- Quartos sem vidros duplos com imenso ruído exterior; Pequeno Almoço pobre, localização em zona duvidosa, longe das áreas com interesse.
era excelente O ralo do chuveiro não funcionou muito bem
piscina legal, quarto grande e confortável!
Pessoal na recepção mal treinado, exigiram a colocação da senha do cartão de crédito, para a garania no check in, embora alertados que pagaria cash. Tive que fazer depósito do valor correspondente ao valor das 3 noites. Se o tivese feito o valor total me teria sido de imediato debitado. Ao chegar de volta no hotel, à noite, o quarto não havia sido arrumado, e ainda perguntaram se queria a limpeza.
O hotel é bem localizado, perto dos principais pontos de compra, lazer, gastronômicos , etc.
O que mais gostei foi da vista do quarto para as torres e do pequeno almoço Durante a noite tentaram abrir a porta do quarto várias vezes suponho que era algum cliente embriagado que nao encontrava o seu quarto...quando reclamámos o grente disse que tinha visto as camaras e que nao rinha qualquer registo ...
localização, atendimento, conforto, preço
vista fantastica sobre as torres petronas, imperdivel uma visita ao sky bar
Extremamente confortável, funcionáriois extremamente atenciosos, ótimos serviços, buffet de café da manhã muito variado, opção de restaurante e bar, ótima localização. A piscina pode causar algum constrangimento, porque enquanto há pessoas nadando, com trajes de banho, há pessoas apenas desfrutando o Sky Bar, com trajes normais, às vezes até ternos, após conferências e reuniões de trabalho.
Tudo esteve a um bom nível. Serviço acolhedor, eficiente e simpático. Localização na zona nobre da cidade especialmente dos quartos virados ao parque Os quartos nos pisos imediatamente abaixo do piso 33, onde existe o bar da piscina e que nos domingos incomoda o sono dos clientes porque se houve o ruído da música, com nível elevado até às 3 horas da madrugada, como foi o meu caso que fiquei no piso 30. Foi a única nota desagradável.
Temos o quarto com vista torre que era bom e limpo. O que fez a estadia agradável foi a localização e a equipe. Particularmente o concierge. Koy é o melhor. Ele nos ajudou a organizar tudo o que precisávamos. Eu não hesitaria em ficar aqui durante uma visita futuro. Ah, e a vista é espectacular.
Concierge é o melhor. Graças à Koy, nishant e Gary
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Not satisfied The facilities are old
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
The gift for the children (chocolate etc)
It's location. N.A
their services no
1) close proximity to the shopping areas 2) good buffet spread Room was too small
great location of the hotel
good ambiance by the staff entrance should be changed at the front
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
The location and excellent service. none
comfort and spacious rooms. Location very good.
localizacao. Fica em frente a um Shopping com muitos restaurantes, uma excelente, a 20 metros da parada do onibus de turismo que da volta na cidade, e 15 minutos andando do Petronas Building nao
localização e serviço
localização, qualidade do staff
Localização Exige-se maior limpeza no pequeno almoço no chão,mesas e buffet
A entrada do hotel, verdadeiramente grandiosa. A zona da piscina Quarto normal em qualquer hotel, sem qualquer luxo/ cortesia
A localização no centro de Kuala Lumpur, perto de lojas, sobretudo as do Centro Comercial Pavillion, de restaurantes e bares. A qualidade do serviço e a simpatia do pessoal. Os quartos estão velhos e necessitam de renovação. O preço é elevado para a qualidade oferecida face à concorrência.
It's location within a shopping complex. The staff is not experienced in Hotel Services. The cleaning is not up to 4 star hotel. The qulaity of the furniture is too low.
The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.
The curtousy of the duty manager The facilities of the room, the furniture, the busy elevator, non- availability of extra balnket and internet service within the rrom or within the lobby
the rooms were big and comfurtable, nice city view check in was dellayed 45 min without conveniant reason, too much crowdy hotel
The convenience of being in a central location and having a mall right in the premises The food at big apple Coffee shop is not of international standard. Menu selection is too austere and cuisine tends to be too ethnic. The tv in the room has only a few channels and the remote cxontrol doesnt work on top of the fact that the huge old fashioned tv has to be shared by the bedroom and living room
the hotel room need more mentinnence
Proximity to my areas of interests. The room was too large for a single occupier but well suited for couples.
The room was good and comfortable. Convenient as it was nearby shoppng centres and restaurants. The information was not given accurately nor informatively. Internet connection was not available in all rooms as mentioned in the website, nor any information placed in the room to highlight such so. Staff was not informative and did not give proper information and was unprofessional to give excuse that we need to request for such facilies when website states its availability.
The perfect view of twin tower & kl tower from my room & the attached good big mall & entertainment center to the hotel. In short its a perfect hotel in city centre & near to all main malls
It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for. The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.
Gostei essencialmente da forma como todos os funcionários tratam os seus clientes.Como aspecto positivo, devo referir que o hotel está excelentemente localizado, numa zona central da cidade, podendo aceder às Petronas ou a torre de KL, apenas a pé.Para deslocações mais distantes, existe a 100 metros de distancia uma estação de railway que atravessa a cidade
Localização, piscina, simpatia dos funcionários, jornal no quarto pela manhã. O quarto (924) está velho, a necessitar de remodelação. Chão da casa de banho encardido - já não vai lá com limpeza - a àgua era fria, o secador estava avariado à chegada (substituiram), a luz do armário da roupa não desligava. ( Nota - o hotel está em remodelação mas não chegou ao piso 9)
Muito bom valor
gostei principalmente da excelente localização do hotel , das instalações do mesmo e do serviço
perto do centro, bom pequeno almoco, perto do monorail, limpo,
Pequeno-Almoço, Serviço Os quartos e as casas de banho estão com aspecto degradado.
Óptima localização, conforto no quarto e bom serviço. Deveria oferecer wireless nos quartos.
Água quente de madrugada...
location rooms furniture needs to be replaced; old hotel, needing to be "updated", it is not a international standard 5 star hotel.
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
lovely staff..great buffet cero complains...everything was superb
Friendly and proffesional staff. Slow internet connection
service of staffs
very exllant hotel location and butiful loby with live band
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
everything was excellent nothing
Localização e Serviço Falta de detalhes - Total ausência de umas flores ou qualquer elemento de decoração natural
Tamanho do quarto grande.
Os quartos eram agradáveis Cozinha completa mas sem potes e panelas... O Wi-Fi te desconectava constantemente a cada 5 minutos e você tinha que fazer login novamente. Chato à beça. Os drinques no bar eram terríveis.
easy access to hop-on-off buses n/a
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
Breakfast! Nothing... Great experience!
pick up from the hotel to KL CC and Pavillion nothing
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
Hotel stuff was very helpful. Buffet was good Internet is very expensive
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
The internet conection was so good
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
Executive room large and comfortable. Executive lounge staff warm and friendly.
everything was nice
The staff are very friendly.
The hotel staff were kind and helpful.
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
Near train station A bit dated
Very good location. east to access and very close from train station. Relatively old.
The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good. No negatives
breakfast and location having to pay for basic internet
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
the staff are fantastic, the facilities are suberb. we will definately be back!