Localização Falha de energia
Difícil descrever o resort. Chegamos tarde e ninguém estava lá para fazer o nosso check-in. Deixaram as chaves. Fácil acesso e tudo estava em ordem. Nós ficamos lá apenas para dormir e ir embora no dia seguinte. No geral foi tudo bom.
Camas para alta!
A localização e a decoração eram bonitas, gostei muito da varanda no nosso quarto. Queria que este hotel tivesse um acesso melhor aos restaurantes no local.
Meu marido e eu nunca tínhamos ido a Telluride. Olhando no Kayak, o preço e as fotos deste hotel chamaram minha atenção. Era exatamente como nas fotos. Os quartos eram bonitos, a equipe foi muito útil e eles têm um serviço gratuito de transporte para levá-lo aonde quer que você precisar ir! Só uma coisa que deixou um gosto amargo na boca. Nós acordamos sábado de manhã às 9h para solicitar o serviço de quarto e a pessoa que nos atendeu foi muito rude e disse: "Não estamos fazendo serviço de quarto no momento, estamos com pouca gente na equipe e extremamente ocupados!" E aí desligou... quando entramos no restaurante uma hora mais tarde, estava fechado e vazio!
Great facilities Staff needs a bit of training. Service was only so so.
Great staff, location, spa facilities Got a great deal last minute Resort fee is annoying - just include it upfront Room felt a little dated - bed surprising uncomfortable (too soft) for a 4-star hotel. I had 120 hotel nights in 2015, and this was less comfortable than any of them Still four stars because everything else was good
It was a perfect stay from check in to checkout. From the time Stuart and Shane checked us in and finding accommodations for my Corvette and Harley, all the way till to our final breakfast, this was an ideal place to stay on the mountain. And speaking of the included breakfast, Shane wasn't lying when he said it was the best in all of Telluride. The room had a balcony, fire place , small kitchen and a steam shower, which included use of a private hot tub on the top floor overlooking the mountain. We will be back next year, same time. It was all good!
The staff went above and beyond. The view and locations great. Beautiful & cozy. The loud snow groomers at 3 Am in the morning.
This extraordinary boutique hotel was a perfect mix of elegance, attention to detail, and outstanding customer service! Everyone from the valet to the front desk exceeded our expectations, and made us feel like we belonged here. Absolutely cannot say enough good things about this hotel and the staff. Having to leave at the end of our stay...
Clean, friendly staff, right next to gondola loading area, quiet, 10%discount for spa treatments, spa located near lobby. Fireplace in room. Robes provided for hot tub/sauna. Great breakfast included.
There are wonderful perks with this hotel.
Location was the best! The hot tub isn't open in the winter...which is the only time when you would want it.
location was great and rooms were clean noise from bar went until 130AM on Saturday night. Rooms were cramped
The new Sheridan hotel is a beautiful building with a great location right in downtown Telluride, you walk outside and are right in the downtown street with beautiful mountain views all around. The inside of the hotel was lovely, it had this great old time feeling and was beautiful. The room was very nice and very clean, it was comfortable. The hotel room while beautiful and clean was so tiny, for what we paid to stay there for two nights I couldn't believe how small it was, the smallest hotel room I've ever stayed in. They also advertise on their website that they have hot tubs, I called the front desk to ask how late they were open and the guy told me they didn't have hot tubs and when we tried to go up to the rooftop deck, the door was locked but we could see hot tubs up there. I just thought it was interesting that he said they didn't have any when we could obviously see them, it's one thing to say they're not open right now but why'd he have to lie?