Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Queremos ressaltar que o excelente atendimento começa pelo pessoal que recebe nossas malas e vai até o mais simples funcionário que cuida da limpeza dos jardins ou piscina. É a segunda vez que fico neste hotel, sendo que na primeira foi com uma amiga. Poderiam renovar os pisos dos quartos. Item bastante importante são os preços cobrados por água, refrigerantes e outras coisas que ficam à disposição no apartameto que são extremanente caros se comparados com o custo destes nos restaurantes, lancherias e mercados que ficam nas proximidades.
Hotel muito confortável, à beira do mar. O quarto é bem amplo. O mar à frente do hotel não é muito calmo. O hotel fica um pouco afastado do centro turístico.
A beleza do local Tudo é cobrado em separado por exemplo academia, internet... Acho que deveria fazer parte do custo da diaria.
Ótimo serviço, o melhor que eu já tive Estou em uma clínica agora com todos os sintomas típicos do "México", mas a menos que seja de insetos desconhecidos no quarto, não é culpa deles de qualquer forma
A equipe mais mais simpática e prestativa que já conheci. Eles definitivamente fazer um esforço extra com um sorriso no rosto. A comida foi uma decepção, e as bebidas não eram as melhores. Talvez seja bom ter mais variedade e qualidade. Vocês poderiam oferecer um upgrade com tudo incluído para oferecer opções melhores. O upgrade com tudo incluído teria fitas com cores diferentes e preço mais alto.
Eu gostei da proximidade com as lojas. A variedade de restaurantes e serviços. Sem ar condicionado por 3 dias!!! Pedi inúmeras vezes! Eu tinha um bela vista para o estacionamento, serviço ao cliente terrível com reembolso depois que o upgrade falhou. Vazamento no quarto, cheiro de mofo no quarto. Essencialmente um quarto de motel.
o fator all incluse serviçe, os horários das refeições, piscinas e bares. o barulho causado pelas pessoas a noite apos as 11 pm. pelo ecesso de ingestão d alcool.
Localização! Serviço - equipe extremamente atenciosa Praia - maravilhosa. Areia agradável, salva-vidas de plantão Piscina - adorável Lindo hotel. Faz jus às fotos. Você também pode visitar o resort-irmão em Playa del Carmen - lindo. Só não pegue o ônibus para ir pra lá! Eu alugaria um carro. Comida - não impressiona. A qualidade da cafeteria, com exceção de um excelente café da manhã e o restaurante italiano. As sobremesas não eram boas. Os serviços de spa tinha bom custo-benefício, mas faltava luxo. A equipe era simpática.
Tudo o que você pode beber e comer. Os passeios oferecidos no hotel eram cerca de 20% mais caros do que reservando online
Áreas comuns, praia, simpatia dos funcionários, a vista do quarto, perto do shopping La Isla -
Funcionários atenciosos, sempre dispostos a atender pedidos especiais para tornar nossa viagem mais agradável, bela propriedade, o clima é PERFEITO em janeiro. Nunca me pareceu muito cheio, mesmo com o grupo de fim de semana lá. A companhia aérea cancelou o nosso voo e perdemos o primeiro dia de nossa viagem. Nós ligamos imediatamente para o hotel após descobrir isso, mas não quiseram reembolsar o nosso dinheiro por esse primeiro dia, mesmo com a prova do cancelamento do nosso voo. Nós tivemos que arcar com esse custo.
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
The pools and beach. The room was beautiful but could have been cleaner. The fact that you had to reserve 4 out of the 5 restaurants 2 days in advance and wait in line for 30 to 60 minutes daily to be able to eat in those restaurants. No other hotels that we have previously stayed at in Cancun you had to do that.
Everything was so clean and everyone was so friendly. Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
This guest did not leave comments about this hotel.
Overall found all aspects of the hotel above standard, however morning coffee in the lobby would be a very nice feature, especially early morning while the husbands are waiting for their spouses to get ready.
This guest did not leave comments about this hotel.
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
The resort was beautiful, very well maintained, clean inside and out. No not a thing.
Our room was excellent, but the other traveling companions had problems. A pipe burst in 1 room and soaked their belongings. A 3rd room had 2 single beds pushed together on wheels to make a double bed and the bed kept coming apart. The beach was great! The food was somewhat bland and we could never book a reservation for the steakhouse. It could only be made 2 days in advance and we tried for 3 days at 8:00 AM (when desk opened) to book it 2 days in advance and was always told that it was fully booked.
Vista deslumbrante da suite Serviço do hotel é precário e os drinks são servidos em copos da plasticos...nada haver com a proposta do hotel.
Bela vista da praia ao lado da piscina Quarto confortável com uma vista espectacular da piscina e praia Funcionários simpáticos! Ótima comida se você adora frutos do mar. Se não, você talvez não goste das outras opções disponíveis. Precisam acrescentar tostadas ao cardápio de café da manhã!
Everything. The rooms were great! very clean! the food was really good and more importantly the service was fantastic. excellent staff. Will definitely be back.
Greeted me with a cocktail at checkin. Everyone was so friendly. Best trip ever!! No complaints
The hotel director... Allba We booked this for arrival on jan 5, 2016. Someone had booked it for arrival on jan 5 2015. Hotel was completely booked,. Waited two hrs for a dirty room. Next day put us in upgraded room and alba...hotel director tried to make amends.
The room was very nice and great view So we seen about 3 roaches in our room and the food is not good with the exception of ' The steak house' which is the best one of them all. NO NIGHT LIFE!..I mean someone even complained about our music playing in our room which wasn't even loud..
There was a lot of options majority of people spoke English Very unsanitary I personally don't eat pork and they use the same fryers same thongs same plastic gloves. I'm allergic to milk at the Japanese resturant the desert had a mango cream as the wait staff 5 times does it consist milk the answer was no, lied
The view was great. Reservations for the specialty restaurants were impossible if you wanted to see the sights outside of the resort. Because we went on excursions , we were only able to get into two of the specialty restaurants.
Best location and great property!!!! Two jacuzzi was waste. One outside balcony and one inside by bed .
The entertainment staff, food Beach had rocks
Boas piscinas e acesso à praia Tudo custava extra, nada estava incluso, restrições de comida/bebida de fora
Tudo nele era requintado !! Eu levei o meu marido para seu aniversário de 40 anos. O serviço foi perfeito em todos os sentidos. As pessoas são muito gentis e acolhedoras. O mar era lindo ... relaxante, perfeição total !! Nada !!
A equipe foi excelente, muito atenciosa e prestativa e a maioria bilíngue. Estávamos lá em março e o tempo estava ótimo, mas a praia fica na sombra logo no início da tarde. Tivemos que nos manter em movimento ao redor da piscina para ficar no sol. Felizmente o resort não estava cheio, por isso não foi um problema. Nós não comemos no buffet, mas pedimos do cardápio e a comida era muito boa.
O serviço é perfeito.
A localização era ótima, a 5 minutos a pé da área do Coco Bongo mas ainda tranquila. O serviço foi perfeito, a equipe foi muito agradável e sempre nos perguntava se precisávamos de algo. A praia do hotel é incrível e muito confortável para ir à área da piscina. O quarto era perfeito, limpo, confortável. Água e café no quarto não deveriam ter custo extra.
Adorei este hotel. Equipe fantástica, muito simpática. Recomendo bastante!
Gostei de tudo, a proximidade do aeroporto, a equipe amigável, buffet de café da manhã organizado com muita variedade, restaurantes deliciosos para escolher em todas as noites e uma bela piscina com borda infinita
As instalações eram boas. Experiência terrível em geral. Trinquei meu dente com a comida do serviço de quarto e ninguém parecia se importar. A viagem toda foi um pesadelo.
Melhor hotel em que já estive. Serviço de nível internacional. Definitivamente recomendo a qualquer um. Tudo foi perfeito.
Moderno, limpo, e excelente serviço. Fui em Outubro e não estava muito cheio. O processo de check-in e ser forçado a ouvir um discurso de vendas.
O lugar era incrível. Todo mundo estava lá para ajudar e agradar aos hóspedes. Tivemos problemas com o quarto e o Irvin ajudou-nos muito. Ele foi capaz de resolver a nossa situação e ser super simpático a respeito disso o tempo todo. Fomos no fim de semana de férias de primavera, mas o hotel era bastante bom em pedir silêncio durante a noite, e por isso tivemos uma ótima noite de sono toda noite! O hotel em si é impressionante. Tem uma excelente praia, funcionários, piscina, super limpo, alimentos e bebidas. Eu fiquei lá por seis dias e adorei tudo!
Localização privilegiada, de frente para o mar azul do Caribe. Serviço all inclusive de 1a categoria, tanto no que se refere à comida, como às bebidas.
Tudo! O hotel, as pessoas, a cidade... não , gostei de tudo, mas acho que a internet deveria ser gratuita
Gostei do atendimento e da limpeza do mesmo. Os funcionários são muito atenciosos e educados. Claro que não podemos esquecer da boa localização do mesmo e do conforto proporcionado. Bom...acerca do hotel não....mas o dia adicional(solicitado a longo tempo e confirmado pelo booking) que foi solicitado ao Booking não constava no hotel. Como esse dia adicional a mais solicitado não deu problemas a eles, conseguiram solucionar rapidamente (haviam quartos vagos, sendo que aceitaram o dia a mais).
O conforto, a qualidade no atendimento, alimentacao. nada
As praias e a vista eram lindas A variedade e a qualidade dos alimentos deixou a desejar. Os garçons eram insistentes para ganhar gorjeta.
Omni Cancun Resort foi um dos lugares mais bonitos em que eu já fiquei. A equipe era muito prestativa e atenciosa. O nosso barman Orlando foi o melhor e muito divertido. Fedrico, Miguel, e Victor também cuidaram muito bem da gente nos restaurantes e bar. O resort oferece todos os tipos de eventos interativos que tornaram a estadia ainda melhor. Entre os shows ao vivo no jantar, as excursões e os eventos diários nas piscinas do resort, havia sempre algo para nos manter entretidos.
Eu acho que pelo preço esta foi uma excelente escolha para um hotel all inclusive. Os buffets eram variados o suficiente para que eu sempre voltasse e o restaurante italiano era surpreendentemente bom.
Equipe simpática, hotel limpo O Wi-Fi era fraco
A maioria da equipe era muito amigável. Gostei que proibiam o fumo. Barulho, barulho, barulho à noite. Jovens adultos batendo portas, subindo e descendo halls, música alta - após repetidas chamadas à recepção e segurança - nada. A comida era medíocre.
Everything except weather... no
Reception floor was very nice with friendly staff. Pool area was even better than expected. Breakfast was excellent, so were bars and restaurants, too. Our room at 9th floor was slightly worn-out and not as clean as what we would have hoped for. Air-conditioning controls were not working properly (AC quite ok, though). The paintings and sculptures found in our room were a bit questionable, we'd find it better to put effort on some more relevant things. The staff at spa/gym a bit on the arrogant side, be sure to wear tennis shoes for gym..!
Very clean. High standard hotel. All the extras are expensive. People there try to be definitly too cool just to show their money.
the friendliness of the staff which is not unusual for Mexico.the location of the hotel which was out of Punta Cancun. the quality of the overall hotel-construction is very poor. The specific Americans who were shouting so loud at 3-5am almost every night. The smell in the bathroom (moisture)
The rooms are very nice ............new modern. The staff were not at all helpfull.................very expensive and not at all good value.
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good. Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers! The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
Da comida, muito farta e com variedades. Os quartos, principalmente os banheiros, são antigos. Merecem reforma.
Gostei do plano all inclusive.
Eu conseguia ouvir tudo o que se passava no quarto ao lado. Os quartos tinha um cheiro de perfume muito forte. A mulher na recepção era rude. Não é o melhor serviço de atendimento ao cliente, mas ok para o preço.
Os espetáculos de dança, som ao vivo, as comidas, os mexicanos que trabalham super educados, enfim tudo foi muito bom. Não no geral o hotel é muito bom.
We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money. Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.
Nice pool and quick access to the beach. Limited and tight parking spaces.
Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great restaurant on beach was overpriced even tho it was good
beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax. Someone stoled money from my backpack in my room and my room had a problem with water, where the water flow through the floor. Maybe I didnt had look but, this was my experience
Nothing The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice. It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
- Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine. - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
Pool tabe and bar in the lobby. Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.
the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel. Nothing was unlikable even the design is much better than the pictures.
As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
Amazing Service! They were so kind and respectful.
The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best. The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
Service was really good
I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
I got descriminated
The view and size of the room was very nice. The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
overall ambiance,friendly staff, great location. None
A amabilidade dos funcionários, sempre dispostos a oferecer o máximo de conforto e bem estar aos hóspedes. Outro diferencial é o atendimento para alimentação diferenciada de crianças com menos de 1 ano de idade, preparando papinhas de legumes, carnes e frutas.