The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
Had a very comfortable room.Good&close to other resturants &TePapa
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.
This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.
It was close to the venue I was attending. Also close to shopping. It would be good if there was some sort of air conditioning in the rooms as it was very hot and the window do not open enough to make a difference.
Close to Te Papa and restaurants. Small tv and no balcony. Quite noisy at night.
Bay Plaza was clean, comfortable and quiet - considering how close it was to a very busy road. For me it was perfectly well placed for easy access to Downstage Theatre which was my specific destination, to my friends' apartment in Cable Rd/St and to the Embassy Theatre. I would recommend it for it's cleanliness and convenience.
location Room decor
convinient location to Te Papa and restaurants Ideal location for transfer to RV rental vehicles for tourists window catch broken
Friendly staff in the restaurant at breakfast .
nice staff and location a bit old, need some renovation
We were early and could go to our room, the room was heated and wellcoming no
Staff were helpful and friendly on front desk and in restaurant. Rooms are very small and quite dated, felt it was a bit over priced. Phone didn't work but staff may not have been aware as it was very dusty!
This hotel is so well positioned and belongs to bye gone era which new hotels do not have .It has its own retro feel about .it is the best hotel in Welly. Do not like television but if I did one would have to tv is poor receprion wise . Glad that it is so.Internet booking did not come through just as well we had our print out.
extremely disappointing after satying at Base Auckland Kitchen, TV room far too small for size of hostel
Convenience, location and value for money
The beds were clean, they had an all-female floor, so we felt safer. The staff were also extremely helpful and tried their best to make us comfortable, even putting us into an empty room
i liked the ease of booking and friendly staff the noise- having a 6am flight one morning, i wasnt impressed my the lack of sound proofing or even consideration of the on site club. i was on the 5th level and could still clearly hear the music. The bed was reeeeealy uncomfy and it wasnt as central to the shopping central and i was told