The sea view and balcony. The size of the bed and room.
The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one! The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.
not consistent service at lunchbar at lunch time. Otherwise no complaints
Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!
This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended. Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.
It was very luxurious and the facilities are excellent.
The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception). If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.
Nordac walking, some other keep fit routines and massage Lack of vegetarian options on menus
Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect The hotel is situated far away from the sea and from the city center.
The comfort, friendleness of the staff and the spa. Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.
room was very comfortable and clean, beautiful garden and very pleasure staff.
Buffet meals are wonderful. No negative points.
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
Finally relaxation and offload -
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
The tranquil atmosphere, we went to relax and we did.
Staff were very friendly and the facilities were very good Restaurants were mixed. Food very good in Japanese, but service was appalling.
Nice, spacious room.Beautiful swimming pools, Very good breakfast buffet.Quiet.Beatiful location next to La Caleta with good walking possibilities along the seaside. Mediocre restaurants. Drinks and food expensive.Premium De Luxe Room with sea view: somewhat poor view of the sea and closed in balcony.Better towels.
Excellent breakfast buffet, Great Spa with friendly professional therapists Staff/ service in Breakfast Room. Felt if you were not in a Club Room you were ignored
Big room, good bed View could have been better
room was great, very clean and spacious. Nice walk to the beaches close to playa de las america.Staff is very formal
Excellent hotel; perfect location; very good animation for kids
Very relaxing Too far out, not much going on in the area
Although the hotel was only 35% full the sunbathing area on the lawned area as well as by the poolside was excellent and spacious. The breakfast was well provided for with free champagne if you wanted it. The prices charged for drinks and snacks were expensive, which we were warned about by the locals! I.E. 4.5 euros for half a litre of bottled water, which resulted in many people going to the local spa, across the road and stocking up with provisions, slightly embarassing when re- entering through the main entrance but unusally the staff did nit seem to mind this and on a good note we were actually provided with an empty 2nd fridge in our room, which we were told was for our own personal use
Location, comfort, peace and quiet in the rooms, beds, efficency of the staff and the hotel had a nice feel to it. Too many noisy children and having to struggle to secure a sun lounger from the Saturday onwards. Also, the restaurants and refreshments at the hotel were very expensive.
Do profissionalismo, empenho e simpatia do animador João Marinho.
bom hotel para relaxar,muito bem situado e junto a uma praia sossegada.grande variedade nos seus menus e funcionarios prestetivos.recomendo para quem tem crianças,para alem dos espaços para brincar ainda tens espectaculos....enfim uma boa escolha
as áreas de jardim e piscina.tranquilidade.o buffet de peq.almoço e jantar mt satisfatório a qualidade péssima dos colchoes.
Do conforto dos quartos com boa dimensão Não gostei da quaidade da comida apresentada
O Quarto, o pequeno almoço e a decoração. O staff do restaurante. Descordenado e pouco atento.
A vista para as montanhas do quarto, as piscinas eram muito boas, o explendido buffet Tornar o bar do hall mais acolhedor separado do restante espaço e entretenimentos de melhor qualidade
Espaço e características do hotel
Good hotel, really different (positive) from others in that area, nice pool area.
The design of the room. Good breakfast Even thought I payed for a room with spa circuit, when I got there I found out that the turkish bath that was supposed to be included in the spa, was not working. As I had no spa, I asked to the hotel staff to pay only the room and not the spa, but they refused. I found this as a lack of respect for the clients.
Location: very near to beach, shopping, walking avenue, beautifull garden,food: buffet excellent Gym facilities: old from the 8o ties, promoted as belonging to the hotel,but the first thing when you enter the staff of gym will warn the client: " the spa and gym is independant and not belonging to the hotel" for gym you have to pay: 7 euro: a real shame.
Good room, excellent breakfast with rich choice of meals, friendly/helpful hotel staff, good location, relaxing atmosphere. We were able to check in quite early in the morning. Relatively cold water is saltwater swimming pool (freshwater pool was ok), overpriced "Las Rocas" restaraunt; automated doors to seaside promenade sometimes were not working
Services and architecture
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
Tranquil and relaxing Location is not exactly perfect.
Excellent well run 5* hotel lack of a beach nearby
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
amazing view from balcony, staff always ready to help, food, pools well maintained, garden arrangement maybe it would be a good idea to have king size beds in some rooms which also should be more comfortable
Fabulous views from bar, restaurant, pool over the whole bay! Even in the evening you can just sit down outside on the terraces overlooking all the lights en the stars ... as background during day and night never loud music... or radio's .. at the terraces on the bar was always easy listening jazzy music what pleased young and old hotelguests! I heard that last year (and before) there were allways fresh white napkins at the restaurant - now there were washable (plastified) clothes... also your received in the past (as a regular guest ) every day a journal in your language it.s a pity they dont do anymore those little things .....
The staff was so impolite
Location and layout was excellent, as was condition of buildings and rooms Dining area background music pathetic, generally room was too warm, yet windows stayed shut. There is a butiful open access to the pool area but doors stayed shut, it would have been nice to eat in the open or have the appearance of being open.
1. Wonderful panorama - the Breeze bar :) 2. Palm trees 3. Cats It would be probably good to improve the catering sevices for "all inclusive" type of tourists, as there were a few cases when the food suply was not sufficient for everyone at peak times. In general, everything was delicious and the personnel in the restaurant were especially polite and kind. Thank you for everything.
The food was v good and the facilities were good It was reasonably placed for the sea with a 10 min walk but needed to be fit for the walk A family hotel and noisy in Dining room and some parents used Terrace bar as a creche
location and very nice view as all inclusive hotel it should have the drinks in minibar in every room, the rooms equipment and bad need to be renovated
good amenities with great friendly staff. location. too far away for me. cold, poor quality food
good location, beautiful ocean views, friendly reception staff. good choice of food. cold water in swiming pools
the gardens, food, and the parrot Paco :)
Well designed, high quality hotel. Swimming pool excellent. Very good location close to the beach in a nice area. For a 5 star hotel the food, though perfectly acceptable, was not quite of the same quality as we have encountered on our previous visits to the Canaries.
Very nice place. All the ingredients for an excellent stay are present. Special grading for the wonderful breakfast buffet. Never experienced such a choice of good and fresh food. Never been disappointed during our stay.
very friendly atmosphere, staff very helpfull, nothing to complain!
position bar products,old type cocktails
The atmosphere was very relaxing and the area where the hotel was located was pleasant. The facilities were great and the staff went about their duties in a friendly but discreet manner. The breakfast buffet was extensive and very enjoyable. Decor was palatial. Really enjoyed our stay.
Beautiful hotel and lovely staff
cappuccino (with milk) bad coffee at breakfast. No cappuccino
Breakfast buffet was fantastic. Staff very friendly but repectful.
Great location and value for the money. The spa personnel.
Simpatia de alguns funcionarios e a relação qualidade preço
Comida boa e variada; Preço-qualidade; Os ferry-boats que partem da doca em frente fazem algum barulho logo pela manhã
Entretenimento variado, sua variadade no buffet e pessoal simpatico, coerente e prestavel. Preços de bar.
ambiente simpatico, qualidade da comida e do funcionamento do tudo incluido muito bom, muito boa postura de todos os funcionarios....
Gostei muito dos espectaculos à noite e os animadores eram divertidos. No geral foi tudo muito bom.
1 - Poucos portugueses. È um hotel muito frequentado por Ingleses e Franceses. Encontrei apenas dois casais portugueses. 2 - Em 3 dos 5 dias encontramos camarão para jantar no buffet. A qualidade da comida foi surpreendente. A escolha muito variada. 3 - A animação do hotel e as suas respectivas actividades diárias foram excelentes para fazer levantar da espreguiçadeira. 4 - Quartos bem limpos, silenciosos, ar condicionado funciona apenas para ceder frio ao espaço (o cliente apenas seleciona a velocidade adeq) Aspectos negativos tenho apenas a referir um erro de comunicação entre o hotel e o booking.com. O hotel diz que não recebeu a confirmação do booking.com para um quarto duplo naquele dia. Ao fim de 40 minutos, a reserva foi confirmada e finalmente foi-nos atribuido um quarto. Outro aspecto negativo comparativamente a outros hoteis, prende-se com a qualidade da agua das piscinas. Penso que a agua não estava tão transparente quanto deveria estar. Via-se inclusive alguma falta de limpeza junto da pirâmide na piscina maior. Ambas as piscinas tinham a mesma temperatura. Aprox. 24ºC.
A forma como me responderam quando perguntei se podia fazer o check-out mais tarde uma vez que só precisava de sair do hotel por volta das 15hrs.
Hotel limpo, empregados simpáticos, comida saborosa. Variedade nas sobremesas.
Quartos confortáveis, excelentes vistas e boas áreas comuns entre as quais destaco a piscina. Embora a qualidade geral da comida seja bastante razoável, penso que o restaurante deveria oferecer maior variedade.
Simpatia dos colaboradores. O levantar cedo para garantir guarda sol.
localização, instalações, piscina climatizada
funcionarios muito eficientes e extremamente simpáticos, optimo quarto renovado exelente vista mar, exelente limpeza, optima piscina(com nadador salvador e sempre muito limpa), comida muito boa (com excepção das sobremesas). Localização na marginal e praia a 10 min a pé. o Spa é pequeno ,tem bom aspecto mas possui algumas falhas como pouca força nos jactos de água, pouca diferença de temperatura entre piscinas de quente e frio. Para quem quer umas férias com Spa não recomendo porque o efeito terapeutico não é grande.
piscina e ambiente envolvente, quartos limpos e arrumados, empregados simpaticos e sempre prestaveis
Espaço ao ar livre
A vista do quarto, as refeições e a limpeza. Sala de refeição muito grande e sempre muito cheia. Vi alguns idosos perdidos á procura da sua mesa.
The El Mirador was luxury personified...very quiet but we had a fabulous stay there. One note, eat at the Torre Mirador restaurant just below the hotel...again fabulous with brilliant music.
The hotel itself is absolutely great in a fantastic position
Location Unfortunately, the booking was not received and we were put a room we had not requested. A lot of mix up and ended up paying more than the original quote. Always use Booking.com and always this hotel, so this experience was a little disappointing as we had to change rooms during our short stay
do hotel, da paisagem do buffet....
bem localisado,bom pessoal,espaços maravilhosos boa comida para todos os gostos,boas piscinas,nada de barulhos ,pessoal atencioso nada a reclamar
Desde a amabilidade e cortesia dos funcionarios às instalaçoes do hotel, foi tudo muito bom. A piscina é fabulosa e muito espaçosa. A comida do buffet é muito variada e bem confeccionada. Os animadores são excelentes na interacção com os hóspedes. A nível geral a nossa estadia foi muito agradável.
Gostei da sua localização e do serviço prestado
boa localização junto á praia, limpo e confortável. comida no restaurante excelente, com muita variedade e qualidade e sem grande confusão. ambiente na piscina agradável. funcionário da recepção excelente!!! preço da bebidas ao jantar é muito elevado (ex. H2O 500ml=2€; coca cola 200ml = 2,70€). apesar de ser proibido reservar espreguiçadeiras na piscina, muita gente reserva com as toalhas do hotel... muito irritante...
Localização, Conforto, Limpeza Check in com um formulário muito extensivo.
a piscina, a proximidade da praia.
Não é, definitivamente, um hotel de 4 estrelas. Os quartos são velhíssimos, a TV é de 37 cms, como se põe nas cozinhas, as casas de banho têm os azulejos todos partidos, o tecto torto, o chuveiro mto velho tb... As horas de refeição mais se assemelham a uma feira: centenas de pessoas famintas e sem o mínimo de educação e respeito. Enfim, uma experiência a não repetir!!!
O pessoal do hotel era muito simpático e prestável. A localização do mesmo era muito central o que é sempre agradável dado que se pode evitar o andar de carro e proporciona agradáveis passeios á beira mar. O que eu achei é que sendo um hotel de 4 estrelas estava um pouco degradado em especial no que se refere ás casa de banho que estão a precisar urgentemente de reforma.