Simpatia e profissionalismo do staff.
Bom ambiente, calmo, junto à praia, bom restaurante, muito limpo, com garagem. Nada a assinalar é um bom hotel a que poderei voltar se mantiverem o preço/ qualidade.
localização, estacionamento e decoração "clean"
Quarto acolhedor, charmoso e bem decorado, restaurante excelente. Parking Gratuito, em Biarritz é óptimo. O Hotel é melhor que a pontuação, mas falta a Internet gratuita.
Do conforto do quarto e do jantar
A vista que tem sobre Biarritz e o parking
Comodidade, preço, limpeza Pequeno almoço pouco diversificado, fruta fraca
Cumprimento dos termos da reserva relativamente ao tipo de apartamento, vista, etc e excelente estado do apartamento.
O atendimento e sua vista foram os pontos altos
Relação qualidade/preço, localização na cidade de Biarritz e a piscina aquecida O sanitário é um pouco acanhado no tamanho; o acesso da piscina para pessoas com dificuldades motoras é complicado
A sua localização no centro da cidade, com vistas para o mar e o facto de dispor de garagem foram factores determinantes na escolha. Gostámos da estadia. Os estudios são adequados para estadia de uma família com filhos pequenos.
A localização previlegiada e a facilidade de estacionamento O estado de limpeza do quarto era abaixo do esperado
Do conforto e das comodidades dentro do quarto.
O hotel está num edificio antigo, bem recuperado e mantém a traça original, muito confortável e com quartos amplos e bem cuidados. Bom pequeno almoço. Não gostei do restaurante.
Gostei do atendimento do hotel. O pequeno almoço era optimo e havia duas hipóteses, o normal e um light. O hotel proporciona todas as condiçoes para tratamentos de beleza e alimentação saudavel. O hotel em si era muito bonito. O grande defeito do hotel é o isolamento do som. Eu estava adormecer e ouvia o sr do quarto junto ao meu a ressonar, de manha acordava por volta das 8h com as empregadas quer a aspirar quer a falar altissimo, e quem é mais sensível a barulhos, acorda logo, que foi o meu caso. o quarto embora etivesse limpo, não cheirava muito bem.
Não gostei de nada em especial.
As vistas do quarto para o mar em dia de temporal
Simpatia dos funcionários; localização do hotel, facilidade de estacionamento na rua
Da simpatia dos funcionarios e eficiencia.
Honestamente a cidade só tem a oferecer sua praia, quase nada além disso para um turista. Nosso quarto era extremamente pequeno, um funcionário especificamente não foi muito educado, o sistema de chave de porta não funciona e desmagnetiza a cada duas horas. O sistema de água quente deu defeito e tivemos que descer 4 andares para tomar banho em outro quarto. Não recomendo o hotel.
Disponibilidade de garagem, mas a preço normal. Quarto sem poltrona. Incómodo.Falta um serviço permanente de pequenos lanches após o pequeno almoço que é muito bom.
Hotel silencioso, 10 minutos a pé até ao Cassino. Recentemente reformado, em ótimas condições, com funcionários gentis e prestativos.
simpatia, disponibilidade e acolhimento acabar rapidamente as obras
Simpatia dos funcionários e localização central. Parqueamento privado a preço acessível. Local sossegado (pelo menos nesta altura do ano). Quando cheguei ao hotel chovia muito, eram cerca de 17 horas da tarde e perguntei se era possível tomar alguma coisa no bar (um snack e uma bebida quente). Fiquei surpreendida quando me reponderam que isso não era possível. O hotel só tinha serviço de pequeno almoço. Não percebi então o que era o "room service" e a razão do "bar". A funcionára, no entanto, foi bastante simpárica e preparou-nos 2 chávenas de chocolante quente. O quarto muito pequeno (mas a cama confortável); mas para uma estadia de uma noite foi suficiente. S necessário e numa situção idèntica acho que poderia voltar.
Excelente cama, muito calmo, optimo para descansar depois das festas
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
I liked my staying in the hotel. Good lacation.
Quartos decoração simples e muito agradável.
Não gostei do hotel O hotel em geral não vale o preço que cobra, mais parece um albergue. Fui muito mal recebida pelo funcionario do hotel que gritava comigo ante o meu atraso na chegada ao hotel, que ocorreu por fatos alheios a minha vontade. Só permaneci pois os demais hoteis estavam lotados. Quando cheguei ao quarto o banheiro não estava limpo e os lençois e toalhas todos manchados. Após dois dias no hotel a pia entupiu e não foi desentupida pela funcionária ao arrumar o quarto. Finalmente era impossível dormir com o barulho feito nos corredores e outros quartos com abrir e fechar de portas pois o hotel não tem nenhuma acústica.
Localização, conforto do quarto
Design dos quartos estilo Macintosh, muito clean e moderno
The room was very nice indeed. Very modern and comfortable. The staff were very friendly and helpful. As much as I liked the hotel room the only draw back was the lack of privacy for the bathroom (no door) which may sometimes be required!
I loved the design, decor and comfort of the hotel and the rooms.- very pleasant on the eye. and the location - very close to good restaurants, shops, the sea. and bus stop.The heating system in the room and the heated radiator towel railing were brilliant as we were in Biarritz in extremely wet windy conditions. The weather but the hotel could do nothing about that. Some of the tourist sights were not open.
Very central location which suited us very well - handy to beach and restaurants.We liked the bedroom floors and the fact that the shower was walk-in, not in a bath. We were upgraded to a 'superior room' which was on the ground floor. The shallow sinks are the silliest design ever - stylish but silly. The staff were very friendly and helpful but unfortunately gave us wrong information about the bus to San Sebastian and we missed it!
Whilst the rooms were quite small the furniture was well designed and the staff were really friendly - they gave us some really good recomendation for what to do and see. Breakfast was too expensive.
Location in the centre of the city, not so far from the ocean First of all: I booked a hotel at 21-00, came at 23-00. The hotel was closed despite the fact that it was stated that "reception - 24 hours" I had to call and wait for the manager 20 minutes! After that, he had long wished not to give the room, because "reservation has been made too late." This is unacceptable!
Gorgeous room, fab bath and shower, absolutely charming staff, stylish hotel.. Great touches like a huge bowl of gorgeous fresh fruit in reception, and breakfast was great - lovely table, prompt service and delicious. But don't order dinner there - at least not on a Sunday night. Our dinner experience was not good. Firstly we waited ages and ages. The choice was limited but that was OK, except the food wasn't ok. It was strange bordering on bizarre and really not very nice. We ordered some cold starters (amongst which was a serving of 'green' asparagus which came limp, soggy and almost brown in colour - obviously tinned and frankly inedible) and one hot starter. All the cold starters were served together - there were 6 of us - but the one hot starter only came ages later with all the main courses. The mains were local dishes and really not very nice, weren't hot enough and certainly not up to standard. Shame as hotel otherwise is gorgeous.
Can't speak highly enough of the friendliness & helpfulness of the staff No bad points
Very nice romantic place but not for the long stay It would be so nice if they made the territory much more!
staff very helpful, responsive and friendly. Service was great - efficient but never intrusive;. Rooms and common areas - lounge, pool, gardens, very beautiful, pool was especially nice as its long enough to swim properly in
My friend and I thought tis was one of the better hotels either one of us has ever been to--beautifully appointed rooms and excellent service make staying at this small boutique-hotel an excellent experience.
Super friendly staff. Beautiful and very stylish hotel.
The whole experience was wonderful - from the look of the manor, to the staff, to the owner chauffering us in his Rolls to our dinner reservation. The staff is extremely attentive, without being intrusive. The room was luxurious, but comfortable. A very special place. Price per person for breakfast seems high.
1. Clean rooms and magnificent view of the Grand Plage. 2. Helpful and friendly staff. 3. Central location. 1. No shower curtain when taking shower in the bathtub, water all over the floor!
friendly staff and contemporary style Lack of sun on balcony
I liked the situation of the room and views were lovely. Staff did not bother me during the day and were helpful when I requested anything. I was not happy to be charged for breakfast which I did not take. The receptionist made a deduction for this but had I not checked the bill I would have been overcharged by 120€. Also Wifi was claimed to be free throughout the hotel but I wS charged 1.65€ per day for this.
The location of the hotel was superb, allowing one of us to surf and one of us to shop! The decor and ambience of the hotel and the friendliness and efficiency of the staff meant that we had one of the best experiences of a small hotel we have ever had. Parking.... Public underground Car Park (Bellevue) close by which the hotel uses but beware height restriction is 1.90m.
Being on a pedestrian square, the hotel is very quiet and yet has a fine view of the Grand Plage. It is very well placed for shopping and for strolling along the sea front. The staff were very friendly and their English much better than my French!
The staff at the hotel were delightful, although the room had not been thoroughly cleaned and a broken tv was not mended. As above
Fabulous location, charming staff and delicious food. Wonderful view from our room and small terrace. Stylish decor throughout the hotel. Appalling weather! Obviously not the fault of the hotel, but there was little to do in torrential rain. Nowhere to buy English newspapers eve.
the view from my window the quality of the breakfast and the small area that it's served in, poor value for €20
The location was excellent as the hotel is situated in the middle of town and facing the beach and sea. The decor was very nice indeed and the staff were always helpful - nothing was too much trouble. We also ate in the restaurant and whilst expensive, both the food and service were outstanding. We would fully recommend this hotel. N/a
Locashion,stuff is very helpfull. For sure the brekfast is bad
A beleza do local e do hotel, a decoração e a simpatia dos funciónários. Pequeno almoço muito agradável servido no terraço com uma vista linda. Apesar do check in estar previsto até às 22 horas, fomos muito bem recebidos às 23h15, após contacto telefónico a explicar a razão do nosso atraso.