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The staff was excellent and did so much to make my wife's arrival on her birthday very, very special. Also, the breakfasts were exceptional. I have no negative comments.
Great breakfast Walking distance to city centre!
The room was excellent all round and the staff were very friendly. Nothing to dislike at all.
Clean, quiet location, easy access to Salisbury Nothing
I haven't got time It was all very well presented
The owners were extremely friendly and made me feel very welcome. I would feel very comfortable staying there again.
Lovely friendly staff - very chatty. Good clean rooms Bed was far too soft and felt like the matress was on a slope Not good value for money - didn't feel it offered any more than a good guest house
Great room, fantastic breakfast, helpful staff. Really good value, would recommend.
Good location and very nice room. This is more of a motel than a bed and breakfast. Not quite what we expected.
Would have liked an evening meal however basic ie jacket potato.
Relaxing and very central for shopping. NA
Location. Staff made a real effort to be helpful. No telephone in room. No explanation of use of 4 keys or how to lock room. Locked in the hotel when all staff went off for part of Sunday. The low service level does not reflect the high price. The operation seemed rahter amateur in terms of customer service.
The staff were very friendly and helpful. The food in the restaurant for both brekfast and dinner was excellent if a little expensive for the dinner. No phones in the rooms. No room service. No shower caps in bathroom. It was a lovely hotel for a break but not for business use. I was hoping to recommend this hotel for business use but without the first 2 facilites above I am unable to do so.
the quantness of the place, floors and walls sloping in all direction, which is not suprising for a building over 400 years old. Very poor value for money, no services, reception closed @ 1800pm, no hotel lounge as such, only a bar/resteraunt.
Nothing is good - have maybe once been a charming pub with rooms upstairs. Receive your guests friendly with respect. Our booking though booking.com - the hotel only had 1 room booked even I had a mail with a confirmation for 2 rooms. Water was dripping from the ceiling when it rained. Due maintenance of the rooms and restaurant, make fresh food etc etc…..
Friendly staff and a great ability to fulfil all our needs! I booked the hotel initially for my wedding night! We ended up having our wedding reception there as well and was a fabulous day, food and service was great and couldnt ask for any better - Big thank you to the hotel!
If you happen to be traveling to salisbury and want to tour the cathedral, you can't get a better location as it is right across from the entrance to the grounds. The staff were very friendly and competent, the rooms were well maintained and the bathrooms were spacious and very clean. But this inn is very old, the rooms are very tight, and it just isn't that comfortable. We did not feel there was adequate value for our rate of GBP100/night (jul09).
Clean and tidy with the only non-euclidean staircase in existence.
location The hotel was dirty, no air conditioning and expensive. The kettle was missing from the room and the curtains were held back with a safety pin which cut my finger!
Altogether a very charming and unusual hotel. Very friendly staff and high attention to details. The long walk from the Car Park - over 10mins walk with luggage. The cooked breakfast, although lovely, was a little small. And kept awake by talking on the first night until 2.30am and by another guest at 3am the next evening walking through and banging doors! Arghhhh!! But this did not put us off our stay, but think the price could be a little lower.
Attractive building and courtyard; helpful staff. None
Enthusiasm of young staff Some of the young staff needed training in finesse at waiting at tables, also sometimes their facility in English was not the best
excellent location, very romantic room, charming staff + excellent food in the restaurant
Close to the Town Centre, very clean hotel with attentive staff. Food was reasonably good. Brakfast was great. Hotel is on a cross roads and it would appear near Bars and clubs, so at around 2pm it can be quite noisy. Room 84 either has the main water or sewage down pipe and was very noisy at times.
Location, courtyard nice except..., price not unreasonable. Feel duped. Booked a "historical" room based on a picture of a charming room offered when booking. Got to room and it was a B minus take on modern. Asked at desk and was told all the rooms had been renovated, they were updating the website. Too late. False advertising. Internet horrible to the point of being useless, rooms very hot in summer. Kegs and chairs stacked/stored in the courtyard ruin the charm and ambiance. Shocked at the five star rating. Would hate to see an even four star property...
Very friendly staff, made to feel welcome, highly recommended hotel. Key cards for access to room, technology that doesnt work!! Twice had a wasted trip to room only to return to reception to have the card replaced. Get rid of this system it is infuriating & spoils a superb hote.
Room and service was excellent. Food was delightful. Close to everything we would need, ie bus/train station and shopping. Bed was hard and the pillows felt like they had got mixed up with sand bags.
Location is marvelous.The atmosphere is also nice. When we took a bath,hot water didn't come out quite enough.It took ages to fill the tab.It's a bit annoying to unlock the door of the entrance to the accomodation area every time.
Breakfast fire alarm going off in the early hours
Help from staff, location of hotel, the fact that it was 800 years old. Room was a bit small.
Cozy and charming hotel with ancient roots in local history. Attentive staff. Great location. Had no noise problems. Dinner was a little hit-or-miss; chicken dish was excellent, fish dish very ho-hum.
Good food, good sized room with bath
The breakfast was very good, with plenty of choice. I didn't think that the room was worth the amount of money we paid.Quite small and no sofa/ seating at all.
We had a very lous neighbour that kept us awake for most of the night and the bed in our room was tilted at an angle which made it difficult for us to get comfortable
Beautiful location, lovely building. Staff extremely helpful. Comfortable bed. Riverside views.
Homely atmosphere, good food, good beer.
The staff was so excellent all of them very friendly, the food was absolutely delicisious, breakfest to die for and the rooms were very nicely decorated. I did love my stay and would definitely recommend it to anybody. Thank you for pleasant stay. :-) Everything was perfect
The room was extremely comfortable- we stayed in the Wilton room and it has a wonderful deep bath, fab comfy bed , nice and warm but fan in cuboard if u need it cool. Amazing choice of brekfast from full English to scrambled eggs and salmon. It was top class Nothing
The location was great - away from the city and staff were so helpful and friendly. The road was quite busy.
Matthew, the manager, was an excellent host. He was businesslike, friendly and very helpful. He gave us perfect directions to Stonehenge, and packed a picnic breakfast for us when we had to leave early to go to Heathrow for a flight. The food in the restaurant was outstandingly good, excellent lamb, mashed potatoes, and bar-b-q wings! The beer was local and delicious. The staff were all very gracious. The rooms were handsome and bright, very clean, with a complete tea service and waters, both plain and carbonated, for the guests in each room. None. Except for some loud traffic on the road at night. Very minor.
On arrival the staff greeting was exceptionally friendly. Our room was very clean and comfortable. We ate a bar snack later in the evening which was of a very high standard.. We slept well in the lovely bedroom.At breakfast there was a first class menu with numerable choices, ours was cooked to perfection and served well. No there was not one thing we could fault about the Hotel
Location Constant beeping of the Fire Alarm system in Reception
Very relaxing, good breakfasts, clean comfortable room, close to town centre,easy parking.
Location and staff were tops!
We have stayed twice now, lovely large old fashioned room with great view This time we stayed there was an event downstairs (under our room) the disco arrived at 10.30 and was very loud.
Beautiful setting, and a very short walk into the heart of Salisbury. Our room was comfortable and clean, and the common areas of the hotel were delightful.
It is a very nice located hotel with a lot of atmosphere and friendly staff. The breakfast and dinner kitchen are fine.
restaurant too expensive
We really enjoyed our spacious, classically decorated room with lovely bathroom and a fabulous scenic view of cathedral and meadows/river. The staff were courteous and helpful. The 15min walk to the centre of the city was such a pleasure too, going down historic streets with thatched cottages and historic walled gates. Nothing to complain of, except that unfortunately I left my hat and gloves by mistake, either in our room or at reception when checking out, and they have not been found since, I hope they turn up and I am contacted :o(
Quiet position. For the money the room was not providing enough. Bed too short (typical problem in this country, English people apparently are very short), no airconditioning, no refrigerator. The bath with jacuzzi was not working.
Having only paid £59 pounds for a double room with breakfast included i was a bit sceptical. I had checked out the negative views about the impact of a wedding so i phoned before booking to confirm there would not be one that night. I added on the booking form that a bath and river view were a preference and we got both. The room was immaculate and of a much higher standard than i expected in a 3 star hotel and in particular a standard room. The staff were very polite and attentive. We did not stay in as we were using the hotel as a base for a function in the city centre. The walk from the hotel was very pleasant. I could see that parts of the hotel were a bit tired and could see elements that limited it to a 3 star but it worked for us. Nothing to report
Friendly Staff. A bit too expensive.
had a really good Indian restaurant right next door !. Room was also of a reasonably good size. The busy main road runs right past the hotel so there was traffic noise late in to the night..This is not mentioned on the website when talking about the hotel location.
Quiet even though on busy A road. Nice room.
Staff very efficient. Dealt with our late arrival with ease. The comfort of the mattress was absolutely outstanding.
the hotel was clean and tidy reception quick and friendly ideal overnight stay indian restaurant on site and a good pub walking distance with very good food. on edge of the new forest so easy access pleasant stay Some road noise and noise from other rooms
Mostly the location.Also cleanliness, politeness and helpfulness of staff. N/A
Large nicely furnished very clean room.Excellent full English breakfast for £5.Walking distance to very good dining pub.
This hotel suited us perfectly for a two night stay. It was clean and comfortable and within easy reach of Salisbury and The New Forest.
No bad points
We had a fantastic time & the staff were all very helpful for a young family
Nice room. Nice rural location. None really. T.V. could have been a bit bigger. ( If I was being super critical )
Great Room and amenities, scenic location Restaurant closes early
Friendly helpful staff. Clean comfortable bedroom. Pleasant dining room and lounge,food good excellent breakfast. As stairs to bedrooms very steep need to fix the bannister as it wobbles. Serviettes on the table would be nice without having to ask for them at each meal time.
Foog and service Excellant and comfortable relaxing room Tea and coffee facilities in the room were a little odd.
Really fabulous stay. Would definitely go again.
Friendly staff, historic building, quiet surroundings
The staff were extremely friendly and said to treat the hotel as my own home. Breakfast was great Bar was only open between 7pm and 9pm. It would have been nice if it was open for longer as there was no where to sit and relax with a drink after dinner other than your own room.