hotéis em Cidade do México

Prós: Hotel fantástico. Máquina bem lubrificada. Muito limpo e bem conservado. Gardens Central surpreendentemente bem cuidados

Contras: Nada !! Talvez um maior piscina ...

Prós: O serviço foi excelente. Quando fiz um comentário sobre um serviço, eles imediatamente corrigiram. Eles realmente tem aquela atitude de 'o cliente sempre tem razão'

Prós: The service and property is world class. A true oasis in the hectic metroplex of CDMX. Thank you!

Prós: Lobster Taco in main restaurant exceptional , the Italian restaurants pasta was even better . Staff very helpful and professional , concierge organised guide to pyramids , ask them to get Mario for you !

Prós: Perfect stay in a stunning hotel with the most friendly and professional staff. Exceptional hotel and the Christmas decoration was just wonderful. Nice bar, good choice of restaurants and an amazing and helpful concierge team.

Contras: Nothing! Everything was perfect!

Prós: Upgraded to a larger room after the first night of stay. Gym equipment and the area is very nice and new.

Contras: Is not on par with many other Four Seasons properties. Staff is not as attentive. No complementary early morning Coffee in the lobby and their cafe is just oversized Nespresso machine. Tired property. Pool area is very tired / outdated and missing little tiles in the floor of the pool and jacuzzi. Gym had 3 days of strong paint thinner and made it impossible to work out unless you want to get high and brain damage. Famous bar downstairs is staffed with very unfriendly and inattentive bar tenders. Etc etc etc

Prós: Some important complementary Like Late check out

Contras: Not worth it Very expensive

Prós: Serviço muito bom.

Prós: O atendimento e o conforto

Contras: Minha esposa passou mal e o tivemos que pagar um médico para ir ao hotel.. não tinha paramédico nem primeiros socorros... um hotel nesse valor não ter staff não faz sentido

Prós: Always a warm welcome and a great atmosphere. Nothing but attention to detail and courteous staff.

Contras: N/A

Prós: Serviço impecável!

Prós: O hotel é encantador. Equipe simpática, solicita, chegamos e já nos deram garrafas de água mineral. O quarto é super confortável, com vista para o pátio interno que é lindo! Tomamos o café da manhã (cobrado a parte) no restaurante do hotel todos os dias e foi uma excelente escolha. No segundo dia o garçom já sabia nossas preferências e se antecipava aos pedidos. Super recomendo!

Contras: Sei que não há muito o que fazer a respeito, mas a piscina é muito pequena para acomodar tantos hóspedes. Ao chegarmos à tarde para aproveitar à beira da água, a área estava superlotada e não pudemos permanecer. Descemos para o pátio interno, mas como não há espreguiçadeiras por ali, acabamos optando por subir e ficar no quarto.

Prós: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Contras: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Prós: The location of the hotel is great to explore the city. The amazing Anthropology Museum and several arts museums are within easy walking distance. We enjoyed the breakfast selection and the quality of the food. It was wonderful to sit in the courtyard and have breakfast outside. The heated pool and the jacuzzi were great and the spa area was very clean. The hotel staff was wonderful with the exception of some of the waiters in the restaurant. The room was kept exceptionally clean and plenty of clean water was provided every day. The grounds were well kept and provided a green oasis after coming back from the city.

Contras: Most hosts/hostesses and waiters were very friendly and provided excellent service. One of the waiters even addressed me with my name one morning, which I had not experienced at big hotels before. A nice touch! However, one of the hosts and some waiters did not care. We had to wait for more than 10 minutes one morning to get coffee, even though there were only about 5 people in the restaurant. We also did not like the many small plastic bottles that were used every day to provide fresh water. We would have been happy to refill our bottle each day from a clean water fountain, if available, perhaps next to the elevator. The hotel might want to think about how to eliminate the plastic bottles.

Prós: Excellent service, location and wonderful staff

Prós: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Prós: I loved everything about this hotel

Contras: Everything is very clean and excellent customer service

Prós: Hotel lindo e atendimento impecável. Café da manhã delicioso.

Prós: Everything about The St Regis Hotel ticks every box in terms of what you would expect of 5* accommodation, graciousness, style, & sheer luxury in a safe & chic neighbourhood. All of the staff are most professional, would definitely recommend...

Prós: Excellent staff, location, decoration, comfort, security

Prós: Staff and service

Contras: bathroom slightly old...

Prós: Excellent location. Magnificent building. Great service.

Contras: Problems with - door lock (even after repair), shower head didn’t work, safe.

Prós: The location and spectacular lobby!!!

Contras: The bathroom, while fine, could use a bit of TLC.

Prós: A arquitetura, trato dos funcionários, limpeza, cortesias recebidas e localização imbatível (a metros do Zocalo).

Contras: De noite a área do hotel parece invadida por moradores de rua e fica um pouco deserta. O táxi nao consegue chegar na porta do hotel de noite pois todas as ruas ficam interditadas pq o presidente mora perto.

Prós: Hotel em um prédio lindo + o tempo sem investimentos pesados cobra seu preço.... entre fios aparentes, papéis de parede descascados, passamos por funcionários mal educados, enfim....,não valeu a pena me hospedar lá pois, pelo mesmo valor, a cidade apresenta opções muito melhores em Polanco!

Contras: Hotel em um prédio lindo + o tempo sem investimentos pesados cobra seu preço.... entre fios aparentes, papéis de parede descascados, passamos por funcionários mal educados, enfim....,não valeu a pena me hospedar lá pois, pelo mesmo valor, a cidade apresenta opções muito melhores em Polanco!

Prós: Wonderful hotel! Staff are all excellent and made my stay extraordinary. I will gladly return.

Contras: No.

Prós: Perfect location for sights, restaurants, and bars. If you’re in Mexico City for a few days, this is the place. The interior is stunning.

Contras: Nothing, honestly.

Prós: I felt like Eva Peron entering her suite as my husband and I gasped in awe of the beauty of our rooms, suite, at The Gran Hotel Ciudad— a sweeping vista from the balcony over the zocalo: Plaza de la Constitución. The breathtaking stained glass Tiffany ceiling in the lobby; the delicate art nouveau iron work; the velvet sofas... We had four nights to enjoy the comfort and luxury of this beautiful hotel. We observed a steady stream of people taking photos of the awe inspiring space. Best of all: the spirit of welcome and hospitality from front desk staff and porters: Jorge (a lovely, welcoming ambassador for the hotel), and two of his peers immediately offered baggage service when we arrived— and champagne to welcome us after a long journey from Puebla. Our every wish was honoured and heard by excellent front desk staff: especially Cynthia, and including Jose Luis, Enrique, Celia, Gabriella, Marianna, Manuel and Ramses. In the breakfast buffet dining room, Daniel our waiter was kind, attentive— and the food an excellent value, and delicious each of four days!! Recommendations: — you may want to ask for an interior room on the inner courtyard if you are sound sensitive; the zocalo can be a bit noisy — treat yourself to a suite to have the full , “grand” experience — book breakfast online— it will be a bit cheaper, even free with some offers; and fill up on the delicious buffet every morning — enjoy the views and food from the Terrazza on the fourth floor; the view! — let the hotel book your secure taxis to get around the city — enjoy every last second in this grand hotel, sparkling beauty!

Prós: Helpful staff, good location, beautiful lobby.

Prós: O staff do hotel excelente , a localizaâo maravilhosa e vale um jantar na terraza

Contras: Ocorreu um problema no aquecimento do chuveiro , mas foi prontamente resolvido

Prós: This is a grand updated old style facility with spacious rooms and excellent service. The roof top bar/restaurant offers a breathtaking view of the Zocallo and good food. Our breakfast was included and included both hot and cold items. The location could not be better. Our price was certainly fair.

Contras: Nothing. The bed was soft but that is a personal preference issue.

Prós: Staff atencioso. Hotel muito bem localizado. Excelente experiencia.

Contras: O piso do degrau que acessa a banheira, tinha algo que estava colado no passado. Da uma ideia de sujo. Apesar de nao ser o caso.

Prós: This is a special place to stay. Staff are really tuned to customer service. Location is great and the hotel is beautiful. Breakfast and dinner were excellent.

Prós: Equipe super simpática e excelente localização.

Contras: Precisam de paredes com mais proteção contra ruídos, dava para ouvir a conversa dos vizinhos.

Prós: Localização fantástica no coração de CDMX. Excelente serviço. O trabalho da equipe profissional e gentil duro para tornar sua estadia agradável. Adorável boutique hotel.

Prós: O hotel está localizado em uma ótima localização. A equipe foi great.

Contras: Os quartos são pequenos.

Prós: A localização maravilhosa.

Contras: Nada

Prós: Café da manhã e conforto .

Prós: O quarto é bonito e confortável, a equipe é atenciosa e prestativa.

Contras: Aceitam pagamento em dólar mas não dão troco.

Prós: Hotel muito aconchegante, restaurante sensacional, com uma vista muito charmosa !!!! Café da manhã era maravilhoso, com funcionários muito atenciosos e prestativos.

Contras: Achei q o banheiro poderia ser melhor projetado, mais especificamente o box...molhava todo o chão do banheiro quando tomava banho , a água passava por debaixo da porta.

Prós: Absolutely everything is amazing, from the yummy breakfast on the rooftop with the most stunning view in Mexico city, to the incredibly clean rooms and comfy beds to the absolutely amazing staff!!

Contras: Nothing, there is nothing to dislike!

Prós: Fantastic location. Loved the sixth floor restaurant with views onto the Zocala. Overall very good indeed. Room slightly small but that wasn’t a big point.

Contras: Curtain wasn’t attached properly and had to call housekeeping who came out (very nicely) at 10pm to fix it so light didn’t come in in the morning. Room wasn’t special.

Prós: fantastic location and great view from terrace restaurant. also really liked the coffee snack bar in the reception hall which was free for guests

Prós: It’s a jewel in the centre of Mexico City

Contras: Nothing!

Prós: This hotel is in an excellent location. All the services are really good. The staff is very friendly

Prós: The property was excellent in every way, but the location had challenges that were not something that the hotel could deal with. Noise. Constant, nerve-rattling noise around the zócalo and the cathedral. If your the lucky sort who can sleep through WWIII, you won’t be bothered. For the rest of us the amplified shouting, drumming, concerts, police sirens and whistles, public karaoke of dubious talent—well, it doesn’t make for restful conditions.

Contras: Some language/communication barriers with the housekeeping staff.

Prós: Excellent location, 1 min walk to zocalo. Free food in cafe 24 hrs.

Contras: Room service expensive.

Prós: Café num local muito bonito e agradável.

Contras: Cama pequena.

Contras: O tempo de chegada do aeroporto para la

Prós: A equipe foi muito simpática e estava sempre disposta a ajudar. Excelente localização.

Prós: The location was the only positive side.

Contras: For a 4 stars hotel we expected more. I informed them weeks in advance about my gluten allergy and still I didn’t find a simple slice of gluten-free bread at breakfast. The room ( they call it DeLux) was little and dark with no option to open the window while the a/c is so loud that you cannot sleep with it on: very uncomfortable nights! No minibar, another downside.

Prós: Atendimento, acomodação e café da manhã

Prós: Staff helpfulness and friendly, foods are good and generous.

Prós: Location was very good. The staff was very friendly and helpful in most respects. The free cafe food and beverages were convenient and very good.

Contras: The staff needs far more training in what sites, venues and events are available to the traveler. They had almost no knowledge of those things. The first room they put us in was actually so small it was claustrophobic. They did move us to a larger room. You need to install cable TV. CNN was the only news channel and there was only one other English channel; HISTORY. The room only had one small chair. There is plenty of room for at least one larger comfortable one. The HVAC system is very noisy.

Prós: Location and attention to detail and the free snacks and drinks from the deli.

Contras: The very noisy air condition. Breakfast buffet counter and breakfast area needs to be re-designed. Too small and not convenient. Felt like a dungeon.

Prós: Quarto espaçoso, colchões confortáveis (moles), escrivaninha com cadeira, pequeno guarda roupas, cômoda e banco para mala. Fino acabamento, instalações novas. Água quente. Banheiro espaçoso. Acomodou familia de 4 pessoas em duas camas colchão casal, das 4 malas duas ficaram no chão do quarto e as outras na escrivaninha e no banco. Lanchonete 24h com sanduiches e bebidas free (agua, café, suco). Bom café da manha, com frutas. Elevador.

Contras: O ambiente do café fica apertado na hora do rush.

Prós: The staff was super helpful and nice, the hotel is very clean, the rooms were also very clean and I like how they provide water, apples etc. all the time. It is noisy if you have a room on the atrium in the center, but it’s manageable. We did have some noise that was happening, very loud when you turned on the right side of the faucet in the bathroom. Someone turn there’s on last night also, and it was extremely loud at five in the morning. Other than that though, it’s a great location, and I would highly recommend it.

Prós: Hotel em excelente localização, perto dos principais pontos turísticos. A equipe é muito atenciosa e o quarto é bastante confortável. A cafeteria fornece ótimas opções de lanches a qualquer hora e água à vontade, com tudo incluído na diária. O café da manhã é farto e para todos os gostos. Não há como se arrepender ao se hospedar neste hotel.

Contras: A ducha poderia ser melhor.

Prós: Nice hotel. Nice area. Helpful staff.

Contras: The rooms are a little small. Our room was too hot at night when the outside temperature was 10°C We had to turn on the air conditioning and it was very loud.

Prós: The free snacks and soft drinks at the cafe were an awesome amenity. The staff at the front desk were very helpful.

Prós: Sou um viajante frequente. Esse foi um dos melhores hotéis que já estive hospedado na vida. Ótima localização no centro histórico, staff excelente, quartos muito bem higienizados, boa ducha e cama confortável. Café da manhã é bom. E se você ainda não entendeu: SIM, está incluso na diária alimentação e bebida não alcoólica a vontade na cafeteria que se encontra no andar térreo, um incrível diferencial do hotel. Mesmo com tudo isso, o custo benefício é bom. Recomendo.

Contras: Nada. Minha estadia foi ótima.

Prós: Convenient to be right by the Historic Center. The hotel cafe is open 24/7 so you're never short of options and there are plenty of places to eat in the area. Tacos next door are recommended by the locals and worth

Prós: The lobby and rooms are beautiful, we didn't get a chance to check out the restaurants or fitness center. Staff were all incredibly nice and helpful with check-in and bags, even gave our 2 year old daughter coloring materials and a teddy bear at check-in.

Contras: It's too bad there isn't a spa in the hotel or a rooftop bar/restaurant.

Prós: Gostamos de tudo, principalmente, localização e conforto

Prós: OK

Contras: Not

Prós: I liked everything about the stay. My friend liked it too. The beds were super comfy, the spa was super nice and the pool and room had an amazing view.

Contras: I cannot complain about anything about my stay. Both my guest and I were extremely pleased. Some of the room decor is a bit dated, but it was so clean and comfortable, it wasn't a problem for us.

Prós: Best Location. Employees were super friendly.

Contras: Very corporate and old hotel. If you are young you should find a newer hotel around the area. The free bottles of water given were super small and the room did not have a coffee machine (I was shocked because it is a JW)

Prós: Localização privilegiada. Funcionários extremamente amáveis!

Contras: Em um único dia a limpeza do quarto foi efetuada por volta das 17:30...

Prós: Staff polite and accommodating

Prós: Great

Prós: Restaurant food and service outstanding

Contras: Nothing

Prós: Location

Contras: Breakfast offer was not to par in quality

Prós: The people that works there

Prós: A cama era muito confortável

Contras: Do antendimento da recepção no primeiro checkout.

Prós: Very clean. Spacious rooms, confortable bed.

Prós: central

Contras: had a executive room - but comparative with Asia or Europe standard - that is not executive service at all

Prós: Great Location, room big size, nice & friendly helpful staff, ( receptionist Edith is so kind )

Contras: Average Room amenities, no slippers in room, no tooth brush, no body gel, only soap and tiny shampoo, only 2 extra small bottles of water provided for 2 persons which is not enough at all. Lobby Toilets stinks & not cleaned regularly. Hilton hotels expected to be better.

Prós: Nice hotel. Executive lounge happy hour are wonderful. Breakfast buffet is excellent!

Prós: Samuel, at the bar, was especially nice and gave very good service.

Prós: our room was kept very tidy. The location was great! Had great service.

Contras: Had some issues with the temperature in the room.

Prós: Location is excellent, short walk to many interesting places, restaurants, cafes, shops etc. The breakfast buffet was varied and had lots of options including an omelette bar, nacho station and a sweet bakery section too - loved it. We found the staff to be very helpful, we arrived at 6am in the morning and were made to feel very comfortable. The bar and sofas in the ground floor reception area were comfortable and a nice place to chill, beers on tap were delicious. Room facilities were great, I always appreciate a plug socket near a mirror so I can use hair heating appliances, comfortable bed, hot water, can't complain!

Contras: Hilton being a more premium hotel, was quite expensive but you do get a premium experience. Guess it depends on your financial situation but if you can afford it I would highly recommend for a comfortable and easy stay in Mexico City. Smaller things that were negative but really non issues are that the instant coffee they provide in the rooms does not taste good, and all the TV channels are in Spanish.

Prós: Close to shopping areas, restaurants, important sights. Closed pool with hot water. rich and varied breakfast

Prós: the hotel was clean, good location and incredible service. Nice bar service.

Contras: toilet doesn't flush properly and the water from the shower leaks, free wifi is advertised and is as included on the offer but when asked for the code they tried to charge extra.

Prós: Great Fantastic Location right in the middle of Everything , I will be back in April and will stay here for sure Again!!

Prós: Good location, nice personal, good size of the room.

Contras: Outdated. Rooms in need of renovation.

Prós: The location is perfect if you like to be in the middle of the action. Accessible to major interest points.

Contras: Cleanliness could have been better. Our room was a bit dated and bedding could be better, I expected better from a known brand like Hilton.

Prós: Quartos limpos, grande. A equipe foram excelente

Prós: Staff was extremely accomodating

Prós: A localização,o visual da salão do café da manhã é sensacional. A atenção e a cordialidade dos funcionários te fazem sentir-se em casa

Contras: O check out poderia ser estendido até o meio- dia.

Prós: Breakfast was mostly good - on the last day the pastries were clearly not fresh (quite stale actually) but here was a wide variety of options and overall it was good. Gym was excellent. Location was good with lots of options for food close by, and near to the museum of anthropology which is well worth a visit.

Contras: Breakfast was self service buffet, BUT you had to rely on the waiting staff bringing you coffee. Sometimes they were not quite so attentive (at least at 7am I found this to be the case) meaning a long wait for a fist cup or a refill. I would rather have just served myself.

Prós: Location

Contras: Too busy

Prós: Location, renovated room, accommodating and courteous staff.

Contras: Coffee machine is plastic, light weight and not representative of a Hyatt property. Recommend a sturdy Nespresso commercial machine.

Prós: Boa localização. Equipe de corrida no parque organizada pelo hotel às quartas de manhã.

Prós: Rooms are spacious Pool & gym super

Prós: Location in Polanco is near the best restaurants in town

Contras: No complaints

Prós: Nicely decorated, fresh, clean. Great location.

Contras: The cafe is very nice, the main lobby restaurant was average.

Prós: Pequeno almoco excelente

Contras: Pedi transfer para aeroporto e nao recebi resposta

Prós: Quarto confortável, cafe da manhã otimo

Contras: Atendimento do concierge

Prós: Lugar perfeito

Contras: Não há a nada a reclamar! Lugar perfeito! Hotel lindo, bem localizado, café da manhã excelente! Tudo perfeito!

Prós: service

Prós: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Contras: Across the street a mall and restaurants

Prós: Breakfast was delicious and at a very good price.

Contras: Water in bathroom wasn't hot enough

Prós: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Contras: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Prós: O café da manhã foi excelente e a localização ótima para os negócios.

Prós: Excelente serviço, ótima localização com um shopping diretamente abaixo do hotel. Limpo, hip. Eu gostaria de voltar aqui novamente a qualquer hora.

Contras: Os assentos quadrados no banheiro não cabiam direito na privada.

Prós: O quarto é muito confortável e a estrutura do hotel realmente é ótima. O atendimento é excelentes e todos os funcionários são simpáticos e solicitos. O acesso ao lounge executivo também é um ponto positivo.

Contras: A piscina poderia ser aquecida. De resto, tudo excelente.

Prós: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Contras: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Prós: The hotel was clean and a great location.

Contras: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Prós: Breakfast buffet was fresh and plentiful. Good options. Staff was great and helpful. Location was safe although fairly remote and corporate park like with not much culture in the near vicinity. Supermarket and some eateries close.

Prós: It has very good amenities and the room and the bathroom are very clean

Contras: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Prós: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Contras: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Prós: I really enjoyed my stay. I felt care for on all levels. I will for sure return.

Contras: Clean, spacious and great location...walking distance to La Parque Mexicana...great restaurants...

Prós: O cafe da manha e muito bom

Contras: o hotel e antigo e assim sendo as instalações demandam uma reforma

Prós: I love the looby, the kisdness people work there and the exelent ubication.

Contras: Realy nothing

Prós: Everything ,staff ,room ,location .they're all great

Contras: My ONLY complain is that the AC and the room fridge wouldn't get that cold .other then that ,the hotel is amazing

Prós: The view is amazing, the tranquility is a super plus. You can’t listen to Mexico City’s hustle. Very simple de decoration but big rooms compared to many other hotels.

Contras: There were some details, the speakers did not worked in the bathroom and suddenly an alarm started and it couldn’t be stop like for more than 20 min, so technology and devices in rooms need to be checked.

Prós: it was great

Prós: The staff was nice and quick to help

Contras: overpriced for what the hotel was, plus our room key had multiple issues so it was very annoying. Breakfast wasn’t that good.

Prós: We had an amazing Master Suite. The staff was very attentive at all times. My wife and I were celebrating our 35th wedding anniversary.... the hotel choice was just perfect. I had the chance to request a surprise for my wife having our room set up with petals, a bouquet of two dozens of roses (red and white) strawberries dipped in chocolate and they did an amazing job!!!! The resort is located alongside a mall with restaurants and bars. The night before our departure we went out bar hopping and ended up in a restaurant which served us great appetizers and nice drinks. My wife and I loved Live Aqua Resort and we plan to be back sometime in the future to repeat the experience.

Contras: Include breakfast

Prós: The Hotel is amazing ! The interior design is superb, warm, modern, cozy strange for a big hotel....the rooms, bathrooms are comfortable and very clean. The staff is super helpful and attentive and the staff at the spa...a nice treat. It’s next to a small shopping mall, that more than a shopping is a restaurant mall...top quality and choices. We where in this area for an event...would have loved to stay in a hotel like this when we moved to Polanco area...

Prós: Big modern rooms

Contras: The cleaning service wasn’t that good, everyday I found something that they forgot to clean up. When I was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , I had to ask 2-3 times before it was done

Prós: Everything !!! Rooms are tip top and the SPA is awesome !!! I truly was surprised by the quality and service !!! Heads up for this hotel !! Seriously recommend it

Prós: The hotel is amazing, the decoration and attention was great! The only thing that could be improved is the room service food. But in overall it was great!

Contras: Food room service!

Prós: perfect place to stay if you have business or family around Santa Fe area.

Prós: I liked the ambiance and the general feel

Contras: The sheets scratch, and the tv does not have English speaking movies !, nor movie channels for rent. They don't have good bread after breakfast, just comercial box bread ! I called the reception and they said they were sorry. Upon check out, the person in charge said that they did have movies in English, but that I had to access them through my cel phone !?!?!?!?!, they could have told me the night before, before falling asleep form boredom.