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Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
Que eu não poderia passar mais tempo lá
O Senhor Phillip foi estupendo em acolher e dar atenção aos detalhes. Ele e a equipe foram muito simpáticos e profissionais. Com certeza tem um clima "caseiro" e muito confortável. Eles fizeram da minha viagem com a minha esposa muito gratificante. Com certeza vamos voltar. Nada .....
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Great riverside view, you can see the battles go from the room. Unfriendly staff
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
I definitely felt comfortable at TownePlace. The room was large enough for me on this particular business trip. Definitely liked it had a frig and a large work area. The free Wifi was decent. The staff was friendly and it was nice to have a breakfast in the morning. The parking lot. It's a decent size but if you get there late at night like I did, the parking lot can be tight for people with longer wheelbase truck.
room was nice with kitchen staff nice nice hot tub breakfast was not tasty pool was small
Staff very friendly I stayed for a week and the house keeping didn't clean my room ... They only clean my room two days
coffee and tea in lobby
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
The location is great. A lot of restaurants in walking distance We get a nonsmoking room, but the bathroom was smelling like those smoking section in the airports. My wife even throw up becouse of that.
Exceptionally pleasant and helpful people at the front desk .We called this hotel twice before we arrived and talked to Stephen the assistant general manager.The customer service was remarkable. Wonderful experience. We would highly recommend this hotel and we will stay there again .
Price. Employees-staff. Clean. Beds were horrible. Hard and impossible to sleep on. All pillows were big and fat and didn't seem like pillows at all. My shower leaked all night which kept me up. The showerhead shot a single stream of water that was painful. The heating and air unit was filed and Clancy.
We went out and came back around 11:30 and you had to have a key card to get through the door so that made me feel safe. Room was smaller than pictures. The people across the hhall sounded like they were in our room. Holes in the sheets and blankets. Elevator sounded like it would break any second. One staff member was rude and seemed like she was incompetent. We felt like something was biting our feet and legs.
Homewood Suites may just be the best place to stay in America!! NO!
easy access to all locations, walked to shopping area for dinner and coffee. Hotel provided free breakfast and afternoon snacks. Suite was comfortable
This the only way to stay in a hotel, great value and very clean and nice
The staff was friendly and very helpful.
The location of this hotel and the size of the room were wonderful for our short weekend stay. We will definitely look at staying in a Homewood Suites on our other trips. The wonderful breakfast was a hit as well with the kids! Highly recommend! Nothing to speak of...
Everything was great..clean and very friendly personnel Nothing
The staff was very friendly always and treated you every Tim you saw them
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The staff was very friendly and extremely accommodating. Not to mention the hotel itself was excellent. The ONLY thing that was a little weird was that the room we were in was on the corner and the sun would shine very brightly through the windows but the shades do not close all the way (not because they were broken)
Good location next to Mayfaire Town Center and friendly, helpful staff. The room was a little run down with a large crack in the sink, a hole in the wall in the bathroom and the refrigerator did not work when we got there, but maintenance fixed the fridge the next day and overall the hotel was nice.
Great location, very nice room
Very large room, nice sun at the pool, that it had a hot tub, great full breakfast included, and very friendly staff. The elevator smelled like a dead man's feet that had been pooped out of a walrus.
The Hotel was very nice. Unfortunately when I was checked into the hotel under the wrong reservation. Since then I have been dealing trying to get a refund for the past week. They first gave me my first half of the refund and now still trying to get my last half.
Staff friendly and helpful. Had everything we needed. Price was fantastic. Went in the off season and price was a steal for all that we got. We had a very restful and relaxing time. I have stayed here before and am sure I would stay again.
staff was great, friendly and helpful - direction to places we were going. Bathroom could have been cleaner. . . . wiped it down myself to save time. it was a short trip.
Location Hotel construction and blue plastic over the windows.. Very tacky
Continental breakfast was lacking they stated staff was off for holidays poor excuse
Superior customer service. Deliciously comfortable beds and linens.
Location No complimentary breakfast.
Location The dirty carpets
Good size room with a comfortable bed.
clean, new, modern, comfortable bed no
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
Great location No
The room was very clean and the staff were very nice. The first room we had the A/C didn't work so we had to switch rooms
The price is good and you get what you pay for!!! The cleaning services looks like they never clean under the beds. Disgusting!!!
Close to everything and the staff was friendly. the one downfall was there was no non smoking rooms. They said the room was,it had a sticker on the door for no smoking but the room stunk of smoke and burn marks on the bathtub
Staff was very friendly Place is geared towards nighttime adults. Would never take kids there!
the staff was really friendly & hospitable. the bed was real comfy i got a non-smoking room, but when I first walked into my room, it smelled like smoke. I wasn't pleased with this.
Front desk was very friendly. THIS IS NOT A HILTON, YOU GET WHAT YOU PAY FOR! but our room was very clean, everything worked as it should & the queen bedroom had a fridge & microwave. No option for coffee maker in room / hair dryer.
This guest did not leave comments about this hotel.
Friendly staff, excellent breakfast with good hours, very nice fitness room and overall a good experience exceeding the ratings Some may not like the location but it was fine for me
Convenient to UNCW, restaurants, and shopping.
The hotel is convenient to where I do work when I am in town. It offers many amenities around the area. The breakfast is quite good for hotel breakfast food for these days. The staff is always responsive and make me feel welcome. I am a bit of a clean freak. However, on this visit, I saw black mould on the ceiling of the bathroom near and above the entire shower area. There were also signs of orange mould forming on the silicone sealant around the tube.
Service was excellent. A crib we requested for the room earlier that day was already in our room when we arrived. Breakfast was good and well-stocked. Room fans had a 'constant on' feature that worked well at drowning out noise from the hallway. A little hard to access from College coming from the south, but otherwise no complaints.
Easy and friendly check in. We did find some eating options nearby, but it was still 20 minutes to the beach.
The hotel and room were very clean. The staff were so very friendly and helpful. And I love the personal care items in the bathrooms. The bed could have been a tad bit more comfortable, but it wasn't horrible.
The bed was very comfortable and the sheets were nice. I loved the bath and body works products in the bathroom! The staff was very friendly. I didn't like having a handicap room. I sometimes like to take a bath and honestly felt weird about the handles on the toilet seat. I also felt that the breakfast could have been a little more.. expansive on selection...
Great Location ! No
This guest did not leave comments about this hotel.
Room was met all wants and needs and exceeded expectations No, it was exceptional.
Loved It! Smoking area too close to building.