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Ficamos muito impressionados durante a nossa estadia. Desde o nosso check-in com o Jimmy no balcão da recepção até a nossa partida, nós fomos tratados muito bem e nos sentimos muito confortáveis durante a estadia. O restaurante foi excelente e foi um prazer ver o bonde passando a cada poucos minutos enquanto tomávamos café da manhã. A piscina também era boa. Ótimo custo-benefício. Muito obrigado. Eu gostaria de sugerir a adição de uma impressora a cores na área de negócios, em vez de apenas preto e branco. Também gostaria de sugerir que as saunas do vestiário da área da piscina sejam consertadas.
The bed was very comfortable, the rooms spacious and clean, excellent breakfast and evening happy hour. Very nice pool/spa area and the fitness center actually had a decent selection of weights and cardio
Staff was awesome. Hotel was very clean. Rooms were very comfortable and spacious. Proximity to arena is great. I will definetely be coming back again. Nothing
Nice room, great staff
The proximity to The Anchor Bar, and The Chocolate Bar Restaurants The cost of the room for my stay The extensive all you can eat breakfast
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating
The location was amazing, even though the weather wasn't great we were a short walk from a bunch of different restaurants and bars. When we first arrived housekeeping entered our room with out knocking and proceeded to have a conversation with us while we were in bed, it bothered me that they hadn't communicated that we had already checked in. They were wondering when we were checking out even though we had just checked in maybe 2 hours before.
I liked how seemingly clean my room was. I didn't appreciate that during the middle my check-in the front desk woman took a random phone call about "potential cancellation" . The call took awhile and she didn't even apologize for the wait. Plus she said my card would be "on file" IN CASE of incidentals...she didn't inform me that she was swiping my card for $75 !!!!! plus another charge for 15. When I called they said it will take at least 3 days to credit my account. I like transparency when I lodge.
Love the whole experience, the large bathtub, the evening reception and the omelet station at breakfast. It's a little pricey but that's about it. I love this place. Been here before, will be back again.
This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details. The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
Staff is super friendly and goes out of their way to be helpful. Rooms are spacious, tasteful and clean. Hot breakfast was a little bland.
Staff was friendly and responsive when addressing my complaints. The gym had basic equipment and was organized and appeared clean. End. upon arrival the toilet seat was noticeably dirty and parking was not available due to hotel capacity. The bed was hard and uncomfortable. The hotel room was not thoroughly cleaned including floors, toilet, sink and counter. I found items under bed and side table from previous guests. There was a broken piece on the closet door that made a loud noise every time opened. Rotten fruit and stale bread put out at breakfast. I posted Do Not Disturb sign two days and both days an employee woke me knocking on the door. End.
This Hampton Inn is right in the center of Downtown Buffalo with great bars, restaurants and sights within walking distance. The rooms were clean and spacious. Plus, the rates were generally affordable. No big deal, but there was no mini fridge in the room, so we could not preserve leftover food or keep drinks cold.
Very easy check in/ check out, friendly, helpful staff. Beautiful rooms, very clean. Nice pool and hot tub area. No fridge or microwave in the room
Location, staff, breakfast. i booked king size smooking room and got two queen non smookin. Hotel staff could not explain why this has happended. There were no water boiler, mini fridge, or microwave in the room.
It was my first time working with kayak, and everything went super smooth. Check in was easy and the hotel room was gorgeous. Beds could be a little more comfortable, but im just very picky. Gorgeous hotel room, and super clean. Conveniently located. Very happy
This is the nicest Hampton i've ever stayed in.. Unreal for a small city like Buffalo.
The rooms were updated and clean no
Great getaway my husband and I are from Canada and headed to buffalo for a conert.. We stayed here and everything was great from the minute we arrived..They took our car to valet parking an we headed to our room, and was very clean and had a view of the streets like we requested..we also liked being right next to the train.. It took us right to the Niagara centre, where the concert was. If I'm ever in buffalo again for anything I will definitely go back there..
Staff was extremely helpful. Very clean and beautiful hotel.
comfortable, modern room and it was very convenient to our purpose in buffalo front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!
Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.
Convenience to downtown arena
Good gym, nice room, front desk lady was very helpful They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.
Very good location, clean comfortable room Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.
The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy. Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.
Good value for money The breakfast buffet was quite limited
Large suite with 2 bedrooms, clean and comfortable linens, clean space. Very nice and light space I had to ask for housekeeping to clean a few things in the bathroom. The bathroom cabinet could use replacing.
This is not your average cookie cutter hotel! Formerly a Loft, my room was actually more of an apartment. I actually relaxed near the fireplace and read. I never do that in hotel rooms! It felt like a vacation even though I was there for work. The outside/ front of the building needs to be more inviting. As a woman traveling alone I was a little intimidated walking into the place - it seemed too dark. Until I got inside.
I loved the price (----), the fireplace, and kitchen. Patrick at the front desk was fabulous and I appreciated the free late checkout. The included breakfast at Brawlers deli was awful.. just stick to the oatmeal and fruit salad or something simple. The rooms could have been a bit more colorful and had a TV and the opening in the wall made it not very private since you can hear all.
Close to the arena Tv's way too small and remote was not working well
2 bedroom loft..very large, compfortable, kitchen, comfy beds, free breakfast, great friendly staff..completely not like regular 'hotels'. was unique and welcoming. Recommended it to all of my friends should they find themselves in Buffalo
Love this place. Staff is helpful and friendly. Would definitely stay again.
Great space for a family or friends traveling together. Afternoon front desk staff was excellent. This hotel has a noise problem. The hallways echo and you can hear people coming/going.
I was travelling with my wife and adult daughter & boyfriend. We wanted an apartment close to the First Niagara Centre. Hotel was extremely clean, staff great and apartment well appointed and spacious. Excellent stay. Highly recommended for families.
Room size was stunning. Ventilation in bedrooms not great, a fan would be helpful. Best place ive stayed!
Beautiful spacious suite: It had two large bedrooms, high ceilings, spare elegant yet funky decor, a gas fireplace in the living and a full kitchen. Continental breakfast, which was available in the next building, was mediocre, but a plus was the option to use the voucher towards made to order choices. Parking is extra and sort of around the block, but we parked on the street free of charge.
The suite was beautiful. Lack of parking
The staff was execellent. They were all friendly and helpful, got us to and from the airport easily. The hotel seems old, but clean and comfortable. On the down side, I'd like to get a receipt when I check out instead of being told I have to get it from Expedia. Also, I'd like to get my Choice points for staying there which I apparently can't if I book with Kayak. I doubt I'll use Kayak/Expedia again.
They let us use the shuttle service to go to local restaurants. They dropped us off and picked us up.
Staff and amenities first class. Everything that we wanted was no problem. In fact the stay exceeded our expectations.
location of the Hotel The staff at the front desk when i arrived at the Hotel. I had booked a two Queen Bed with sofa room. I had the confirmation for the same. When i arrive at the hotel at 11 PM in night with my family the attendant at front desk tells me he can offer a room that has a King bed and Sofa room only. The reason i get is since i have booked from Kayak / Hotel.com they do not guarantee the room type. Considering my family with me he was not at all considerate to give me other room. I was told to talk directly with the Kayak representative. He knew that i did not had much choice at 11 PM. I would not recommend anyone this Hotel. Also the shuttle service was not available in night.
Great for the price. Staff was friendly and helpful. Pool and jacuzzi were nice. The facility was clean The breakfast was ok but what I would expect for free
IN GENERAL FOR THE VALUE I WOULD RATE IT AS A FOUR STAR. THE ROOM COULD USE A COAT OF PAINT.
Great staff, very friendly, decent rooms, clean and comfortable. Bathrooms were fair, shower was a cheap plastic insert. Because of the staff alone I would stay here again. Carpets need replacing throughput the hotel. Pool was hot, hot tub was cold, strange. Pool area and fitness area are dated and tired.
it was a good room
Location was perfect. Room was too small for a king zized bed. I could hear conversations from another room.
close to airport, nice stuff , shuttle service to airport , decent price
The hotel was new and very comfy and beautiful.
Proximity to the airport and free shuttle service Extra charges on credit card bill in anticipation of any calls made from the room.
Staff were pleasant My toilet was clogged with the previous guests waste. The silverware was obviously dirty. The towels looked used and re-folded. The vexing came off the mattress. As I came down for the free breakfast, I saw a guest spit out the eggs. I looked at the low quality food, opened up the pot lid for the oatmeal and saw the ladel filled with a runny mucous like liquid. I closed it and chose to go to breakfast someplace else. I will NEVER recommend or stay at this property again. I will be contacting Marriott's CEO and will send him a letter return receipt requested.
Hotel was located close to where I needed to be. Was a clean hotel and nothing was really wrong. Front desk was very helpful and a nice continental breakfast Nothing really wrong with the hotel at all.
I loved the location and the atmosphere. The staff were friendly as well The room was felt dirty at times, because of the floor had stains and so did the tub as well. The room did also have a slight odor. other than that it was very nice and comfortable.
Staff.. The bathroom smelled of urine
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
very pleasant experience no
Clean, kitchen amenities, friendly staff, good breakfast, clean pool The blow dryer was missing from my room and had to wait almost 24 hours after notifying the front desk before I received it.
Great hotel! I'm surprised it's only considered a 2.5 star, it should be higher in my opinion. I will look to stay here again.
The studio suites felt cozy and comfortable. Very quite and the atmosphere even where it's located feels amazing. You're across from the airport but when you're in the hotel it seems like you're privately tucked away and the airport doesn't exists.
Friendly staff, comfortable room, good value for long stay. Bathroom ventilation was non functioning, heat/a.c. unit was extremely loud and disruptive.
Loved the breakfast. Coffee was great. The Bed was a bit mushy, but everything else was just wonderful! I do wish they had a bar or food other than the little store next to the check-in desk. The staff was great.
The rooms were larger than some others in the area and cleaner. no food available between 11:00 am & 12:00 p.m.
Clean, easy, very nice people, quiet burned smell coming from cafe
Nice, large, clean room and equipment. One of the nicest I have ever been in. I missed breakfast and/or restaurant-type services. Maybe there was something, but I was not even been offered of these services.