Código IATA | AV |
---|---|
Rotas | 130 |
Rota principal | Bogotá Aeroporto Internacional El Dorado to Medellin Jose Marie Cordova |
Aeroportos em que opera | 47 |
Aeroporto principal | Bogotá Aeroporto Internacional El Dorado |
Prós: We took off on time
Prós: Puntualidad
Contras: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss
Imposible siempre fallaba
Lleve al aerop los comorobantes e igual mw cobraron el
Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada
Horrible atencion!!!!?? Desastre
Prós: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Contras: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
Contras: My wife lost the fly for delay in the first fly from Cúcuta to bogota
Prós: Comfortable flight good crew
Contras: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
Contras: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Prós: Crew was ok.
Contras: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
Contras: PRICE
Prós: Buenos protocolos COVID
Contras: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
Prós: Every thing was very good
Prós: Everything
Contras: Snacks and drinks
Prós: But this time everything was organized
Contras: Put the same way that’s its right now each get out by groups
Contras: Excelent
Prós: Flight was on time
Contras: Food was horrible and no drink options. I hate diet soda yuck
Prós: The plane was on time
Contras: Food was horrible. No drink options.
Prós: The puntuality
Contras: Possibility of entertainment in the plane
Contras: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
Prós: In general everything OK
Prós: Cleaning
Contras: Water and snack
Prós: NA
Contras: Na
Prós: Everything was amazing
Contras: Nothing
Contras: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
Prós: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
Contras: The next time I will contact you to buy my tickets to travel.
Contras: The flight attendant was rude.
Prós: Amazin crew a comfort.
Prós: The crew was amazing, Seats are very comfortable on business class.
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
Prós: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Contras: Hire competent employees
Prós: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
Contras: Hire competent SteFf
Contras: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
Prós: No hay variedad en el entretenimiento.
Prós: I like Avianca
Contras: Just unboard and board again is uncomfortable.
Prós: Service and friendly staff
Contras: keep standards
Prós: Cree was horrible handling the delayed flight eventually postponed until the next day
Contras: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
Prós: The crew as super nice
Contras: The space between lines of seats
Prós: Plane was empty
Contras: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
Prós: They treated me super great
Contras: El.peor vuelo de mi vida
Prós: Economy was comfortable. Affordable and just great overall.
Contras: Faster check in
Contras: Flight was late
Prós: Fruit and bread was good
Contras: The sandwich wasn’t good
Prós: The crew were very nice. The seats are small.
Prós: The people on the plane were great.
Contras: The San Salvador airport is chaotic and not user friendly.
Contras: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
Prós: Everything
Contras: Everything was excellent
Prós: Vuelo normal corto
Contras: Registro de maletas en el counter fue muy lento
Contras: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
Prós: Nothing. I’m very dissatisfied.
Contras: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
Prós: The crew was great, they treated me Real nice.
Contras: Seats could have more room, specially with handicapped people
Prós: Good
Contras: More time for transfer
Prós: Good
Contras: All ok
Prós: All is so good
Contras: All at time
Contras: More opportunities for beverage service
Contras: Punctuality and information to passengers
Prós: Flight was on time
Contras: Not many entertainment choices
Contras: expand scheduels
Prós: seat comfortable
Contras: ticket price
Prós: Crew was nice.
Contras: We sat in the plane at the terminal for half an hour before we could begin to get off the plane. I missed my connecting flight because of this.