Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
Great riverside view, you can see the battles go from the room. Unfriendly staff
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
O Senhor Phillip foi estupendo em acolher e dar atenção aos detalhes. Ele e a equipe foram muito simpáticos e profissionais. Com certeza tem um clima "caseiro" e muito confortável. Eles fizeram da minha viagem com a minha esposa muito gratificante. Com certeza vamos voltar. Nada .....
Que eu não poderia passar mais tempo lá
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
Great location, very nice room
easy access to all locations, walked to shopping area for dinner and coffee. Hotel provided free breakfast and afternoon snacks. Suite was comfortable
The staff was very friendly and extremely accommodating. Not to mention the hotel itself was excellent. The ONLY thing that was a little weird was that the room we were in was on the corner and the sun would shine very brightly through the windows but the shades do not close all the way (not because they were broken)
This the only way to stay in a hotel, great value and very clean and nice
The staff was very friendly always and treated you every Tim you saw them
Very large room, nice sun at the pool, that it had a hot tub, great full breakfast included, and very friendly staff. The elevator smelled like a dead man's feet that had been pooped out of a walrus.
The location of this hotel and the size of the room were wonderful for our short weekend stay. We will definitely look at staying in a Homewood Suites on our other trips. The wonderful breakfast was a hit as well with the kids! Highly recommend! Nothing to speak of...
The staff was friendly and very helpful.
This guest did not leave comments about this hotel.
Everything was great..clean and very friendly personnel Nothing
Homewood Suites may just be the best place to stay in America!! NO!
Good location next to Mayfaire Town Center and friendly, helpful staff. The room was a little run down with a large crack in the sink, a hole in the wall in the bathroom and the refrigerator did not work when we got there, but maintenance fixed the fridge the next day and overall the hotel was nice.
Exceptionally pleasant and helpful people at the front desk .We called this hotel twice before we arrived and talked to Stephen the assistant general manager.The customer service was remarkable. Wonderful experience. We would highly recommend this hotel and we will stay there again .
The location is great. A lot of restaurants in walking distance We get a nonsmoking room, but the bathroom was smelling like those smoking section in the airports. My wife even throw up becouse of that.
Price. Employees-staff. Clean. Beds were horrible. Hard and impossible to sleep on. All pillows were big and fat and didn't seem like pillows at all. My shower leaked all night which kept me up. The showerhead shot a single stream of water that was painful. The heating and air unit was filed and Clancy.
We went out and came back around 11:30 and you had to have a key card to get through the door so that made me feel safe. Room was smaller than pictures. The people across the hhall sounded like they were in our room. Holes in the sheets and blankets. Elevator sounded like it would break any second. One staff member was rude and seemed like she was incompetent. We felt like something was biting our feet and legs.
Location No complimentary breakfast.
Superior customer service. Deliciously comfortable beds and linens.
Location Hotel construction and blue plastic over the windows.. Very tacky
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
Continental breakfast was lacking they stated staff was off for holidays poor excuse
Good size room with a comfortable bed.
Location The dirty carpets
Great location No
Very clean and up to date. Will definitely stay here again if in the area.
clean, new, modern, comfortable bed no
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
Staff was very friendly Place is geared towards nighttime adults. Would never take kids there!
Front desk was very friendly. THIS IS NOT A HILTON, YOU GET WHAT YOU PAY FOR! but our room was very clean, everything worked as it should & the queen bedroom had a fridge & microwave. No option for coffee maker in room / hair dryer.
the staff was really friendly & hospitable. the bed was real comfy i got a non-smoking room, but when I first walked into my room, it smelled like smoke. I wasn't pleased with this.
The room was very clean and the staff were very nice. The first room we had the A/C didn't work so we had to switch rooms
The price is good and you get what you pay for!!! The cleaning services looks like they never clean under the beds. Disgusting!!!
Close to everything and the staff was friendly. the one downfall was there was no non smoking rooms. They said the room was,it had a sticker on the door for no smoking but the room stunk of smoke and burn marks on the bathtub
Localização Hotel em condições precárias ... trocando o piso .... sem acesso à sala de pequeno-almoço .. sem acesso ao escritório... A TV não funcionou por mais de 2 dias ... Estavam trocando o piso do elevador, só tinha 1 funcionando
Excelente todo o caminho ao redor!!
Our smoke alarm battery was going out and it kept beeping . the front desk person didn't know how to change the battery. at 11:30 p.m. We had to go change rooms because we could not take the beeping noise. it took 20 minutes for them to find us a new room .
It was very loud I could heat people walking up and down the hall at all hours. I think the door wasn't sealed good.