The rooms we had were great and amazing for the price. Everything was clean and the facilities at the hotel were great. The dining was just varied enough and easy to get into. My server was top notch and went out of his way without being asked, to locate the tortillas that were used to make the chips because of an allergy concern. Bravo! The only thing I did not like was the downstairs casino. It could use some more air scrubbers to circulate and clean the air. It really smelled so bad we had to leave it after only a couple minutes.
The room was beautiful and the staff was friendly. Price was quite affordable and less than I would expect. We will be going back. Better deals can be found online but be sure of what you are booking if you go through a third party agency!!. The staff will not work with you or match prices, at all!! I wish they were a bit more flexible on this matter.
The artwork at the hotel was beautiful. The pottery, paintings, and architecture was amazing. The food was decent. Went to both the cafe and buffet. It was decent. The spa which was 15$ separate from the room fee was tiny. I didn't book a massage or anything after already paying 181.00 for the room, so I had high hopes that the spa amenities would be worth it. They weren't. The spa was a tiny single hot tub, a tiny sauna that maybe fit three people, and a tiny steam room that maybe fit four. The room I was promised when I booked had a queen size bed plus additional amenities hopefully included. Because I was promised a king size bed, I was hoping the room would also include a balcony and/or fireplace like what is advertised on the website. They put us in a tiny room with two queen beds and a standard bathroom. No amenities that are advertised online or when I booked. It sucked. When I asked the woman at the desk she said no rooms with those anemities were available and that the small queen room was our only option. She said this sort of rudely as well. Won't be coming back.
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
Relax, beautiful, staff friendly and helpful.
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
Lovely facility, great room. No concierge, bell staff not helpful at all, was given cold coffee from coffee shop.
Beautiful artwork/decor, and great dining!
Our stay at Fort Marcy was very pleasant. Our suite was quite, very pretty and comfortable. We had our grandsons with us and they had their own bedroom with twin beds. The beautiful mosaic tile and decor was beautiful with the Santa Fe theme. The staff were very nice and gave us a warm welcome.
Multiple restaurant , native Indian decors and kiva fireplace in the bedroom oh yeah the balcony to enjoy the views. Lack of shuttles to museum and plaza
On site casino, pool and golf course. There was a shuttle that ran to the train station in Santa Fe and was easy to use if you needed to get to town.
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
2 blocks away from shopping, museums, dining and entertainment.
Loved the casita, the staff was terrific, great breakfast, warm cookies, location, location, location! The fireplace with wood and starter provided was a nice touch although we did not need to use it. fine line between rustic charm and needs work...our casita needed a little work in bathroom . Fitted bedding would have been nice...too many wrinkles and lumps caused by shifting mattress pad and bottom sheet. Uncomfortable for my "princess and the pea" body. Thermostat was set to 75 when we arrived! Turned it down to 60, the heat maintained at 65. Curious about the historic fee, although warned about it at booking.
Very comfortable, excellent location within the city, for walking around & not having to drive. Wonderful, welcoming staff, especially Tina & Al. Can't think of anything.
The management was excellent- so helpful on finding places and things to do. Great breakfast included, as well as free lattes and treats. Truly made you feel like you were guests at their home. The bed was really excellent- super comfortable king.
The employees at Las Palomas are amazing, I can't say it enough! The warm cookies and varieties of complementary coffee are an unexpected treat! The included breakfast is over the top delicious! The rooms are fantastic, every one has a fireplace! I never want to stay anywhere else again!
Loved super helpful and friendly staff. Good location. Unit 1 was called a "super casita" and it WAS super, full living room, dining room & kitchenette, spacious bathroom & king bedroom. Lovely SW design touches. 200 year old building w wavey floor. Great breakfast, included in price. Parking included in price and directly in front of unit. I was shown multiple other rooms in other parts of their complex (planning a family reunion) and EACH was lovely. We want to come back soon! Internet was free but dreadful. A few lightbulbs out -- but promptly fixed when mentioned.
Food, beds, service, courtyards and sitting areas, warm cookies at front desk and price. The rooms are aging, but not damaged. The sofas were not comfortable at all from worn cushions. I don't have to have all modern...little cozier and not so stark so most of furnishings were fine It was clean and that is the most important along with wonderful customer service.
Elizabeth and Al were most helpful in recommending dining places; we had great food at new and different restaurants. The breakfasts are super and omelets made just to your liking. It is a wonderful perk to have the shuttle service available on a windy afternoon. Location and parking are another plus. The rooms are quaint and colorful but there isn't space dedicated to placement of suitcases during an extended stay.
Picturesque, great staff, wonderful breakfast.
Walking distance to the plaza and sights of Santa Fe, New Mexico. The only complaint we had was the wi fi didn't work on my computer and they weren't knowledgeable to fix it, but they did have one in the lounge I could use.
The location was fantastic! The shops and eateries was walking distance. The staff was wonderful and it was an warm welcome. My room was cool at night. When I went to turn on the heat, it was only blowing out freezing air.
The breakfast was excellent! The staff were friendly and the location was great. We were "upgraded" to a Casita from a studio. This was disappointment. The Casita smelled like smoke from the fireplace. The place needed a remodel/facelift in our view. Every room was less than what we expected from the website pictures of the studio we reserved.
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
Walk to Plaza and all the shops and restaurants....
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
Everything, especially the breakfAST.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Quartos, comodidades, localização
Decoração O restaurante foi muito decepcionante. A comida chegou e tinha gosto de entradas congeladas do supermercado, medíocre no máximo. A equipe de garçons, embora muito agradável, era lenta e teve que voltar várias vezes para esclarecer as nossas ordens.
Havia toalhas sujas no nosso quarto e quando notifiquei o atendente da recepção ele não parecia estar alarmado, como se eles estivessem acostumados com objetos sujos, e fosse apenas uma questão de tempo até que alguém notasse. Gostei do quarto para passar uma noite e planejo dar uma nova chance ao Santa Fe Suites. Este é definitivamente um motel econômico onde as expectativas devem ser baixas.
Quarto grande, pequeno almoço razoavel, limpeza excelente e com cozinha totalmente equipada.
Very large room. After a couple of days, the breakfast got old.
The staff were exceptionally friendly and helpful, and the rooms were nice and quiet. The breakfast was also nice.
The gentleman who checked us in was very nice and helpful. We made the reservation an hour and a half before arrival and it ended up being one of their last rooms. I only wish that their had been some more dinner options. We were tired and ordered Jimmy Johns which was ok The room was clean and spacious but a little dark. There were quite a few kids running up and down the halls which we didn't like but they quieted down after a while. The only thing we were a little unhappy with was the complimentary breakfast. It was not good.
Friendly, knowledgeable staff. Modern, clean, comfortable room.
Cerritos Blvd is motel row and not the safest area in Santa Fe.
Parking lot lights blazed through the room all night despite full coverage curtains.
Won't stay there again. On the third floor, a beep sounded every 2 minutes - sounded like a smoke detector indicator of a low battery. Contacted the front desk the first night, they did nothing. Lasted our entire 3 day 2 night stay. There was little light in the room, not enough to work by. There was no electrical plug by the desk - have to unplug the TV and a light plus borrow an extension cord from the front desk to use my laptop. People were nice, but room wasn't.
My room was clean and comfortable. The bed was very comfortable, and the lighting in the bathroom was very good, which is not always the case in hotels, and thus worth mentioning. The staff were friendly and helpful. My room did not have a microwave. The "business center" only had 2 computers, one of which did not work at all, and the printer did not work. The breakfast was not really worth eating, even at no charge. The "fresh" fruit was especially disappointing.
Great breakfast for a help yourself. Lots to choose from. Rooms seem to be cleaned well. Hazelnut cream for coffee! Room next to back door, too noisy as door bangs. Also a walls a bit thin, if you get a noisy neighbor you can hear them. TV could be up a bit higher so your feet aren't in the way when in bed.
The proximity to shopping and great restaurants was perfect. The ambiance, customer service and room all exceeded our expectations. When we had trouble with the ac, someone was up to fix it within the hour and everyone was so helpful, from the parking attendant to the front desk and concierge. The daily offering of cider and cookies in the lobby was such a nice touch, too!
Location is great. Only reason I stayed there was because of the parking area. Had I not had a large vehicle, I wouldve gone else where. In fact I was going to stay across the street at El Dorado but couldnt fit my car. Insidef elt and looked like a casino in Las Vegas.
From the smiling face at the desk, and the attentive staff, this was a memorable stay the entire time. As a place to stay that was convenient to the historic plaza and all of its attractions, this was an excellent choice of places to stay
Great experience from the front desk to the room. Perry was exceptional as our concierge and treated our Mother on her 80th with a split of champagne and strawberries that made her special day. First floor rooms have no cell phone service due to the solid construction of the hotel.
Excellent stay at Hilton Santa Fe Historic Plaza. Great service, clean and amazing decor. Loved the pillows!
The pool and spa facilities
Loved the dining and grounds. It was also nice having Starbucks in the lobby in the morning Rooms were a little dated, but the cozy bed made up for the old carpet.
Unique. Perfect representation of Santa Fe. Staff was super helpful. 5 stars.
location, staff were friendly. there was no real closet to hang clothes in. The space was only 12 inches aprox as there was large square part of the wall taking up all the space. Also they had said there was a fireplace in every room, ours did not have one and we were told there was "a burning ban, anyway"
I liked the Sante Fe style of the rooms and our courtyard with fountain. Breakfast was also pleasant each morning. I didn't like the fact that my smallest room on the property was the same price as my friend's suite, which could have housed both of us for 1/2 the price had we known.
Easy walking to most attractions. Good parking and easy highway access. Friendly and competent staff. Excellent included breakfast (fresh fruit, eggs to order, & great granola). Unique and area-appropriate room décor and atmosphere. Would stay here again. Bed was too high.