The wiev Daily problems with the lift as staying on the fifth floor.........
the best skill of this hotel is the position in front of the beach. the breakfast is not so good.
Sea view is great Room cleaning is poor, not all staff on reception speaks English
It provided an easy, relaxed atmosphere with everything one might need for a comfortable stay without being precious or in any way intimidating.
breakfast, unnotisable cleaning crew in the rooms that has view onto the back yard there is no daylight for all day long !!!!!!!!!!!!!!!!!!!! from time to time bad smell in the bathroom. no aircondition!
convenient for the resort n/a
Promptitude in check-in process, in solving unexpected situations and correct information Few and overfulfilled personal in the breakfast room
We stayed in a room with seaview, it was excellent. We liked the rooftop pool, although the water was very cold. The buffet breakfast did not meet the standards of a 3star hotel as the dishes, glasses were a bit dirty.
1. reception staff - bilingual and extremely helpful , efficient and good humoured, 2waiter in bar - 3 location to beach and town 4 nice casual athmosphere 1. breakfast delph and glasses not fully cleaned before reuse . 2 lack of air conditioning for price 3 lack of a relaxation space 4 total lack of soundproofing between floors and road 5 noise from campers moving along road late at night agravated by 2 and 4 above - we would pay more for air conditioning
We had a room with the sea view - great. The room is basic, not big but clean and comfortable.
Very close to beach. Good breakfast. Every morning the cleaning staff tried to get to our room at about 8, which always woke as up. The receptionist asked us to leave before 10 o'clock although on the hotel's page at booking.com it was said that a room must be left before 11. The bathroom was very small, no place to put clothes or anything.
A localidade, proxima ao centro Toalhas precisam ser novas e confortaveis, nao havia shampoo, a parede do quarto estava um pouco suja, faltou um mini bar pra um hotel de 3 estrelas como tbm um quadro na parede.
Das prais ao redor substituir alguns funcionários do hotel, por exemplo, o sr. Felipe Batuecas, que não possui aparentemente nenhuma competência e nem um pouco de educação com os hóspedes, não voltaria pra este hotel simplesmente por causa desse senhor sem caráter.
Próximo do mar, animação e boa relação qualidade preço! Pequeno almoço com croissants e bolaria no geral de dias anteriores
using minibar for additional price
The room I was eventually given was well set out for a wheelchair user, with easy access to the balcony and bathroom. Unfortunately this room was not given at the outset and it was upsetting to arrive and find that I was unable to access the bathroom of the room which had been allocated, even though my requirements had been stipulated clearly on the booking form. The staff were helpful.
I liked all - room, meal, staff, location.
Very friendly staff - good value - great breakfast They did not clean the pool area once while we were there, they simply re-arranged the sunbeds - consequently the floor was covered with cigarette butts and extremely dirty - by the time you got out of the water and to your sunbed your feet were filthy!!! As a non-smoker I found this disgusting!
The hotel location, its parking facilities and the outdoor pool are the selling points of this hotel. There is no satellite tv in the room and only Spanish channels aired
Very good and quiet location - close to the sea - only few steps down the hill. Friendly reception staff. Actually we were located in Gran Garbi Mar despite we booked the room in Gran Garbi Hotel. Each floor in the hotel is covered with terracotta what makes it very noisy - you can hear every step on the corridor as well your neighbors. Additionally cleaning staff was making much noise starting from 8 a.m. Thin walls. Very poor breakfast. Small beds. No hairdryer in the bathroom. Very small swimming pool. No WIFI. There was no "do not disturb sign" to hang outside the door.
main hotel was very good but i was put in room over the road a small hotel to quiet as i was there alone there were guests but i did not see them no one at the desk also there was a tv no english chanel if only news i am 76 and like more people around lonely at night for lady alone also no english tv to watch but main hotel would have not been lonely
The hotel was close to the beach and to the bus station. Two pools were very clean and nice and a very nice housekeeper(made) Payment in advance before seeing even the room,awful lazy tall barman who will make you a coffe 20 minutes,there is no expresso in the breakfast,small tv without buttons and remote control(15euro depozit) ,only 6 doubled beds in the whole hotel, no fridge in the room,only first day they give you shampoo and soap:))
it was a very nice hotel would be great for family,s a lot of outside space and very quiet and in the centre of the town I have stayed in Lorret a lot of times and would go back to this one nothing at all everything was great
Very loud teenage hotel guests. The noise and loud music went on until early morning and then started again from around midday. Cleaning ladies regularly woke me up early in the morning by banging at the door. There was no "do not disturb sign" to hang outside the door.
Nice clean hotel, very quiet, with efficient staff. Good location with easy walking distance into town, or down to Fenals beach. Excallent value for money. Most of the customers have half board, The restaurant does not open until 7:15pm, by which time there is a big queue.
I liked the location of the hotel. There was no shuttle from the airport to the hotel when I arrived around 23:00 and it was a big problem for me to come to the hotel.
Great Breakfast and hotel room. No good ventilation in bathroom.
Most of the staff was very helpfull and friendly, The hotel was very well kept and clean. It is located in a very quite area and not so far from the center of Lloret de Mar. The food was excellent and varies every day
the pools all the games were quite expensive
location, excellent facilities and friendly staff. The spar was very well used and enjoyed by all ages
Clean with good facilities and good location. Some of the staff were rude and unhelpful
Great breakfast. Loved indoor pool. Close to everything. Beds a little hard.
location,views,breakfast,pool,jacuzzi,steam room,help from staff 2 single beds put together as a double.
The staff were in the main helpful and willing. The room was large and clean and presentable. The food was plentiful and of reasonable quality. It would be possible for anyone to find something they would enjoy no matter how fussy. Possibly a shift system for the restaurant to aleviate having to 'come back'
Bastante acolhedor, sempre muito limpo, bem perto da praia, uma esplanada bastante boa com os serviços a serem rápidos. Um Hotel onde se pode passar umas férias agradaveis com a familia. Um bufet um pouco melhor. Uns grelhados seria óptimo.
Optima localização Poucos espaços exteriores para serem utilizados no inverno
Hospitalidade dos funcionários, ambiente calmo e seguro, proximidade de uma boa praia. O pequeno-almoço poderia apresentar fruta.
the hotel but not the location a lot of street noise
View, swimmingpool, classic style A loud noice player on the roof of another hotel. Always making noice to scarre birds away. Irritating!
No internet, long way to the beach, rooms are unclean and completely outdated. You can find a lot of nice hotels on the beach for the same price.
The hotel was clean and tidy. Great for parking as the had ample parks.too many steps for young children down to the shops no good for strollers or prams. Beautiful outlook from pool, restaurant and ocean view rooms. Food as expected not great but not bad. Would stay again. The Lack of Internet access and poor mobile phone reception would mean it would not be a great stop for the international traveller and the room phone did not work
No fresh juces ((, poor choice for vegetarians
The room and location Some guests were noisy in the car park while we were there. This happened early hours of the morning
Wonderful view of Lloret del Mar, fabulous flowers on the outside, the pool was great, breakfast was amazing with so much choice. The interior of the hotel is very relaxing and bright, and we had a garden which we could access from our room. Wonderful breezes because we are on top of a hill. And we caught the end of a great flamenco show that was put on for the guests. Very enjoyable overall. The hotel staff, for the most part, were nice, but 2 were pretty depressed and never smiled...we had 2 single beds (the twin, but I thought we booked double...) pushed together and they were not comfortable or romantic. You are also on the top of a hill which is great, but does mean a pretty steep climb up the stairs, but if you take it slow it is fine. Not for smokers ...
Grand Old Hotel Loud, students, 2 bus loads.
located on the top of a hill so quiet and beautiful view, free wi-fi in the lobby, building with distinctive character located on the top of a hill so no shops or restaurant very close to the hotel and sometimes windy
location of the hotel
Da proximidade do mar O cheiro fortíssimo na entrada
A localização O hotel esteva com um cheiro desagradável. Não possui internet. Não havia facilidade no transporte das bagagens, pois só tinham as escadas.
proximidade da praça aonde foi parque fechado do rali costa brava
estava tudo exelente deveria haver mais informacões em Portugues
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
front office help was excellent and very helpfull
Very nice new hotel. Honeymoon suite was perfect.
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
no global, gostamos do hotel, a localização é óptima, já que é uma praia mais calma e à parte do reboliço de Lloret de Mar; o pequeno almoço e o jantar têm muita escolha e penso que vao ao encontro da maioria dos gostos os horários do pequeno almoço e jantar são mto 'apertados' e a falta de isolamento acústico pode ser desesperante quando o hotel está cheio
Gostei imenso da simpatia dos funcionários e também de todo o serviço de restaurante e bares. Ideal para casais com filhos pequenos, piscinas muito grandes e bonitas. Deveriam melhorar o serviço de intternet
as piscinas do hotel são espectaculares, os quartos são optimos e a animação é muito boa. A limpeza dos quartos por vezes não é muito boa.
Instalações e comodidade Horários para check-in e check-out muito apertados
É um hotel simpático com boas condições e embora não seja em frente ao mar, o percurso até a praia de Fenals faz-se em 10 min.
O que gostei mais foi a piscina é enorme e todos os dias é limpa. O ginásio deveria ter mais máquinas a funcionar visto que se pelo menos tinha 10 máquinas apenas funcionavam 3 e para um hotel de 4 estrelas isso é mau. Poderia ter também um spa, aí ficaria excelente para o hotel.
de ter tudo a volta de usurfruir da cidade sem ter a confusao turistica e de estar num appart.. com as vantagems d um hotel
Great staff! Excellent location, however the food was not great. For such a nice hotel, I expected a better selection, better tasting and overall better quality meals for dinner and breakfast. Only the food. I loved the staff. They were very friendly and service- oriented! I appreciated how they had a breakfast prepared specially for my family because our taxi needed to pick us up a couple of hours before their breakfast buffet began!
ok for an overnight stop rooms need updating
Localização O pequeno almoço é muito fraco.
Localização, por nao ser perto dos baderneiros e festeiros Este hotel não é 4 estrelas! E se nao mudar muito, nunca será! A tv é ridicula, nao tem frigobar e o estacionamento, além de ser cobrado é a 1,5 km do Hotel no 6o andar de um predio onde só tem elevador ate o 5o, e isso nunca foi avisado.
The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
The hotel was very central
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
O Hotel oferece uma estadia muito tranquila e bastante confortável. Temos várias opcoes de restaurantes dentro do próprio resort, além da localizacao perto da praia, da rodoviária e do centro de compras. Poderiam se organizar um pouco mais em relacao aos horários de check in e check out para nao deixar ninguém esperando.
Rigorasamente, nada. A unica coisa que nos deixou feliz, foi de sair deste hotel. Sim, alocalização do hotel (praia, centro) Sem exceção: tudo. Em relação a qulidade e o preço isto é inadmissivel.
Do espaço que Hotel pode me proporcionar. Melhorar como se colocam os quartos disponiveis na internet e não monstrar um e depois chegar ai no hotel e ser outro muito pior.
It's not far from the beach, it was clean and cool. Airco didn't work one day but it was repaired quickly. Lloret de Mar is a party place, so there's a lot of noise all through the night (earplugs are provided by the hotel).
The hotel situated on the most busy street of the city. Lots of bars, clubs, restaurants. Very noisy at nights, but if your windows come out to the interior court (to the swimming pool), it wouldn't disturb you. But if they come out to the street, it will be very noisy at nights. 5-7 min from the sea. Huge rooms with a balcony.