Óptima localização, conforto no quarto e bom serviço. Deveria oferecer wireless nos quartos.
Água quente de madrugada...
location rooms furniture needs to be replaced; old hotel, needing to be "updated", it is not a international standard 5 star hotel.
O hotel é bem localizado, perto dos principais pontos de compra, lazer, gastronômicos , etc.
O que mais gostei foi da vista do quarto para as torres e do pequeno almoço Durante a noite tentaram abrir a porta do quarto várias vezes suponho que era algum cliente embriagado que nao encontrava o seu quarto...quando reclamámos o grente disse que tinha visto as camaras e que nao rinha qualquer registo ...
vista fantastica sobre as torres petronas, imperdivel uma visita ao sky bar
Extremamente confortável, funcionáriois extremamente atenciosos, ótimos serviços, buffet de café da manhã muito variado, opção de restaurante e bar, ótima localização. A piscina pode causar algum constrangimento, porque enquanto há pessoas nadando, com trajes de banho, há pessoas apenas desfrutando o Sky Bar, com trajes normais, às vezes até ternos, após conferências e reuniões de trabalho.
localização, atendimento, conforto, preço
Tudo esteve a um bom nível. Serviço acolhedor, eficiente e simpático. Localização na zona nobre da cidade especialmente dos quartos virados ao parque Os quartos nos pisos imediatamente abaixo do piso 33, onde existe o bar da piscina e que nos domingos incomoda o sono dos clientes porque se houve o ruído da música, com nível elevado até às 3 horas da madrugada, como foi o meu caso que fiquei no piso 30. Foi a única nota desagradável.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
Localização e Serviço Falta de detalhes - Total ausência de umas flores ou qualquer elemento de decoração natural
Tamanho do quarto grande.
Os quartos eram agradáveis Cozinha completa mas sem potes e panelas... O Wi-Fi te desconectava constantemente a cada 5 minutos e você tinha que fazer login novamente. Chato à beça. Os drinques no bar eram terríveis.
proximo do centro. melhorar a limpeza. Apareceram dois bichos rastejantes no quarto.
pedi para me despertarem para apanhar um voo e não o fizeram... no resto foi tudo excelente
A localização é boa e o café da manhã também possui boas variedades A prestação de informações por parte do hotel deixou a desejar. Havia enviado um mail antes de minha chegada questionando especificamente sobre a localizacao de lojas de artigos de pesca e, me informaram que os shoppings ao redor teriam. Chegando lá, não encontramos nenhuma loja nos shoppings e tivemos mta dificuldade em encontrar esse tipo de loja.
A relação qualidade-preço
O atendimento e serviço dos funcionários do hotel.
O hotel é muito bom e a localização é fantástica. Uma boa aposta!
Localização / Location Pequeno-almoço / Breakfast Algum ruído nos quartos / Some noise in the rooms
i like the location ,and it is very quite place to live . we feel very comfortable. my family had best time stay at a very nice clean. The hotle staff are very cooperative
The security of the building is good. A good quality apartment with a no frills amenity and worn out utensils. Basic toiletries, tea/coffee not provided. Poor Shuttle services. Noisy airconditioners and poor noise insulation. Bedlinen changed every 4th day!
Good location, wi-fi on the room, balcony in each of the rooms. The rooms are bit smelly also the hotel looks a bit old now. However for the price we paid we got a good service. Maybe I would like to have more choice for the breakfast.
We stayed in two one bed apartments. For the price, it was value for money. Nice to have two TVs in each apartment. Convenient launderette for guests. One apartment was fine but the other stank of stale smoke. Furniture was old and stained. We drove so it was OK but walking to KLCC would be a trek. Told that balcony door couldnt be opened unless we were staying over a month so we left the next day.
We had a huge appartment and it was more than great mainly with kids. Breakfast was good we cannot complain about it. The staff was very kind and polite so we are absolutely satisfied.
Location was nearby to KLCC,National Zoo,KL Bird Park,China Town & MRT station. Hotel Staff have to be more active & fast service.
Beautiful apartment and very clean. Staff excellent
Nice room, good breakfast and kindly staff
Nothing. It was incomparable to the hotels in the city The front desk was not attentive. They were chatting with each other while attending to me. Absolutely ridiculous. The furnitures were old. The pictures in their website was so misleading. I asked for a non-smoking room but i was given a smoking room. It was such an uncomfortable stay. I could not wait to check out of the hotel. I will not stay there anymore.
Lobby staff good help.Room only cleaned twice.Breakfast very average.Web sight not true amenities + rating. Because i took my mother it was good to have the extra space and would look for this sought of accommodation again although not this one.
localizacao. Fica em frente a um Shopping com muitos restaurantes, uma excelente, a 20 metros da parada do onibus de turismo que da volta na cidade, e 15 minutos andando do Petronas Building nao
localização, qualidade do staff
A entrada do hotel, verdadeiramente grandiosa. A zona da piscina Quarto normal em qualquer hotel, sem qualquer luxo/ cortesia
A localização no centro de Kuala Lumpur, perto de lojas, sobretudo as do Centro Comercial Pavillion, de restaurantes e bares. A qualidade do serviço e a simpatia do pessoal. Os quartos estão velhos e necessitam de renovação. O preço é elevado para a qualidade oferecida face à concorrência.
localização e serviço
Localização Exige-se maior limpeza no pequeno almoço no chão,mesas e buffet
Accessibility from the highway. Service from the front desk.
Easy access to LRT. Breakfast menu is not very good. Porriage is very plain. The TV channels need improvement, should include discovery channel and HBO.
Very comfortable and peaceful. The check-in took about 1hr due to system down. Some alternate method of checking-in must be devised for future system failures.
Good reception and housekeeping! Peaceful and Clean rooms. Narrow parking entrance at the side of the hotel.
location is remote and the staff service is bad.
The staff was very freindly, and the location The breakfast varaity should include some international food not all is far east.
We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative. We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.
High floor with good view... Some of the used materials were not replaced...
Service is horrible. the staff is very rude. the rooms are ok but not really value for money
Central to the main areas of KL
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
It in the center of city and neer to train station Water comes from selling from light
good location for shopping poor customer service who attended to us, poor condition of furnitures
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
location -- close to malls, stores and city old run down rooms, not well equipped.
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
great location, friendly and helpful staff
everything was nice
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
The staff are very friendly.
The hotel staff were kind and helpful.
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
Executive room large and comfortable. Executive lounge staff warm and friendly.
The internet conection was so good
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
everything was excellent nothing
very exllant hotel location and butiful loby with live band
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
service of staffs
lovely staff..great buffet cero complains...everything was superb
Friendly and proffesional staff. Slow internet connection
Da simpatia dos seus empregados e do serviço por eles prestado.Pequenos almoços razoavelmente bem servidos com muitas escolhas entre os pratos à disposição.Está muito bem situado, com o monorail à porta. É muito bom para quem estiver interessado em compras
A localização do hotel.
Excelente localização. Cordialidade do pessoal (foi permitida a entrada no quarto antes da hora estipulada para o check-in sem quaisquer encargos adicionais). Pequeno almoço muito bom. Relação qualidade preço muito boa. Não me agrada o facto de os preços dos taxis serem negociados com funcionários do hotel
A localização e qualidade dos serviços prestados.
Comodidade e servicos Nao
O quarto é muito bom e a localização também, pois há um shopping em frente. O café da manhã é muito bom. Não gostei do atendimento da recepção, pois cheguei do aeroporto ao meio dia e o check in seria somente às 02 horas da tarde. Em todos os hotéis que fiquei durante estes 36 dias de viagem (não foram poucos), este foi o único que me obrigou a ficar esperando não só as duas horas que faltavam para o check in, como mais meia hora, pois a camareira ainda arrumava o quarto. Não houve nenhuma preocupação da recepção do hotel em tentar acelerar o processo de check in. Além disso o hotel conta com uma forma de trabalho extremamente burocrática, adotando-se o famoso sistema de respostas "sinto muito senhor" ao invés da resposta "vamos resolver para o senhor em poucos minutos. Desculpe-nos pelo transtorno".
Excelente localização, hotel com funcioários prestáveis e atenciosos, excelente pequeno almoço, variado e abundante. xcelentes quartos com todas as comodidades.
Tanto minha familia quanto eu gostamos muito da localizacao do hotel. O caf'e da manha e excelente, o quarto grande e muito confortavel.
A localização do hotel é fantástica, tem um excelente pequeno-almoço, a decoração é muito agradável, os quartos são muito confortáveis, o restaurante recomenda-se e a piscina tem uma interessante vista sobre as "Petronas".
piscina legal, quarto grande e confortável!
Pessoal na recepção mal treinado, exigiram a colocação da senha do cartão de crédito, para a garania no check in, embora alertados que pagaria cash. Tive que fazer depósito do valor correspondente ao valor das 3 noites. Se o tivese feito o valor total me teria sido de imediato debitado. Ao chegar de volta no hotel, à noite, o quarto não havia sido arrumado, e ainda perguntaram se queria a limpeza.
- Quartos sem vidros duplos com imenso ruído exterior; Pequeno Almoço pobre, localização em zona duvidosa, longe das áreas com interesse.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
the staff are fantastic, the facilities are suberb. we will definately be back!
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
Great customer service, friendly staff. Walking distance to shopping center and restaurants, perfect location and easy access to public transport.
nothing i like? I had call d housekeeping to make-up but when i back after 4 hrs from outside. ok , i forgot to take-off "don't disturb card" but at knock and try coz i already call to make-up the room?
That it was central to citl I was disappointed that when we asked to make a reservation with the hotel in person this was possible and it was suggested that we did it online. As a consequence we booked elsewhere for our return to kl.
Good location indeed but shame about the room - very small. On leisure is bad but good for business. Small room and busy with indian and arabs holiday makers when I was there.
The house keeping is poor in service.There are some blood stains on bed sheet , duvet cover and towel! Front desk service is poor too.
Great location in KLCC - close to public transport and shopping malls. French feel to the hotel- reception staff command of English was pretty limited - yet again this is something I have come across over and over again throughout my travels in Malaysia.
Proximity to nearby shopping centres at an very affordable rate with comfortable and clean rooms Lack of bathroom floor towels, spoilt refridgerator.
very convenient for shopping and sight seeing.
Location was in a great Central Location for shops , bars , restaurants and entertainment