Excelentes instalações, ótima localização, muito conforto, acesso livre à internet no business center, ótimo café da manhã e lanches e bebidas incluídos na diária durante todo o dia, até às 20:00 horas.
Como não falamos Russo e não conheciamos a cultura do país, optamos por gastar um pouco mais, previligiando a segurança, a limpesa e pessoal fluente em ingles. Resultado foi 100% alcançado. Hotel magnifico, entre os 3 melhores da cidade a um preço muito competitivo nesta categoria. Quarto muito amplo, elegante, moderno e muito bem localizado. Café da manhã absurdamente caro, melhor não incluir na reserva. Otimas opções fora basta andar 3 minutos na propria avenida.
As otimas instalacoes hotel com design moderno em uma construcao antiga. O SPA finlandes e espetacular vale a estadia Otimo apto Faltaria investir mais em treinamento dos funcionarios Melhorar o nivel da comunicacao em Ingles. Ocorreram situacoes de stress por este motivo. Na recepcao o nivel do ingles e otimo porem faltou serem mais atenciosos no check in e demais momentos.
Gostei muito da academia! Além disso, gostei do quarto grande, com sacada e dos funcionários muito simpaticos! Vários restaurantes tambem foi um ponto alto.
Da decoracao do hotel Dotar o mini-bar de bebidas. Nao cobrar a parte o acesso a piscina.
Infra-estrutura, qualidade da comida e limpeza
The food is of poor quality
Localização excelente. Magnifico SPA. Serviço de lavandaria exemplar. Boa garagem e grande pequeno almoço. SPA deveria ser gratuito ou pelo menos com um preço mais acessível. O mesmo se aplica ao pequeno almoço, este sim, demasiado dispendioso.
atendimento, localização, restaurante, conforto, informações turisticas.... tudo
Localização, café-da-manhã buffet (apesar de não incluído na diária). No check out, apresentaram preço diferente daquele oferecido no site Booking.com. Após apresentar a reserva impressa, o preço do site foi honrado.
Ótima localização , Hotel reformado nada de luxo mas quarto e banheiro limpo e confortável.Breakfast bom.Atendimento fraco na recepção.Somos hoteleiros e sabemos avaliar Luciana David Melhorar o atendimento na recepção .
A localização é excelente e o padrão do hotel é muito bom. Bom café da manhã e um restaurante muito bom.
Location is very central to Saint Petersburg, all around appearance is pleasant, nice bar and restaurant. Breakfast is not included in room rates, Internet is charged extra and is expensive. For the price of the room you would expect a bit more
Excellent location. The staff is not well-trained. The room does not worth such a huge price. Internet is very expensive. The interior looks cheap. There were no bathrobes (5* hotel).
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
location is fine - price is too high overpriced
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
Top service, location We didn't get the room we booked. The prices were untransparent.
The staff shows absolute incompetence as far as client satisfaction is concerned
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
It has an excellent service!
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
The view is great. Being a big hotel, it has a charm that somehow corresponds to one idea of hotel a bit outdated, witch I find interesting. I like walking, so I didn't mind walking from the hotel to the centre or to the subway station. Wi-fi is only available in the bar area. Breakfasts are poor. Bar does not accept neither cards or clients to have their debts assigned to their room.
I liked everything but the price. breakfast was too expensive.
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
Nice Finnsih quality Hotel
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
superb interior and comfort nothing I suppose
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
The bed and spa The location!
Conforto, o hotel e os quartos sáo excelentes !!!!
Relativa proximidade a estacoes de metro; ainda assim, sua localizacao permite que se desloque mesmo a pe por muitas areas de interesse da cidade Apartamento pequeno. Pequeno almoco exageradamente caro.
das acomodacoes, da localizacao,das instalacoes,do cafe da manha,do atendimento dos funcionarios. asintalacoes sao chiques e demuito bom gosto.decoracao moderna. roupas de cama e banho limpas e de qualidade. elevador em estado de conservacao ruim.falto de espelho no quarto que fiquei 403.
competencia e simpatia do staff, qualidade do servico prestado, cafe da manha, arquitetura do hotel, excelente localizaçao elevador muito pequeno para malas maiores, mas nao chega a comprometer
Disponibilidade de alguns funcionários. Localização. Barulho da rua nos quartos, inclusive durante a noite (apesar de vidros duplos) e a notória inexperiência de alguns funcionários, que não conseguiam responder a informações básicas. Tamanho do elevador.
Acesso grátis (wireless) á internet. Pequeno almoço.
O hotel era confortável e limpo. Não era muito longe do centro da cidade. Para o preço que é, devia ser melhor. Mesmo tendo em conta os preços elevados da Russia, este hotel é caro para o que é.
Hotel limpo, bem localizado e com excelente tarifa. Dificuldades em encontrar quem falasse bem inglês.
It's the 4 Seasons)) This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.