Room was big enough, we did enjoyed the classic furniture, and the bath design which was almost new but still mantained the former design. The hotel is not what we expected to be, the bathroom wasn't cleaned, there was a used soap on the shower.
Great staff, beautiful position in Velden (next to the Woerthersee lake and shopping-center) clean room but in the first week of August 2009 the breakfast is normal not "imperial"
The location,staff,breakfast,the comfort of the room. Sometimes it was a bit noisy due to motocyclists in the area.
Clean and friendly, very good breckfast and spa. Very noisy and very hot. Right on main road and very difficult to sleep.
The hotel is really nice, the location is amazing, the price-quality ratio is at the highest (at Velden). Always stay there when going to Velden. Highly recommend!
the best hotel i ever visited in my honeymoon trip in Europe :) the room service at that time was a bit slow but it's not a big deal with me.
Professionalism in all. Spa, architecture, employees, the nature - it is excellent.
everything, specialy comfor and luxury style.Bathroom is like from the dream.
outstanding staff, location on lake, large modern rooms no
staff and location
everything is a perfect,briliant,top of the world....best... Nothing ......everything is a perfect...see you soon again..
friendly staff, luxury rooms, great food, great spa, excellent location. Great place to stay.
exellent hotel in every way everything was top notch
An excelent experience...everything was excelent. I was very impressed about this location no
The atmosfeer, quality of finishing works and the commitment of staff for services Restaurant within the schloss with no ala cart, but menu only
hotel post wrann was very welcoming and clean hotel and was situated brillantley for my needs no
Using it as a base to attend Ironman Austria in Klagenfurt which is only 20 mins away by road. Very good choice of restaurants and the hotel's was one of the best. Very clean, very polite and helpful staff Car park at the rear is open to both hotel guests and the public which, during the summer with the need to keep windows open, made it noisy at times especially at night for rooms facing the car park.
everything - could not fault a thing. Staff were excellent, cleanliness was superb & the position of the hotel in Velden was great for getting about. absolutely nothing
Bed linens were exquisite and bathroom was outstanding quality
Nice location. Sauna. Breakfast. Single use rooms to small.
The room was excellent, clean and nice and comfortable, the staff is friendly. The kitchen is excellent, good food and wines.They have a Michelin stars too. A bit close to the main rood and the weekend was noisy.
location and comfort
very good hotel, great balcony overlooking the street, freindly staff and good food..
Breakfast was ok. Swimming pool is nice. We arrived at 10pm, and we had warned them we would be arriving late, but there was no one at the reception desk. We spent 30 mins wandering the hotel looking for someone who could help us, meanwhile our baby was crying and just wanted to be inside the room. Finally in the kitchen I found a woman who might be able to help. However she kept saying 'No!' and 'Impossible!' when I tried to explain that we had a reservation. The room was tiny for 3 people and not at all like the one on the website! Beware! As well our room was located on top of the social room, which in the evenings, turns into a dance hall for local oldies trying out salsa and western dancing moves - very loud and not very good for a couple with a young baby. No bathtub.
The rooms very very clean and well appointed Difficult to find staff at times ... front desk was not always 'manned'
Almost everythink was excelent. Friendly staff, big parking. Breakfast was ok (but the same every day). Room was big and nice furnitured, safe in the room, good siundproofing. Nice view from balcony. Internet connection was a bit slow. Shower gels and bedclothes were not changed during our whole stay (5 nights).
The Erlenheim is a first rate Gasthof, very comfortable and clean. The breakfast is very good but the evening meal on half board is a little "Austrian" but good value.
Our room was very spacious, comfortable and clean. It was a very quit room. The area is beatifull, near the lake and we could make a walk around there. Very pleasant stay. Hope to return there.
Very nice hotel and very pleasant and amicable staff. a room was very modern and comfortable with a big terrace and relaxing vews. The swimming pool area is modern and clean. a bit distant from Velden but this distance stimulates for promenad along the lake which is quite plesant entertaiment and at the same time useful physical daily exercise :)) Of course, it's very fashionable interior style now, but still it's a little strange for me to have transparent section between room and toilet. But it's only my personal opinion.
1. Friendliness of staff, personal attention, quality of service. Spa and pool fantastic. Space in room and comfort of bed. Excellent value. I will highly recommend to others, and I hope to return. Thank you.
The room was spacious and soundproof. The area was beautiful. Rudi Fritz the manager offered to take us to the train station when we checked out. We did not use them, but there was a pool and sauna. It was a 1/2 hour walk to town, Velden. The taxi was quite expensive - 12 Euros. They did offer us bicycles, but we did not partake. Not sure if there was a charge for the bikes. The bed was quite stiff.
Very good location for lifts and restaurants. Spacious and reasonably comfortable seating in the room. Pleasant lounge area. Very good breakfast.
The Hotel actually overbooked the reservations so the family apartment we had booked was finally not available. Instead of we had two double rooms separated but next to each other. The location of the Hotel is really beautiful Balconies have breathtaking view over Wörthersee. Receptionist Lady and Restaurant Staff were very nice and helpful. They managed very fast check in/out process. Doubtless all the areas of the Hotel is very clean but Hotel Management may like to consider about starting the Morning cleanings of floors and corridors a bit later than 7AM ... It is a bit noisy for not so early birds. Also, some people kept having drinks till 6AM in the morning on the terrace next to the main entrance this might have been disturbing people trying to sleep a few meters from there on 1st/2nd Floor
We stayed a week and found everyone extremely friendly and the food was excellent. Our room was very comfortable with a lovely balcony. The dailly menu and hotel newspaper were specially printed in English for us. We really enjoyed our stay. There was a bit of a climb up a hill from the lake which I found slightly difficult as I suffer from Asthma.
Friendliness of staff, Excellent starting point for hiking & cycling trips, Relaxed atmosphere, good food
The location of the hotel. the friendliness of the staff.
Quiet place, very friendly staff
The personal reception & service upon my late arrival. Except for that I was out for business all the time. Also the prompt accept of keeping my room till departure late afternoon without additional price No
Everything was OK. Bach is far from the hotel and passage is not comfortabable for children and older adults.
+ free access to internet + friendly staff + free rent of bicycles - bad access to lake for children - not problem of hotel but of location -
Services and facilities
The hotel is nestled above Worthersee with only a 5 minute walk to the lakefront and center of Velden. Our room had a large deck overlooking the nicely landscaped grounds and pool of the hotel. It is a great place to relax and enjoy the surroundings. Staff were very friendly and helpful. Breakfast and dinner at the hotel was very good.
The owner helped us with useful information for visiting the area and offer a carinthia card which allowed us to visit different places for free. Very nice location and the way down to the town is taking 10-15 minutes. Nice hotel in a nice and quite location. Strange bathroom door but was not really an issue.
The staff were really nice, very friendly & very helpful. We had a small baby with us and they kindly offered us a choice of rooms to cater for our needs - we took the double room with a balcony. The room was facing onto a beautiful garden with magnificent views of the surrounding mountains and forests. The breakfast was lovely also. We also were able to enjoy the Karnten card which offers discounts on local excursions & activities on Wothersee.
Nothing. Few rooms have lake view, most of them dont. Internet connection very slow. Extra charge for electricity.
Everything was perfect! The staff, the location, the huge room, the view we had from the balcony. Strongly reccomended.
Nice place by the lake. Sauna & In door pool well maintain and nice beach by the lake. Nice, kind and friendly staff There is no room service or daily cleaning of the room, replacement of towels, etc. It is like renting an apartment with kitchen in this complex by lake. It looks more sport hotel/budget hotel than luxury spa/relax
Nice room(i received an upgrade also).Decent breakfast(great variety of bread) The room was a little bit cold
It was a spacious, comfortable appartment for four people. It was very clean. It was good value for money. It was ideal for a family. The breakfast was very average, apart from the Brotchen. The swimming pool is tiny. It is not for smimming but more for paddling.
Nice position close to the lake I had to wait almost one hour before I was allowed to go inside the room. There was nobody at the reception and I had to phone at least 5 times
This hotel is so excellent that I recommend everybody if they have time to spend on them,to go by apsolutly
location was excellent
Lake view, spa, excellent staff, nice breakfast
the staff is so polite and helpful,the location on the lake is perfect
very pleasent familiar atmosphere, the owners were extremely nice and cared the whole time for our well-being no
Good location, private parking, quite place (we were out of the season), very kind staff and comfortable room. Very poor breakfast. There is no lift in the hotel, the stares are very narrow, so it was difficult to take the luggage to the second floor. Very, very slow internet, even it is free, you can't even receive the emails.
These people are amazing. I felt as a friend guest rather than a client. Clean, spacious rooms, excellent breakfast, excellent location. But the main thing was the staff. We were a company of 3 motorcycles, and they even gave us water and fruits for the trip home. They even carried my bags to the when I arrived tired from the road. HIGHLY recommended!!!! Absolutely Nothing!
I got the best room It didn't have a lift.
Extremely friendly staff, great location right behind the corner from the Casino. Good breakfast with a fine selection of meat/salami products from the own butcher shop. Large room and local parking (free) available. Wi-Fi in room, great speed.
Wonderful staff. Huge room. Really nice place! Don´t have elevator!
Big rooms, friendly staff and very very clean It is a little bit difficout to find it!!
it is a very small hotel and one gets the feeling as if he is staying with a family. some people might think the above is rather a negative aspect.
The attention for details, warm hospitality and familiar feeling of the place
We like very much the beach and the food We missed air condition very much for this price
Very good hotel, the remarkable nature, the affable personnel, tasty meal
Very good hotel, the remarkable nature, the affable personnel, tasty meal.
The food was good. We were put in the annexe and there was no lift; unfortunately, our visit co-incided with a conference and the hotel was very busy.
friendly staff, nice restaurant. prety far from center of the town
The staff was very helpful, especially Gerald! All staff spoken English, this is not regular thing in Austria. There wasn't air condition in the room...
Location without a car is a problem, expensive in taxi fares. Knowing this now, I would have chosen a higher price for a more convenient location
Friendly in a beautiful location - just 1hrs walk form the city. I have no complaints
A very nice place, the restaurant was very good, and the food excellent, staff friendly and helpfull.
Good food. Very clean facilities, Friendly staff. Pet Friendly.