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I appreciated hospitabiity of the staff as they were always ready to help and assist. Everything was ok :)
The jazzuzi did not work and it seems like it has been like that for weeks.
Front desk staff were very obliging and helpful. Location of hotel on the marina was excellent.
Very nice breakfast. Nice swimming pool.
Good price and an excellent location.
The hotel is well situated close to the city centre, the train and bus stations and the Norwegian Coastal Express. It is a modern design and overlooks the canal and old docks area. The evening 'summer buffet' was good value for money.
Large room, large public areas, good service from bar man. Terrible, white light in bedroom and bathroom - try using some normal lightbulbs or yellow lamp shades. Reading lights did not work. I missed tea/coffee facilities in the room.
Hotel muito agradavel, central e pessoal simpatico. Acolhedor.
Hotel novo, instalações cuidadas.
Conforto, silencio, acesso a internet e excelente cafe da manha. Sendo um viajante internacional e fazendo uso de roupas completas para reunioes senti falta de um armario/closet para pendurar e organizar as roupas, bem como, de uma gaveta para roupas de baixo e meias.
Excellent quality room and certainly the best hotel stayed in during our Norwegian tour
Very wide choice of food at breakfast. Good base for business or pleasure traveller. The room was meant to be a double with tea/coffee facilities. On arrival it was a twin with no tea/coffee facilities. I asked to be moved, which l was but still no tea/coffee facilities despite numerous requests.
The excellent range of food at both breakfast and the buffet lunch. The hotel was exceptionally clean to the point the bathroom in my room looked as if it had been installed the day before, everything gleamed. The staff on reception were very helpful and extremely polite and kind.
the breakfast I would like the bed to be 180cm, not 160!
"Full board" like, city center, Very nice staff
the food and the service is good. The reception also help a lot on info limited channel of TV. I was in Chile in October 2008 but i ca get as many channel as possible especially in English
Wonderful room with very nice views. Very friendly stafft. Very clean. Very central. And the breakfast is excellent!!! We loved everything.
-Corner room with "river view" -Room had electricity and lights -Expansive breakfast buffet -"Toiletries provided" -Ice machine on the same floor as room (stretchjfor positives here) -The "river view" would have been better if there had been windows in the room. It was difficult to see through the wall that faced the river. -No power outlets in room. This hotel assumes its customers do not carry cell phones and tablets that need recharging. -It is challenging to hold a plate and eat breakfast while standing. The room was overcrowded and there were no seats available. -The hand soap, shower gel and shampoo dispensers all appeared to contain the same liquid with a different color. No bars of soap. Bring your own soap and shampoo for the shower. -No container for the ice cubes. Had to use the single wine glass in the room to hold the ice. -No iron in the room; seems unlikely that travelers would pack their clothes in a suitcase... -Modern business hotel? Falls far short of the mark.
Good location, best breakfast in Norway
Great breakfast. Nice bar/lounge, The location of the hotel is as close to shoppingmalls and nightclubs as you can get in trondheim. I booked 3 rooms for the weekend, and stated in my reservation that we would be needing one childs bed for one of the rooms. After checking in it tourned out that the room where the childs bed was needed was the smallest room of the 3. My inlaws, which I had booked room for was assigned to a rom over twice the size the room I got, and I had two small kids and my girlfriend with me! Werry poor planning from the hotel staff. After clomplaining we were reassigned to a room a bit bigger but still smaller than the one my inlaws got. And I had to carry the extra bed myselfe between 3 floors. During the night we were awaken several times by other hotelguests partying werry loud in their rooms. Poor sound insulation. I will not use this hotel again
The breakfast was great. Our room was not cleaned properly. We also had some damage in the room that was never fixed.
I paied for the whole period of staying on my arrival by bank card. On the next morning I found out that nearly the same sum of money (about 4000 NOK) additionally was took from my bank account as the transaction made by Britania Hotel. Reception staff said that they have no information about this transaction in the Hotel system but my bank confirmed that it was made by the hotel. I got my money back only because of my bank efforts. Hotel did not provide any excuses..
Room size and facilities were excellent, we had adjoining rooms with my 16-year old daughter and we were able to have the connecting door opened. No problem. Not really, however as we had a very early start from the hotel in the morning, we were disappointed that the buffet breakfast was not served until 7 am at the earliest.
The old-fashioned atmosphere yet high standard of rooms, the location, the fact that there was a cot for our baby in the room on our arrival that it was not possible for us (including two old ladies who can not walk very far) to have a proper dinner in the hotel due to bookings and some special event (on a Saturday evening), the breakfast was not that good - cold scrambled eggs for instance
The place is gorgeous I was not given breakfast. I had to catch an early train, and left half an hour before the breakfast buffet opened. In similar circumstances in cheaper hotels a single breakfast has then been prepared. At the Britannia there is no such service, which at that price is astounding.
Very nice spa! Good location and generous breakfast. Poor/uncomfortable beds, windows could not open in this room... Poor air-con. Time has put it's marks on this hotel - it needs renovation.
- pretty small room, cheap bed quality
The SPA and the restaurants are excellent!
Large comfy room, polite & helpful staff
It's a very good value considering the breakfast buffet is included and food can be very expensive in Norway. It's right in the center of Trondheim and close to everything. The new beds are extremely comfortable and I got my best night's sleep in Norway on these beds. The interior is a bit raggedy and dated, though clean. The spa, which is the reason it was recommended to us, is kind of odd. For example it has a room with nothing but these cushioned chairs sort of like pods hanging from the ceiling. Couldn't figure that one out... Also there were no soaking tubs that were quite hot enough for me.
Central location, good atmosphere Difficult parking facilities (about to be improved I believe), preparation for breakfast not finished at opening time. Our room was located a loong way from the lobby and the nearest lift did not go to parking area due to construction work.
It was all good Nothing
new comfortable hotel in the same city center, free DVD for rent, expensive parking free dinner very poor if we compare with other Clarion hotels in Norway, breakfast should be better organized
Light evening meal. Free Thursday night concert tickets. Well located.
The hotel was in a very convenient location, close to the train station. It was clean, friendly, inviting and the included meals plus afternoon waffels were wonderful. You get what you pay for!!! In a good way :) The hotel is very modern and the beds are really comfortable.
There is no place for clothes, no closet, no drawers, no safebox. There is not enough staff people around to assist (only one who does all jobs).
Location, staff, very friendly atmosphere Nothing
No dinner possible.
Overall nice hotel. Excellent location and clean room. Nice and service oriented staff. The breakfast room was quite small, with many people at same time it was very crowdy.
The temperature of the room was very warm and the lights control was not efficient
breakfast is very good, nice modern and big rooms, free internet access, good location. parking: reception didn't tell us the parking garage under the hotel is prepaid....so the next day we had a fine. Could not find airco in the room and the window couldn't be open because of all the dronken (shouting!) people walking by.
Very quiet, clean, and comfortable.
reasonably priced for Norway!!!!!! my bedroom was very small and a little uncomfortable because of this....also it would be much better to be able open the windows for some fresh air!!!maybe then the room would not get so stuffy!!
a bit dissapointed as I was fined 1300 for smoking in the room despite the fact that I had booked a smoking room.
The brakfast was very good. The room was very nice and up to date, but a little bit small. At night some noise from the surroundings (pubs).
Very nice, clean, well located hotel in Trondheim with a marvelous buffet breakfast. The hotel is a 5 minute walk from the train station. Thon Gildevangen is a very nice hotel, but be sure you don't get a room facing Karl Johan Gate. There are 2 bars and a Diskoteque across from the hotel and the noise, music and loud talk, is continuous to 3 AM - except on a Sunday night.
A warm welcome. Excellent breakfast. Very comfortable beds. Central location.
food, ( breakfast was good/excellent, and and it was nice to have the option of a free kveldsmat First one, the next day two and later three of four lights in the bathroom stopped functioning....and did not get repaired .
food was good. very central location.easy access to trains and ferries.bed very comfortable.general atmosphere quite easy going proximity to night clubs made it very noisy at night. booking system failed causing great stress due to the staff not understanding how to access the money which had been reserved from my credit card account. I did not think the receptionist was very helpful
welcoming and helpful reception, Very nice
it is very closed to the station poor lift, and the room a bit too small
the customer service and breakfast was especially accomodating to a persons needs the size of the room, no washing & ironing facilities in room and hotel was underconstruction
The design, the breakfast and the staff The room was very small
free coffee, nice staff
Good value considering the breakfast and evening buffets. Staff was friendly and helpful. Convenient location - close to everything yet quiet. Our room faced the inner courtyard and groups sitting there were quite noisy during the day and in the evening. Also many people were smoking in the courtyard so even though our room was hot and stuffy we could not open our windows or the room would be filled with cigarette smoke. The hotel should not allow smoking in the courtyard.
Hotel is an old bakery building full of character and very comfortable. Much more interesting and relaxing to stay in than the modern plastic alternatives. Central but quiet location. Excellent hot and cold buffet breakfast, make your own waffles in the afternoon, and evening buffet all included in the price. Coffee available throughout the day (also included in the price). Free reliable and very fast wifi (vouchers available at reception). Staff very friendly and helpful. Would definitely stay here again.. Finding it difficult to think of something we didn't like. Bed possibly a little too soft but that didn't affect our sleep.
Unpretentious, very clean and comfortable and a convenient location- the afternoon waffles were a very nice touch.
Great location and breakfast/dinner. Very convenient to train station and the Hurtigruten boat terminal The beds were a little old
Courtyard Facilities with Buffet all day
That it was clean and the staff friendly. On tap coffee/tea/hot chocolate.
The atmosphere of the building and its quiet location
The staff were exceptionally helpful and the provision of waffles for afternoon tea. Delicious. Nothing at all.
Some of the staff at reception were not so very friendly and helpful, but others were very nice. The room was quite small with the extra bed for the child.
The staff was very nice: polite and helpful with requests. Another plus was the excellent location. Breakfast not included. Bathroom not very clean.
The price was reasonable, it was very centrally located. No, for the price it was very goodl
fast free wifi internet, cleanlines, good location - whole center on walking distance, free cup of coffee at check-in, check-out until 12:00 no parking available, no brekfast - only possibility to buy some sandwiches
the room is clean and the kitch room is excellent nothing
Great location, friendly staff, good value for the price. Beds aren't that comfortable, bathroom can use improvement.
has front desk staff available only from 9 am to 6 pm
location excellent. staff very helpful. comfy and clean rooms no
the kitchen facilities
Excellent location, extremely helpful and friendly staff. Good facilities - kitchen/fridge etc, which meant we could cook rather than eating out all the time, plus washing/drying facilities. Noise (not really the hotel's fault!) - city centre was very noisy at night throughout the week with people coming to and from pubs/clubs late at night, noise from lift. Friday and Saturday were worse, with guests in the neighbouring room having a pre-pub and post-pub party. Staff however were very helpful - warned guests about the noise and let us use another room. Towels are not changed daily (but they did give us extra towels when we asked and there is access to washing and drying). No toaster :(. Blinds on windows would be useful to keep out streetlights at night.
Very nice and friendly hotel,very polite and hospitality stuff.Also,the building is like classic castle!!!So,easy place in the center Trondheim.
Simple, effective and quiet
Absolutely central location, efficiency the bathroom was kind of compact
The very good location, close to all the nightlife:)
The receptionist changed the reserved room from double to 2 twins as we requested. I liked the staircase.
Egon restaurant adjoining hotel provided excellent breakfast, and other meals when needed. Hotel location is excellent for exploring city on foot. Very little storage space in room; no drawers and only one tiny hanging recess meant that we had to leave almost all our possessions in our suitcases on the floor, where they were easy to trip over. From 0600 to midnight there was an irritating whine from an air conditioning plant on the roof outside.
Great buffet breakfast included!! Friendly helpful staff. Clean comfortable room.
Nice freindly staff and an exellent upgrad of the hotel since a few years back. I really liked it. No
Location within Trondheim and proximity to my office Overcharge for aquanor meeting times
Good breakfast Poor air condition
Nice clean quiet room good breakfast buffet helpful desk clark goog value for money
Professionalism of staff. Staff provided useful information about city and restaurants. N/A