The food is of poor quality
Da decoracao do hotel Dotar o mini-bar de bebidas. Nao cobrar a parte o acesso a piscina.
As otimas instalacoes hotel com design moderno em uma construcao antiga. O SPA finlandes e espetacular vale a estadia Otimo apto Faltaria investir mais em treinamento dos funcionarios Melhorar o nivel da comunicacao em Ingles. Ocorreram situacoes de stress por este motivo. Na recepcao o nivel do ingles e otimo porem faltou serem mais atenciosos no check in e demais momentos.
Infra-estrutura, qualidade da comida e limpeza
Localização excelente. Magnifico SPA. Serviço de lavandaria exemplar. Boa garagem e grande pequeno almoço. SPA deveria ser gratuito ou pelo menos com um preço mais acessível. O mesmo se aplica ao pequeno almoço, este sim, demasiado dispendioso.
Gostei muito da academia! Além disso, gostei do quarto grande, com sacada e dos funcionários muito simpaticos! Vários restaurantes tambem foi um ponto alto.
Conforto, o hotel e os quartos sáo excelentes !!!!
Relativa proximidade a estacoes de metro; ainda assim, sua localizacao permite que se desloque mesmo a pe por muitas areas de interesse da cidade Apartamento pequeno. Pequeno almoco exageradamente caro.
room was very nice staff was largely clueless; pleasant but clueless. Can you make up my room in the next 3 hours? "Maybe." Can I check out at 1 instead of noon? "Maybe." Can you have may bill ready when I check out? "Yes." except no. And more examples but... Basically a Marriott with nice rooms and view but limited facilities.
We booked Trezzini after much research due to it's proximity to the University, where my daughter is studying. Turned out it was not anywhere near her dorm but the graciousness, luxury, and value of the hotel made the choice delightful. Our room was wonderfully appointed with bottled waters aplenty, Chopard toiletries, robes, slippers, and essentials. We were greeted with champagne and chocolates upon our arrival and subsequent returns. Hotel was located across the river from the Admiralty and Winter Palace - all easy walks, even in November. Staff were wonderful - particularly Hrai and Anastasia, in the restaurant. I highly recommend it and will stay here, if I am ever fortunate enough to return - lovely! There was nothing I did not like - it was fabulous!
A qualidade do atendimento dos funcionários é o destaque do hotel. Amáveis, educados, prestativos, fazem o que podem para agradar ao hóspede. A localização do hotel, um pouco distante para se ir sempre a pé aos lugares de mais interesse e, também, a distância à estação mais próxima do metrô, o torna menos competitivo.
Nice view on the Bay Hairdryer upon special request in lobby
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
To air condition & to fagito the personal should learn english
Location just oposite Exhibition hall; beautifull sea-view from the window; varied and delicious breakfast Very poor interiour of rooms: no mini-bar, no seif, no tea facilities, no iron...
Only view from room was perfect. Hotel is not 3 star hotel. It is not worthy money it costs.
İn the hotel was renavition and was very bad inside and outhside of hotel.Please take of from web no bady I can recomended this hotel.also you can not pay with credit cart
The staff were very very friendly and helpful, making great efforts even if the English of some was poor. I was even allowed use the staff computer to send a semi urgent email. This sort of individual care and flexible home like atmosphere is a plus. The room was warm, quiet, clean, well serviced and the location was not too distant a walk to the bridge and from there the city proper. The hotel arranged airport transfers, the drivers of which were very good and had quality cars
The staff was very helpful. They added an extra bed upon our request for only 750 RUB, when our friends decided to stay in our room. Very clean and really quiet hotel. There was no problem to check in as early as 9:00AM. The breakfast lacked some variety.
After my short visit to St.Petersburg, I can say that I am completely satisfied with the service of Shelfort Hotel. Especially their hospitality and kindness was very admirable.
Quiet location. Good staff. Free parking. There is no air conditioner.
Very good room design. More of the staff should be able to speak English if they wish to cater to non-Russian business people. Breakfast was good. My main issue is the security system. Being buzzed in was never a problem. However, the only way to leave your section of rooms (to either leave the hotel or get to breakfast/main desk) is to be buzzed by a staff member. Twice, I had to wait for someone to get to the desk to be buzzed out.
Convenient location, within 10 minutes walk from metro station. Friendly staff. Clean bathroom and spacious bedroom. Quiet environment. Good price. Staff are helpful but not all of them can speak English. Hotel is old-fashioned. Carpet in bedroom is not clean. Water must be run for a while in the morning before it becomes hot.
Close to the center (30 min by walk) & subway (metro station 5 min), cosy, quietly, no noise from the street or another rooms, good breakfast time 8.30-10.30, nice area around the hotel. no special city or sightseeing tours in the hotel.
I stayed here twice during this year and can describe it as having quite a good location fair 3 star hotel. Room and bath-room are quite spacious for such level of hotel. Both times there was a bad smell in the room: first time - unpleasant canalization smell, second - cigarette smoke smell, which clung to the room for some hours. It could be also a good idea in my opinion to have some hot meal for the breakfast.
Foireann an-chabhrach.-, le aitmasfear suaimhneach. Ceantar ciuin, go leor aiseanna mor-thimpeall. Congarach don metro an choras teas larnach, seomra ro-the, gan cumas e a athru.
the room was very spacious and comfortable
A gentiliza dos funcionarios em todos os momentos, inclusive antes de chegararmos ao hotel, disponibilizando papeis para o visto e taxi no aeroporto. Achei o cafe da manha um pouco restrito, sem muitas opcoes. O hotel e pequeno e nao tem elevador nem carregador para ajudar com as malas.