Hotéis em Amã

Location is Good Guest relations knowledge is very poor

i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed... there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..

The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.

Its not 5 star hotel max 1 star hotel,no service not clean and very bad staff

quality was as I would expect from a sheraton

Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.

swimming pool The hotel were woundering about the price i got and they were not helpfull in thier service. I had to change my sweet due to so many problems in water, electrical and air conditioning systems.

The beds & specially the pillows were very comfortable. A welcome rest after a long flight into Amman. The service at the French quarter pub was not great.

Leaving The bathroom was filthy, the room smelled of smoke, there were mulitiple weddings with loud music, unruly guests until wee hours, I asked for an internet cable upon checkin-again with bell boy-and again walked down and asked at front desk for a cable. They told me they will have one sent right up! I never did get a cable!! No inroom drinking water supplied. Bar staff so rude, I left!

the hotel not like befor

Nothing Everything

It was very good..staff very good.We wanted Chinese food and there was a convention in the restaurant...so they accommodated us in the buffet restaurant and let us order from the Chinese menu and brought it to us The hotel was too hot

noyhing at all is not how i a expect . the staff (reseption) thy are not organaiz & thy have apoor recpond .

Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....

Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.

rooms aigned to me were old

The breakfast was good I booked royal club but they told me there is a mistake in the booking web site

lobby no

suited for business trip

everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy

The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!

very good staff Bathroom quality very bad,,,

Staff are very helpfull, Traders Vic Resturant is enjoyable The price of the Hotel's room is expensive comparing to other Hotels in Amman

Water did not work in the morning. The internet also did not work in the morning. Difficult to get taxis. Difficult to exchange money.

Location Service and response can be significantly improved

The rooms were spacious. That is about all. the furniture is believed to be older than king tut. the hall ways need new carpets. The area where you eat breakfast is chaos. Oh, and i found a hair in the fried egg tray which is longer than my index finger!!! the hotel has no facilities whatsoever. The people who rated this five-star must have been blind or have not paid a visit a long ime ago. It is a 3-star -with luck!

Generally good end to end The cleanness of the WC and the less kits for washroom abd food