hotéis em Bansko

Prós: Parecia como estar em casa

Prós: Location is best in bansko. Ski on and off with equipment rental in the hotel. One of 3 hotels to offer vip passes to skip gondola line. Was with my 7 and 4.5 year old and location made skiing very easy with them. We are also vegetarian and have one child with food allergies. Hotel was very accommodating and even made us some special food. We did the half board and highly reccomend

Contras: No complaints. Hotel was wonderful

Prós: The property and the staff is great. Spa is perfect. Best location in bansko. The ski school instructors were the best we had ever.

Contras: We had half board but We were not satisfied with the food. The level of breakfast and especially the dinner was poor for such a good brand.

Prós: Great, probably the best, location, right at the base of the slope, next to main ski cabin. Nice architecture, fitting the mountains ambient, with wood everywhere, fireplaces and a very nice SPA offering also outdoor jacuzzi. People were really nice and helpful, all speaking EN and some maybe other languages too. Food was very good as well with a pretty rich breakfast as well as good variety for the evenings (both the self-serve restaurant and the few à la carte available ones). Also, the ski facilities are just great and everything is simply available to the clients. Last but not least, I could see the management present every day, including the GM, greeting people and helping when needed. Being “on the floor” I know for a fact it helps a lot, in every aspects

Contras: Except the SPA area which is lovely, the hotel seems pretty worn out and while I understand the complexity rebuilding / refurbishing the rooms + other areas that maybe requires (partial) closing the activity, I think the things like mattresses, pillows and so on, can be already addressed. Briefly, those don’t really match Kempinski name level. I’m sure / I hope it’s planned somewhere in the near future.

Prós: The room itself is cozy and clean. The staff at the hotel is wonderful and welcoming. They willingly answered any questions and inquiries. A rich and satisfying breakfast. There are comfortable shuttles from the hotel to the gondola.

Contras: We got a very remote room with a construction site view and couldn't enjoy the view of the mountain. Also, the room suffered from noise due to proximity to air conditioner engines that operated and made noise at night

Prós: The hotel is marvels, very good and assistant crew, many facilities with comfortable and convenient accesses. in short excellent and very recommended hotel

Contras: abit far, bur not to many (500M) from thr gondola.

Contras: Speaking bad in English, not changing the bathrobes everyday, no room service at new year night in a 5 star hotel ???

Prós: Service was good Facilities were great Will definitely go back

Contras: Everything was fantastic

Prós: Nothing!!!

Contras: The staff was very badly trained, the furniture is very old, the spa was very small, there was a kitchen in the fitness room and you couldn’t enjoy you’re workout.I wouldn’t recommend it to anyone who expects a 5 star hotel quality.

Prós: Initial problem with room but really effectively resolved

Prós: Staff very nice Cozy and warm room

Contras: The pool and sauna a bit too crowded

Prós: The massage services

Contras: The shuttle bus service, to the ski lift area, was disappointing, insufficient and careless

Prós: Very nice window view, quiet place around the hotel, friendly staff. A big parking zone. Good breakfasts.

Contras: Only problems!!

Contras: Far from 5 star hotel., Spa department did not even have water for drinking which is normal. Instead they had to pay for it, water was dirty and floors were hall and wet. No cleaning, Restaurant Amvrozija had good food and good staff Hotel staff were unpleasant

Prós: Staff were helpful in all areas. Decent breakfast. Our hotel room was big and beds comfortable. Big plus that there were no carpets in rooms and had underfloor heating instead. Lovely swimming pool and spa area. Great New Year’s Eve party! All in all a lovely stay.

Contras: About 10-15 min walk to the ski hire shops,main Street and gondola to slopes but it’s possible to take the complimentary shuttle bus, no street light from main Street to hotel- not pleasant to walk in the evening in the dark to the hotel. Pillows very hard. Rooms are looking a bit tired.

Prós: The spa &pool

Contras: Meals,the room, very noisy, you could hear the water flushing from upstairs also there was no sofa

Prós: There was parking, staff was helpfool, shuttle service to gondola was great and quick, food is nice

Contras: Maddrace on bed was very unconfortable, heating was bad, staff on the pool had shorter working hours than the spa so you cannoy get any towels exept ones from the room.

Prós: It was clean, the breakfast was good, and the rooms were warm.

Contras: Uncomfortable beds.

Prós: Nothing to like very much, nothing special. Breackfast simple, the same every day, but enough to get you started.

Contras: The shower cabin small, couldn't take a proper shower. The room too hot and couldn't adjust the temperature, had to open the balcony door to refresh the room. The distance on booking was 300m I guess, but there's a river, can't go straight, so the distance is much longer, u have to go around and use the bridge. The hotel's sorroundings are in construction, so not nice, the view ... Sauna way too small, only for 3 or 4 people. Lobby small, 7 seats. One night, receptionist cut off the wifi, so we leave the lobby..rude..about 11 30 pm.

Prós: Free ride on every 20min to the ski centar.

Prós: Bad parking place, bad tourkish bath, bad maintenance of the saunas

Prós: Warm and cozy, good food, peaceful and quiet for sleeping

Contras: Studios on booking are not the same as on site. Apparently they had two kinds of studio rooms and only the bigger one is listed on booking

Prós: Nothing

Contras: First of all this is not a 4 star hotel! 1. Bathroom of the apartment was very small and dirty. The curtain was dirty and the drain rusty. No toiletries as they advertise, just a plastic dispenser with soap. No bidet, no feet towel, nothing! See photos attached. 2. The breakfast was awful, wide variety of foods but they all tastes like plastic, made from the cheapest ingredients possible. The coffee is bad, Nescafe. We bought every day from the bar a bad quality espresso, and had to pay cash, no possibility to put expenses on the room. 3. I had a quite expensive massage, advertised as a 50 min anti-stress massage. It was around 40 minutes and I had a severe back pain after it, was not able to ski the next day. 4. The swimming pool is full of chlorine, with a lot of kids, very busy and noisy. You could not swim a lengths without getting splashed by a kid or get stumble into another person. 5. The staff does not speak English. We had to mime toilet paper in order for them to understand what we need. We left towels on the floor and after cleaning, they didn’t put new towels. After 3 calls at reception we managed to get new towels, nonetheless not as many as we asked. 6. Their free parking is a joke, you have to park across the road, or in a mud zone. See photo attached. 7. The walls are very thin, you can hear everything from other rooms or corridors. 8. The TV cable was unplugged from the wall, had to reinstall the TV. Only one channel in English, Animal Planet. Small TVs. 9. The mattress was very uncomfortable, arches coming out of it. 10. The location is bad, dark road with no lights until the hotel, a lot of in construction buildings around. I was afraid to walk alone at night. The list could go on, stay away from this hotel, is a total disappointment, I do not understand how they got their 4 stars!