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The location to the Suvarnabhumi Airport, about a 5 minute drive. Not a real complaint, but the shower is not enclosed and is part of the bathroom. You just have to make sure that you wipe your feet as you leave the bathroom.
I can't think about anything,except close to the airport....and and free shutter to the airport,BUT the shutter driver drove the van like f1 driver. 1) Spider in the cupboard. 2) No Free Broadband access. 3) No public transport access(MRT/BTS) except private tok-tok,
Convenient for airport Pre-arranged pick-up at airport did not materialise & had to get taxi at 23:30. When I complained to recptionis she apologised but offered no explanation. A request for my taxi fare to be refunded was refused.
I liked the pick-up and return shuttle service. Having someone holding a sign with our name on it was a welcome sight after a long trip. The staff was very friendly and helpful. They were even understanding when our flight was delayed and we had to change the date on our reservations.
The staff are amazing! Once the taxi driver drove me to the wrong direction and I got off in the middle of no where, I then called the hotel and they kindly send the shuttle bus to pick me up far away from the airport, thank you guys very much indeed! I guess the location may be the only thing which I am not so satisfied with, especially since I stayed for 3 nights and went out everyday to the city center, but it's okay for a one night transition.
I stay one night it was ok. Breakfastroom was in work but ok.
The front desk lady we met on arrival was extremely helpful, pleasant and friendly and any additional requests were accomadated immediately. Very pleasant experience
close to airport No food facilities
not far from airport, hotel staff are nice,for 2 person the room is a littel small but clean,for one night is super.
it was real close to airport and they did have a sign with my name on it which was really cool...room not real big and shower is in middle of bathroom? everything seem to get wet when showeing?? strange..but i arrived late so i was just happy to have a good clean bed dont go out on balcony? terrible view of junk out back,,,ha..but i wasnt there to view nature..
Very helpful staff - we've been fooled by a few taxi drivers, so after they heard our problem they organized trip to city center for a very reasonable price (this time taxi driver was honest and spoke English fluently). Location is exotic - I've seen more Bangkok during the transfer from the airport than during our trip to city center - local people lives around the hotel - you can see running kids, dogs and chicken around you. There are a few tiny local shops around and moreover you feel quite safe there. I wouldn't recommend this hotel for people looking for luxury, otherwise - it is highly recommended. I've stayed here with 5 friends and everybody liked this hotel.
Located near the aiport, so it is a good and unexpencive place to stay for a night between flights. Free pickup and delivery service is very convenient. Airplanes noize is quite annoying. But, what do you expect from the near airport hotel?
This is an okay place to stay for one night because it is close to the airport and for the free shuttle. The gentlemen who welcomed us at night was really nice and accommodating since we had flights that came in at 3 in the morning. When I checked in the gentlemen told me all they had left was a double bed, being that it was 3 am I was tired after my 24 hour flight/ layovers. I said it was fine but he did say we could switch to a room with twin beds since i was traveling with a friend the next day if we liked and I told him we would just talk about it later when I got some rest. The next day around 10 am I went to talk about the room change but there was a lady and she had no idea what I was talking about. She seemed annoyed and short and that I had booked one thing and not the other so I was confused at why I was offered the change in the first place? It was fine I was not going to make a big deal over this but she was very rude and maybe the staff should all be on the same page. Also when we checked out right away they went and checked the rooms to see if we had taken anything or destroyed it didn't bother me personally, but there was another family checking out at the same time. Well the bell boy or whatever his job title is came downstairs from checking their and brought with him a stained towel it looked like kook-aid or juice not really sure. Well they charged him so they could get it cleaned which is understandable but it sounded like the price was a little ridiculous. The thing is though those towels we not the cleanest to start out with they are the ones for the bathroom when you come out of the shower. I get their purpose but to charge a ridiculous amount for something that is not "white" just to get it cleaned well a little crazy. The area is not what we expected it was a little run down for what the picture makes you believe.
Close to Airport
I have nothing good to say about this hotel. Bed was uncomfortable - two mattresses put together - one could feel where the mattresses was put together. Booked a Deluxe Double room - room was on 4th floor, no lift, had to walk all the up and down. To come to bed you had to walk in a steep circular staircase.
Spiral staircase. Beds were comfortable
Only one advantage is near to airport, too noise from airplane whole day and whole night. Never come again.
It's good near the airport every hour thay have pick up and drop through and from hotel airport lobby boy from myanmar is is very hard working resturant is ok for dinner breakfast is good. As the hotel is quiet near to air port there are noise of plain landing all through out night , also suggestion of NOT TO OPEN WINDOWS AS THERE ARE A LOT OF MOSQUITOES. Also pleas teach Front desk staff how to smile .
nice swimmingpool-close to airport the food was awful,staff in resturant were very rude
The room was clean and comfortable, and there were restaurants nearby. The building was well designed, and the swimming pool gave a relaxing feel to the place. It is close to a large highway and the airport, so there can be a problem with noise pollution.
Being close to the airport. The tour office attached to the hotel.
The pick up and drop off at the airport.
good value for money & close to the airport However airport transfer is included, a driver asked me for a tip. I said that I used all my money for travelling and apologized nicely but he insisted on my country's money. It was so annoying, I thought that hotel was good but I will never use the hotel again!!
Transfer to and from airport was timely, hotel is clean and quiet, pool is great, staff were very nice. The breakfast buffet was excellent! Lots of choices and unlimited coffee! There were a lot of package tourists at the hotel and I never saw any of them tip anyone for anything. Come on, Thailand is a bargain and one of the reasons is because wages are so low.
Friendly staff Way to noisy better off sleeping in the airport
Room was very clean, A/C was good, free breakfast in the morning, free rides to the airport and back (or the other way) Bed was really hard and was two mattresses so there was a slight disconnect in the middle
We thought that this was a very nice hotel. Even the fact that it is still not finished, the rooms are really nice and comfortable.It will be nice when the pool and spa are all working. This is a great location if you want to be close to the airport.
Very nice, new rooms, fantastic service with special touches like a bowl of fresh fruit, free drinks and snacks from the mini-bar, wonderful staff and an excellent location very close to the airport. All for a very good price. I have stayed in 5 different hotels close to Suvarnabuhmi airport and will be going back to the Lilac Residence every time in the future.
Everything, particularly the extraordina care offered by the manageress and stuff Nothing!
The staff was very friendly and service orientated. The breakfast was very good.
good staff and organised!! good tea very clean loved the purple comfortable i thought the curtains in rooms could be more thicker & not allow so much light in...harder to sleep after a long flight!
very friendly and helpful staff. free transfer is organised very well. did not have to wait for a sindle minute. hotel is best for sleeping overnight between connecting flights.
the airport transfer is included in the room price, which is very convenient
friendly and helpful staff.location to the airport.
Taxi drivers didn't know where the hotel was. That's not good. Food should be better. Mini bar's should be bread and some candy's/ sweet's. toilet doesn't smell good
Close to the airport A little difficult to find
Hotel clean, very close to the Airport. Transfer to the Airport worked out very well. Excellent value for money We were asked to pay for Wifi connection, even so in the booking.com's webpage, it said it is for free. In the end we got an allowance of 15 free minutes
We were not aware that we could have been collected from the airport. But we may not have read the details correctly.
free shuttle from&to airport. Free WiFi. Very cheap. don't look into window ;)
The time back and forth to the airport was great and the staff was nice. The location was a bit sketchy and I didn't feel comfortable going out and around the hotel, but just staying htere for the night was fine. That meant I was kind of locked into eating at the hotel.
free airport pick-up, free wifi, convenient location near the airport receptionist could have been more friendly
the room was very honest and clean.
I chose this hotel because it was close to the airport and I arrived late and had an early morning flight the next day. Free shuttle was very helpful. Room was big and comfortable. Close to airport, great location if you need to stay overnight near the airport.
Air con reasonably quiet, 24 hour room service (although limited menu), proximity to airport (about 15mins), decent shower Very hard and uncomfortable bed that left us with sore necks,shoulders and arms, limited menu and portions got smaller later at night, noise of planes overhead, limited English TV (only news channels provided), entrance to hotel through a building site and empty garbage dump block
This is a nice hotel. clean, pretty and warm
Friendy and helpfull staff. All rooms were not alike,one had beds the other had matress on a platform
only a one night stay clean and comfortable, however quite remote and some distance from city centre.Good for one night airport stopover.
10 min driving from airport,good position,nice stuff,but a little noisy.the hotel is cheap but beautiful.good a little noisy
Very nice room. Hotel driver picked us up at the airport, excellent service. 10min. from Airport. Receptionists were not able to explain how to go to the city by bus (although the bus station was only 50m away). They wanted to 'sell' us their own driver for THB 800 to the city center, we took the taxi (taxi-meter) and paid only THB 320 (incl. 70 highway fees)!
location to airport my account was debited twice for the hotel luckily we had i phone so showed them bank details staff spent a lot of time in areas not doing anything restaurant could be good but poor at the moment no bug treatment carried out had to get spray for roaches also a very bad smell in the rooms through lack of proper drainage
My room was good. Staff were helpful.
Close to the airport and the free transfers were great and hassel free. The hotel is perfect for those only after a night's accomodation while in transit.
Staff very friendly
Se você está à procura de um hotel próximo ao aeroporto com uma ótima piscina para relaxar antes de um longo voo, este é o seu lugar. Perto de uma rua movimentada com um shopping center a 15 min a pé. Nada mais perto do que a 15 minutos a pé, em relação a lojas. Sendo perto do que parece ser um lago artificial, o hotel abriga muitos mosquitos.
The room was quiet. AC worked well. If you do not directly book on their website, they charge 300BHT for the shuttle. This was an undisclosed cost. I booked a double room and got two twin beds pushed together. For the cost and amount of time I stayed here, it wasn't too bad, but it is not as close to the airport as you think it is. Its about a 15 minute drive. If I had to do it again, I would pay extra for the airport lounge than to stay here.
Location close to airport - as we were there for just one night to make a stop over
Very friendly and helpful staff. Shuttle service to airport. Not enough choice for vegetarians in breakfast. They have to eat whatever is available.
The friendliness of the staff was excellent. The rooms were what I believe to above the standard I was expecting. The free transport to the airport was very good and punctual.
Very good short stay between evening and morning flights. Friendly and polite staff.
A superb free shutlle service between airport and the hotel
Staff were extremely efficient and organised pick up from airport I organised a collection from airport by email beforehand and it did not arrive so had to call hotel and ask them to collect me.
The room was very comfortable, with nice amenities for the price (bathrobe, slippers, wooden foot massager, free water, flat-screen television). Breakfast buffet, though simple, had great coffee and delicious Thai offerings. It didn't bother me, but some guests on upper floors might not appreciate the lack of a lift.
Close to Airport as we only had a stopover.. Staff were very friendly & helpful. Couldnt get the hot water to work.
Warm, friendly staff. Comfortable rooms with much more character than you'd expect for a hotel at this price. Less than 10 minute drive to the airport terminal, essential for an early morning flight from Bangkok when a city hotel might get you stuck in traffic of over an hour.
We stayed for 1 night because we had an early flight the next morning. It is an amazing hotel - friendly staff and very clean rooms. Close to the airport and there is a great local night market 10 minutes walk from the Hotel open till 9pm each night - great local food there! Nothing.
Friendly, helpful and knowledgable staff. Excellent breakfast. Several shops and services within easy walking distance. Convenient location near airport.
Is a nice and clean boutique hotel. Really look into small datails that customer's need in a hotel. Will recommend to friends.
Great stopover before going to airport. The rooms are comfortable. Breakfast excellent. Shuttle service was superior! Not a place to go for siteseeing,but good for airport hotel
close to the airport, transport service, small and nice.
Close proximity to airport No representative was present to meet me at the airport - I had to contact the INformation Desk to get a representative to pick me up.
Free airport shuttle and very friendly staff. Mariay is an outdated hotel and very noisy (due to leaving guests/airport). Furthermore there was no possibility to eat something when we arrived around 20.30 h.
Great staff! Amazing location! Free airport shuttle was included and was very well organized. Would definitely stay again! Great value for the money paid! It's nothing fancy, the doors are black so it feels a bit dark. Bedding was clean and overall was perfect for a short stay just to get some sleep.