Excelentes instalações, ótima localização, muito conforto, acesso livre à internet no business center, ótimo café da manhã e lanches e bebidas incluídos na diária durante todo o dia, até às 20:00 horas.
Como não falamos Russo e não conheciamos a cultura do país, optamos por gastar um pouco mais, previligiando a segurança, a limpesa e pessoal fluente em ingles. Resultado foi 100% alcançado. Hotel magnifico, entre os 3 melhores da cidade a um preço muito competitivo nesta categoria. Quarto muito amplo, elegante, moderno e muito bem localizado. Café da manhã absurdamente caro, melhor não incluir na reserva. Otimas opções fora basta andar 3 minutos na propria avenida.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
specially for business trips - breakfast should be erlier as 07:00AM
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
Top service, location We didn't get the room we booked. The prices were untransparent.
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
location is fine - price is too high overpriced
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
It has an excellent service!
The staff shows absolute incompetence as far as client satisfaction is concerned
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
Disponibilidade de alguns funcionários. Localização. Barulho da rua nos quartos, inclusive durante a noite (apesar de vidros duplos) e a notória inexperiência de alguns funcionários, que não conseguiam responder a informações básicas. Tamanho do elevador.
das acomodacoes, da localizacao,das instalacoes,do cafe da manha,do atendimento dos funcionarios. asintalacoes sao chiques e demuito bom gosto.decoracao moderna. roupas de cama e banho limpas e de qualidade. elevador em estado de conservacao ruim.falto de espelho no quarto que fiquei 403.
competencia e simpatia do staff, qualidade do servico prestado, cafe da manha, arquitetura do hotel, excelente localizaçao elevador muito pequeno para malas maiores, mas nao chega a comprometer
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
room and service were very good. the concierge-marie and anna were very helpful to us,
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
Very good location, near the underground. Some rooms are after capital repairs and they are ok, but my one was old-fashioned, so I didn't like it. Breakfast was rich. Old-fashioned rooms.
Location: metro, supermarket, nice vieuw (stayed on the 8th floor river side) Breakfast was ok. Quite large room and bathroom (double comfort room). Check-in procedure took too long. Internet is quite expensive– you can better go to McCafe next door, take a nice coffee and use free WiFi. One of the days airco was not working (+37c outside) in whole hotel, fortunately they fixed it late in the evening ( after many complains). I would expect some personal care kits in the bathroom for this price – at least some shower gel, it was almost nothing there. However location of the hotel is convenient, it is located above huge roads so is very noisy even with the window closed. Don’t think I would stay in this hotel again.
The room I rented was very silent and comfortable The hot water for bath-tub was yellow and smelled poorly
location in he center of SPb,good renovation
At Pyb.4320 (EUR.105) for 2 nights including breakfast, this hotel is/was for Russian standards very cheap and excellent value for money. There is for me in the future no reason to go to other hotels in St.PB costing EUR.200-250 for nearly better quality. From outside you fear an old fashion Soviet-Union boring hotel, but inside all is new and very clean. My room was small but it was enough and the matrass was excellent. Empty minibar. Why? I could not wash myself because water in bath was brown ... that needs to be dealt with.
It was good combination of location and service for that money I'd like receptionists would be friendly sometime
For a person who did not speak any Russia they are excellent with communication in English - the hotel is very elegant in the entrance and they are very helpful. Lovely place to stay and see St Petersburg. NO
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
It was a very nice stay. construction activities nearby.
Clean rooms, renewed furniture, modest staff, price-quality is very good, location is perfect Noise from the street - not hotel fault, but not pleasant during stay
Nice, clean, ideally located in the city centre and very good for sightseeing. Moreover, the staff is very friendly, and breakfast is generous
-very kindly and helpfully staff. Very good located, the hotel is in the historical centre and if you want you are in a few minutes on the metro station.The building where the hotel is, is a business centre and the hotel is in the 2nd and 3rd floor of this building. But it was ok ´cause better a small cosy hotel with kindly staff as a big hotel with unkindly staff. For city trips and business trips perfect. There was no restaurant and bar only breakfast restaurant. But the staff told me that soon there will be a restaurant and bar.
clean rooms, nice staff