Avaliações de viajantes
Avaliação geral
7,9
Bom
Baseado em 13 202 avaliações
Embarque
8,0
Comfort
8,0
Tripulação
8,3
Entretenimento
7,9
Comida
7,5
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Encontra voos baratos na Avianca
Ida e volta
Económica
Informações sobre Avianca
| Código IATA | AV |
|---|---|
| Rotas | 135 |
| Rota principal | Medellin Jose Marie Cordova to Bogotá Aeroporto Internacional El Dorado |
| Aeroportos em que opera | 46 |
| Aeroporto principal | Bogotá Aeroporto Internacional El Dorado |
Avaliações recentes
Classificação
12
5
0
0
0
-
10,0
Prós: Perfectly organized. Clean and well sanitize.
Contras: N/A
avaliação de
-
10,0
Prós: We took off on time
avaliação de
-
5,2
Prós: Puntualidad
Contras: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre
avaliação de
-
2,0
Prós: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Contras: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
avaliação de
-
2,0
Contras: My wife lost the fly for delay in the first fly from Cúcuta to bogota
avaliação de
-
5,0
Prós: Comfortable flight good crew
Contras: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
avaliação de
-
2,0
Contras: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
avaliação de
-
6,0
Prós: Crew was ok.
Contras: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
avaliação de
-
8,0
Contras: PRICE
avaliação de
-
8,0
Prós: Buenos protocolos COVID
Contras: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
avaliação de
-
8,3
Prós: Every thing was very good
avaliação de
-
10,0
Prós: Everything
Contras: Snacks and drinks
avaliação de
-
4,6
Prós: But this time everything was organized
Contras: Put the same way that’s its right now each get out by groups
avaliação de
-
10,0
Contras: Excelent
avaliação de
-
4,6
Prós: Flight was on time
Contras: Food was horrible and no drink options. I hate diet soda yuck
avaliação de
-
4,6
Prós: The plane was on time
Contras: Food was horrible. No drink options.
avaliação de
-
5,3
Prós: The puntuality
Contras: Possibility of entertainment in the plane
avaliação de
-
2,0
Contras: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
avaliação de
-
10,0
Prós: In general everything OK
avaliação de
-
5,5
Prós: Cleaning
Contras: Water and snack
avaliação de
-
8,8
Prós: NA
Contras: Na
avaliação de
-
10,0
Prós: Everything was amazing
Contras: Nothing
avaliação de
-
10,0
Contras: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
avaliação de
-
10,0
Prós: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
Contras: The next time I will contact you to buy my tickets to travel.
avaliação de
-
4,0
Contras: The flight attendant was rude.
avaliação de
-
10,0
Prós: Amazin crew a comfort.
avaliação de
-
10,0
Prós: The crew was amazing, Seats are very comfortable on business class.
avaliação de
-
2,0
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
avaliação de
-
2,0
Prós: Customer service didn't help me change my flight!
Contras: Customer service didn't help me change my flight!
avaliação de
-
2,0
Prós: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Contras: Hire competent employees
avaliação de
-
2,0
Prós: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
Contras: Hire competent SteFf
avaliação de
-
2,0
Contras: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
avaliação de
-
4,3
Prós: No hay variedad en el entretenimiento.
avaliação de
-
7,0
Prós: I like Avianca
Contras: Just unboard and board again is uncomfortable.
avaliação de
-
10,0
Prós: Service and friendly staff
Contras: keep standards
avaliação de
-
3,6
Prós: Cree was horrible handling the delayed flight eventually postponed until the next day
Contras: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
avaliação de
-
9,0
Prós: The crew as super nice
Contras: The space between lines of seats
avaliação de
-
5,3
Prós: Plane was empty
Contras: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
avaliação de
-
10,0
Prós: They treated me super great
avaliação de
-
3,3
Contras: El.peor vuelo de mi vida
avaliação de
-
10,0
Prós: Economy was comfortable. Affordable and just great overall.
avaliação de
-
8,0
Contras: Faster check in
avaliação de
-
5,6
Contras: Flight was late
avaliação de
-
7,3
Prós: Fruit and bread was good
Contras: The sandwich wasn’t good
avaliação de
-
8,0
Prós: The crew were very nice. The seats are small.
avaliação de
-
9,3
Prós: The people on the plane were great.
Contras: The San Salvador airport is chaotic and not user friendly.
avaliação de
-
8,6
Contras: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
avaliação de
-
10,0
Prós: Everything
Contras: Everything was excellent
avaliação de
-
7,3
Prós: Vuelo normal corto
Contras: Registro de maletas en el counter fue muy lento
avaliação de
-
3,0
Contras: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
avaliação de
-
4,0
Prós: Nothing. I’m very dissatisfied.
Contras: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
avaliação de
-
8,6
Prós: The crew was great, they treated me Real nice.
Contras: Seats could have more room, specially with handicapped people
avaliação de
-
7,3
Prós: Good
Contras: More time for transfer
avaliação de
-
7,3
Prós: Good
Contras: All ok
avaliação de
-
8,3
Prós: All is so good
Contras: All at time
avaliação de
-
7,2
Contras: More opportunities for beverage service
avaliação de
-
4,0
Contras: Punctuality and information to passengers
avaliação de
-
8,0
Prós: Flight was on time
Contras: Not many entertainment choices
avaliação de
-
8,3
Contras: expand scheduels
avaliação de
-
8,6
Prós: seat comfortable
Contras: ticket price
avaliação de
Estado do voo
Mapa de rotas da Avianca
Principais aeroportos em que a Avianca opera
- Aeroporto de Bogotá Aeroporto Internacional El Dorado (BOG)
- Aeroporto de Medellin Jose Marie Cordova (MDE)
- Aeroporto de Cali Alfonso B. Aragon Intl (CLO)
- Aeroporto de Cartagena Rafael Nunez (CTG)
- Aeroporto de Barranquilla Aeroporto Internacional Ernesto Cortissoz (BAQ)
- Aeroporto de Bucaramanga Palo Negro (BGA)
- Aeroporto de Pereira Matecana (PEI)
- Aeroporto de Santa Marta Simon Bolivar (SMR)
- Aeroporto de Cúcuta Camilo Dazo (CUC)
- Aeroporto de Montería S. Jeronimo (MTR)
- Aeroporto de Miami (MIA)
- Aeroporto de San Andrés Aeroporto Internacional Gustavo Rojas Pinilla (ADZ)
- Aeroporto de Lima J Chavez Intl (LIM)
- Aeroporto de Armênia El Eden (AXM)
- Aeroporto de Pasto Antonio Nariño (PSO)
Informações de contacto da Avianca
- AV Código IATA
- +57 18000 953 434 Liga
- avianca.com Visita
Política de cancelamentos da Avianca
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a Avianca continuará a atualizar as suas políticas em conformidade. Contacta diretamente a Avianca para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da Avianca está disponível aqui: Alertas e Políticas de Viagem da Avianca
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.