The hotel was ideally located in pleasant surroundings and made for a relaxing time. The staff were very friendly and tried their best to accomodate one's requests even though sometimes it took a while... The free wifi- while appreciated was slow and not suitable from a business perspective as drop-outs were frequently experienced ( must stress though that I was there on holiday!) Some facilities were old and needed repair/updating eg tennis & squash court.
Welcoming lobby area, well kept grounds, lovely pool and cafe The food in tge more relaxed restaurant was not good and spoilt our one nights stay at the sabah
Very nice hotel. Is great location for trip to rainforest discovery centre which is best attraction in the area. The staff on reception are a bit slow. Despite having many of them standing there it took quite a long time to find our reservation.
The service was excellent, the staff helpfull,especially in the restaurant which served a good malaysian buffet.
The head of staff behind the reception really understands what good service is. The WIFI never worked. Not enough coverage.
breakfast was very huge, food at restaurant was delicious, room was clean up every day nothing,
Efficient online booking system. Check in and check out is fast and hassle free. Nothing I don't like about this Hotel.
the room is big and comfortable breakfast not so many variety
It is a great location and very easy to find your way around the town centre on foot. Good sized bedrooms. Great air-conditioning. Staff did not tell us how to get to our room once we had checked in. E.g. Please take the lift to the 4th floor..
Staff so friednly and helpful. Location in Jungle beside Orang Utan sanctuary perfect. Gardens and relaxed jungle style rooms, pool and outdoor cafe. Tours run were outstanding. Highly recommend this Resort and associated tours
Great location for the purpose of our visit: 5 min walk to Orangutan sanctuary. We were extremly pleased with everyhing there.
The staff is good and the i like the natural surronding The reception and other service closed at 10pm and no one will attend after that. The aircorn in my room is not working properly.
The garden of the hotel is extensive and includes ponds and lakes, and the restaurant overlooks this. I upgraded on arrival to a room with a balcony which made the most of the peaceful garden. The hotel is next to the Orang Utang rehabilitation centre. The food is basic, to be polite, with few options, and the hotel is rather run-down. They charge guests to use the pool and for a pool towel, and the pool doesn't open until 10am and closes at 5pm.
Its close proximity to Sepilok Orangutan Centre. Breakfast was poor. Had to pay to use swimming pool. Air conditioning in room was inadequate. Regular power failure.