Room was clean and good size. Bed was very comfortable after a long day sightseeing. Bathroom was very small.
The breakfast was good and the staff was very helpful and pleasant and friendly. There are a few reasons I will not go back ,first off for 4 nights I didn't sleep more than 2 hours each night. This was due to the air conditioner in the room. It was like sleeping next to a F-16 engine at full throttle even though the fan was at its lowest setting and the vents were not adjustable so the cold air was blowing on my face the whole time. Also around the pool there was not enough shade if you wanted to get out of the hot sun but still enjoy the pool, and the entrance is too close to the ramp coming off I-240 so it's difficult to get over and slow down and the entrance needs a larger sign. Your online information is very misleading because your hotel is not in walking distance to any shopping or restaurants .
staff was nice, room was clean and comfortable. WiFi was good.
Clean, well kept, safe, and convenient. Breakfast could use some fresher, healthier options.
Clean, very comfortable beds and pillows, helpful and courteous staff, good, choices in included breakfast. 2-3 miles to closet restaurant.
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
Quick and friendly check in. Clean room. Will defiantly stay again.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
Clean and very modern At bit pricey for the location and type of hotel
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Room was clean, front desk was helpful when I needed assistance. Was charged twice for my room, was told that it was due to "new staff members". Always frustrating when an almost $400 charge on your card takes a couple of weeks to get figured out and removed.
The room was on the small side, but clean and comfortable. The bed and pillows were great. Shower quite nice, good water pressure and temperature. Breakfast was good, coffee not bad at all for a hotel breakfast buffet. Very friendly staff offered us advice on what to see and do in Asheville. (They printed a map of the Asheville Urban Walking Trail for us, highly recommended for first-time visitors to AVL.) Was able to print boarding passes quickly and easily. The pictures don't show this, but the hotel is located on a very busy intersection. There can be a lot of traffic noise. Our end room exposed it to that intersection, but we slept just fine. Soundproofing seems good. Fan unit was on most of the time, that no doubt helped. Only the occasional obnoxiously loud motorcycle could be heard. We slept well, and the location is convenient. About 10 minutes to downtown Asheville, easy access to the Blue Ridge Parkway. We would use this hotel again.
Very clean. Respectful staff. The breakfast gets 3 out of 5 for quality.
The room was great, it was decorated nicely. The hotel pool looked wonderful but it was closed for season when we went. The shower was to die for and the breakfast had so many options. It was a wonderful place and I will be back. A couple ice machines were out but that's pretty much it.
The receptionist was apologetic We found a syringe in our bed. We were given an upgraded room, but I felt we should have had our room comped, as I've never been so grossed out, and it definitely ruined the mood of the romantic getaway I'd planned with my fiance. I barely slept thinking about whether there had been others we didn't see and if we had gotten accidentally stuck or something.
Comfortable bed, refrigerator, microwave and large shower area. All these items you usually pay more for. Nice breakfast next day.
Pool. Staff. Upon entering the room, there was a strong scent of some kind of cleaning product. I imagine it wasn't a healthy brand, since my lips, throat, and lungs felt irritated soon after. We got another room that seemed better at first, but when we returned from dinner, the smell was there too. It seemed noticeable when the air conditioner was on, so perhaps they put some kind of "air freshener" or fragrance into the air conditioner. We left the door open until bedtime and turned off the air conditioner. If you're sensitive to strong smells, go elsewhere...
Easy access to interstate and less than 5 miles to either the Biltmore or Chimney Rock exits. Older hotel but clean. Bed was a little lumpy.
I called last minute to check the pet policy, not only did the hotel allow me to bring my 3 dogs (most hotels only allow 2) but they also accommodated me with a room even though the pet friendly rooms were taken. I was very appreciative of this gesture and have recommended quality Inn and suites to many since. Thank you for your generosity
Rooms were very nice and very clean
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
I liked the cleanliness of the place as well as it being on Tunnel Rd. and off 40. The staff was clueless. I felt as tho there was a language barrier as well. Morning staff was some better.
Location, easy of getting to/from the hotel. Right beside train tracks and crossing.
Staff was helpful, service was quick, and the room and pool were VERY well kept.
Breakfast was okay and I appreciated the fact that the shower head had been raised. Our non smoking room REEKED of cigarette smoke. Yuck. Also I did not enjoy waking up to freight trains passing on train tracks located LITERALLY 25 Feet from my window (well hidden behind a tall hedge) not once or twice but FIVE TIMES THROUGHOUT THE NIGHT.
Nice clean and friendly....can't beat the price!!! No complaints
In room amenities were super and the quality of the appointments and furnishings were top notch. Wonderful soaking tub, beautiful shower, luxurious bedding, and super quiet. I loved that there was quiet air conditioning..not the loud whir of so many hotels. The staff in the restaurant were a little undertrained. The service in there was not superb as it was at the front desk and the valet service.
Great decor Pricey
Friendly staff. Good breakfast. Clean rooms. Cleaning staff came too early in the morning. No sign to put on door.
Clean, staff friendly, breakfast good and good location.
Rooms were clean, staff was nice and helpful, liked that there was coffee in the lobby in the morning and it was good. The breakfast was not good, the items were not bad, it just didn't taste good, not warm enough, not seasoned correctly, etc. Need a real food person in charge making people say YUM when they eat!
Comfortable rooms, great staff.
Rooms clean and staff helpful. Our last breakfast was busy but the staff were proactive in replacing items, rather than waiting inline for it to come out of the kitchen. Things were rather chaotic at our last breakfast - probably most of the hotel guests trying to eat at the same time, which was not down to the hotel.
Great service - the check-in desk receptionist was a delight. The breakfast was healthy. The rooms was quiet and roomy enough for three (including one baby).
In truth, we didn't check in until almost midnight, went to sleep, got up, showered and left. Not sure about any of the amenities. Room was very nice, clean, well appointed and I wouldn't hesitate to stay there again.
We were greeted with a beautiful mountain style hotel front and "bed and breakfast" style lobby. Noticed one house keeper cleaning the baseboards...That is something you don's see in hotels and was impressed. Very nice, very clean, great HOT breakfast!! Was in a convenient part of town, 10 min from downtown Asheville and about 10 from the Parkway. Will book again!
Clean room, good size, not too bad of a price.
Our stay at Country Inn & Suites was definitely worth the money & time, a highly recommended place to stay!
Hotel very clean, nice staff and ver good breakfast. Nothing
Rooms clean.. staff very helpful. Kids in room beside us very loud into the night..
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?
Clean. Quiet. Good location. No pool. Had to go to front desk to get exchange our dirty towels, etc for clean ones. Old ones had to be turned in before we could get new ones? Really.
THE DESK CLERK WAS EXCELLENT. PEOPLE WERE FRIENDLY AND THE SIZE OF THE ROOM WAS SUFFICIENT. THE CLERK GAVE US DISHES AND PANS THAT WE NEEDED WHICH MADE IT CONVENIENT AND CLEAN. WE LIKED HAVING KITCHEN FACILITIES. THE BED WASN'T VERY COMFORTABLE. THERE WAS NO SHAMPOO.
Attentive check-in. Clean. Easy to find. Good location Nothing. It was what I expected>
Only thing that was not exceptional were the pillows on the bed......they were not comfortable. Hardly enough to complain about though.
Love the staff; Valet-Steven, the catering manager Gunny , sales manager Tammy In the bathroom there's not enough counter space to put your toiletries, makeup bag etc when you're getting ready to go out or go to bed.
Actually really clean , comfortable , sits back from road so kind of have to look for it No
Nothing Room was filthy and exorbitantly over priced. I would never recommend it to anyone.
Location to interstate Hard to check out in the morning... No one at the front desk.
Very comfortable and clean. Very friendly and professional staff.
This guest did not leave comments about this hotel.
quiet and clean and a warm welcome upon my arrival in the pouring rain. Nothing. Only stayed there 8 hours
Convenient location, clean room A little pricey for the room, it was pet friendly but not much of a place to walk the dogs. Parking lot was small, little tough to negotiate with a large truck (full size 4 door truck)
Price was too high for this room that had very small windows and no balcony Breakfast area was very small and there was no place to sit, breakfast was not good
I loved the staff. Front desk was great! Love the location!! It's out of the middle of everything, but it also has great access to everything!
The staff super friendly. It had been stressful day and I checked in very late. It was pouring rain when I brought my bags in and I was soaked. As I headed for the elevator, the desk clerk called out to me and handed me a warm, dry towel. Super service!
This guest did not leave comments about this hotel.
Good breakfast selection. Ice machine on second floor was not working.