Avaliações de viajantes
AVALIAÇÃO GERAL
7,9
Bom
Baseado em 13 041 avaliações
No geral
8,0
Embarque
8,0
Comfort
8,0
Tripulação
8,3
Entretenimento
7,9
Comida
7,5
Encontra voos baratos na Avianca
Ida e volta
Económica
Informações sobre Avianca
| Código IATA | AV |
|---|---|
| Rotas | 127 |
| Rota principal | Bogotá Aeroporto Internacional El Dorado to Medellin Jose Marie Cordova |
| Aeroportos em que opera | 50 |
| Aeroporto principal | Bogotá Aeroporto Internacional El Dorado |
Avaliações recentes
Classificação
1509
782
489
327
399
-
10,0
Contras: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
avaliação de
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2,0
Prós: I didn't go
Contras: They never replied I tried to contact them and also emailed bec of coronavirus. One from Medellin to Bogota cancelled by their email. Other one from Bogota to Leticia changed time. I don't understand I can't go to Bogota by bus?!? I feel helpless!
avaliação de
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0,0
Prós: I got their email that one from Medellin to Bogota cancelled and other one from Bogota to Leticia changed time from morning to afternoon. I don't understand why not cancelled all bec of coronavirus. I can't go to Bogota from Medellin by bus? I tried to contact them and also emailed but never replied!? I'm not happy that!
avaliação de
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2,0
Contras: Avianca’s response to the COVID19 travel restrictions imposed by countries was abysmal. Colombia issued a travel restriction on foreigners which forced me to cancel my trip but Avianca did not allow refunds on cancellations for any reason.
avaliação de
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10,0
Prós: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
Contras: The next time I will contact you to buy my tickets to travel.
avaliação de
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4,0
Contras: The flight attendant was rude.
avaliação de
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10,0
Prós: Amazin crew a comfort.
avaliação de
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10,0
Prós: The crew was amazing, Seats are very comfortable on business class.
avaliação de
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2,0
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
avaliação de
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2,0
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
avaliação de
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2,0
Prós: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Contras: Hire competent employees
avaliação de
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2,0
Prós: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
Contras: Hire competent SteFf
avaliação de
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2,0
Contras: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
avaliação de
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4,3
Prós: No hay variedad en el entretenimiento.
avaliação de
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7,0
Prós: I like Avianca
Contras: Just unboard and board again is uncomfortable.
avaliação de
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10,0
Prós: Service and friendly staff
Contras: keep standards
avaliação de
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3,6
Prós: Cree was horrible handling the delayed flight eventually postponed until the next day
Contras: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
avaliação de
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9,0
Prós: The crew as super nice
Contras: The space between lines of seats
avaliação de
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5,3
Prós: Plane was empty
Contras: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
avaliação de
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10,0
Prós: They treated me super great
avaliação de
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3,3
Contras: El.peor vuelo de mi vida
avaliação de
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10,0
Prós: Economy was comfortable. Affordable and just great overall.
avaliação de
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8,0
Contras: Faster check in
avaliação de
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5,6
Contras: Flight was late
avaliação de
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7,3
Prós: Fruit and bread was good
Contras: The sandwich wasn’t good
avaliação de
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8,0
Prós: The crew were very nice. The seats are small.
avaliação de
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2,0
Prós: I had a very disappointing experience with the airline they cancel the flight and changed the arriving day with no fair explanation plus they didn’t find the way to better my sour experience
Contras: Yes they could find the way to express my arriving to Armenia but they just gave me a whatever flight and never offer a fair explanation
avaliação de
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9,3
Prós: The people on the plane were great.
Contras: The San Salvador airport is chaotic and not user friendly.
avaliação de
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8,6
Contras: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
avaliação de
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10,0
Prós: Everything
Contras: Everything was excellent
avaliação de
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7,3
Prós: Vuelo normal corto
Contras: Registro de maletas en el counter fue muy lento
avaliação de
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3,0
Contras: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
avaliação de
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4,0
Prós: Nothing. I’m very dissatisfied.
Contras: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
avaliação de
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8,6
Prós: The crew was great, they treated me Real nice.
Contras: Seats could have more room, specially with handicapped people
avaliação de
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7,3
Prós: Good
Contras: More time for transfer
avaliação de
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7,3
Prós: Good
Contras: All ok
avaliação de
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8,3
Prós: All is so good
Contras: All at time
avaliação de
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7,2
Contras: More opportunities for beverage service
avaliação de
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4,0
Contras: Punctuality and information to passengers
avaliação de
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8,0
Prós: Flight was on time
Contras: Not many entertainment choices
avaliação de
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8,3
Contras: expand scheduels
avaliação de
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8,6
Prós: seat comfortable
Contras: ticket price
avaliação de
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3,6
Prós: Crew was nice.
Contras: We sat in the plane at the terminal for half an hour before we could begin to get off the plane. I missed my connecting flight because of this.
avaliação de
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2,6
Contras: Two hour delay. What the hell is going on here? We’re still waiting on the runway !!!!
avaliação de
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8,6
Contras: Cheaper price
avaliação de
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7,6
Prós: Seating was comfortable. A meal was offered.
Contras: Flight attendants could be friendlier.
avaliação de
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2,4
Prós: Nothing.
Contras: Everything! For the price on the plain tickets Avianca is a very mediocre airline.
avaliação de
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2,0
Prós: Avianca is the worst airline flying in Colombia. Dirty planes, disrespectful staff, terrible customer service, BUT still very expensive, airplanes are filthy, the restrooms in the plains are disgusting, usually they are always late and the worst part is they don’t care if their delays affects you in different ways. We had to cancel a rental car reservation and buy another flight because the 2 hr delay of our flight from NYC to BOG they said they couldn’t do anything about it. TERRIBLE experience!
avaliação de
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2,3
Contras: Everything
avaliação de
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8,0
Prós: On time
Contras: None
avaliação de
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10,0
Contras: Everything was great!
avaliação de
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6,0
Contras: Totally ignored the business class check in line in MIA
avaliação de
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10,0
Prós: Yes
avaliação de
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10,0
Prós: Speedy boarding. Flight wasn’t full so entire comfort plus row to myself. Delayed takeoff but still arrived on time.
avaliação de
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2,0
Contras: The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!
avaliação de
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10,0
Prós: Crew was great Food was fantastic Plane was new
Contras: Every thing was perfect
avaliação de
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8,3
Prós: Avianca crews are always great!
avaliação de
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10,0
Prós: Expectations were met and seats were very comfortable
Contras: The food quality could be a bit better
avaliação de
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10,0
Prós: Everything was just fine
avaliação de
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7,3
Prós: Crew was helpful. Seats were comfortable
Contras: Better food
avaliação de
Estado do voo
Mapa de rotas da Avianca
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
152
Bogotá
BOG
Madrid
MAD
172
Bogotá
BOG
San José
SJO
173
São Salvador
SAL
Bogotá
BOG
172
San José
SJO
São Salvador
SAL
Principais aeroportos em que a Avianca opera
- Aeroporto de Bogotá Aeroporto Internacional El Dorado (BOG)
- Aeroporto de Medellin Jose Marie Cordova (MDE)
- Aeroporto de Cali Alfonso B. Aragon Intl (CLO)
- Aeroporto de Cartagena Rafael Nunez (CTG)
- Aeroporto de Barranquilla Aeroporto Internacional Ernesto Cortissoz (BAQ)
- Aeroporto de Bucaramanga Palo Negro (BGA)
- Aeroporto de Pereira Matecana (PEI)
- Aeroporto de Santa Marta Simon Bolivar (SMR)
- Aeroporto de Cúcuta Camilo Dazo (CUC)
- Aeroporto de Miami (MIA)
- Aeroporto de Montería S. Jeronimo (MTR)
- Aeroporto de Lima J Chavez Intl (LIM)
- Aeroporto de Madrid-Barajas (MAD)
- Aeroporto de Pasto Antonio Nariño (PSO)
- Aeroporto de Nova Iorque John F. Kennedy (JFK)
Informações de contacto da Avianca
- AV Código IATA
- +57 18000 953 434 Liga
- avianca.com Visita
Política de cancelamentos da Avianca
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a Avianca continuará a atualizar as suas políticas em conformidade. Contacta diretamente a Avianca para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da Avianca está disponível aqui: Alertas e Políticas de Viagem da Avianca
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.