i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed... there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..
Location was very nice, excellent view from my room, desing.
Location is Good Guest relations knowledge is very poor
One of the best Hotel I ever seen.Thank you Enrico
The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.
Its not 5 star hotel max 1 star hotel,no service not clean and very bad staff
Just the dicoration Services, Rate
I enjoyed the stay in the hotel,it was with a perfect service,and a very nice hospitality,but I recommend wifi Internet to be present in the room instead of or with the cables
Very classy but pricey Hotel staff not too familiar with citys cultural centres
I didn't like much about the hotel, amman overall is a horrible place to visit there is not much to do in the city, you are better off finding a cheaper hotel to get the same horrible service. Well first off it took over an hour and a half to check me in, I made my reservation two days in advance, once I finally got my room key at 4am the room they gave me had some one in it!!! I have heard of this at small hotels but not sonething I would expect here. The service is sub par, the hotel is full of guys not one girl works including the housekeepers which is a little weird, the food sucks and is way overpriced, they have a bar but you can't go in unless you bring a girl. This place overall is just horrible, save your money I'm sure all the other hotels in Amman are this way but at least you won't have the sting of the high price tag.
The staff were all very friendly and helpful
quality was as I would expect from a sheraton
Rooms are spacious. Good and friendly service generally (and usually). I had the longest check in ever; 30mins, too long for a 2am check-in! They quoted me a higher price than originally booked. The room was smelly so they downgraded me, and I didn't get the promised upgrade for the rest of my stay. During check-out the price in my invoice was higher. I was then charged again on my credit card for a mistake after my departure!
Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.
Probably, the best of Sheraton Hotels I've ever visited. Since the first moment i checked-in till the last moment i checked-out. Absolutely amazing staff, caring, asking me at every chance if i need anything or if i have any compalints. When I asked them to help me on something they gave full attention and they gave me the best alternative. there was nothing i didnt like in the hotel.
Location and service Staff not always attentive, Baby cot was very poor
As a frequent traveler I have not noticed services out of the ordinary other hotel offer. In fact I had to visit Four Seasons to use their swimming pool as yours was not available. I was impressed with their facility. It seems that some of your managers lack the experience and courtesy to deal with guests (for an example arguing and assuming I am a naive person). One of the most irritating experience that with every service that I request the server demanded a tip (not verbally, but with body language), practically I had to pay almost about 40% of my bill as tips. The hotel has two swimming pool non of them was available
Club rm are very nice and coosy
Very nice hotel
Quite honestly the cleanest, most friendly hotel I have ever stayed at. I am from NC, USA and this place was definitely worth the $. it is very expensive but you wouldnt get that kind of service and perfection anywhere else. the spa is amazing, the pool has an amazing view.
The beds & specially the pillows were very comfortable. A welcome rest after a long flight into Amman. The service at the French quarter pub was not great.
It was very good..staff very good.We wanted Chinese food and there was a convention in the restaurant...so they accommodated us in the buffet restaurant and let us order from the Chinese menu and brought it to us The hotel was too hot
i stayed in the hotel for 5 days & i wasnt happy at all it realy doesnt deserve the 5 stars
Leaving The bathroom was filthy, the room smelled of smoke, there were mulitiple weddings with loud music, unruly guests until wee hours, I asked for an internet cable upon checkin-again with bell boy-and again walked down and asked at front desk for a cable. They told me they will have one sent right up! I never did get a cable!! No inroom drinking water supplied. Bar staff so rude, I left!
I was very pleased to stay at holiday inn in amman where I used to gother my collegues and friend.its site is very helpfull and easy to reach. I wish to have a daily paper
swimming pool The hotel were woundering about the price i got and they were not helpfull in thier service. I had to change my sweet due to so many problems in water, electrical and air conditioning systems.
noyhing at all is not how i a expect . the staff (reseption) thy are not organaiz & thy have apoor recpond .
the hotel not like befor
Room is spacious, lobby is nice and breakfast buffet is excellent. Bathrooms need renovation.
Very clean and new hotel, great customer service and great vale for what i paid- if i go to Jordan again I plan to stay there We were on the 1st floor so whenever there is a wedding party you could hear some noise but not too much however if you want an absolutely quite room ask for a room on 2nd floor or higher The gym hours for men are not practical it is only open for men from 8pm to 11:30 pm which did not work for me at all, for for women is is great form 8am to 8pm
It was all good, staff very friendly, spa is nice ,gym nice equipment, good trainer nice view , lobby is spacious
The breakfast was good I booked royal club but they told me there is a mistake in the booking web site
very friendly staff. location is good, just 5-10 min away from all the noise and the busy parts of the city. good gym even for the moderate athlete.
Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.
Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....
rooms aigned to me were old
Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.
The high level of services, breakfast and the typical eastern hospitality that allow you to feel pampered and relaxed.
Spacious nice room, nice breakfast. Upon arrival we upgraded to the Royal Club, we traveled with a kid and got babycot installed in the room while we enjoyed snacks at the royal lounge. Nice lobby area with live piano - sat there and played chess while listening to the music Major roadworks on the key road coming to the hotel - car navigation system was hardly a help during the last mile. Maybe a map on the web site would be a help
Heat was working even though i had it on A, the Heating was very loud
The staff were excellent and service could not be faulted. There were no means to book tours.
The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!
Service was great, we were upgrade with our room, food was great.Free internet.
The room was spacious, the beds were big
suited for business trip
Good facilities, but distant from the city center. The bar services needs some improvements.
The location was why we chose the hotel, but the service and facilities made it a pleasure. It is by far the best choice for Petra. (It's proximity to the ruins makes it worth the small price differential between it and other hotels)
everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy
it is relatively a quite clean hotel with nice staff.
The hotel has an excellent location in the center of town city and also between all 5 stars in the city. my stay was a weekend stay. The hotel had big rooms and nice view. with a reasonable price. good service,
Staff are very helpfull, Traders Vic Resturant is enjoyable The price of the Hotel's room is expensive comparing to other Hotels in Amman
Location Service and response can be significantly improved
The rooms were spacious. That is about all. the furniture is believed to be older than king tut. the hall ways need new carpets. The area where you eat breakfast is chaos. Oh, and i found a hair in the fried egg tray which is longer than my index finger!!! the hotel has no facilities whatsoever. The people who rated this five-star must have been blind or have not paid a visit a long ime ago. It is a 3-star -with luck!
Housekeeping staff was efficient, services provided were quick. Breakfast buffet was average, hardly anybody spoke English making it difficult to communicate. And I found the bathroom to be very shabby, not suitable for a 5-star hotel.
Water did not work in the morning. The internet also did not work in the morning. Difficult to get taxis. Difficult to exchange money.
I have gotten a good welcome specially the welcome drink.Another thing is the internet is completely free of charge which I thought is subject to an expensive charge. I think yuo should take a better photos for hotel's room.The hotel needs more refubrshment.
very good staff Bathroom quality very bad,,,
Location of the hotel. Breakfast buffet was not that great.
When we arrived, they claimed the reservation was canceled, then they provided a room. I would not know why such thing would happen.
cheap 5 stars and good location internet service usage, not 5 stars in cleanness
Location has to be more wellcomed !!
No thanks Please write at least 15 words No thing
1- the rate that is shown on booking.com doesn't include anything beside accomdation which where not stated at all when booking.. ( no access to anything .. no breakfest... everything u need to do at the hotel is done for extra very premium charges) 2- the exchange money rate at the hotel is complete a robbery 3- standard two bed rooms are so small 4- no cell phone coverage on the high floors which leads on using the room land line phone to make calls (again each phone call charges are at very premium prices)
Generally good end to end The cleanness of the WC and the less kits for washroom abd food
staff very helpful
Room comfort, staff at reception, the staff at breakfast restaurant were not enough, so the servise was a little slow and not ver prompt although they were very polite.
Clean, Good services, excellent staff, quiet. Excellent location. Expensive and breakfast was decidedly average. If breakfast was not free, no one would pay for it.
The room was excellent . The internet is too expensive , 5JD / hour or 17 JD/day is too much I think.
Room was great, service good, breakfast plentiful and fresh, Check in and out was quick and without any problems. Food from room service was excellent, but did not get any cutlery with it. Overall my stay was excellent There was nothing I did not like.
everything I needed and expected was available, a good choice as recomended to me
The Value of money is Okay This is not a 5 Stars Hotel at all. I am not sure how Tourism Authority in Jordan give them 5 stars rating. In my opinion it is 3 stars Only. WiFi is horrible and as a business traveler, I coudlnt do much of my work because of that.
We liked the friendly staff and the free Wi-Fi. Only one socket in the room