayed for about 10hours before our Paquete Came Then we left Town !
Prós: Price is great iv stayed here several times.
Prós: Only thing that was tolerable was the breakfast.
Contras: The gym is horrible. All most all the equipment is broken. And what was not broken , would shock me while using it. The most of the staff was rude.
Prós: Clean, is within walking distance to everything you need if your going to consulate
Contras: Breakfast could be better
Prós: I highly recommend this hotel because the staff is super polite and courteous. Our hotel room was clean and its location is great; its walking distance from the american consulate, restaurants, and a shopping mall. My wife and I enjoyed our stay at microtel.
Contras: Our room smelled funky, the breakfast was OK, I paid close to $400 dollars not pesos but dollars for 5 days. Which I thought was a little steep.
Prós: For the purpose I went everything was really close for me . The staff was really helpful especially the drivers
Contras: The TV cable went out for at least 16 hours
Prós: My husband and I chose this hotel because of its price and location. We loved the fact that it was close to the consulate and to the clinics. Everything was within walking distance. We were literally in the same parking lot of 2 restaurants and minutes away from shopping. The employees were always polite and welcoming. Most importantly we felt safe in a new city. The price was fair and the breakfast were good.
Contras: As soon as i walked into the bathroom and closed the door i noticed a dead spider and pieces of trash on the floor. We were the for 6 day in total. On the third day we had housekeeping clean the room. Whoever did it just made the beds she did not clean the bathroom or vacuum nor clean the headboard/mirror of the bed. What I hated is that she left the curtains wide open. (Mind you we were on the first floor right infront of the parking lot.) If anyone wanted to walk up to the window and see our luggage and other personal items. We were out of the room for almost 9 hours, who knows how long the curtains were open for. Oh and I wish they would add the option of water to the vending machine. Other than that i would recommend this hotel.
Prós: Really really nice people, close by consulate, breakfast monday through friday, confortable rooms. Staff helpfull and knowledgeble would highly recomend and would stay again. Hotel shuttle to DHL
Contras: Had to be asking and constantly reminding them for clean towels when showering, also all there towels were really old. Only one washer and dryer in the whole hotel, they should have more. They should offer the shuttle to WALL-MART again. They stopped taking people to wall-mart
Prós: The staff was very friendly and welcoming.
Prós: Staff was extremely helpful and knowledgeable! Best location by far if you are in Ciudad Juarez for Consulate interview. Nothing too fancy, but was nice and clean. Would highly recommend. Within a block walking to clinics, fingerprinting and consulate. Shuttle at hotel to take you to pickup your DHL package or take you to Wal-Mart if you are needing anything that you left behind. Made a stressful experience much better. Thank you!
Prós: Excellent breakfast
Contras: ALWAYS full, so make sure you have a reservation.
Prós: Hotel is clean and centrally located for business at the US Consulate in Ciudad Juarez. Continental breakfast and evening snacks/drinks are complimentary and great quality. Staff were very professional and superbly helpful.
Prós: A única coisa que era tolerável era o café da manhã.
Contras: A academia é horrível. A maioria dos equipamentos estavam quebrados. E o que não estava quebrado, me dava choque enquanto usava. A maioria dos funcionários foi rude.
Prós: They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.
Prós: Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita.
Contras: A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .
Prós: This is my second time staying at the hotel. The staff is very nice and the hotel is clean.
Contras: The morning breakfast is very poor. The hours are only 7-9 a.m. If you are on vacation or you were out late the night before, you will miss the breakfast. When I was there the first time, which was in February 2016, the breakfast was better. Now it isn't worth it. The food is poor quality and minimal selection.
Also, the hot tub in the pool area wasn't working.
Prós: Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son.
Contras: Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.
Prós: The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day.
Contras: There is not a refrigerator or microwave in the room.
Prós: Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip!
Contras: The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.
Prós: el hotel en si estaba bien. Las senoritas de recepcion fueron muy amables y m ayudaron en todo.El senor de seguridad del dia fue muy amable tambien la senora del desayuno....la ubicacion del hotel esta perfecta por que esta cerca de todo la clinicas y el consulado Americano...
Contras: el precio del hotel por dia es caro.necesita colchones nuevos ,las toallas estan duras y muy desgastadas,el desayuno tienen q tener mas variedad.yo estube ahi una semana y el desayuno siempre fue huevo,frijoles y salsa...
Prós: I have to travel to Juarez Mexico for business purposes.I stayed for 9 days and the service was excellent staff and people there are very nice. They have delicious breakfast which is included. Most of the customers where there for similar reason so we share experiences and I left leaving great friends there. I will definitely come back and choose same hotel again.
Contras: I didn't like WiFi. I couldn't access to my tablet no Internet access and the only computer you can use is old. I think if they provide better Internet connection would be really nice and ppl would feel 1000 % satisfied.
Prós: Clean, good breakfast, staff overall everything is pretty good
Contras: Is just 1 washer and dryer, Internet is bad
Prós: It was walking distance from all my appointments.
Contras: Unfriendly staff, our reservation was at 3pm and we didn't get check in until close to 5pm. Breakfast was terrible. Rooms were to small.
Prós: Friendliness, & made me feel welcomeN
Prós: All ladies front desk great the guy in front desk rude security great people very helpful
Contras: The guy in front desk not very helpful very rude
Prós: i like the closeness to the consulate and everything you need for your visa
Contras: The wifi didn't work as you expect it. The breakfast wasn't impressed they didn't change the menu. There van wasn't available until I left.
Prós: Limpo, bom café da manhã, funcionários, no geral tudo é muito bom
Contras: Só tem 1 lavadora e secadora, Internet é ruim
Prós: The rooms were really nice, everything was comfortablez
Contras: The staff, the people in front desk, we had reserved 2 weeks prior going and when we got there which was 3:15, they did not have our room ready, check in was at 3 pm.
The person in front desk a man, did not even appologize to what happened. The only reason i would not go back
Prós: El servicio y el trato de todos Los trabajadores fue muy exelente y amable incluyendo el trato de Los choferes de el hotel que Te lleban y traen de todas tus citas dandote information de lo que nesesitas saber aserca de lo que nesesites.
Contras: El unico problems es que el internet Para mi PC y telefono es muy pobre y se pierde la señal de Wi-Fi a todo momento.
Prós: The extra services the hotel offers were unexpected but very convenient. Free taxi and breakfast saved a lot of money.
Contras: The bed was uncomfortable to sleep in when more than one person was involved. Otherwise it was very comfortable.
Prós: The hotel facilities including room and breakfast area are clean and well kept. Good breakfast included with our stay.
Contras: We couldn't get extra towels from hotel housekeepers, we were told we had to request them from front desk because they have to approve getting extra things like that in the rooms. The hotel does not offer late check-out and you only get 10 min. grace period to leave room after the hotel's set check-out time.
Prós: It is an ok hotel for a night or 2. The breakfast is ok. The consulate is about a 10-15 minute drive from the hotel. At least it does have wifi
Contras: Rooms are old
Rooms are not very cleane, they have a weird unpleasant smell
-not the best location
- room service is not consistent
- internet is not very good
Prós: I was there for an appointment at the consulate, hotel driver Jose Luis , helped a lot made process very easy for me ...
Prós: Tiene un gimnasio y te ayudan en todo
Contras: Son muy atentos
Prós: We had 2 rooms with free breakfast included and when we had breakfast the lady at the check out charge us for the breakfast knowing that we had free breakfast..when I asked the front desk employee he said yes u do have free breakfast but the other girl at the registers would not refund the money to us.she said that we were confuse and that we didn't have any breakfast included. . She had already taken my cash and would not refund. . We will not stay at this hotel again the staff is dishonest, I was very disappointed with this situation because we always stay at this hotel and now they lost a customer.
Contras: The location is good.
Contras: El peor hotel en el que puedan estar, desde que uno llega se siente la mala vibra, el mal servicio, mal olor y la oscuridad.
Cuando yo reserve online dice claramente que que incluia desayuno gratis, estando alli fui a desayunar el desayuno es un verdadero asco, incluye chicharrones y tortillas remojadas que segun se suponia que eran chilaquiles, lo chistoso que a medio desayuno empezaron a molestarme preguntandome que en que cuarto estaba para inmediatamente cobrarme, me dijeron que no estaba incluido el desayuno aunque les demostre que en mi recervacion decia que si. Aparte todo el hotel tiene un mal olor. Las sabanas estaban manchadas de sangre les dije que las cambiaran y me dijeron que estaban limpias. La peor experiencia de mi vida. Jamas regresare y no lo recomiendo para nada. Horrible lugar y el peor servicio
Prós: É um bom hotel para uma noite ou 2. O café da manhã é bom. O consulado fica a cerca de 10-15 minutos de carro. Pelo menos ele tem wi-fi
Contras: Os quartos são antigos
Os quartos não são muito limpos e tem um cheiro estranho e desagradável
- não tem a melhor localização
- serviço de quarto incoerente
- internet não é muito boa
Prós: We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.
Contras: It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated.
Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through the walls. The pictures shown online we're absolutely different than the actual Hotel, it was quite disappointing.
Prós: There's nothing to like about it.
Contras: Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?
Contras: Everything staff was rude, they had bed bugs.Staff wanted to hook up with customers there when they traveled alone. 6/6/15
Prós: It's location is the best. It was close to everything. I felt very safe. The staff was very friendly. Very inexpensive. Great value for my money.
Contras: Very few amenities. I had to open the window because the AC was not turned on. But it was great for the price.
Prós: Nada, mau serviço.
Contras: Nada, mau serviço.
O hotel ibis Juarez Consulado fica perto do consulado americano, de hospitais privados e em frente ao centro comercial Misiones. Próximo dos principais parques industriais e das pontes na fronteira com El Paso, Texas (EUA). O hotel tem 140 quartos, restaurante e bar com serviço de snacks 24 horas por dia. Dispõe de avaliação consular grátis e acesso gratuito à Internet, quer esteja numa viagem de negócios ou de lazer. Estacionamento e acesso para pessoas com mobilidade reduzida.