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gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective. nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
Quaint Clean Attentive staff Deliciouso breakfast! We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.
Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity. The bright light outside my door was annoying at night.
Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here. Any problems I had were taken care of so quickly I don't even remember what they were.
The rastrillo architecture, excellent facilities and service, and outstanding Colonial Zone location. The breakfast buffet was expensive.
I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect. There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.
The architecture and plant integration.
No complaints...everything is perfect.
Nice staff- reasonably clean. Not at all luxurious. Had to request towels and some basics daily. Very small rooms. Terrace is nice. Good if you need a place to sleep and won't be spending much time on the property. Friendly staff. Good price Two small towels daily- no hand towels, wash clothes, etc. small small rooms. Bed not great. Sheets not great. Shower did not have hot water some days.
This hotel is a dream come true. We slept in a 17th century convent with all the modern amenities of this one. Hotel Employees have so much class & social skills that they can work in the best hotel in Paris. We can't think of anything. Really!!
The historic aspect Location wasn't in the best neighborhood
This hotel was my favorite part of my trip to Santo Domingo. The hotel is a tourist attraction in its own right! It is simply beautiful! The hotel is also very conveniently located to all the attractions in the Zona Colonial and the Malceon. GREAT hotel! Leaving!
The location to the center of the center is the only plus! The construction and the smell of raw sewage made me sick to my stomach. They pictures are obviously doctored bcause the rooms were small! They charged me $80 USD extra because I brought another person! This place sucks and will never stay there again!
I liked the fact it was close to nightlife, shops, parks and restaurants. The rooms were clean and the staff was friendly. I was greeted with a glass of champagne as soon as I walked in the door to check in. I would stay here again and would recommend it to friends. The only thing that was a downfall was my bed was a bit hard. My friend as staying in another room and his bed was as soft as could be. I guess I got a bum deal when it came to my bed...
For the price, nothing about this hotel was really worth it. I didn't like anything. The shower was very small, the way they set up the minibar was deceitful. I figured the stuff was free to make up for such low quality. Literally over $60 for snacks you could get at a store for $10 or less. There's a little booklet that had prices but it's basically hidden. They did that on purpose. The room had nothing special in it. Felt kind of gross too but it was pretty expensive. I can't recommend this place.
Il like the Food it is very clean and the staff was very nice the wifi was very good no issues I didn't like the bed very uncomfortable and the towel wasn't great they need new bed and towels my body was kind of ache by sleeping in the bed
Hotel has an excelent location in a historical plaza...close to shopping restaurants, historic sites. Rooms are adequate & priced well for location... sidewalk cafe below this 4 story hotel has very good food and is the most popular location among several of the same. Staff of hotel & wait staff the best...get a balcony room ...great for people watching down below in a crowded plaza.
Well the best thing about the Hotel is the location. It is at a plaza in the historic downtown of Santo DGO. The building has some colonial flair. The rooms are nothing special and rather small. What bothered me is that they asked 2 USD per day for the safe key and that internet is not for free (unless you have a WLAN). TV wasn't working in my room, but I didn't need it anyhow. The restaurant is ok and the waiters as well. Don't order a portion of french fries! You won't get enough and they're anyhow not tasty. Rather take a sandwich or pasta. A night is not worth 65 USD (single room) but if a central location is important
close/walking distance to shopping areas,nice staff,prompt service,arquitecture no elevators
helpfullness of reception staff. restaurant staff inattentive, slow.orders placed several toimes before delivered to table, some of which were incorrect.
Location is excellent and staff very helpfull. Not well soundproofed from adjacent rooms( awake until 5 am one night because of conversations in next room) Poor service in restaurant but food was good( eg had to ask for glasses for mineral water at supper instead of plastic cups)
It's location for some one who's vissiting the Island for the first time is excellent. Sitting in the balcony of our room and watching people goingby amazed me. To my humble opinion none.
it was in a good location
Well located, friendly helpful staff, clean room. Food at restaurant was good, safe for tourists. AC was good and balcony was nice. No elevator, took a tad long to check out.
The location was good and the hotel staff was friendly. It was also nice to be able to exchange money at a fair rate directly in the hotel. Extremely noisy, impossible to sleep in fact. Dirty floors and walls. Broken appliances (lamps and shower head). Must pay in advance and there is an additional charge for the hotel safe key even though the hotel has a posted sign in the room saying that they are not responsible for items left in the room. No elevators and the lobby itself is two flights of stairs up. Not a good value for your money.
Interesting older hotel, nice foyers on each floor, nice stairwells, some rooms have great views of the square, hotel has dinning area on ground floor which opens to outside covered tables Hotels needs an update
I was dissappointed in booking.com because when I arrived at the hotel they did not have my reservation. Luckily they had an open room and we could just pay for the hotel right there. We were tired and hot from the plane ride. We were very tired. If they did not have any rooms, this email would not be so nice. I dont think I will use booking.com again.
As fotos do hotel parecem de acomodações muito boas, mas é um quarto super apertado, muitissimo simples, com pouca higienização. Além disso tem cachorros e gatos que ficam andando por todo o hotel inclusive tem acesso à cozinha que é aberta a todos, e os animais estão muito sujos. A área ao redor à noite é muito escura, sem iluminação nas ruas dá um pouco de insegurança andar nas redondezas.
O hotel está bem localizdo no centro histórico de Santo Domingo, porém peca pela falta de limpeza. Fui obrigado a exigir a troca dos lençóis pois os mesmos estavam sujos e com aspecto de usados Limpeza pricipalmente. O banheiro não tinha porta e sim uma cortina de plástico que o separava da sala