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Location-service-cleanliness Really not enough storage units
Excellent pool/jacuzzi area! (Jacuzzi is at the end of the pool - switch is on left side of pool). Great location minutes from Clarke Quay. Very safe area, in fact the whole city was! Helpful staff and we even got checked in at 9:30am after a long flight. Our bags were taken up to our room for us. Our room was cleaned daily and the showers were lovely! The hotel staff hailed down a taxi for us on our departure and they lifted our cases into the taxi for us. Very relaxing stay! We would love to stay here again! Occasional noise can be heard from the flushing of next rooms toilet. Water pipes/system can also occasionally be heard although this didn't wake us up. Personally I would have preferred softer pillows but I wouldn't let this put me off staying here again.
hotel staff were courteous and friendly (reception, housekeeping, etc.) rooms were clean and modern too. The rooms are seriously very small and cramp...
Excellent service and courtesy and helpfulness of staff, n/A
nearness to bars and restaurants Hotel dining room too small
We found the Park hotel to be very well located. The pool area was fabulous for a city hotel and the club floor was great. The staff were always friendly and helpful. Nothing was too much trouble. I would definitely reccommend this hotel.
We had been up since midnight on our flight when we got there was told our room wasnt ready, and made to sleep in lobby, even tho we had booked club floor.Was not offered a drink and left ehere for 2hours.
New clean hotel Took a day to find out there was internet service in the room, didn't find it in the room documentation
We had a club room which allowed us to use their Crystal Lounge where we had breakfast and afternoon tea + cocktails. Internet use was also free. Great ameiies. It was not so close to the Old Singaopre but taxi were cheap so it wasn't an issue.
Very friendly and professional staff, clean and up to date facilities, great location. Nothing to say
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
just ok. nothing special
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
Fantastic place to stay with the most amazingly friendly staff. When we asked for soap and tea it was provided very quickly. The 2 bedroom apartment is cosy, not quite as big as it looks on the website but it's very clean and the amenities are good. The breakfast was extremely basic but there was plenty of it and well topped up. Don't stay here if you like a buffet breakfast with plenty of choice.
The pool is not friendly to young children. There is only a very small area of shallow steps. I suggest installing a small, shallow "baby pool." Also, there was no proper outlet in the bathroom for the hair dryer.
Hotel was in a great location for restaurants and shopping, excellent space in two bedroom two bathroom apartment. Breakfast was good. Rooms were a little dated but clean. Also renovation is underway which will see rooms be refurbished.
The view & location were fantastic. The hard bed & breakfast needs some work, more variety each morning would help.
Great location near singapore river ; kitchen and washing machine in room No
Friendly, helpful and attentive staff. Spacious, comfortable and clean apartment. Great location close to river, shops and restaurants. Easy, free access to internet handy to have.
the reception staff were wonderful. every time we entered the building we were greeted with a smile and a hello. when we lost a mobile phone in a taxi they bent over backwards to help find it and find it they did. your maintenance man was very patient with me when trying to explain how to use the washing machine/dryer. i had searched the internet for 2 months to find suitable accommodation for my 2 children and myself and was more than thrilled when we arrived to see our room. thank you so very much for being part of our wonderful holiday. perhaps an instruction manual in the room to show you how to use the washing machine/ dryer so we don't have to bother the maintenance man.
Great location, good room size and friendly staff Street noise.
The room we booked was well equipped for an extended stay but most probably not for two or three nights as we did. It is annoying arriving at a hotel at 23h30 in the evening and not finding a minibar. I found the staff at the hotel totally useless. Most of them were unable to conduct even the most basic conversation in English, and issues such as booking a taxi and getting the internet to work was cumbersome. They porter dropped one of our bags from the baggage cart, causing items inside to break (Normally you wold rely on the airline to do that). The ladies in our party were not very happy with the fact that the room lacked a hair dryer. Though the rooms were in very good knick, I found the passages, elevators and walkways extremely dated (looks like it was last tiled in 1980).
Big, spacious, comfortable apartment.
Bar prices were rediculous
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
OK, just OK room is a little bit old and needs re-model
Was clean and close to all!
The good service of the staff.
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
Proximity to the CBD and food No
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
I like the location and warm hospitalty of the staff. The hotel has enough facilities pool was a surprise for us. The cleanless of the toilette should be reconsidered. Towels were very old should be checked. There were no soap for hands this can be added. The rooms were small. Some rooms doesnot have Windows mine's has a window thank you! I think these are small things to be recovered. In general we are happy to stay we had a good rate from Kayak. Thank you!
Pool and location is very nice I didnt like toilet and shower combination. They could give slippers. Beware that some rooms are without windows.
I like this hotel also the staf was so friendly. I found a small problem with the first room witch I tooken then the staf changed my room to executive room :-)