As instalações eram bonitas. Funcionários muito educados e prestativos. Localização incrível.
O único problema. O estacionamento tinha que estar incluído no preço do quarto. A cobrança extra é muito ruim.
Todos com quem falávamos sobre uma pergunta ou pedido foram amigáveis e prestativos.
Localização, serviço, pessoal, preço, Sonora Grill.
Primeira vez na Cidade do México antes de ir para a minha cidade natal ver a família, e o Krystal foi a minha única escolha. Excelente localização. Excelentes restaurantes. E o melhor de todos ... EXCELENTE equipe! Eu reservei 2 estadias dentro dos meus 10 dias de férias. De agora em diante, este será o meu único hotel na Cidade do México.
Localização central. Muitos lugares para visitar nas proximidades. Não muito longe da estação de metrô Hidalgo. É limpo, bem mobiliado, mas parece um pouco desatualizado.
Apenas a localização O serviço é muito ruim e as pessoas que trabalham no hotel são muito rudes, especialmente a recepção. O serviço é ruim e o estacionamento é cobrado à parte.
A equipe é lento e por vezes indiferente.
Quarto muito confortável recém-decorado O ar condicionado não funcionou bem
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Location Service very slow,room and bathroom not clean
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
The hotel is excellent, the staff are super courteous and attentive. Nice fitness center, lobby bar, and great club lounge. Easy access to Starbucks for your morning latte. There is also a currency exchange onsite, as well as an ATM and business center. Good location, too. The one thing missing, that is usually available in large hotels, is the basic gift shop. You know, the small shop that sells bandaids, candy bars, batteries, souvenirs, sodas, postcards. That would be a nice convenience to add.
Both the room and the bed was very large and comfortable. Breakfast was inexpensive and good.
Perfect location, friendly people, good food, clean, Shawer changes every second from warm to cold. Very unconfortable
Everything is very nice, I return here several times a year and always enjoy it. Love the soft cotton sheets and bed is just perfect. Internet can be a bit better in the rooms, the internet is a normal Mexico City problem. Washing clothes / work long sleeve shirts, indicate in Spanish they should check the arm pits area and apply extra effort there, again standard Mexico City problem in the last 50 hotels I stayed.
Great location the metro is just around the block as well as a strip full of bars. Safe area would definitely recommend this to anyone traveling to the city and not wanting to take a taxi or the metro at night to go have some drinks. Food,metro,bars all within a block plus only about 3 or 4 blocks from the angel de independencia. Wifi cuts on and off not a big deal most of the trip is not in the room.
loved everything but the bedding the sheets, too rough!
Location only! The shower was disgusting! water spilled everywhere. The room stunk like wet carpet or dirty laundry. You should not rent those rooms. You know they are in poor condition.
Learning about the history of this hotel was more informative than the tour I took at Teutihuacan. The breakfast in the Veranda was excellent (authentic), and winding down in the Telephone Bar was perfect. I had to ask the housekeeping repeatedly to replenish the coffee water and keep my windows locked, but they had a good attitude and kept the room clean and fresh.
A sense of pride and overall competence of an establish from decades past. A wonderful experience and stay while in Mexico City. The location was a bit touristy, but once inside the doors (and it being so close to some very hip neighborhoods + 5 star hotels) it was a step into past that I didn't want to leave.
O hotel está localizado em uma ótima localização. A equipe foi great. Os quartos são pequenos.
Equipe super simpática e excelente localização. Precisam de paredes com mais proteção contra ruídos, dava para ouvir a conversa dos vizinhos.
El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos. Un poco viejo el Hotel.
Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.
Air was not cool enough. Restaurant was under par.
big room my reservation was not in their system on arrival, their staff is not prepared to solve situations like that, the telephone attention is terrible.
We enjoyed our stay at the Royal Pedregal. It is a bit expensive, but the only hotel in the area with an outdoor swimming pool. The food is excellent, especially the Sunday brunch.
Friendliness at reception early in the morning and cleaning personnel Your system of charging taxi fare as cash advancement + 5% commission
GOOD ROOMS AND ATTENTION
We loved the staff. They all went out of their way to make our stay very pleasant. The food was also excellent! The only thing that we did not like was the bed. The mattress was extremely hard and casued soreness. Otherwise everything was wonderful.
My room has a wonderful space. I'd like very much the water vapour facility.
The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.
excellent hotel, highly recommendable
A localização é a melhor entre as duas que concentram os hotéis, o Paseo de la Reforma e a Zona Rosa, pelo menos para quem vem a turismo. A Zona Rosa atende melhor aos turismo, pois tem mais restaurantes e lojas, e as ruas são mais tranquilas... O restaurante Fonda El Refugio, ao lado do hotel, serviu-nos a melhor comida da cidade. Internet gratuita. Os elevadores poderiam demorar menos.
O hotel é bem localizado, com todo tipo de serviços de negócios ao redor A recepcionista ficava mudando o preço da diária, o que foi um pouco incomum