Prós: The staff was very friendly and always willing to help. Great location.
Prós: Staff was very friendly and helpful. Food was great. Pricing was a great bargain. Very centrally located for all the activities in El Centro. Bikes available for rent. Rooms spacious and very clean. Would recommend 100x over, even to people like my parents who are not as adventurous. Also free water botttles, fruit, and a 24 hour cafe at your disposal.
Contras: Taxi arranged through hotel was much more expensive, which is obvious in retrospect but I should have asked price before asking them to call us one. Otherwise, perfect.
Prós: The extras which most hotels never provide
Contras: Minor quibble - they need to add one English speaking TV channel such as BBCWorld
Prós: A equipe foi muito simpática e estava sempre disposta a ajudar. Excelente localização.
Prós: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.
Prós: From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto.
Prós: Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming
Contras: A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
Prós: Fantastic hotel. Well oiled machine. Very clean and well kept. Central gardens amazingly manicured
Contras: Nothing!! Maybe a bigger pool...
Prós: From when we checked in to when we left two days later, our experience at the Four Seasons in Mexico City was a very pleasant one. The staff is professional and speaks very good English. The restaurant served very good food in a nice space (indoor and outdoor). We are looking forward to going back!
Prós: The service was excellent. When we made a comment about a service, they immediately rectified it. They truly had a customer is always correct attitude.
Prós: Hotel fantástico. Máquina bem lubrificada. Muito limpo e bem conservado. Gardens Central surpreendentemente bem cuidados
Contras: Wifi did not work until around midnight of the night that I was there. Hot water in the shower didn't work either.
Prós: Great location. Friendly staff. Great breakfast. Very clean room with a great view. Spacious room.
Contras: Very noisy ventilation system. The fan in the ventilation system made an incredible racket. Staff said it could not be fixed though they tried. Lights in the bathroom were delayed fluorescent bulbs which made being in the bathroom a dark experience.
Prós: Very nice reception and excellent restaurant
Contras: Room are very small
Prós: I found the value for this hotel to be amazing. There were several restaurants to choose from in the lobby plus the bar stayed open past 2am. I thought the segregated spa was a bit odd, but my wife and I were able to get an excellent 90-minute couples massage. The hotel is close to the main park where there are plenty of attractions. The staff was always able to accommodate me and they were super friendly. Even though I speak Spanish, I didn't need to as the staff was very fluent in English. I would stay here again.
Contras: I didn't like that the spa was segregated. I would like to have spent some time in the Jacuzzi with my wife, but that is not the case with the spa facility.
Prós: Great location, nice business stay.
Contras: Upcharge for everything. Works for business, not as ideal for family.
Prós: A equipe
Contras: Sem wifi gratuito
Prós: Recepção muito agradável e excelente restaurante
Prós: Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo.
Prós: Super friendly staff and great location.
Contras: Need more sound proofing walls, you can hear your neighbors conversations.
Prós: Location. Staff members were very accommodating and did successfully resolve a major problem with noise.
Contras: There was a terrible problem with noise late one night due to needed repairs. This should not have happened; an alternative should have been found., and conflict avoided.
Prós: Fantastic location in the heart of CDMX. Excellent service. Professional and personable staff work hard to make your stay enjoyable. Lovely boutique hotel.
Prós: The hotel is located in a great location. The staff was great.
Contras: The rooms are small.
Prós: The hotel is a gem. It is centrally located, very clean and the staff was amazing. They were friendly and helped us out with getting around the city. As soon as you walk in they make you feel welcomed. They greet you with a smile and a glass of authentic horchata or jamaica. Love it!! The evening guest services provides us with suggestions for excursions, which we took advantage of.
Contras: The restaurant buffett was a bit overpriced. It does provide a great view, so that's what you mainly pay for.
Prós: The rooms at the Zocalo Central are well accommodated and well maintained. The staff is phenomenally helpful and friendly, and the roof-top cafe has an unbelievable view of the national cathedral and central plaza below. For sightseeing purposes, one can't beat the location, which is merely steps away from the cathedral, Palacio Nacional, and the city's archeological site.
Prós: Best view of Zocalo, the front desk staff were very professional and accommodating. The free water bottles and apples were quite welcoming.
Contras: Rooftop restaurant did not have a bar, you have to order and sit on a table to drink. I paid the most expensive mojitos I ever had $24 dollars for two to be exact plus tip for the waiter.
The room I had was tiny with a 1foot by two slim overhead window, quite claustrophobic for me...
The breakfast buffet was $24 dollars, really! You walk next block to Restaurant El Popular and order their menus for less than $6.
Prós: The wonderful location.
Prós: Equipe super simpática e excelente localização.
Contras: Precisam de paredes com mais proteção contra ruídos, dava para ouvir a conversa dos vizinhos.
Prós: Localização fantástica no coração de CDMX. Excelente serviço. O trabalho da equipe profissional e gentil duro para tornar sua estadia agradável. Adorável boutique hotel.
Prós: O hotel está localizado em uma ótima localização. A equipe foi great.
Prós: The concierge was very helpful to us each day. He did a wonderful job in finding us a good driver and guide to help us explore the city and visit the pyramids.
The location is excellent. It is walking distance to the Anthropology Museum , a nice shopping and restaurant area, and the hop on hop off tourist bus..
Prós: I liked everything. Location, friendly staff, excellent service.
Prós: I liked the location, the viewes, friendly and helpful staff.
Contras: I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
Prós: Eu gostei de tudo. Localização, funcionários simpáticos, excelente serviço.
Prós: Eu gostei da localização. As vistas, e funcionários simpáticos e prestativos.
Prós: Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.
Prós: I loved the location of the hotel. It was always very clean. The view from my room was fantastic!!
Contras: I didn't like that a room key was needed to be put in a slot to power your room. So if you were gone most of the day the AC was off.
Prós: The new rooms really make a difference to the old ones. Very comfortable and finally a bathroom with shower that gives you enough space.
Breakfast as usual is very good and offers a daily changing variety.
The Hotel is currently under refurbishment. Floors 3-7 and the lobby are being renewed.
O recém-renovado NH Collection Mexico City Reforma está situado em duas principais avenidas da Cidade do México – o Paseo de la Reforma e Avenida de los Insurgentes. Oferecendo vistas incríveis desta cidade, este moderno hotel oferece fácil acesso ao World Trade Center e o Banamex Center, a apenas 20 minutos. Os locais icônicos da cidade também ficam próximos, incluindo a Catedral Metropolitana, o Anjo da Independência e o Monumento à Revolução. O NH Collection Mexico City Reforma tem 302 quartos minimalistas e elegantes e camas com o conceito NH Sleep Better. Desfrute de sua estadia com um menu de travesseiros e máquinas Nespresso enquanto se sente em casa com chuveiros tipo ducha, secadores de cabelo profissionais e kit de banho NH Collection. Os quartos do andar superior oferecem vistas espetaculares da cidade, e também temos quartos interligados. No café da manhã, você vai se deleitar com a ampla variedade de pratos quentes e frios, muitas opções preparadas mediante solicitação e também um menu com pratos sem glúten. O restaurante para almoço e jantar oferece um delicioso menu internacional e mexicano. Para saborear um café pela manhã ou um coquetel após o jantar visite o bar. Para relaxar, dê um mergulho na piscina externa aquecida e aproveite o sol no terraço. Temos 10 salas de reuniões disponíveis para eventos.
Contras: Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.
Prós: El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos.
Contras: Un poco viejo el Hotel.
Centro de Bem-Estar/Spa
Café da manhã
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