|Rota principal||Riade King Khaled Intl to Jidá King Abdulaziz Intl|
|Aeroportos em que opera||82|
|Aeroporto principal||Riade King Khaled Intl|
Prós: The whole experience was pleasant
Contras: The boarding process and the gate agent should have much better people skills
Contras: Upgraded my ticket to Buisness class only to find out that I could have only 1 bag, so I was forced to pay for my second bag despite having a Buisness class ticket!
Prós: Nice cooperative crew & fairly comfortable seating
Contras: dont know
Prós: The crew was very kind and attentive.
Contras: We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was.
Contras: Leave on time
Prós: Nothing at all!!
Contras: The staff needs to be helpful Extremely disgusting seats and trays. Filthy and smelly, full of stains. So disappointed! And no tv???!!!! For a 4.5 hour flight that’s brutal! The one big screen we were all supposed to share didn’t even work. Much much work needed
Prós: The staff on board was very friendly, warm.
Contras: The bathrooms could have been cleaner. Staff does not show up at all on the staff call button.
Prós: Great crew! Smooth flight!
Prós: Great crew!
Contras: I would’ve like more desert options.
Contras: The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant.
Contras: Excellent customer service
Prós: the food is good
Contras: the bathrooms need to be cleaned
Prós: yes crew and flight was very good
Contras: every thing is good
Prós: Nothing really.
Contras: The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken.
Can’t say a single good thing about this flight.
Prós: very poor experience transiting through Jeddah airport
Contras: There was no wheelchair that was request. Had to walk long distance in severe pain. no one bothered to listen. Will never fly Saudia again
Prós: Crew is extremely friendly
Prós: Worst customer service ever
Prós: No more Saudia. Worst customer service ever.
Prós: Everything was okay, except they have really bad transition from the two flights in the airport .
And suitcase was delivered to me the next day, and was opened and a bag of 230$ was stolen
Contras: Don't steal people’ stuff
Prós: Crew was okay and seats were comfortable
Contras: Food and boarding
Contras: Change the food which was tasteless and was only bread.
Contras: Connecting in Jeddah is a mightmare.
Prós: Modern and well-equipped planes.
Contras: Connecting in Jeddah is a mightmare.
Contras: Make entertainment , serve nice food. Seat not comfortable at all.
Prós: Exceptional crew, as expected
Contras: Terrible customer service at the boarding gate. Plane was listed on time but we did not board until an hour after our scheduled departure time. We were not informed whether the flight was delayed or given an explanation for why we did not leave on time. There was no announcement and the gate team did not give any explanation to what was going on. Unexceptionable service. Very disappointed
Prós: Excellent service and ontime takeoff
Prós: Crew was good, food was very good,seats were fine.
Contras: Entertainment options could be better. The entertainment system needed reboot.
Contras: The food could be better.
Prós: Crew and plane were great..
Contras: Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!
Contras: Crew’s were not professional enough
Prós: Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later.
Contras: They should add one more meal and drinks more frequently.
Prós: The new Boeing airplane. Business class is truly business class.
Prós: Flight was canceled without notice
Contras: Need to invest in new seats
Contras: None of us who flew from ny , received luggage’s in Dhaka. Still waiting
Prós: Was the crew amazing and overall was good
Prós: B787 still like new and well maintained.
Contras: This is a long flight I take often one Saudia. The seats still suck!
Prós: The crew were extremely helpful and they did there best to keep us comfortable
Contras: The boarding process is a mess
Very improved customer service
Prós: Very improved customer service from previous years.
Contras: Offer drinks besides a bag of water and juice
Prós: The boarding process was efficient. The crew were friendly and professional.
Contras: The Entertainment system broke down 3 times during the flight.
Prós: Liked the short flight period. That is all!
Contras: Crew service is terrible. Food is rubbish.
Prós: The plane was very comfortable and the crew were fast and responsive
Contras: They searched every bag and person before getting on the plane, the entertainment system is buggy
Service improved from last three years
Prós: I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any.
Prós: My seat was just fine, it was only a 1.4 hour flight
Contras: The food was not great, however I want to say thank you very much for having something
Contras: Boarding & deplaning for Business class should be priority. Baggage claim also should be priority. Currently there’s no difference between business and economy classes
Prós: I had my own row of seating because the flight was pretty empty so it was very comfortable
Contras: Nothing. Excellent flight
Prós: Flight was pretty empty so I had a whole row to myself which was incredibly comfortable
Contras: Seat comfort and leg space
Contras: The offerings of the snack is very cheap
Prós: Please contact me on +966502263227
Prós: I went to get my ticket at the airport unfortunately they said your ticket has been cancelled
But i have no information about that
Please contact me on
Contras: Please contact me on my phone number +966502263227
Contras: All was well
Prós: Smooth trip
Contras: All is well
Prós: Smooth trip
Contras: The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck
Contras: A problem in adjusting my return flight caused a cancelation of the return flight, customer service was not available at night time (flight was early morning ) a visit to there airport office had nothing to offer but by a new overinflated ticket and then discuss the rest with HQ or use the phone nearby for technical support that took me 20 minutes to understand that it is going to be busy for the rest of the night (time was 1:30 am) approximately