Prós: Always love happy hour! Drinks and heavy snacks in the evening were our dinner before the big game. Breakfast the next morning was a hit. Something for everyone. Beds were comfortable. Drury has everything we needed! Great price!
Prós: A equipe extremamente prestativa e acolhedora.
Prós: Our king room was very spacious. The decor was lovely, and the bed was extremely comfortable. The shower was huge! The best part was the utter quiet. From the time we entered our room, we didn't hear another sound - no one talking, no TVs, and no doors slamming. We also appreciated the quiet air conditioning. The staff was very friendly, too! All Hilton hotels should at least meet the standard of this hotel. We've stayed at Hilton Garden Inns that didn't even come close to this!
Contras: Honestly, there wasn't one thing that disappointed us.
Prós: Art everywhere, bizarre delights sprinkled throughout. Great restaurant and right around the corner from Contemporary Arts Center. Wonderfully colorful staff.
Prós: Loved the fresh take on a hotel. The art was a fun experience, though I'd prefer some variety as it was all pop art. The decor was modern but still warm and fun. The hotel restaurant was fantastic. Several great upscale bars and restaurants steps away.
Contras: The location left something to be desired if you want anything beyond great evening eateries or the theatre. No breakfast places around or any shopping minus Tiffanys or Macy's. It felt odd that difference sides of the sand city block can vary between lux and sketchy.
Prós: Love 21C. They always have the best people.
Prós: Arte em todos os lugares, delícias bizarro espalhados por toda. Ótimo restaurante e mesmo ao virar da esquina do Contemporary Arts Center. Equipe maravilhosamente coloridos.
Prós: Liked the room and bed. The staff was extremely helpful, they made the stay quite enjoyable as we were not familiar with the area. Breakfast was good with a friendly staff, again. Good location, within walking distance to quite a few venues.
Contras: The view was of some rooftops, not the best but you are in the city. The shower was bad as the water got all over the floor when you opened door to step out. Water collected on the door edge and soaked the floor. The air temperature was hard to control with the thermostat. The light switches were confusing. I am all for saving water by not washing towels but how about a place to hang the towels, that would be helpful.
Prós: Employees were pleasant and helpful. The rooms were clean and comfortable.
Contras: We had to valet the car but that was because we were not sure about driving around downtown Cincinnati. The waffles at breakfast were tough.
Prós: Booked night for a reds game was within walking distance from the park and everything you need was right there awesome time
Prós: Great location. Newly renovated. Clean
Contras: Cost to valet
Prós: Great hotel and was very clean.
Contras: When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Prós: Cool building with brand new rooms. Modern lobby and design throughout hotel.
Contras: Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Prós: Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful.
Contras: We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
Prós: This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues
Contras: Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.
Prós: The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city!
Contras: A little noisy inside the rooms (street noise)
Prós: Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too.
Contras: Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
Prós: The historic building was beautiful. The location and view were also excellent.
Contras: The hot tub in the gym was barely warm.
Prós: Hotel and staff were great overall
Valet was professional about their mistake
Contras: Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Prós: Beautiful hotel. Excellent location
Prós: Location! The staff! All wonderful!
Contras: The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Prós: Liked room but not view.... everyone is overly friendly
Contras: View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
Prós: We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel.
Contras: Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Prós: Era perto de nosso último lugar.
Contras: O quarto era muito pequeno.
Prós: O edifício histórico era lindo. A localização e a vista também foram excelentes.
Contras: A banheira de hidromassagem na academia era no máximo morna.
Prós: Close to the airport. Clean, comfortable room and bed.
Prós: The room was clean. Continental breakfast was about as I would have expected. We were just there to sleep for the night. That's all we needed.
Prós: Rooms was very spacious and very clean. The morning breakfast is a good way to start the day. We like the location due to it being away from a downtown area and was quiet.
Location has easy access to the greater Cincinnati area and the out lying areas as well.
Prós: The location was within 20 miles of every attraction in Cincinnati. The complimentary breakfast was very good and had a lot of different things to choose from. The wifi was very good in my room. I was even able to stream Netflix. The pool was nice too. There were several places to eat within a few miles. The staff was very friendly and helpful.
Contras: I'm a smoker and there is no smoking rooms at all. Of course just about every hotel anymore is smoke free but I'm not the only smoker that travels. There were several others outside lighting up with me.
Contras: Excellent location; professional staff, very clean facility.
Prós: Nearly everything about out stay was perfect. The linens and carpets looked new and clean, and the staff was attentive and friendly. The beds were very comfortable and had four pillows each which was great. The hot breakfast was an added bonus.
Contras: I had to take away a star because of the location of our room in the hotel. We almost asked to be moved after the first night, but by that point were we settled in and it wasn't worth the hassle. Our room was located on the second floor right on the balcony overlooking the front entry and breakfast area. Breakfast starts at 6am and the waffle machine has an obnoxious alarm, not to mention all the people coming and going and kids being loud kids. This made for rude awakenings every morning, and even thoughout the night. The room would have been great for heavy sleepers, but not so much for anyone who has functioning hearing. Generally I don't hold the hotel accountable for noise issues because it's other guests causing them, but in this case the issue was completely due to poor structural planning .
Prós: The room was nice, the bed was comfortable
Contras: I had to wait for my room at check-in
Breakfast was mediocre
WiFi was painfully slow
Prós: Perto do aeroporto. Quarto e cama limpos e confortáveis.
Prós: O quarto era limpo. O café da manhã continental era mais ou menos, como já esperava. Nós ficamos lá apenas para dormir durante a noite. Isso era tudo o que precisávamos.
Prós: Everything! The room was great, breakfast was delicious and the staff was great. I stay at hotels every week all over the country and rarely do I find this many features for anywhere near this price. I loved my king bedroom with the separate living room and full kitchen. I really wish these were everywhere, the omelet was so good!
Contras: That I didn't stay longer!
Prós: The room was large and comfortable. The breakfast was good; lots of choices.
Contras: The bed was way too MUSHY. A bit more firm, please.
Prós: The breakfast was delicious, but packed and didn't have a good flow. The omelette bar was delicious. The room was lovely and quite comfortable.
Contras: Trying to get around the breakfast area was very difficult. Packed and tables cramped together. Not enough seating.
Prós: Up to date furnishings and facilities
Contras: We were put in a room next to one with an unattended dog who barked at the slightest noise. The owners were out until after one a.m. Repeated calls to the front desk yielded nothing but cheap apologies. I was unaware that hotel policies put animal priorities over guests. IF using this facility be sure to ask for a room distant from the ones they designate as kennels.
Prós: Pretty good place and very friendly staff. Very large and nice room.
Contras: The signage from the street could be better.
Prós: Great location and great breakfast to include a perfect made to your liking omelet for breakfast!!
Our room was very clean and spacious. Highly recommend this hotel for what it offers for the price.
Contras: Could not say anything negative about it. Will definitely stay here again!
Prós: O quarto era grande e confortável. O café da manhã era bom; muitas opções.
Contras: A cama era muito mole. Um pouco mais firme, por favor.
Contras: No free parking or breakfast, extremely small bathroom.
Contras: Restaurant doesn't have many options for food would like to see more variety
Prós: I enjoyed the proximity to downtown and the actual worked well
Contras: When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Prós: Friendliness of staff
Contras: The sheets were very scratchy.
Prós: The location is ideal for downtown events.
Contras: At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Prós: Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back.
Contras: There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
Prós: Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
Prós: Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome.
Contras: Having a hard time checking in due to the hotel failing to enter my reservation.
Contras: Não há estacionamento gratuito ou café-da-manhã, Banheiro extremamente pequeno.
Prós: O aspecto geral do hotel é agradável e faz com que você se sinta em casa. A equipe foi útil e fez um upgrade do meu quarto quando não puderam encontrar a minha reserva. Os quartos são agradáveis e a minha vista era incrível.
Contras: Foi difícil fazer o check-in, pois o hotel não havia registrado a minha reserva.
Prós: We were traveling through, so it was nice that the area had restaurants and shopping very close.
Contras: The pillows, but we are spoiled with good pillows - ha!
Contras: Dirty and old, certainly not up to the standard you think of when you think holiday inn. I would give this a 1 star rating before I would give it 3.
Prós: Nice & clean.
Contras: Parking close to rooms was limited.
Prós: Clean, nice lobby, pool, dining. Great location!
Prós: The entry was beautiful and the staff was very helpful and friendly.
Prós: The layout of the hotel and the enthusiasm of the staff in helping their guests.
Prós: The staff is excellent and the hotel exceeds any expectation!
Contras: There was an awful noise coming from an unknown source near the room. It sounded as if a cut saw was running all night long. Called front desk several times no answer to resolve issue.
Prós: Very friendly and accomodating staff. When I was initially booked in a room with with very loud traffic outside in the halls, a staff member was incredibly quick to find me a new room and assure me she would feel the same way! Was very thankful.
Prós: Very clean!
Contras: Not much of selection of restaurants surrounding.
Prós: Good price, clean, and staff works hard to be helpful. While an older hotel it has advantages. Someone mentioned a smoking smell but I only noticed that from a guest hiding in the stairwell because it was 19-degrees outside.
Prós: I liked the fact that it was downtown. No breakfast, No wi-if, no parking, AC was turned down to 66 in the room and it was still warm. Pool closed at 10PM... Paids $230 for one night for something that shouldn't have cost over $100 a night. All in all it was just VERY overpriced for what you get.
Prós: Its in a convenient location if you are in town for business. Restaurants are within walking distance. The airport is a short drive.
Contras: Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
Prós: The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places.
Contras: The valet parking charge was kind of high at $30
Prós: Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
Contras: It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Prós: Hotel was clean and very centrally located!
Prós: Comfortable, easy
Contras: Very loud people on our floor slamming doors late. Security did come and address the problem quickly
Prós: Rooms were clean and it was close to a lot of things...
Contras: Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware.
Paying what we did ... Wifi should be free!!!
Prós: Sua em uma localização conveniente se você está na cidade a negócios. Restaurantes estão a uma curta distância a pé. O aeroporto fica a uma curta distância de carro.
Contras: A equipe não parecia se importar muito sobre nada. O quarto não se sentir muito limpo. O dinheiro para o valor está faltando.
Prós: A equipe foi incrível e definitivamente tomou conta de nós! A localização é excelente, bem na Fountain Square a uma curta distância a pé de muitos lugares.
Contras: A taxa de estacionamento com manobrista era um pouco cara, US$ 30
Prós: Nothing, not to like. It is located in restaurant heaven and near all sorts of shopping. I did not use the bistro so can't comment on that. The staff was extremely friendly and helpful.
Contras: It was pricey for my needs. I was traveling alone and stayed only one night. I could have been comfortable in something a little less expensive. It was chosen for me because of the location.
Prós: The hotel is new, fresh, well appointed. Breakfast food appealing & tasty. Service A+. Beds fabulous. One sister was caught in the elevator; hotel engineer, front office mgr.,sales mgr., chef reacted with professionalism and concern. Thank you all!
Contras: Somehow the directions to the hotel didn't work . We definitely missed something and had to resort to a phone's GPS after wandering through neighborhoods.
The staff was very cordial. The hotel was clean and I felt safe.
Prós: The hotel stay was very good.
Contras: I was disappointed in paying $6.00/day parking fee for an unsecure lot. There was no attendant monitoring the lot to determine who was a guest and who was not. I adamantly feel this fee should be reimbursed.
Contras: Got there and room wasn't ready
and smelled bad .
The beds were unmade and the mattresses were off the frame and leaning against the wall. There was a white powder sprinkled on the frames .it made me think it's some sort of pesticide.
Prós: Ease of checking in and out
Contras: Just a tad noisy in the morning due to children running down the outside stairway.
Prós: Attention owners took with property
Contras: The fact they still have smoking rooms, and the non smoking rooms were sold out.
Prós: The continental breakfast was on of the best we had on our trip!
Contras: We booked this hotel because it said it had an indoor pool. When we arrived it had a closed, outdoor pool.
Prós: Hotel was wonderful clean, comfortable and the breakfast was great
Prós: Good breakfast options, spacious and clean room.
Contras: Kind of confusing to get to in the dark, not enough parking, didn't like the pillows.
Contras: The candy wrappers, used tissues, dirty cotton swabs under the bed . The out of date spoiled milk for breakfast. I did not like the dog walk area with all the lighting out. Sharing the room with the bugs was also not fun The crayons in dryer.
Prós: I did not expect a a kitchette, NICE!
Contras: Wish we had double beds - one for us and one for kids.
Prós: We had a two bedroom suite. Lots of room, the most comfortable beds I've ever slept on in a hotel.
Contras: Nothing. Our stay could not hav been better. Anything we asked of the staff, they took care of for us.3rd floor didn't have ice machine, we called front desk & they brought up a full bucket of ice for us.
The free breakfast was wonderful. There were lots of options. One morning we were not able to sit because it was so crowded. I believe most mornings it would not be a problem.
Prós: The small kitchen in the room is very helpful.
Contras: None of the bedding was thicker than a sheet. Even in the summer, one standard blanket would be nice.
Prós: This was a nice, updated hotel room that included a little kitchen area. The breakfast in the morning was great! The beds are very clean and comfortable (this is coming from someone who is a neat-freak). The staff was very friendly.
Prós: Friendly staff, great free hot breakfast, nice rooms
Contras: Had to pay for parking
Prós: Clean, comfortable, most of the staff was friendly and accommodating. Larger room than I expected, convenient location to visit UC. Once I actually got into the room, I was happy with everything.
Contras: Some staff weren't as helpful or welcoming.
Poor communication: I arrived at 10:00 am and asked if they had anything available yet. They told me they were fully booked and check in was at 11:00am. Reasonable, so I sat and waited in the dining room area across from the front desk. 11:15 comes around, nobody has said anything yet. I go up to the desk and ask for an update and they tell me nothing will be ready until 2:00pm. Essentially, I had been sitting there rather than walking the city. They took down my number and said they would call me as soon as something was ready. I left at 11:30 and had events at UC from 2-5:30, so I didn't come back to the hotel until almost 6, but nobody ever called me.
Prós: Room was comfortable, not too hot or too cold when we came in. The bed was comfortable. Bathroom was HUGE with a tall shower.
Contras: The website did not inform us we would have to pay for parking on site.
Prós: comfortable bed, quiet despite being busy, great breakfast, convenient location
Contras: can't think of anything
Prós: Comfortable. Nice staff. Large breakfast.
Contras: Was on the first floor, was noisy. Small fitness room. Bad coffee.
Prós: The staff at check-in was very friendly and even late (I checked in at almost 11pm) they had a smile and we're eager to please. The room was very nice and beds were comfortable, we didn't want to wake up.
Prós: Location is good, staff was accommodating and breakfast was good relative to other options.
Contras: Had some trouble getting tight temperature with heating unit and it seemed a little stuffy in the room, so didn't sleep well.
Prós: that the room was clean and comfortable. We are both handicap and everything was perfect for us. They offered a spa and a pool which of course we took advantage of and we can't forget the hot breakfast served for free with your stay. Staff was AWESOME!
Prós: HUGE breakfast, and I am a picky eater. Clean room, comfy bed and towels. Perfect location- near shops and restaurants. i travel often, and this was a nice hotel for the price.
Contras: This is petty- but having coffee available when travelers come in would be nice.
Prós: Staffs were friendly.
Contras: Room was not clean, TV in room was infact placed on the chair and TV stand was not there but TV stand cabinets were on the floor. Side tables were not clean as well and infact saw bed bugs in the pillow.
Prós: The room was very nice, bathroom was big with a really great counter to spread things out on. But what really sold me, was the front desk staff. So friendly and warm. Immediately left me with a the impression that the hotel was a good place to stay.
Contras: A bigger TV would be nice although I wasn't really in the room long enough to worry about it. And it was hot in the dining area, like there is no air conditioning in there. Not comfortable in August heat!
Prós: I didn't expect this hotel to be much considering the price. The staff was very friendly, the hotel was clean, the beds were the most comfortable I've ever slept on in a hotel and it was very quiet. No loud traffic or other guests.
Prós: The beds were so Soft
Contras: No. I actually liked everything
Contras: Our room door wouldn't lock closed without working it several times. We stayed several night and our room was left unlocked 3 nights in a row by the room cleaners. We mentioned this 3 times but to no avail.
Prós: Continental Breakfast. Less Rooms, more comfort.
Contras: Neighboring guests were very loud and acted like they were not in a hotel.
The people who had the room above us had kids that were jumping off the bed and we could hear them running around. This went on well past 11:00 that night. I finally called the main desk to report it, but the noise went on for at least another 45 minutes.
Prós: Room was nice/clean.
Contras: It was located next to a railroad track. Every hour throughout the night, there was a train that went through blowing it's horn and waking me up. All night!!!!!!