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Localização, café-da-manhã buffet (apesar de não incluído na diária). No check out, apresentaram preço diferente daquele oferecido no site Booking.com. Após apresentar a reserva impressa, o preço do site foi honrado.
Ótima localização , Hotel reformado nada de luxo mas quarto e banheiro limpo e confortável.Breakfast bom.Atendimento fraco na recepção.Somos hoteleiros e sabemos avaliar Luciana David Melhorar o atendimento na recepção .
A localização é excelente e o padrão do hotel é muito bom. Bom café da manhã e um restaurante muito bom.
atendimento, localização, restaurante, conforto, informações turisticas.... tudo
Excellent location. The staff is not well-trained. The room does not worth such a huge price. Internet is very expensive. The interior looks cheap. There were no bathrobes (5* hotel).
Location is very central to Saint Petersburg, all around appearance is pleasant, nice bar and restaurant. Breakfast is not included in room rates, Internet is charged extra and is expensive. For the price of the room you would expect a bit more
superb interior and comfort nothing I suppose
Nice Finnsih quality Hotel
I liked everything but the price. breakfast was too expensive.
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
The bed and spa The location!
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
Hotel limpo, bem localizado e com excelente tarifa. Dificuldades em encontrar quem falasse bem inglês.
O hotel era confortável e limpo. Não era muito longe do centro da cidade. Para o preço que é, devia ser melhor. Mesmo tendo em conta os preços elevados da Russia, este hotel é caro para o que é.
Acesso grátis (wireless) á internet. Pequeno almoço.
It's the 4 Seasons)) This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.
I rarely repeat a restaurant during a vacation trip . The Alain Ducasse resturant housed in this electic ,hip hotel is truly fantastic... decor is spif, breads fantastic, great drinks list... food : nearly as good as the Duchasse in the Dorchester in London, one of the world's great restaurants. The GM of this resturant was recently promoted to hotel GM; if i had a trip to Russia ; i'd visit this hotel just to see him in action .
Friendly staff, comfortable room Location - taxi is the only way to get our, breakfast, wi-fi doesn't really work anywhere in the hotel
breakfast is not include to room rate
Clean, new, comfortable room and shower.
The kindness of the staff. Location and rooms. Too expensive breakfast.
Large but nice hotel in a quite place not far from city center, good for city travelers, friendly staff, beer restaurant with football translations near lobby, nice quite rooms with internet, tea/coffe set, iron etc. Breakfast is too expensive even for 4-star hotel
wifi It remind me USSR a little. First when I made pre-call to the hotel before booking asking if there were air-conditioning system in the room they told me, yes, off course. But when I came into the room after I paid I realized there was only ventilator ))). Thanks God, I needed to be there only one day, otherwise I had to find some other location. Second thing was in the restaurant in the menu only few dishes were available to be served others were out of order ))) The whole atmosphere is more or less ok, but smells USSR a lot!!!!! I don't recomend it!!!
The hotel and the staff was very pleasant and nice!!Very attentive and punctual! No
Everything was fine Breakfast too expensive.
The hotel staff were very attentive, punctual, nice, pleasant!!!! No
The food in the evening was not good at all. They charge extra for using the swimming pool at certain hours. Extra charge for internet.
high transportation service
Very nice reception area. Good for business travel, located very close to the main transportation artery of teh city - interconnection of 3 tube lines makes it easy to go anyway very thin walls, I could hear my neighbour using hairdrier every morning as well as hotel event that was held 2 floors above me
The room was great, the bed is very comfortable. The view at the restaurant on the top of the building is so unique and amazing. Location is good as well... St.Isaac Cathedral is 5-7 min. walk as well as Mariinsky theatre.
Centrally located. Never again... Internet connection very complicated, almost possible only from Hotel's business center. Airconditioning on in a freezing room with outside temperatures of 15o C.
Good and correct English speaking staff. All the facilities are there. The souvenir shop is excellent. 15 minutes to Mariinsky theatre. Have to walk to city centre 5 - 20 minutes. 20 min to Hermitage and to the water front. 20 min to Nevsky Prospect. But did not bother us. The taxi fare to Airport is double the regular price. The breakfast extra charge is way un proprtional. Had a better breakfast outside for 1/4 price
Pleasant people at the reception. Quite convenient location -right nearby Usupov palace not far from centre. Quiet rooms with comfortable matress. Clean. Perfect view from restorant at atrium(where the breakfast is served). Pool. No
The staff is very friendly and always there to help. The hotel is very clean and comfortable. The room is large and the bathroom quite nice with good soap products. The location is quite good.
Everything was great. Nothing.
Location is excellent, very close to major tourist attractions in St. Petersburg. Access to the hotel is wide street hence feels safe. There is a convenience store just next door so you can buy essentials such as water, or snacks if you don't want to pay for the expensive room services typical of hotels. The breakfast was good quality. The room location was a bit off for me, and the room layout.
location, reception and lobby bar service
Location excellent, staff willing and informative. Common areas were cold, mainly due to high atrium roof. Lobby and bar lacked atmosphere.
Pleasent staff, friendly atmosphere, comfortable beds,reasonably good location. It is a very good hotel, but not a 5* as clasified by the site. More of a 4* delux.
Very good localisation, nice service (generally), nice rooms. Bad/very slow service in bar, additional (high) payments for concierge
comfortably, delicate staff oldfashion TV
Staff very pleasant. Nice live music in evenings. Clean. Good sauna/gym but not mixed. Fine dining. Well cited for The Hermitage and Neva embankment. No water offered at dining table as routine. No tea/coffee facilities in room. No WiFi in room.
Very nice location, good service; fantastic cuisine - greating to the chef!. As well very kind personnel
It is really super to have a stay in this hotel.Everything is excellent !! If possuble I should give them 12 to 10 instead of 10 to 10. Thank you so much !!!
Terrace bar and lobby bar were excellent. Staff knowledgeable and helpful. Great location. Room very clean and comfortable.