Quer guardar como a sua moeda permanente, ou apenas nesta visita?
A localização é espetacular
O atendimento é bom
Hotel agradavel, com boa localizacao numa cidade maravihosa
Localização, lareira no quarto, 2 camas de casal no quarto (excelente para casal com filhos pequenos) Melhorar o pequeno almoço
facilidade de localizacao,tranquilidade,facilidade de check in e out
Good breakfast. Dirty sheets had to be replaced. Bathroom floor was sticky.
Beds are comfortable, breakfast is good, and only a 5 min walk from a large selection of food and entertainment. Definitely recommend staying here
Great value, two queens, 4 adults for $89 on a Saturday during the ski season. Walking distance to casinos and gondola. Hot breakfast in the morning with eggs, sausage, potatoes, bagels, waffles. Beds were stiff and not comfortable.
Comfortable bed. Clean room. Good breakfast. Helpful personnel. Nothing
Breakfast included great No microwave,
The parking was a little difficult especially when you have 2 cars,but other than that it was good
Staff was very friendly, rooms were clean, bed was comfy, parking and wifi free, free breakfast, decent coffee. Good in-room amenities- hair dryer, fridge, microwave TV was antiquated, heater was loud, pillows were lumpy.
The place was good for the price I paid. I always look for a place that serves breakfast. The one thing I hope for is the make your own Belgium waffles and this place definitely has it! Facilities were old and needs a lot of updates. It was a step up from motels really. Bathroom is small and old. Tub didn't drain very well and the towels don't dry very well. There's not a fridge but they have a community kitchen. Definitely did not like the pillows. They feel years old because they were clumpy.
We were move after complaining at least but for 25$ upgrade Basically got the guy to admit putting us in that room. The young couples are the ones you really should be trying to impress...
Comfortable and great location! Great value.
Location A light in our room started smoking. Maintenance was called and it took them a while to fix it.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
The rooms were nice. It's very much an Embassy Suite style hotel. I believe that it was at one time. So we had a bedroom and a living area with a couch, chair, tv and dining table. It was nice having a microwave and small refrigerator. The front desk staff was very nice and the valet were super nice! It was an extremely busy weekend and even after working all day non-stop in the freezing cold, they greeted us with a smile and were very friendly. I will definitely stay there again. Normally I don't post negatives but there were just two things that really bothered me. 1. We attempted to eat that the Echo restaurant in the hotel. We waited at the podium for at least 15 minutes and not one of the staff came to help us. As a matter of fact we counted at least 6 people that looked at us and just kept doing what they were doing. No "we will be right with you", no "let me get someone for you". Nothing! That was completely uncalled for. 2. When the maid came to service our room, she did not do the greatest job. No vacuuming, which the floor definitely needed, and the bathroom floor should have been cleaned too. That gave me a little bit of an uneasy feeling about cleanliness. I realize they were busy but they need to make sure that they are thorough when it comes to cleaning.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
Great sized rooms Wifi poor Kept cutting out and needed rebooting
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
Very nice and clean beds Pool to chlorinated and cold
The telephone in the bedroom did not work. The bathroom had a few stains. The bedroom door was broken. The sofa bed had stains on it and it look like staff members just flipped the sofa matress on the opposite side so that no one would notice.
Close to restaurants, entertainment and gondola to Heavenly resort
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
Great location, great stay Just could of used a microwave
Free breakfast Backed up tub drain
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Location, breakfast Small room
Location Dirty rooms, roches , and dirty pillows
Literally 1 minute walk to shops. First we got there and the staff tried to put us in a room where you could see t hr ought a hole in the door. The inside of the door had been repaired (horribly I might add). They ended up moving us. The pool hadn't been working in ages, nor the hot tub. Free breakfast was cereal that sits there all day. Who knows how old it is. The wifi is so slow it really is useless. No ac! We came back in the middle of the day and our door to our room was wide open. With no one around with our stuff up for grabs for whoever dared. They told us this is common practice. We stood there for 5 minutes, still no maid in sight! Our door was the only one open! We prepaid our whole 6 night stay through kayak. When my husband went to return the key to the office she tried charging him $50 for not flushing the toilet one day (there plumbing was horrible. Had to flush 2 or 3 times each time!) The maid who seen the toilet apparently got sick and had to go home! So we had to pay her! Lol This place is such a joke!
Great location for the price. Very friendly staff and adorable, spacious room!
Quite, all day parking, easy check out, great walking distance to the gondola, very dark room, plenty of space. Overall i just need a place to sleep while i wasnt snowboarding and this did the job. Pillows and bedway too hard, shower was very tiny, as well as the curtain for it, remote only did volume and channel control, shower head was ancient found a hair in my bed but not that big of deal really,
The motel is right across the street from the ski resort which is very convenient! Dirty motel. Buy a fitted mattress sheet for the bed instead of using a plane sheet. Found dirty socks under the bed. Fix your your cable TV so it doesn't cut out every 15 sec. Overall, cheap place to stay but I probably wouldn't stay here again.
Great location, and great price!
The management was very accommodating to us. The room was clean and a good deal for the price. There was no air conditioning in the room but there was an adequate fan.
Nothing at all Very dirty rooms, had ants and spiders in the bathroom. Carpets were dirty ony thing done by maid services is making beds. Not AC only a fan. And no one was ever in the office.
Cheap and affordable. Literally right across from Heavenly Gondola, 5 minute walk to restaurants and casinos, 10 minute walk to beach. Manager was super helpful when I asked about Heavenly and other water activities. He gave me a bunch of brochures.. A lot of them had coupons inside. :) overall, it did its purpose. Provided my boyfriend and I with a bed to sleep on and a decent bathroom. We were outdoors most of the day and Tahoe was just a quick stopover during our road trip, didn't want to spend too much, so $60/2 nights was a great deal in my opinion. Not that I would use it anyway, but our room was right in front of the pool. It had chairs in it and was dirty, an eye sore. Nevertheless, it wasn't a big deal at all. Rooms and bathroom could be cleaner, but again, I'm not complaining.. For the location and price I got, I actually expected it to be worse than it really was.
Dirty and disgusting. The room is dark. Show drain clogged. Won't recommended.
Breakfast was better than I had expected. Room was overall comfortable and clean. Limited parking at night. Rooms are not very sound proof.
Location was central to everything. Breakfast was hot and good variety of food. Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.
The room size was good as was the location, within walking distance to Harrahs. Not a big deal, but the hot water took a few minutes to warm up from freezing cold.
Blissfully quiet! Simple breakfast every morning, in room coffee pot, microwave and mini-fridge with freezer was perfect for our stay. Kept our snacks and sodas cool and allowed us to brew our own coffee and tea. Microwave was a bonus to reheat leftovers from the local restaurants. Steps away from Harvey's and Harrah's and Heavenly Village. Cute and delish taco stop next door. Walk to the beach equipped with beach front dinning. Comfy bed! Slept better here than at home - okay, that may have been because we got away from the kids. Excellent wifi, and plenty of TV and HBO. We are telling everyone about this hidden jewel; for the money, its as good as it gets. The motels with numbers in their names charge twice as much for 1/2 the comfort and even less amenities. We are already looking ahead to book again. Still can't get over how wonderfully quiet this corner of the universe was at all hours of the day and night. We would have loved an outdoor hot tub, but not a big deal. They have rooms with spa tubs, and next time we'll book one of those rooms!
The location was great It has a musty smell, the bottom sheet was not a fitted sheet so if I turned over I would take the sheet with me and be laying on the bare mattress :(. The bathrooms were not super clean.
It was economical and ideal since we just wanted a place to sleep while visiting. Check-in and check-out were very smooth. Beds were fine. Included a pass to the nearby beach. Only a few things were not good: The window blinds didn't darken the room very much, and the provided breakfast in the morning was very basic: two cereals, some donuts, and coffee, milk, & OJ.
Price location privacy You get what you pay for nothing to dislike. Would stay again.
This was a great stay. The room was close to the parking lot, bed was comfortable, wifi was reliable, and my partner and I got a good night's rest. Of course you can't expect 5 star experience (whatever that is), but for a ton of privacy, clean and comfortable room and bed, and the distance from there to the beach/shopping center, for the price ($70~/night) it was awesome! The continental breakfast was limited (cereal, orange juice, alright cinnamon buns, oatmeal, coffee, tea, apples and bananas). It was probably first-come, first-serve, yet no one told us of this policy or when it started (7am-9am). I recommend staff to tell us when it is available and what is included. I wouldn't pay extra for the breakfast.
Great value, very helpful staff, highly recommended.
The location was very close to the casinos We ordered a room with a Jacuzzi tub and the tub was broke but they gave us our money back so that was OK
The management was very accommodating to the few requests we made. Very comfortable 10 days with everything we needed for an inexpensive and pleasant stay. Only steps away from casinos, restaurants, shopping, theater and gondola to top of mountain. Excellent value! Nothing
Great Location, nice lobby area, game room for kids The rooms were very dark, bad lighting, very outdated kitchen and bathroom.
Location and size of the suites Rooms could use some updating
We were upgraded to a huge 2br suite with 2 bathrooms, and had a door leading directly to the pool. Very comfortable, great location, opposite excellent shopping centre and walking distance to lake. The spa and jacuzzi was on full all night, no way to turn it off and it kept us awake with furious bubbling, and people loudly splashing at 1am! The pool should have a reasonable closing time such as 10pm.
Best location for your money if your snowboarding Could use more blankets!
The room was excellent, very inviting and still updated. However the bed was very uncomfortable and springy, and the walls so thin we heard footsteps and creaky noises all throughout the night, As for the employees, the staff was great, yet the front desk could be a little more welcoming and clear with their check ins. I still very much enjoyed my stay, the beds and screechy walls on the other hand will be a factor whether or not we will return .
Breakfast included is real nice Kid activities Staff at front desk were rude Over crowded Checking not till 4 pm is a real hard thing with kids
Location is great. We walk to heavely gondola with our 7 year in his ski boots. It is 10 mins walk to the arcade in harrah's casino, my son's favorite after a day of skiing. The front desk staff who helped us check in was friendly and helpful. As I mentioned that we might extend our stay, she made note to match the rate we booked through third party online. When I called the front desk the night before our original departure date to extend our stay, the staff told me over the phone "you have to come down now. You need to pay immediately." I was ready to get in bed. Didn't feel like putting on my jacket to go outside and walk to the lobby in a different building. I ended up extending the our stay in the morning without any problem. The hotel was not busy at all in April. It would be better if the front desk staff that night was the same as the one helped our check in.
Close location to the shopping areas, including grocery-store. Quiet stairways so we were not disturbed by people walking by Room we were first assigned had a "do not disturb" doorhanger on it and the room was obviously unmade. Front desk person said 'sorry about that" and we were issued another room close by. That room was OK
Checking in was fast and convenient. The inclusion of a full hot breakfast added value. The location was great.
Location to the Gondela in Heavenly Plumbing wasn't workking in one room. We were moved to another and the plumbing wasn't working there either then we got a room where it actually worked. Air con was noisey in all room. Bedroom was really cold at night.
The suites are absolutely huge. It would be perfect for a group of friends or a small family. The location is perfect - right next to the gondola, and a grocery store where you can stock up the kitchen. Forced air heating is quiet. The rooms are a bit dark and need more lighting. The windows are thin so we heard a lot of traffic, despite being next to a low-traffic area. It got a bit chilly at night, so you have to turn up the heat. A comforter on the bed would help too - they only provide a thin blanket. There's not a lot of parking.
Free breakfast, going green service where if you requested no housekeeping you got a free gift. Friendly staff. Got discount card for local resturants. Pictures on website looked nothing like the rooms but still ok. Bed wasn't comfortable at all. Bathtub was broken so couldn't take a bath.
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge