Hotéis em Charlois, Roterdão

Heating system was too bad !! very cold...

the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...

nice room

Very comfortable room, relaxed atmosphere

I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.

The staff were very attentive and helpful.

Convenient location (for private family reasons). Front desk staff. Small, dingy room. Lack of ventilation. Tiny TV. Plastic cups. Definitely not value for money.

The staff The shower

The hotel was promoted as having excellent public transportation to the Ahoy Center. That was totally misleading. Bus service was poorly marked, infrequent and ended at 20 hours (for a jazz concert that ends at midnight). The hotel staff was totally unprepared to provide accurate and easy to follow information about public transportation to a major event. The afternoon food service was very poor, with little attention to customers and dirty dishes left on tables in the lounge for hours. In general the desk staff in the afternoon when we arrived were surly and unhelpful. The following morning, the staff was helpful and courteous.

It was close to my working place. Not easily accessible to do anything fun.