Hotéis em Charlois, Roterdão

I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.

the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.

The staff were very attentive and helpful.

The hotel was promoted as having excellent public transportation to the Ahoy Center. That was totally misleading. Bus service was poorly marked, infrequent and ended at 20 hours (for a jazz concert that ends at midnight). The hotel staff was totally unprepared to provide accurate and easy to follow information about public transportation to a major event. The afternoon food service was very poor, with little attention to customers and dirty dishes left on tables in the lounge for hours. In general the desk staff in the afternoon when we arrived were surly and unhelpful. The following morning, the staff was helpful and courteous.

there was a smoking lounge that was good, also i had a smoking bedroom which i prefer. The hotel was convenient for where i was visiting and the parking was ideal the wireless internet did not let me e mail from outlook