O espaço do átrio, pessoal, opções de comida todos excelentes Os quartos são velhos mas limpos com excelente roupa de cama e folha. 3 casas de banho 4 estrelas mas limpo. Bom serviço de camareira.
Excelente restaurante Excelente equipe
Boa localização central Os quartos eram confortáveis e bem equipado A cama era confortável A equipe foi amigável Rua barulhenta, podia ouvir sirens noite longa
Hotel bonito e confortável, equipe muito acolhedora e gentil, boa localização
Vista era ótima da cidade. Os funcionários foram muito simpáticos e prestativos. Gostaria definitivamente estadia e recomendo aos meus amigos e familiares.
Este hotel perdeu o seu glamour. Os corredores estão mofados e os móveis estão desgastados. Falta personalidade. A melhor coisa sobre o hotel é sua localização central para ir ao Inner Harbor e a equipe simpática. Cheiro de mofo Móveis desgastados Quarto empoeirado
A equipe foi muito simpática e prestativa. Restaurante era cronicamente insuficiente. Grupos de esquerda sem receber sua comida devido à longa espera.
Localização conveniente Hotel foi ok para quem serve
A equipe simpática e prestativa. Os quartos são um pouco desatualizados e um pouco degradado.
A equipe foi super amigável e agradável. O nosso quarto era limpo e confortável e a nosso vista era ótima! Nada
A equipe foi extremamente atenciosa e cortês. As opções de café da manhã eram limitadas.
Quarto tinha muito espaço, a cama era confortável. Hotel muito limpo e a equipe foi muito amigável. Não há saídas da cama. Sem café de cortesia no lobby. Eu prefiro ficar onde o pequeno-almoço está incluído.
Conveniente para ir ao Ballpark e restaurantes ao redor da orla Nada a mencionar
Excelente localização! Equipe acolhedora e muito útil! Quarto grande e limpo. Definitivamente estadia novamente. Não posso dizer nada de ruim sobre a nossa estadia.
Ok. Fim de semana ocupado. Elevadores lotado e lobby.
Conveniência e silencioso Distância do elevador para os quartos é excessivo.
Good breakfast, suites are spacious and not that expensive.
Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
Gave us the wrong room but charged us for the other one. Terrible customer service!
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
I've been to a few Embassy Suites, I enjoy a few drinks, best bar staff and cocktail offering I've experience at an ES. I never made it to the breakfast. I didn't want to spoil my appetite for the nearby Vietnamese food, it was sooooo good. The snacks at the manager's reception were disappointing. Couldn't adjust the temperature in the room. There wasn't a fan in the bathroom... All minor stuff really, would definitely stay there again.
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
Nothing. I will not use this service again. I made this reservation in early October 2016. I arrived there at 11 pm on April 26 only to discover that the hotel is CLOSED for renovations. I received absolutely no notification and spent two hours on the phone trying to resolve and find appropriate accommodations nearby! This is so unacceptable, and I will not use this service again to book.
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Very clean rooms and nice, friendly staff!
Beautiful corner room with a good view. The room was very dark, there's almost no light in the entryway/desk area, where it's needed most.
The staff was very friendly and went out of their way to be kind and hospitable. The room was funky and quite comfortable. Love the couch area. Really comfortable space. The view was great and the location worked fabulously: near to the waterfront, Whole Foods and fun shopping. The location also worked well for roaming about in the Harbor area, Fells Point and Canton. My son enjoyed the continental breakfast which was top notch and the refrigerator in the room was spacious enough to store a few meals cutting down on travel costs. The shower was not as luxurious as the rest of the room itself but it did the trick and was super clean. The bathroom door, while funky, did not offer much privacy which could be a little awkward if traveling with non-family members, as i did on this visit.
The hotel location is perfect! Its in walking distance from the harbor. It has several stores and restaurants on very close proximity. The staff was friendly and the rooms were clean and very nice! They have a indoor poor that is extermely small and only goes up to 4ft. And water appeared to be a little cloudy. We were not able to take advantage of the pool and this was part of the reason we selected this hotel! Very disappointed about that!
This hotel had the nicest staff.. Everyone we encountered was friendly knowledgeable and caring.
Proximity to attractions and parts of the city was great and everyone was very friendly! The cost of parking when I could have went around the block and paid $20 less for the night
-Friendly staff -Good size room with sectional couch -Complimentary breakfast Location was a bit far from convention center
Great hotel top to bottom. Rooms are well designed and appointed. Super clean. Breakfast is really tasty. Difference though is the staff. Exceptional attitude and demeanor. Having to leave
The room is fantastic. Large, clean, very modern. We could really tell that we were staying in a brand new hotel. We were very pleased. Also the staff was fantastic. Franklin at the front desk was very welcoming and informative. And the man at Valet (I'm not sure of his name) was super helpful and courteous. We did not have a remote control in our room. When we called down to ask for one (it was late, so maybe there was nothing to be done) we never heard back about a new one. Also there was very very low water pressure in the shower. We had a hard time getting ready in the morning without water.
I put my dates in on your website and it took me to booking.com where it didn't transfer that data. So I wasn't paying close attention and I booked the reservation but it was for the day I booked it. I lost my discount and ended up paying over $40 more for the room because I didn't get the discount on the room. It took me a while to figure out how I messed up and after retracing my exact steps, I figured out that the dates didn't transfer. Now I looked again at the correct dates and the discount price that both the hotel and booking.com said no longer was available for the date in question showed up on the date that I needed (24th of Jan.) Ultimately the mistake was mine, and I will be much more careful in the future when I book online.
A equipe era fabulosa!!! O quarto era ótimo, exceto pela iluminação. Tinha uma cadeira grande para ler, mas não tinha nenhuma lâmpada lá. O quarto era muito escuro. Fora isso, foi ótimo.
A equipe foi ótima - tão simpática e prestativa. O quarto do hotel era limpo e bonito, e muito original. Chuveiro incrível, e em geral nós amamos.
Tudo !! Sem problemas.
Serviço amigável. Equipe prestativa, bar fantástico com comida excelente. Localização conveniente. Camas confortáveis. Quarto limpo. Recomendo
localização Melhorar a qualidade da limpeza.Dos dois elevadores existentes, 1 estava fora de serviço. Era preferível usar a escada a esperar muito tempo. Notei que existia um aquecedor e um ventilador (móvel) no quarto. Portanto, em dias quentes deve ser insuportável ficar dentro do quarto: carpete, janelas que não abrem...
não gostei da minha estadia; um ponto positivo talvez seja a inclusão do café da manhã no valor da diária Várias: banheiro pouco limpo, falta de funcionários para ajudar com as malas, falta de carrinhos suficientes para carregar as malas, cheiro de mofo no quarto, falta de TV a cabo, limpeza inadequada feita pela arrumadeira, etc
Localização, café da manhã, recepção, quarto, prospectos sobre a vida cultural e gastronônica da cidade e região. Camareiras um pouco grosseiras, falta de reposição de sabonetes no banheiro, corredores e portas dos quartos descuidados.
O quarto é muito confortável, mas em se tratando de USA, não é muito diferente dos outros hotéis que conheço. À título de informação, fiquei hospedado até ontem no Holliday Inn de Cincinnati, próximo a Batavia. Um hotel maravilhoso, com piscina térmica e outra, normal, academia de ginástica e .....preço inferior ao Mount Vernon.
Simpática e prestativa. Amei a grelha anexa. Pequenas casas de banho.
ótima localização, perto de tudo no centro da cidade.
Localização Banheiro minúsculo
A delicadeza dos empregados do hotel e a localização (mto central)!
Tudo. A equipe foi super amigável! O quarto era melhor do que o esperado. Apreciamos a decoração. O estacionamento era fácil e estava incluso. O café da manhã foi servido no nosso quarto no horário. Nosso lugar número 1 para ficar quando voltarmos a Baltimore.
Belo quarto luxuoso com banheira de hidromassagem. Excelente localização, funcionários extremamente simpáticos e café da manhã delicioso incluído!
It was the location of my work conference, therefore I could pop downstairs easily in the morning. Upon check-in the front desk manager-in-training was quite rude when I nicely asked her if they had a king bed room available. Proceeded to talk down to me with very little respect and rolling her eyes. Even her colleagues seemed afraid of her. Had I paid for the hotel (and not my employer) I would have followed up. When I called room service to ask them for toilet paper, they gave me only one roll; and I even tipped well. On day of checkout someone knocked once on my door and proceeded to immediately open it at 7:30am (checkout is not until 12, mind you) waking me up and the door hitting the privacy lock hard. All she said was "checking out". I stated, yes- but not at 7:30 and closed the door. Completely terrible way to end my stay there. Upon conclusion of checking out, the same manager-in-training as was there initially gave me attitude when I AGAIN NICELY asked about the parking pass (as I had a certain days pass which was still valid yet the exit machine was attempting to charge me). I was quite nice about it, indicating that my final conference had just concluded and that my employer had covered the cost for the parking. She stated, "well it's charging you so you gonna have to pay". Worst customer service and attitude I have ever experienced. I am quite a passive person, so for me to feel this mistreated is completely based on the fact that it was terrible. Would definitely NOT recommend this hotel unless you want to be treated as if you were staying at a one star.
The staff were very friendly and were able to accommodate all of my needs. The room was clean and large and was perfect for my stay. The breakfast was pretty great too- lots of food and pretty good variety, which was especially nice to see on a weekday not just a weekend! Parking was easy and you could come and go as you please, no guard letting you in and out (or having to drive your car up for you) like some places I've been at. As I was arrivingI noticed that there was a police station right near the hotel, which also made me feel even better about staying there (note: nothing caused me to feel unsafe during the stay, it was just a peace of mind to know there were police nearby). Maybe a 10-15 minute walk to the inner harbor which wasn't too bad.
Hotel and room was clean, good value for price. Nice sized. Maid knocked and removed the privacy thing from the key slot to unlock the door when we were getting ready/showering which is why we had the do not disturb/privacy thing in the door. Luckily we had the deadbolt on or she would've barged in because we couldn't hear her the first time with the water running. Also upon check out, our receipthad my name vbut someone else's address on it and we discovered they paid about $30 less than us. We foundthis unprofessional.