hotéis em St. Charles

Contras: O único problema que eu tive era que não tinham nenhuma garrafa limpa na academia. Por isso, não consegui sanitizar o equipamento antes e depois da utilização. Eu perguntei à garota na recepção do spa e ela disse que eles limpam tudo no final do dia, e foi surpreendido que eu estava pedindo limpador. Cada ginásio que eu sou sempre foi para ter limpador assim que eu encontrei este para ser muito estranho em um lugar tão agradável.

Prós: Rooms were nice

Contras: None of the restaurants were serving good during a storm. They wouldn't provide food to me but took care of their other guests that were staying in a business conference group.

Prós: Location was perfect!

Contras: All was great!

Prós: Location.

Prós: Nice and clean and the location

Contras: I loved everything

Prós: Location

Contras: The staff

Prós: Close to downtown

Contras: They didn’t have the pool open

Prós: Location, undercover parking and overall feel of this hotel is great. Staff friendly and helpful

Prós: Location was perfect

Contras: the coffee was a little yucky

Contras: Was very rude and unpleasant stayed before plenty of times before and enjoyed but want be back and the pool sucked

Prós: Other than breakfast, our stay was excellent. Good location. Excellent staff. Great price.

Contras: Breakfast was nominal at best. I realize COVID-19 precautions had some influence, but perhaps add some commercially packaged hot foods.

Prós: Great location. Very clean and rooms were very quiet.

Contras: COVID-19 has changed the way hotels are managing continental breakfast. I understand but did miss that and also being able to swim in the pool. Hopefully things will be able to go back to what we think is normal eventually.

Prós: Clean, comfortable & convenient location.

Contras: None

Prós: Todas as pessoas da sala de café da manhã etc

Contras: Tudo bem.

Prós: Beautiful hotel, friendly staff, great parking (we had 2 26’ trucks and were able to park easily. Dog friendly!

Contras: No

Prós: Location, staff and cleanliness of the facility....also the breakfast

Contras: Nothing

Prós: Good place to stat

Prós: The breakfast options

Contras: Nope

Prós: Everyone is so friendly and we felt really comfortable here!

Contras: No complaints at all.

Prós: The staff was very friendly and nice. There was a complimentary dinner and breakfast with our stay which save money.

Contras: There were nails sticking out from the carpet/tack strip right outside of the bathroom. Cut my foot on it. Was not good with having kids with us.

Prós: It was very nice and clean- enjoyed!!

Prós: We stay at this hotel every time we visit our daughter. The hotel lobby and rooms are Always clean and neat. We will stay there again.

Prós: The bed was really soft and comfortable and the room was VERY clean and smelled great when we arrived... we also liked that they are not stingy with the pillows! We usually sleep with 2-3 and there was plenty for both of us! :)

Contras: Everything was great during this visit!

Prós: Drury Inn St Charles was very clean, friendly staff, and reasonable price. I try to pick. Drury Inn when I travel for these reasons. Dameron

Prós: Location

Contras: Na

Prós: confortable

Prós: TV channels were good and the pool was nice and warm.

Contras: Bed and pillows are uncomfortable!

Prós: I love the service I have come to expect from Embassy.

Contras: Our room smelled like smoke and there were Cheeto bags and pop cans under the bed.

Prós: Location was important, as we were there for a convention.

Contras: Of the three elevators they had for 12 floors, only two were working. It took us nearly 30 minutes to get an elevator from the 10th floor to the ground floor during check-out time.

Prós: I love the room and how the hotel was set up

Contras: Phones didn’t work in room had to go down anytime we needed something. I tried my cell, but nobody was at the front desk. ice machine on floor didn’t work. After asking 3 times took hours to get snack tray I paid for, got it @ 8pm. staff was

Contras: Upon arrival I was shocked to see that NONE OF THE STAFF WERE WEARING MASKS! This caused me to doubt if the guest rooms had been sanitized. Next time I will stay at another hotel, or in Illinois!

Prós: Location and cleanliness

Contras: The front desk person was not helpful or willing to find a solution to a question we asked. The decor dated. At breakfast they ran out of most food without replenishing it and what was there was cold.

Prós: The room was wonderful and the staff was exceptional.

Contras: There was nothing I didn't like.

Prós: Room was great

Contras: Unfortunately getting food was not good but not their fault. Covid restrictions

Prós: It was one of if not the best Hotel ive been in, in years!

Contras: Everything was great!

Prós: The room size

Contras: No

Prós: We have stayed at many hotels across the United States. This locale, by far surpassed our expectations! Quality service, White Glove Clean & beautiful grounds!

Prós: Great location, comfortable rooms, evening reception and decent made to order breakfast.

Contras: Breakfast selection isn't nearly as good as it used to be. Otherwise a good experience.

Prós: Nada

Contras: Calor didnt work.Tub nojy.Gave me novo quarto quebrado porta pega e phelm e buggers na cama saia.Maid nunca limpo quarto absolutamente discosted pediu dinheiro de volta negaram me.pior experiência nunca....

Contras: I reserved and paid for a room with one king size bed. What I got was a room with 2 full size beds. I am 6 foot tall and it was just me. Also all the rooms are supposed to be non smoking and my room stunk.

Prós: I liked the new beds and pillows.

Contras: Loud neighbors. Previous complaints about these live ins and still put next to them. Staff wasn’t trained properly. Dirty room. Garbage on floor of room.

Prós: Couldn't hear interstate traffic.

Contras: Room smelled like a foot, air conditioner was very noisy, bed was uncomfortable and there were dead(and alive) bugs in the floor. Very dis

Contras: The sheets and blankets were stained and had holes burned in them. When I called to ask for new bedding, I was told they would all most likely have holes in them, but they're still clean. There was no one to deliver clean bedding to the room either.

Prós: Sheets were dirty was charged twice and front desk clerk was rude . Gave me a a upstairs room assuming i was 1 of rhe construction workers wvem there were downstairs rooms available

Prós: It’s nice that’s it’s by the interstate so I can up and leave with no issues in the morning.

Contras: Well they got rooms mixed up and so one walked into our room while we were sleeping and people are very loud outside. And the bathroom needed to be cleaned better and the drain in the tub would not drain so it was a quick shower after a long day of driving...

Prós: Did not have the breakfast. After seeing the stains on the sheets and hair on the bed by my pillow, we were not going to ungest anything.

Contras: The ac was set on 61 and the room was hot. It was not clean. The fridge was very loud, as was the bathroom fan. The door hinge hook was broken off. The mirror was so dirty, we couldn't see ourselves.

Prós: Comfort

Contras: Very nice

Prós: Location

Contras: Air cond. was loud and did not work properly. Lots of smoking close to hotel.

Prós: The design of the room.

Contras: The room was not clean there were other guess living there and some seem to look like they were on drugs it was a lot of traffic in and out hotel rooms there I felt a bit unsafe with my children.

Contras: Not very clean

Prós: Nothing

Contras: It was filthy. I had to wear my shoes the whole time in the hotel room because the floors were so dirty, amongst everything else. The only reason I stayed was because my payment was non refundable.

Prós: Comfortable rooms. Very comfortable beds. Nice breakfast selection.

Contras: Front desk staff great but other staff grouchy. Hard to find-not marked from the road.

Prós: Staff

Contras: Wear and tear

Prós: Good location, no breakfast due to current health restrictions, not an issue. Staff was very friendly and helpful

Contras: Property is a bit rough around the edges, sink broken, lousy mattresses on bed and sleeper sofa, thin walls - hearing the next room snoring?! really?

Prós: Price & staff was nice & accommodating.

Contras: Breakfast area was to small & location hard to find back in the corner of a strip mall.

Prós: Hidden

Contras: To loud. Could hear everything they upstairs was doing

Prós: Two bedroom suite was perfect for our needs and a great value. Location was great as well.

Contras: There was water damage on the bathroom floor and the bathroom was not very clean. Air conditioner leaked and created a big wet spot in the main bedroom. No a/c unit in the 2nd bedroom so it got very hot, we had to keep the door open to sleep. Beds not very comfortable.

Contras: I had a consistent banging sound like a pipe was hitting inside the wall behind the bathroom. Reported to desk clerk first over the phone and then followed up next day. They offered to move me below same room one floor down, but you could here same banging in hallway outside that room as well. Could here it on all floors. It was too late at night to move across the way outside to other building. They said it was an issue for maintenance when I told them next day the sound kept me up all night. But nothing ever happened and banging sound continued all week I was there. The banging sound also made the lights flicker in my room to the beat of the banging. This I reported to as this appears to be an electrical issue which could be dangerous. Was not impressed with the lack from front desk to follow up with my complaints and ignored my concerns. Bad customer service. When I checked out I let a different front desk person know what had happened and she agreed it was unacceptable and she took off one nights stay in an attempted to compensate my problem. Helped a little but not enough.

Prós: Staff

Contras: No

Prós: That it was in a quiet seemingly safe area.

Contras: Too many to mention, but first room given, the phone and refrigerator did not work and there was still trash in the waste baskets. Couldn't tell if the towels were fresh. Got moved to another room that had not been vacuumed,the two key cards didnt work

Prós: The room itself. Loved the small kitchen and the couch. Plus the workout room was nice and clean

Contras: Can't think of anything! Will definitely use again. That borrow deal is a great idea too

Prós: Not bad for the price. Bed was not comfortable.

Prós: Staff were friendly

Contras: Building had a loud intermittent grinding noise all night. None of us could sleep. Had to change hotels. They said it does that when it rains.

Prós: Location for the casino and convention center were excellent. Room was large and with many amenities. Would definitely stay here again. Would be great for an extended stay location.

Contras: When cleaning the room, check the fridge. Found food from previous tenets. Looks like it may have been there a while.

Prós: I had an executive suite. The bed was comfortable and room was very clean.

Contras: None

Prós: Great size room, great price

Prós: I loved the pillows-very comfortable. Space of room was huge and the bathroom while normal sized had an amazing huge jet tub which was so nice! I would highly recommend this hotel. Location to Ameristar was short $6 uber ride away. We could have walked but it was sleeting at that time. Don't hesitate to book.

Contras: Nothing. It was all very nice especially for the price. Great hotel.

Prós: Location

Contras: Rooms are old and damp Lobby is nice but misrepresentative of room quality

Prós: Short walk to Ameristar casino. Close to historic downtown area. Decent breakfast.

Contras: Entrance is a little hard to find. Need a bigger sign on road

Prós: Convenient to St. Charles and staff very professional.

Contras: No

Prós: The breakfast was great except they ran out of gravy for the biscuits.

Prós: Nice breakfast and location

Contras: Noise from outside, little cleaner in the bathroom

Prós: Everything else

Contras: Price

Prós: O café-da-manhã foi horrível. A equipe foi extremamente agradável e prestativa. Eles precisam fazer algumas atualizações quando conectou nosso telefone às lâmpadas que estavam soltas e não cobrariam. Por isso, temos de procurar as tomadas de parede. Toda a razão por que reservamos este hotel foi por causa da piscina que foi para ser aberta às 8 e sua chave não funcionaria até 9 para que precisa ser conserta

Contras: O café-da-manhã foi horrível. A equipe foi extremamente agradável e prestativa. Eles precisam fazer algumas atualizações quando conectou nosso telefone às lâmpadas que estavam soltas e não cobrariam. Por isso, temos de procurar as tomadas de parede. Toda a razão por que reservamos este hotel foi por causa da piscina que foi para ser aberta às 8 e sua chave não funcionaria até 9 para que precisa ser conserta

Prós: The staff were very nice. The breakfast was OK

Contras: The bathroom door did not close. The stool ran all night. Was very loud as far as hearing other guests

Prós: The breakfast options, it was quiet, very clean, very convenient location

Contras: The water pressure could have been better,

Prós: The staff went over and above to make our stay enjoyable. The front desk staff helped us with our luggage even though she had clocked out.

Contras: Don’t change a thing.

Prós: Very good breakfast.

Contras: No hut tub

Contras: The only thing I didn't like was how housekeeping doesn't come in everyday to at least vacuum, take out the trash, n give new bath towels. Instead you have to ask to borrow the vacuum and get new toiletries

Contras: Loud planes flying over and hotel was next to train tracks.

Prós: Very clean....location was within driving to every thing

Contras: I'm an early riser....I went to cafeteria with my small hand bag of images and markers to color....doors were locked...one lady let me in after I explained I wouldn't eat or bother them....( It was 530 am and they wasn't open till 6) ...another lady came in...got rude to the first worker and me....then turned the lights off! There wasn't a table in the lobby or I would have went there in the first place....I've stayed at a lot of holiday inns......this has NEVER been a issue before

Prós: The room was super clean

Contras: The sink water pressure sucked

Prós: It was clean and a good place to stay over night.

Contras: No

Prós: Close to my house for emergencies. Staff is always friendly and accommodating. Very clean hotel but a little on the pricey side.

Contras: The air conditioner made a grinding noise when the compressor was running. This was a distraction when trying to sleep, or watch television.

Prós: The breakfast was biscuit and gravy. The drink machine was broke The pastry was stale. The facility smelled musty. The room was clean and comfortable.

Prós: Right next to Bass Pro,and just a short drive to the arch!

Contras: Nothing Really!

Prós: Actually, after a horrific experience with what was supposed to be a 3 1/2 star hotel downtown, My daughter and I checked in shortly after 2 am. The gentleman at the desk was FANTASTIC! Friendly, professional, knowledgeable, and very helpful.

Contras: No - it was great!!

Prós: Loved everything about it except for (see below)

Contras: The shower had absolutely no heat the last morning I was there and it was bitter cold!

Contras: The pool was closed during my stay. There was no housekeeping done to our rooms and the pillow covers were dirty

Prós: Located close enough to Katy Trail that you can bike to it. Close to an Aldis and a ton of restaurants.

Prós: Very friendly staff, and helpful

Contras: Nothing

Prós: Inexpensive and close to Ameristar casino.

Contras: The room smelled of cheap cologne.

Prós: Close to a favorite restaurant

Contras: They charged a $50 deposit even I already paid for room,wanted to charge another $20 for my husband's service dog. Pool was not heated , had to sign in to get into pool area ,there was noted at every door about wiping your feet before entering building.

Prós: The Hotel was less than a quarter mile from the conference center where I had to be, so the location was perfect.

Contras: They advertise that free hot breakfast is available every morning between 6am to 9am what they don't tell you is you have to cook it yourself. Although the hotel was very clean and well maintained except for the bathroom ceiling that needs to be repainted

Prós: Location is good right off Rt 70. Lots off shopping opportunities nearby. The room had a separate seating area with couch and had a comfortable amount of space. Though I felt I had to disinfect with alcohol the room was extraordinarily clean.

Contras: Furnishing and decor are old and worn. All showing wear of many years. There were no extra precautions taken for corona virus and staff saw no necessity for them. No advisement for social distancing or masks. I had to wipe down all surfaces with alcohol just to assure myself that the room was disinfected Towels are scratchy. More softener needed in laudering. Bath fixtures were old with some glazing flaking off the bathtub.

Prós: Location

Contras: It smelled,an odor.Half th he lights worked in the room.zI would have left if I wouldn't have been charged

Prós: A equipe foi muito confortáveis.

Prós: Friendly staff for the most part.

Contras: No hot water at all. I was given a 10 dollar discount for this inconvenience. My whole family of four took cold showers. We were told we need to get to breakfast early that is was first come first serve. I didnt know that included plates and bowls. By 7:30am they were out of them. We ate out of tiny waffle batter cups. Another guested ended up going and buying them and restocking them.

Prós: Leaving

Contras: There was NO HOT WATER. I reported them to the local health dept, since no one I spoke with seemed concerned about that issue whatsoever. It's against code to serve food with no hot water. Absolutely RIDICULOUS!!

Prós: The staff was super friendly

Contras: No hot water

Prós: Breakfast was top notch in choices n taste

Contras: We had to choose between having a room with no hot water or a room that couldn't be locked.

Prós: Leaving

Contras: Dirty, ac wasn’t on threw out the hotel, thank goodness it worked in our room. No pool = not happy kids!

Prós: It was right across the road from where we were playing soccer.

Contras: We found a bedbug.

Prós: Easy to get in and out of not very busy

Contras: Truck parking was very tight

Prós: The bed was comfortable that’s all

Contras: They had no hot water.. you had to let the shower and sink run for a hour just to get warm water.. I had two rooms one had a spider and the other had a stink bug in it.. the pool area had no towels the front desk worker only gave me two towels for the pool area because that’s all he had in the entire hotel.. I ask for more towels for my room the front desk said I can only have the four that comes with the room they don’t have more which is crazy for a hotel...no towels I never heard of this at a hotel

Prós: Very good service. Great location. Close to shopping.

Contras: No dislikes

Prós: Very good breakfast! Hot food!

Contras: The first room we were in the tv didn't work because the power cord was missing. They changed our room and let us check out late so that was ok.

Prós: No eggs and the bed was old

Contras: Sleep inn customer service

Prós: The location was good for what I was there for. The breakfast was fine but I was expecting eggs on Sunday morning and there was only biscuits and gravy. I don't care for waffles but would have eaten pancakes. I like hot breakfasts. Sam was very responsive to my questions and seemed eager to please. He did everything I asked of him. Very Happy!

Contras: The bathroom was shower and stool with sink just outside door. I don't care for that type, but it worked fine. Things were clean. I seemed to have a constant problem with the electronic keys getting neutralized but I didn't have them near a phone or any other electronics. There has to be another explanation for this to happen?

Prós: Very reasonable priced and the staff was very friendly

Contras: The fact that laundry dispensers were empty and it said no refund but tell you it was empty !!! Not cool!!

Prós: Location

Contras: Filthy, and this is the second time I’ve booked a room, and they put me in a room that hasn’t been cleaned after the party, when you book a room, a smoking room with king bed should be held , I was put in a non smoking room with two queen beds, and the tv did not work, AFTER being charged twice, the attendant never did answer the phone!

Prós: It was quiet.

Contras: I had to wait 20 minutes for anyone to come check me in the clerk on duty was outside smoking and conversating with other clientele at the back of the building I had to send someone to look for the lady. Then she was rude and said well most people don't check in til after 3pm. I rang the service bell several times and even called the motel as I was standing in the lobby and she never answered the phone nor came to the front until I sent someone to tell her there was customers in the lobby.

Contras: Got to room and it was not clean had to get another room

Prós: The room was dirty and smelled. So they moved us and it was the same way.

Contras: All of it

Prós: Its a minute away from Dirt Cheap liquor, A minute from restaurants, gas, shopping center, quick access to highway. If you had a little to much drink after a late night club. Hit the Highway and then your exit, it sits right there!

Contras: Its just a room for a night, its not a hotel to impress anyone.

Prós: Quietness, quick check in.

Contras: Found bugs in room,and showers are needing attention.

Prós: Phone was not working

Contras: Broken tile, cobwebs, ants, loud parking lot. Toilet sounded like an airplane toilet, shockingly loud.

Prós: It was close to wear I was going

Contras: It smelled really bad. It was a group of loud drunk ppl outside my room door

Prós: Parking near rooms

Contras: Dirty, slow wifi, smelled funny, noises from next room, free coffee was garbage, staff unfriendly, poor quality toilet paper, no ice.

Prós: It was convenient to the event I was attending

Contras: Needed a deep cleaning- dresser drawers had crumbs & hair in them. The light switch plates were filthy. The shelf to where you would hang clothes was dirty & the blow dryer was really dirty.