Tudo. A equipe foi super amigável! O quarto era melhor do que o esperado. Apreciamos a decoração. O estacionamento era fácil e estava incluso. O café da manhã foi servido no nosso quarto no horário. Nosso lugar número 1 para ficar quando voltarmos a Baltimore.
Belo quarto luxuoso com banheira de hidromassagem. Excelente localização, funcionários extremamente simpáticos e café da manhã delicioso incluído!
The staff were very friendly and were able to accommodate all of my needs. The room was clean and large and was perfect for my stay. The breakfast was pretty great too- lots of food and pretty good variety, which was especially nice to see on a weekday not just a weekend! Parking was easy and you could come and go as you please, no guard letting you in and out (or having to drive your car up for you) like some places I've been at. As I was arrivingI noticed that there was a police station right near the hotel, which also made me feel even better about staying there (note: nothing caused me to feel unsafe during the stay, it was just a peace of mind to know there were police nearby). Maybe a 10-15 minute walk to the inner harbor which wasn't too bad.
It was the location of my work conference, therefore I could pop downstairs easily in the morning. Upon check-in the front desk manager-in-training was quite rude when I nicely asked her if they had a king bed room available. Proceeded to talk down to me with very little respect and rolling her eyes. Even her colleagues seemed afraid of her. Had I paid for the hotel (and not my employer) I would have followed up. When I called room service to ask them for toilet paper, they gave me only one roll; and I even tipped well. On day of checkout someone knocked once on my door and proceeded to immediately open it at 7:30am (checkout is not until 12, mind you) waking me up and the door hitting the privacy lock hard. All she said was "checking out". I stated, yes- but not at 7:30 and closed the door. Completely terrible way to end my stay there. Upon conclusion of checking out, the same manager-in-training as was there initially gave me attitude when I AGAIN NICELY asked about the parking pass (as I had a certain days pass which was still valid yet the exit machine was attempting to charge me). I was quite nice about it, indicating that my final conference had just concluded and that my employer had covered the cost for the parking. She stated, "well it's charging you so you gonna have to pay". Worst customer service and attitude I have ever experienced. I am quite a passive person, so for me to feel this mistreated is completely based on the fact that it was terrible. Would definitely NOT recommend this hotel unless you want to be treated as if you were staying at a one star.
Hotel and room was clean, good value for price. Nice sized. Maid knocked and removed the privacy thing from the key slot to unlock the door when we were getting ready/showering which is why we had the do not disturb/privacy thing in the door. Luckily we had the deadbolt on or she would've barged in because we couldn't hear her the first time with the water running. Also upon check out, our receipthad my name vbut someone else's address on it and we discovered they paid about $30 less than us. We foundthis unprofessional.