location and very well run
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
The staff was fantastic in both courtesy and smiles.
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
it is just in center what i want
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
The hotel and the staff was very pleasant and nice!!Very attentive and punctual! No
high transportation service
Centrally located. Never again... Internet connection very complicated, almost possible only from Hotel's business center. Airconditioning on in a freezing room with outside temperatures of 15o C.
Everything was fine Breakfast too expensive.
The food in the evening was not good at all. They charge extra for using the swimming pool at certain hours. Extra charge for internet.
Good and correct English speaking staff. All the facilities are there. The souvenir shop is excellent. 15 minutes to Mariinsky theatre. Have to walk to city centre 5 - 20 minutes. 20 min to Hermitage and to the water front. 20 min to Nevsky Prospect. But did not bother us. The taxi fare to Airport is double the regular price. The breakfast extra charge is way un proprtional. Had a better breakfast outside for 1/4 price
The hotel staff were very attentive, punctual, nice, pleasant!!!! No
The room was great, the bed is very comfortable. The view at the restaurant on the top of the building is so unique and amazing. Location is good as well... St.Isaac Cathedral is 5-7 min. walk as well as Mariinsky theatre.
Pleasant people at the reception. Quite convenient location -right nearby Usupov palace not far from centre. Quiet rooms with comfortable matress. Clean. Perfect view from restorant at atrium(where the breakfast is served). Pool. No
Very nice reception area. Good for business travel, located very close to the main transportation artery of teh city - interconnection of 3 tube lines makes it easy to go anyway very thin walls, I could hear my neighbour using hairdrier every morning as well as hotel event that was held 2 floors above me
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Infra-estrutura, qualidade da comida e limpeza
Localização excelente. Magnifico SPA. Serviço de lavandaria exemplar. Boa garagem e grande pequeno almoço. SPA deveria ser gratuito ou pelo menos com um preço mais acessível. O mesmo se aplica ao pequeno almoço, este sim, demasiado dispendioso.
The food is of poor quality
Gostei muito da academia! Além disso, gostei do quarto grande, com sacada e dos funcionários muito simpaticos! Vários restaurantes tambem foi um ponto alto.
As otimas instalacoes hotel com design moderno em uma construcao antiga. O SPA finlandes e espetacular vale a estadia Otimo apto Faltaria investir mais em treinamento dos funcionarios Melhorar o nivel da comunicacao em Ingles. Ocorreram situacoes de stress por este motivo. Na recepcao o nivel do ingles e otimo porem faltou serem mais atenciosos no check in e demais momentos.
Da decoracao do hotel Dotar o mini-bar de bebidas. Nao cobrar a parte o acesso a piscina.
Localização, café-da-manhã buffet (apesar de não incluído na diária). No check out, apresentaram preço diferente daquele oferecido no site Booking.com. Após apresentar a reserva impressa, o preço do site foi honrado.
Ótima localização , Hotel reformado nada de luxo mas quarto e banheiro limpo e confortável.Breakfast bom.Atendimento fraco na recepção.Somos hoteleiros e sabemos avaliar Luciana David Melhorar o atendimento na recepção .
A localização é excelente e o padrão do hotel é muito bom. Bom café da manhã e um restaurante muito bom.
atendimento, localização, restaurante, conforto, informações turisticas.... tudo
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
A proximidade com a estação de metro - apenas um minuto de caminhada até a estação que recebe o nome do hotel Holliday Inn Moskovskie Vorota.
Hotel amplo, limpo, bonito e confortável, com acesso fácil ao metro. Quartos grandes, óptimas instalações e excelente pequeno-almoço. Isolamento excepcional Fornecimento de mapas de melhor qualidade e mais completos por parte da recepção
Hotel muito bonito, limpo e comida gostosa ea a localizacao execente Nao mudaria nada
Hotel realmente próximo da estação de metro que leva o mesmo nome do hotel, podende acessar as áreas turisticas em poucos minutos (3 estações). O metro não vai até o aeroporto, mas existe um serviço de van, que cobra 25 rublos que faz essa ligação. O hotel é novo, bastante limpo. O restaurante do 2° andar é o melhor. Os funcionários da recepção e concierge atendem muito bem, dando informações uteis sobre a cidade. Altamente recomendado.
A localização do hotel, com metro à porta para deslocação para o centro da cidade. Empregados prestáveis. Confortável.
Relativa proximidade a estacoes de metro; ainda assim, sua localizacao permite que se desloque mesmo a pe por muitas areas de interesse da cidade Apartamento pequeno. Pequeno almoco exageradamente caro.
Conforto, o hotel e os quartos sáo excelentes !!!!
There was no ref (mini bar) in the business room.
Close to the airport Had to run the water a long time before it got hot
Close to the airport and easy to get to the downtown by metro. Staff and management is good. WI-FI is for additional payment.
Good location for airport and metro Very busy with tour groups, Unhelpful unfriendly staff. Price fixing between hotel staff and taxi drivers.
clean everything was fine
The good breakfast, round the clock is on duty the doctor In advertizing there was an information on working pool and Spa-SALON, at registration in hotel the manager it was confirmed. But upon it has appeared that the pool and Spa-SALON don't work a month and even a month won't work.
I've been in this hotel for few days during a business trip. The hotel is very close to the airport. Is a tipical very big russian hotel, lots of rooms, lots of people. The reception desk emplyees are a bit slow due to the few people that are working there. The guests must wait to much time before receive assistence.
If you need a hotel fairly close to the airport, this is an okay option. Check in took 45 minutes. They will try to impose a registration fee for $40!!! This needs to be done away with Park Inn. You are the only hotel i stayed at that tried to use this scam. Also, the rooms are small and very outdated.
Location is near airport and can avoid the traffic jam in the downtown. Hotel building is a bit old and we can not operate the airconditioner in the room.
Room was ok at the price offered and the nearness to the airport. During sheck out the front desk forgot to give me my passport back and they could not find my receips from visiting the restaurant the night before.
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
To air condition & to fagito the personal should learn english
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
Nice view on the Bay Hairdryer upon special request in lobby
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
Idea business base with prices that werefair by Russian standards
Front staff is friendly for concidering in Russia.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
Acesso grátis (wireless) á internet. Pequeno almoço.
Hotel limpo, bem localizado e com excelente tarifa. Dificuldades em encontrar quem falasse bem inglês.
O hotel era confortável e limpo. Não era muito longe do centro da cidade. Para o preço que é, devia ser melhor. Mesmo tendo em conta os preços elevados da Russia, este hotel é caro para o que é.
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
The bed and spa The location!
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
superb interior and comfort nothing I suppose
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
Nice Finnsih quality Hotel
I liked everything but the price. breakfast was too expensive.
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
TV Japan was available. No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
Good location, good food, good service high price
The level of service, friendliness of the staff and level of assistance they were willing to give.
The staff were very helpful and friendly, the courtyard is lovely
Absence free Internet (Internet is payed by special card - it's no comfortable)
Absolutely everything nothing
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station Tea and coffee making facilities in the room would have been handy.
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian. The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.
A qualidade do atendimento dos funcionários é o destaque do hotel. Amáveis, educados, prestativos, fazem o que podem para agradar ao hóspede. A localização do hotel, um pouco distante para se ir sempre a pé aos lugares de mais interesse e, também, a distância à estação mais próxima do metrô, o torna menos competitivo.