Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Tranquil and relaxing Location is not exactly perfect.
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
Excellent well run 5* hotel lack of a beach nearby
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
as áreas de jardim e piscina.tranquilidade.o buffet de peq.almoço e jantar mt satisfatório a qualidade péssima dos colchoes.
bom hotel para relaxar,muito bem situado e junto a uma praia sossegada.grande variedade nos seus menus e funcionarios prestetivos.recomendo para quem tem crianças,para alem dos espaços para brincar ainda tens espectaculos....enfim uma boa escolha
Do conforto dos quartos com boa dimensão Não gostei da quaidade da comida apresentada
Do profissionalismo, empenho e simpatia do animador João Marinho.
O Quarto, o pequeno almoço e a decoração. O staff do restaurante. Descordenado e pouco atento.
Espaço e características do hotel
A vista para as montanhas do quarto, as piscinas eram muito boas, o explendido buffet Tornar o bar do hall mais acolhedor separado do restante espaço e entretenimentos de melhor qualidade
Everything was perfect! I was very surprised when I was offered an apartment in bungalow. The food is very delicious and various. Free wi-fi is extremely low...
Great hotel for familys with young children, separate bugaloes gives feel of more privacy, lots of children facilites and activites
Reception manager helpful and flexible about the location of our bungalow: first was too close to pool; second bungalow towards the back and higher up the ground suited us better. Stayed half-pension, breakfast and dinner were ok. Dinner drinks were extra, but not too expensive. Pool was nice: shallow part for children, no scramble for lounge chairs and towels. Best part: Kinderanimation (children's entertainment)! Animation team primarily German, but they also engaged with English- and Spanish-speaking children. Our 5-year old loved it: when not swimming, he was at supervised play room or grounds; and 'Kinderdisco' every night. We bought their CDs so our son can sing and dance to the Animation music at home. Most cakes for buffet dessert pretty much tasted the same, after a week of eating at the restaurant.
When I registered by distaste for the bungalow presentation and position the staff were extremely helpful in repositioning my family. The bungalows
This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended. Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.
not consistent service at lunchbar at lunch time. Otherwise no complaints
It was very luxurious and the facilities are excellent.
Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!
The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception). If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.
Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect The hotel is situated far away from the sea and from the city center.
Nordac walking, some other keep fit routines and massage Lack of vegetarian options on menus
The sea view and balcony. The size of the bed and room.
The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one! The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.
The comfort, friendleness of the staff and the spa. Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.
very friendly atmosphere, staff very helpfull, nothing to complain!
The atmosphere was very relaxing and the area where the hotel was located was pleasant. The facilities were great and the staff went about their duties in a friendly but discreet manner. The breakfast buffet was extensive and very enjoyable. Decor was palatial. Really enjoyed our stay.
Well designed, high quality hotel. Swimming pool excellent. Very good location close to the beach in a nice area. For a 5 star hotel the food, though perfectly acceptable, was not quite of the same quality as we have encountered on our previous visits to the Canaries.
cappuccino (with milk) bad coffee at breakfast. No cappuccino
Beautiful hotel and lovely staff
Very nice place. All the ingredients for an excellent stay are present. Special grading for the wonderful breakfast buffet. Never experienced such a choice of good and fresh food. Never been disappointed during our stay.
position bar products,old type cocktails
Great location and value for the money. The spa personnel.
Breakfast buffet was fantastic. Staff very friendly but repectful.
The El Mirador was luxury personified...very quiet but we had a fabulous stay there. One note, eat at the Torre Mirador restaurant just below the hotel...again fabulous with brilliant music.
Location Unfortunately, the booking was not received and we were put a room we had not requested. A lot of mix up and ended up paying more than the original quote. Always use Booking.com and always this hotel, so this experience was a little disappointing as we had to change rooms during our short stay
The hotel itself is absolutely great in a fantastic position
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
room was great, very clean and spacious. Nice walk to the beaches close to playa de las america.Staff is very formal
Although the hotel was only 35% full the sunbathing area on the lawned area as well as by the poolside was excellent and spacious. The breakfast was well provided for with free champagne if you wanted it. The prices charged for drinks and snacks were expensive, which we were warned about by the locals! I.E. 4.5 euros for half a litre of bottled water, which resulted in many people going to the local spa, across the road and stocking up with provisions, slightly embarassing when re- entering through the main entrance but unusally the staff did nit seem to mind this and on a good note we were actually provided with an empty 2nd fridge in our room, which we were told was for our own personal use
The tranquil atmosphere, we went to relax and we did.
Location, comfort, peace and quiet in the rooms, beds, efficency of the staff and the hotel had a nice feel to it. Too many noisy children and having to struggle to secure a sun lounger from the Saturday onwards. Also, the restaurants and refreshments at the hotel were very expensive.
Staff were very friendly and the facilities were very good Restaurants were mixed. Food very good in Japanese, but service was appalling.
Excellent breakfast buffet, Great Spa with friendly professional therapists Staff/ service in Breakfast Room. Felt if you were not in a Club Room you were ignored
Very relaxing Too far out, not much going on in the area
Big room, good bed View could have been better
Nice, spacious room.Beautiful swimming pools, Very good breakfast buffet.Quiet.Beatiful location next to La Caleta with good walking possibilities along the seaside. Mediocre restaurants. Drinks and food expensive.Premium De Luxe Room with sea view: somewhat poor view of the sea and closed in balcony.Better towels.
Excellent hotel; perfect location; very good animation for kids
1 - Poucos portugueses. È um hotel muito frequentado por Ingleses e Franceses. Encontrei apenas dois casais portugueses. 2 - Em 3 dos 5 dias encontramos camarão para jantar no buffet. A qualidade da comida foi surpreendente. A escolha muito variada. 3 - A animação do hotel e as suas respectivas actividades diárias foram excelentes para fazer levantar da espreguiçadeira. 4 - Quartos bem limpos, silenciosos, ar condicionado funciona apenas para ceder frio ao espaço (o cliente apenas seleciona a velocidade adeq) Aspectos negativos tenho apenas a referir um erro de comunicação entre o hotel e o booking.com. O hotel diz que não recebeu a confirmação do booking.com para um quarto duplo naquele dia. Ao fim de 40 minutos, a reserva foi confirmada e finalmente foi-nos atribuido um quarto. Outro aspecto negativo comparativamente a outros hoteis, prende-se com a qualidade da agua das piscinas. Penso que a agua não estava tão transparente quanto deveria estar. Via-se inclusive alguma falta de limpeza junto da pirâmide na piscina maior. Ambas as piscinas tinham a mesma temperatura. Aprox. 24ºC.
ambiente simpatico, qualidade da comida e do funcionamento do tudo incluido muito bom, muito boa postura de todos os funcionarios....
Gostei muito dos espectaculos à noite e os animadores eram divertidos. No geral foi tudo muito bom.
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
Buffet meals are wonderful. No negative points.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
Finally relaxation and offload -
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
room was very comfortable and clean, beautiful garden and very pleasure staff.
good amenities with great friendly staff. location. too far away for me. cold, poor quality food
1. Wonderful panorama - the Breeze bar :) 2. Palm trees 3. Cats It would be probably good to improve the catering sevices for "all inclusive" type of tourists, as there were a few cases when the food suply was not sufficient for everyone at peak times. In general, everything was delicious and the personnel in the restaurant were especially polite and kind. Thank you for everything.
good location, beautiful ocean views, friendly reception staff. good choice of food. cold water in swiming pools
location and very nice view as all inclusive hotel it should have the drinks in minibar in every room, the rooms equipment and bad need to be renovated
the gardens, food, and the parrot Paco :)
amazing view from balcony, staff always ready to help, food, pools well maintained, garden arrangement maybe it would be a good idea to have king size beds in some rooms which also should be more comfortable
The food was v good and the facilities were good It was reasonably placed for the sea with a 10 min walk but needed to be fit for the walk A family hotel and noisy in Dining room and some parents used Terrace bar as a creche
The staff was so impolite
Fabulous views from bar, restaurant, pool over the whole bay! Even in the evening you can just sit down outside on the terraces overlooking all the lights en the stars ... as background during day and night never loud music... or radio's .. at the terraces on the bar was always easy listening jazzy music what pleased young and old hotelguests! I heard that last year (and before) there were allways fresh white napkins at the restaurant - now there were washable (plastified) clothes... also your received in the past (as a regular guest ) every day a journal in your language it.s a pity they dont do anymore those little things .....
Location and layout was excellent, as was condition of buildings and rooms Dining area background music pathetic, generally room was too warm, yet windows stayed shut. There is a butiful open access to the pool area but doors stayed shut, it would have been nice to eat in the open or have the appearance of being open.
No geral é um bom hotel. O barulho durante a noite de alguns clientes (sobretudo jovens) e o pessoal do hotel pouco ou nada fazia para o resolver. A limpeza matinal da piscina faz com q abra tarde.
o pequeno almoço e mesmo muito muito bom! bem como o jantar... muito limpo. pena que o preço seja tão inflacionado e a piscina deixa a desejar... mas em suma vale a pena!
Gostamos muito do simpatia e eficácia dos funcionários. As refeições eram de qualidade e em quantidade. Os quartos poderiam ser remodelados. Poderia haver uma zona da piscina mais baixa para as pessoas que não sejam muito altas.
A gentileza dos funcionários e a sua disponibilidade. A comida era excelente com bastante variedade e sempre disponivél. O ambiente familiar principalmente para quem tem crianças pequenas. Os quartos deveriam ser remodelados e a zona da piscina encerrada á noite, pois os turistas que ficam após os espectáculos provocam algum barulho.
Comida muito boa e variada, boa localização, simpatia dos funcionários. Serviços do hotel, toalhas, ferro de engomar etc. Piscina uma bocadinho degradada.
serviço de Quartos, piscina empregados e Buffet.
Boa alimentação, animações constantes e pormenores e muita qualidade. Gostei mito do hotel.
pequeno almoço e jantar. os preços fora do regime de tudo incluido são excessivos.
Simpatia dos funcionarios e qualidade geral do hotel