Avaliações de viajantes
AVALIAÇÃO GERAL
8,5
Excelente
Baseado em 2 828 avaliações
No geral
8,6
Embarque
8,6
Comfort
8,3
Tripulação
8,9
Entretenimento
8,5
Comida
8,2
Encontra voos baratos na Air New Zealand
Ida e volta
Económica
Informações sobre Air New Zealand
| Código IATA | NZ |
|---|---|
| Rotas | 176 |
| Rota principal | Wellington to Auckland Internacional |
| Aeroportos em que opera | 50 |
| Aeroporto principal | Auckland Internacional |
Avaliações recentes
Classificação
643
266
138
45
36
-
10,0
Prós: Crew all did a good job
Contras: Nothing - it was good!
avaliação de
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10,0
Contras: Baggage allowance is lower than most other airlines
avaliação de
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10,0
Prós: The crew was excellent and we appreciated the ability to change seats after takeoff.
avaliação de
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8,6
Prós: the cushion to sleep on
Contras: the blanket
avaliação de
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7,6
Prós: The crew were lovely - friendly and polite!
Contras: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
avaliação de
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9,0
Prós: Turboprop, smaller plane, boarding stairs - always fun.
avaliação de
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9,6
Prós: Comfortable seats.
avaliação de
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6,0
Prós: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th
Contras: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
avaliação de
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9,2
Contras: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
avaliação de
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10,0
Prós: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Contras: Nothing.
avaliação de
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6,0
Contras: Repeatedly delayed, almost missed my next flight
avaliação de
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9,0
Prós: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Contras: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
avaliação de
-
10,0
Prós: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Contras: Could not fault anything
avaliação de
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8,3
Contras: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
avaliação de
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5,6
Prós: Crew was nice.
Contras: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.
avaliação de
-
8,0
Prós: You get what you pay for. Can't complain.
avaliação de
-
9,3
Prós: On time. Like the 787.
Contras: The vegetarian evening meal.
avaliação de
-
10,0
Prós: great seats + wifi. Was treated like a human being.
avaliação de
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6,6
Prós: Seat was too narrow
Contras: See above
avaliação de
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9,3
Prós: The employees of Air New Zealand always make our trips excellent.
Contras: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
avaliação de
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6,8
Contras: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
avaliação de
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8,4
Prós: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
avaliação de
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9,6
Contras: The food tasted good and was fresh, however, the presentation was a bit stodgy.
avaliação de
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0,0
Prós: We did not fly on this flight.
Contras: We did not fly on this flight.
avaliação de
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9,3
Prós: The crew were very friendly and responsive to all requests.
avaliação de
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9,6
Prós: The crew is consistently wonderful!
avaliação de
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8,0
Prós: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
avaliação de
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10,0
Contras: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
avaliação de
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9,6
Prós: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
avaliação de
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6,6
Prós: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Contras: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
avaliação de
-
8,0
Prós: All great, except limited entertainment and wifi was n.a.
Contras: Wifi, I was on replacement aircraft and no wifi for the whole flight
avaliação de
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2,0
Prós: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Contras: Improve customer services
avaliação de
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10,0
Prós: The crew was very hospitable and friendly
Contras: Nothing
avaliação de
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10,0
Prós: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
avaliação de
-
10,0
Prós: Only a 25 minute flight
Contras: Nothing
avaliação de
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10,0
Prós: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Contras: Nothing
avaliação de
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10,0
Prós: The corn chips!
avaliação de
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5,3
Prós: Entertainment and board WiFi excellent
Contras: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
avaliação de
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8,0
Prós: I really enjoyed the food as always and overall, I felt very comfortable
Contras: I enjoyed my experience overall.
avaliação de
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8,0
Prós: I like how everything went to be honest. No complaints :)
Contras: I enjoyed it all :)
avaliação de
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3,3
Prós: Not much
Contras: The seat I had booked and was confirrmed was not available, double booked.
avaliação de
-
0,0
Prós: Hasn’t occurred yet
Contras: Hasn’t occurred yet
avaliação de
-
0,0
Prós: See previous notes.
Contras: See previous notes.
avaliação de
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10,0
Prós: Well coordinated loading of plane. Good food service. Well informed..
Contras: Nothing..
avaliação de
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6,6
Prós: Very helpful in getting on board luggage stowed, attractive interior
Contras: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
avaliação de
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9,6
Prós: The crew was lovely
avaliação de
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7,3
Prós: Crew was great, plane was modern and clean
Contras: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
avaliação de
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2,0
Contras: I was turned away at the gate and was unable to board the plane. It was an awful experience!
avaliação de
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9,2
Prós: The seat is very comfortable And the crew is very nice and helpful
Contras: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
avaliação de
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10,0
Contras: Nothing really.
avaliação de
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8,0
Prós: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Contras: I paid for seats, but there is no record of my purchase at NZ air.
avaliação de
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9,3
Prós: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Contras: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
avaliação de
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10,0
Prós: The crew
avaliação de
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10,0
Prós: Everything.
Contras: Nothing.
avaliação de
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10,0
Prós: Everything. Air NZ has the best Premium Economy class in the sky.
Contras: All good.
avaliação de
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10,0
Prós: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Contras: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
avaliação de
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2,0
Contras: Terrible service and all around outcome. Would not fly Air New Zealand again
avaliação de
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6,6
Prós: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Contras: Only the take off from the flight. It made me dizzy and nautious.
avaliação de
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5,6
Prós: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Contras: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
avaliação de
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9,3
Contras: Breakfast was not tasty. Options could have been better.
avaliação de
Estado do voo
Mapa de rotas da Air New Zealand
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
5187
Palmerston North
PMR
Christchurch
CHC
5002
Napier
NPE
Auckland
AKL
5030
New Plymouth
NPL
Auckland
AKL
8300
Nelson (Nova Zelândia)
NSN
Wellington
WLG
5100
Palmerston North
PMR
Auckland
AKL
5145
Auckland
AKL
Tauranga
TRG
5367
Wellington
WLG
Christchurch
CHC
5828
Wellington
WLG
Hamilton
HLZ
8064
Nelson (Nova Zelândia)
NSN
Auckland
AKL
8282
Wellington
WLG
Gisborne
GIS
8238
Wellington
WLG
Rotorua
ROT
5644
Queenstown
ZQN
Christchurch
CHC
449
Auckland
AKL
Wellington
WLG
5625
Hamilton
HLZ
Christchurch
CHC
5811
Hamilton
HLZ
Wellington
WLG
5706
Invercargill
IVC
Christchurch
CHC
8851
Nelson (Nova Zelândia)
NSN
Christchurch
CHC
5126
Tauranga
TRG
Auckland
AKL
603
Wellington
WLG
Queenstown
ZQN
8720
Blenheim
BHE
Wellington
WLG
5330
Christchurch
CHC
Wellington
WLG
8725
Wellington
WLG
Blenheim
BHE
8303
Wellington
WLG
Nelson (Nova Zelândia)
NSN
5107
Auckland
AKL
Palmerston North
PMR
8208
Blenheim
BHE
Auckland
AKL
8160
Gisborne
GIS
Auckland
AKL
8167
Auckland
AKL
Gisborne
GIS
8075
Auckland
AKL
Nelson (Nova Zelândia)
NSN
5757
Christchurch
CHC
Dunedin
DUD
5717
Christchurch
CHC
Invercargill
IVC
5856
Christchurch
CHC
Nelson (Nova Zelândia)
NSN
5744
Dunedin
DUD
Christchurch
CHC
5681
Wellington
WLG
Dunedin
DUD
5798
Wellington
WLG
New Plymouth
NPL
8275
Kerikeri
KKE
Auckland
AKL
8251
Tauranga
TRG
Wellington
WLG
8252
Wellington
WLG
Tauranga
TRG
8217
Whangarei
WRE
Auckland
AKL
8831
Hokitika
HKK
Christchurch
CHC
8797
New Plymouth
NPL
Wellington
WLG
5593
Auckland
AKL
Napier
NPE
8830
Christchurch
CHC
Hokitika
HKK
5884
Wellington
WLG
Napier
NPE
5178
Christchurch
CHC
Palmerston North
PMR
408
Wellington
WLG
Auckland
AKL
604
Queenstown
ZQN
Wellington
WLG
697
Auckland
AKL
Invercargill
IVC
8289
Gisborne
GIS
Wellington
WLG
696
Invercargill
IVC
Auckland
AKL
8235
Rotorua
ROT
Wellington
WLG
8771
Napier
NPE
Christchurch
CHC
8807
Tauranga
TRG
Christchurch
CHC
8093
Auckland
AKL
Taupo
TUO
81
Auckland
AKL
Hong Kong
HKG
8266
Auckland
AKL
Kerikeri
KKE
8220
Auckland
AKL
Whangarei
WRE
5657
Christchurch
CHC
Queenstown
ZQN
8193
Wellington
WLG
Timaru
TIU
8201
Auckland
AKL
Blenheim
BHE
5035
Auckland
AKL
New Plymouth
NPL
8149
Auckland
AKL
Rotorua
ROT
571
Auckland
AKL
Christchurch
CHC
522
Christchurch
CHC
Auckland
AKL
8767
New Plymouth
NPL
Christchurch
CHC
5628
Christchurch
CHC
Hamilton
HLZ
8782
Christchurch
CHC
Rotorua
ROT
8785
Rotorua
ROT
Christchurch
CHC
124
Melbourne
MEL
Auckland
AKL
8192
Timaru
TIU
Wellington
WLG
639
Auckland
AKL
Queenstown
ZQN
914
Brisbane
BNE
Ilha Norfolk
NLK
915
Ilha Norfolk
NLK
Brisbane
BNE
616
Queenstown
ZQN
Auckland
AKL
289
Auckland
AKL
Xangai
PVG
8774
Christchurch
CHC
Napier
NPE
5883
Napier
NPE
Wellington
WLG
680
Dunedin
DUD
Wellington
WLG
8768
Christchurch
CHC
New Plymouth
NPL
103
Auckland
AKL
Sydney
SYD
8800
Christchurch
CHC
Tauranga
TRG
123
Auckland
AKL
Melbourne
MEL
8872
Invercargill
IVC
Wellington
WLG
8877
Wellington
WLG
Invercargill
IVC
913
Ilha Norfolk
NLK
Sydney
SYD
142
Brisbane
BNE
Auckland
AKL
147
Auckland
AKL
Brisbane
BNE
993
Apia
APW
Auckland
AKL
952
Auckland
AKL
Nadi
NAN
953
Nadi
NAN
Auckland
AKL
102
Sydney
SYD
Auckland
AKL
973
Nuku‘alofa
TBU
Auckland
AKL
8156
Rotorua
ROT
Auckland
AKL
912
Sydney
SYD
Ilha Norfolk
NLK
8094
Taupo
TUO
Auckland
AKL
4
Auckland
AKL
Los Angeles
LAX
3
Los Angeles
LAX
Auckland
AKL
676
Dunedin
DUD
Auckland
AKL
671
Auckland
AKL
Dunedin
DUD
946
Auckland
AKL
Rarotonga
RAR
945
Rarotonga
RAR
Auckland
AKL
90
Tóquio
NRT
Auckland
AKL
99
Auckland
AKL
Tóquio
NRT
80
Hong Kong
HKG
Auckland
AKL
Principais aeroportos em que a Air New Zealand opera
- Aeroporto de Auckland Internacional (AKL)
- Aeroporto de Wellington (WLG)
- Aeroporto de Christchurch (CHC)
- Aeroporto de Nelson (Nova Zelândia) (NSN)
- Aeroporto de Napier Hawkes Bay (NPE)
- Aeroporto de Tauranga (TRG)
- Aeroporto de Palmerston North (PMR)
- Aeroporto de Queenstown Intl (ZQN)
- Aeroporto de Dunedin (DUD)
- Aeroporto de New Plymouth (NPL)
- Aeroporto de Hamilton (HLZ)
- Aeroporto de Blenheim (BHE)
- Aeroporto de Sydney (SYD)
- Aeroporto de Rotorua (ROT)
- Aeroporto de Invercargill (IVC)
Informações de contacto da Air New Zealand
- NZ Código IATA
- +64 800 747 777 Liga
- airnewzealand.eu Visita
Política de cancelamentos da Air New Zealand
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a Air New Zealand continuará a atualizar as suas políticas em conformidade. Contacta diretamente a Air New Zealand para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da Air New Zealand está disponível aqui: Alertas e Políticas de Viagem da Air New Zealand
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.