Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
Location Service very slow,room and bathroom not clean
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Quarto muito confortável recém-decorado O ar condicionado não funcionou bem
As instalações eram bonitas. Funcionários muito educados e prestativos. Localização incrível.
Localização central. Muitos lugares para visitar nas proximidades. Não muito longe da estação de metrô Hidalgo. É limpo, bem mobiliado, mas parece um pouco desatualizado.
Primeira vez na Cidade do México antes de ir para a minha cidade natal ver a família, e o Krystal foi a minha única escolha. Excelente localização. Excelentes restaurantes. E o melhor de todos ... EXCELENTE equipe! Eu reservei 2 estadias dentro dos meus 10 dias de férias. De agora em diante, este será o meu único hotel na Cidade do México.
Apenas a localização O serviço é muito ruim e as pessoas que trabalham no hotel são muito rudes, especialmente a recepção. O serviço é ruim e o estacionamento é cobrado à parte.
O tratamento dispensado, a cortesia no atendimento e o cuidado no servir as refeições no quarto.
Huge buffet for dinner and breakfast. Loved that there was a restaurant and bar, as well as 24hr room service available. Great location to the airport - we walked! Room was slanted - the whole room and floor we were on for that matter was slanted - gave us vertigo!
RESERVATION WAS CONFIRMED ON THE WEB I GOT TO THE HOTEL AND RESERVATION WAS NOT THERE HAD TO PAY WALK IN PRICE
We liked the willingness of the staff to help us. It was good. Thank you.
closenest to Aeropuerto. nignths, weather is cold enough, but they dont have heating system.
Fast and efficient to wait overnigth for another flight.
Clean and comfy rooms Seemed to have poor customer services skills at the restaurant area.
Very close to the airport and the metro, easy to get anywhere in Mexico City from there. The prices for the breakfast and room service was pretty high
Fast and convienent.
Thank you for comfortable stay. I will always recomend your hotel in case someone of my friends or collegs is coming to Mexico
Breakfast was included in the rate. Great breakfast and very friendly staff. They made our stay pleasant. Transportation to airport was very satisfactory. I would go back again. The bathrooms could be more modern but satisfactory
It was convenient for staying in between flights. I was unable to adjust the heat in the room and felt too hot all the time. I think you should have directions for adjusting the thermostat posted in the room as the adjustment I made seemed not to work. I also found the noise of its fan a little aggravating.
clean hotel , friendly staff no refrigerator
A localização é ótima e os passeios indicados pelo hotel foram muito pontuais e ótimos. O aquecedor do quarto não funcionava bem. Gelava mas não aquecia.
O café da manhã pela variedade e atendimento. A qualidade da imagem da televisão. A limpeza e qualidade do material de banho. Oferta de alguns videos (filmes e, principalmente, documentário sobre o Mexico cidade e país) para utilização do aparelho de video-tv.
O servico, a limpeza e localizacao O tamanho do quarto. Que o desayuno continental deveria ter preco distinto.
Otimo atendimento e limpeza,funcionários bem preparados e educados.
das dependências Os funcion´rios poderiam ser mais prestativos
Localização e qualidade do serviço.
Ubicação, perto dos locais mais interesantes de conhecer no centro histórico da cidade de México. Atendimento do pessoal. Os restaurantes são ótimos. o design do hotel.
the staff are very helpful and polite house keeping was a bit slack. We went out and arrived back room on 2nd day at 7.30pm and the room was not yet made! we called house keeping to make the room and went out for dinner. When we got back, there was no replacement of tea/milk set nor stationary and the contact lens solution on the sink disappeared. We tried to launch a complaint but the staff in general could not understand English very well and we were not able to recover the contact lens solution, which was very inconvenient because we could not get the same brand in a foreign country. We did not know whether the cleaning lady took it or threw it away by mistake. In either case, it was intolerable.
location at terminal is very good old, shabby room, dirty worn-out bathroom
It is well located in Terminal 1 (close to check in for KLM, Lufthansa etc.). They offer free wifi and the bed was huge.
Ideal for stay whilst waiting for ongoing flights
location room too small
I stayed one night because I had to take an early morning flight. No complaints at all, but I could not test the breakfast. The only thing which did not work was the power outlet at the desk to supply laptop etc, so I had to use another one which was okay. Cleaning was okay also in the bathroom. I booked it thru the internet, even I could have just stepping in, which may have been much more expensive. So I paid US $ 175 incl. taxes which was accetpable. Courtyard hat the same price, online booked.
the easy access in the airport and the quietness even near an airport. the dryness in the room.it lacks of humidity.
It is very convenient to stay at this hotel when your arrival at the airport is late or if you only stay for a few days. The metro is nearby and brings you everywhere in town in a reasonable short time. Also the bus station (for the pyramids) is at 10 minutes by metro. Although the hotel is situated in the middle of the airport, we had two excellent nights. To reduce outside noise to the minimum, our room looked out on a kind of winter garden, with its own transparent roof for daylight. Staff is very friendly and efficient. Breakfast is super.
You feel robbed when you stay at this hotel. Food is ridiculously expensive. WiFi access not only is charged - something unthinkable these days - but also it is very expensive (~10 usd per day).
Conveniently located in doing business in the south part of Mexico City My reservation was not in the system when I arrived, I was lucky that they had a room available. Though small charges I thought it was abusive to charge 15% service for the water bottled in the room and a $20 pesos cover charge for breakfast
Service; gym, price; rooms; location
Location was good, rooms were clean, staff were helpful and friendly. Far too noisy. The windows have only single-glazing, the street is noisy ( a busy taxi rank along one edge) the central atrium is loud in the rooftop bar with DJ very noisy at night. I'm very disappointed that the hotel hasn't replied to either of two emails, sent 2 hours after our departure and again the next day, concerning a package of paintings we left in our room and would have liked forwarded at our own cost.
4 words - Hip Chic Design Cool
The atmosphere and design of the hotel was great.
Location is very convenient, close to airport and centrally located between the centre and the south of the city, close to the lively neighbourhood La Condesa. Excellent gym facilities, good Mexican breakfast buffet untill noon. Check out time at 1pm. Rooms are comfortable and clean. Nice view over the city from the higher levels. This is a big hotel, business atmosphere.
I was there for two nights, really good experience, the staff really kind. The facilities close to the public transportation that in Mexico is very good. I will go again.
free wireless não tem frigobar, para usar o telefone tinha que pagar antecipado, não tem diretório de telefones do hotel no quarto
O hotel fica perto do aeroporto internacional da cidade do México e tem conduçao que o leva do aeroporto ao hotel e vice versa. Gostaria que o quarto tivesse um frigobar (pequena geladeira), pois costumo deixar meus remédios na geladeira, bem como algo para beber ( agua, iogurte).
Perto de T1, transporte gratuito, valor muito bom.
para uma passagem rápida atende o objetivo, chama a atenção o bom atendimento.
É perto do aeroporto como queríamos. Tem um excelente pequeno-almoço. O quarto era interior.
Everyone is very kindly for us during stay. Thank you so much for service!! Mexicana Airline was suspended on 28th Aug befor our departure from Mexico to Cancun. but Hotel staff didn't tell us regarding this affaire..It is so sad thing.
Everything was great...the staff, the accomodations, the restrauant, everything. The staff set is up with an excellent tour guide making it an unforgetable experience. We will recommend this hotel to others and online at the vacation website we scanned to find out about it. Everthing was great. Only one little problem, Steve left his hat in the room when we checked out. We haven't even had time to check on it. And, we inadvertantly booked for one night but we needed two. When we added a day at the hotel, they charged us full price rather than the online rate. I thought this wasn't terribly considerate.
Rooms are REALLY big!
Staff was great. They initially didn't honor the price agreement obtained with booking.com. They said they weren't bound to honor it because my card had been declined. I talked to Amex and they explained why it was declined, which was unlikely. In any case, if they don't cancel the reservation, which they hadn't, they are bound to honor the agreement. It took involving Viktor from booking.com (who was great), Amex, and the Embassy Suites to resolve this. Very stressful.
We had a huge bedroom and the bed were very comfortable. The pool was fine and there is a very good sports roo
Large and comfortable rooms No
The space, size of the room, breakfast and manager's happy hour Having to pay for internet access, especially per device
The suite was lovely, all you could need and more! view wasnt great but who cares when you've got not one but two plasma tv's to watch! Swimming pool was good but small and the gym was practically empty when we used it.
Room is very large and comfortable. It is very good that hotel staff prepares light meal for guests of early departure.